BetterMe FAQ | Sitejabber

Question:

Has anyone successfully canceled this app? Has anyone successfully canceled this app?

Answer:

Hello, Ekaterina! Thank you for your inquiry. There are several ways how our customers can cancel their subscription. For iOS users: - if you purchased the app via App Store, you can find more detailed information on iTunes subscription cancellation here: https://support.apple.com/en-us/HT202039. - if you purchased the app on our website, you can open the BetterMe app, then select More-->Help-->Manage subscription. For Android users: - if you purchased the app via Google Play Store, here you can find more detailed Google Play instructions on how to unsubscribe: https://support.google.com/googleplay/answer/7018481 - if you purchased the app on our website, you can also open the BetterMe app, then select Profile-->Help-->Manage subscription Additionally, our customers can also manage their subscription on our website: https://app.betterme.world/ --> Account --> Subscriptions. Just log in with the email address and password you previously used for your BetterMe app. Our team has already canceled the automatic renewal. You can find more detailed information in our last email. Kind regards, Team BetterMe

By BetterMe S., over a year old

See more answers (2)

Question:

Never use this app. the app overall is fairly useless and they charge your account basically whenever they want. lets work to get it taken down! Never use this app. the app overall is fairly useless and they charge your account basically whenever they want. lets work to get it taken down!

Answer:

Hello! Thank you for reaching out to us, David, and we are sorry that BetterMe left a negative impression. Honestly, there is no way for BetterMe to charge one's account without the direct permission of the user. Each user chooses a subscription package and is being billed due to the conditions of this subscription. Please, check your confirmation email as well as the checkout page you have gone through before payment, to find all these details. If you experienced any issues with our app, we'd be grateful if you sent us a message at care@betterme.world with more details. We are always ready to consult and help our users. Kind regards, Team BetterMe

By BetterMe S., over a year old

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Question:

I downloaded the betterme app and paid for the one year subscription and it did not offer me a 28 wall challenge for pilates there are only 14 workout I downloaded the betterme app and paid for the one year subscription and it did not offer me a 28 wall challenge for pilates there are only 14 workout

Answer:

Hello. Thank you for your comment. We have already reached you via email, kindly check your inbox. Kind regards, team BetterMe

By BetterMe S., on 4/15/24

Question:

I downloaded your at on 3/26 and was charged $45.88 0n my paypal account. i was also charged $39.88 on my bank account. you charged me twice. I downloaded your at on 3/26 and was charged $45.88 0n my paypal account. i was also charged $39.88 on my bank account. you charged me twice.

Answer:

Hello! We do not have direct access to your personal details as well as billing details. Only users can submit their purchases. To understand what happened, we kindly ask you to reach out to our team directly at care@betterme.world. We are available for your assistance daily. Kind regards, team BetterMe

By BetterMe S., on 4/10/24

Question:

Is this an app form cell phone or can i use it on my laptop? Is this an app form cell phone or can i use it on my laptop?

Answer:

Hello, Deborah! You can use the BetterMe app on a mobile device or a computer, depending on what is more convenient for you. Please, reach out to our team at care@betterme.world and let us help you set it up correctly. Kind regards, team BetterMe

By BetterMe S., on 3/4/24

Question:

Ciao,si possono avere le lezioni in italiano?sono silenziose o in inglese Ciao,si possono avere le lezioni in italiano?sono silenziose o in inglese

Answer:

Ciao! Finora, il nostro team sta lavorando per migliorare e perfezionare la traduzione. Nel frattempo, siamo lieti di presentare la versione web tradotta. Per favore, contatta il nostro team all'indirizzo care@betterme.world e lasciaci aiutarti a configurarlo correttamente. Speriamo di risentirti presto. Cordiali saluti, squadra BetterMe

By BetterMe S., on 3/4/24

Question:

Do you only use app on phone or can you use laptop? Do you only use app on phone or can you use laptop?

Answer:

Hello, Linda! You can use the BetterMe app on a mobile device or a computer, depending on what is more convenient for you. Please, reach out to our team at care@betterme.world and let us help you set it up correctly. Kind regards, team BetterMe

By BetterMe S., on 2/19/24

Question:

Yeshi i'm not sure if myorder Yeshi i'm not sure if myorder

Answer:

Hello there! Would you be so kind to specify your request? Any further details can largely help us understand how to help you. Kind regards, team BetterMe

By BetterMe S., on 2/9/24

Question:

I would lik I would lik

Answer:

Hello there! Would you be so kind to specify your request? Any further details can largely help us understand how to help you. Kind regards, team BetterMe

By BetterMe S., on 2/9/24

Question:

I paid for course on site, but it occurred, that app isn't available in my country. how can i get refund? I paid for course on site, but it occurred, that app isn't available in my country. how can i get refund?

Answer:

Hello! As we can see, our BetterMe team successfully solved your issue. Please check your inbox. Kind regards, Team BetterMe

By BetterMe S., on 1/15/24

BetterMe Questions & Answers

Has anyone successfully canceled this app? Has anyone successfully canceled this app?

Never use this app. the app overall is fairly useless and they charge your account basically whenever they want. lets work to get it taken down! Never use this app. the app overall is fairly useless and they charge your account basically whenever they want. lets work to get it taken down!

I downloaded your at on 3/26 and was charged $45.88 0n my paypal account. i was also charged $39.88 on my bank account. you charged me twice. I downloaded your at on 3/26 and was charged $45.88 0n my paypal account. i was also charged $39.88 on my bank account. you charged me twice.

Is this an app form cell phone or can i use it on my laptop? Is this an app form cell phone or can i use it on my laptop?

Ciao,si possono avere le lezioni in italiano?sono silenziose o in inglese Ciao,si possono avere le lezioni in italiano?sono silenziose o in inglese

Do you only use app on phone or can you use laptop? Do you only use app on phone or can you use laptop?

Yeshi i'm not sure if myorder Yeshi i'm not sure if myorder

I would lik I would lik

I paid for course on site, but it occurred, that app isn't available in my country. how can i get refund? I paid for course on site, but it occurred, that app isn't available in my country. how can i get refund?

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