BarxBuddy Questions & Answers

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Here’s what consumers have asked with answers from BarxBuddy staff and previous consumers.

35 questions answered

3% answered in 1 day

Question:

Hi, i ordered 1 barxbuddy from your site, you took two payments from my account and now will not reply to my emails Hi, i ordered 1 barxbuddy from your site, you took two payments from my account and now will not reply to my emails

Answer:

Please reach out to support@barxbuddy.com or call 1-213-337-8656 for any account specific questions or concerns.

By Doug J., Sarah N over a year old

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Question:

It says barxbuddy has a ultrasonic, can humans hear the noise or are the dogs the only ones can heart. i ask because i cannot hear it. It says barxbuddy has a ultrasonic, can humans hear the noise or are the dogs the only ones can heart. i ask because i cannot hear it.

Answer:

You should be able to hear the frequency but it should be very faint.

By Doug J., Sarah N over a year old

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Question:

How easy is it to get a hold of customer service at barxbuddy.com? How easy is it to get a hold of customer service at barxbuddy.com?

Answer:

Please reach out to support@barxbuddy.com or call 1-213-337-8656 as we are happy to answer any questions or concerns.

By Doug J., Sarah N over a year old

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Question:

What kind of batteries does it take??? What kind of batteries does it take???

Answer:

HI Amy. Try a dead battery. You sure will get nothing out of barxbuddy by using a good battery :]

By Christopher L. over a year old

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Question:

I ordered and paid in full on 3/1/2020 for a barxbuddy,have not recieved it!! the order# 429317,where is it?dale phillips

Answer:

The tracking link below shows the order was delivered. https://webtrack.dhlglobalmail.com/?trackingnumber=9374869903504571950888

By Doug J., Sarah N over a year old

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Question:

Barxbuddy doesn't work. batteries are not the problem because light and laser work. what's wrong? Barxbuddy doesn't work. batteries are not the problem because light and laser work. what's wrong?

Answer:

Hi Sherry, Is your dog having any reaction what so ever to the frequency? Also, how long have you been using the device for training?

By Doug J., Sarah N over a year old

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Question:

I live in virginia usa. how long would it take for the barxbuddy to arrive? I live in virginia usa. how long would it take for the barxbuddy to arrive?

Answer:

3-7 business days is the time frame for domestic orders.

By Doug J., Sarah N over a year old

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Question:

How can i return the barx buddy item? it doesn't work. How can i return the barx buddy item? it doesn't work.

Answer:

Please call 1-213-337-8656 or email support@barxbuddy.com and we can get a return for refund set up.

By Doug J., Sarah N over a year old

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Question:

I see a lot of complaints about shipping and customer service, but not about the product itself. why ? I see a lot of complaints about shipping and customer service, but not about the product itself. why ?

Answer:

We had a period of delays due to high demand and we apologize for that. We're happy to answer any specific questions you have about the device or anything else.

By Doug J., Sarah N over a year old

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Question:

Will barxbuddy work on a doberman? Will barxbuddy work on a doberman?

Answer:

No. It does not even work on a cat. It does nothing whatsoever.

By Christopher L. over a year old

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Typical questions asked:

How long does shipping take?
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BarxBuddy Questions & Answers

Hi, i ordered 1 barxbuddy from your site, you took two payments from my account and now will not reply to my emails Hi, i ordered 1 barxbuddy from your site, you took two payments from my account and now will not reply to my emails

It says barxbuddy has a ultrasonic, can humans hear the noise or are the dogs the only ones can heart. i ask because i cannot hear it. It says barxbuddy has a ultrasonic, can humans hear the noise or are the dogs the only ones can heart. i ask because i cannot hear it.

How easy is it to get a hold of customer service at barxbuddy.com? How easy is it to get a hold of customer service at barxbuddy.com?

What kind of batteries does it take??? What kind of batteries does it take???

I ordered and paid in full on 3/1/2020 for a barxbuddy,have not recieved it!! the order# 429317,where is it?dale phillips I ordered and paid in full on 3/1/2020 for a barxbuddy,have not recieved it!! the order# 429317,where is it?dale phillips

Barxbuddy doesn't work. batteries are not the problem because light and laser work. what's wrong? Barxbuddy doesn't work. batteries are not the problem because light and laser work. what's wrong?

I live in virginia usa. how long would it take for the barxbuddy to arrive? I live in virginia usa. how long would it take for the barxbuddy to arrive?

How can i return the barx buddy item? it doesn't work. How can i return the barx buddy item? it doesn't work.

I see a lot of complaints about shipping and customer service, but not about the product itself. why ? I see a lot of complaints about shipping and customer service, but not about the product itself. why ?

Will barxbuddy work on a doberman? Will barxbuddy work on a doberman?

Can’t see your question? Ask to get answers from the BarxBuddy staff and other customers.

I ordered and paid in full on 3/1/2020 for a barxbuddy,have not recieved it!! the order# 429317,where is it?dale phillips