BareNecessities has a rating of 2.4 stars from 58 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about BareNecessities most frequently mention customer service problems. BareNecessities ranks 97th among Plus Size sites.
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I typically use Bare Necessities to purchase bras since they have a big selection and I can find what I need. Along with that, anytime I needed assistance with a question, from the online chat, to a phone call, or an email, I have gotten excellent customer service every time. That's pretty amazing these days! I just contacted them about an order I placed shortly before I am supposed to go out of town. They changed the address for me and made everything so easy! That might sound small, but it's not. Try doing that with some other companies! Lol They care about their customers.:-)
This company is a joke. Easy returns? I don't think so! I've had to return twice now and each time they charge $6.95 to ship back. Already cost almost $15.00 just to ship I'll fitting bras back! NO THANK YOU. Last time I'll shop on this website. They're products don't fit correctly.
I typically use Bare Necessities to purchase bras since they have a big selection and I can find what I need. Along with that, anytime I needed assistance with a question, from the online chat, to a phone call, or an email, I have gotten excellent customer service every time. That's pretty amazing these days! I just contacted them about an order I placed shortly before I am supposed to go out of town. They changed the address for me and made everything so easy! That might sound small, but it's not. Try doing that with some other companies! Lol
They care about their customers.:-)
Tip for consumers:
Free shipping is usually when you purchase a certain dollar, amount so be sure to check. I think returns might deduct $5 for shipping but check to be sure. And if you have questions about products the chat feature is really nice. Even if you are doing late night shopping...like me!
Products used:
Bras, pajamas, underwear
This company is a joke. Easy returns? I don't think so! I've had to return twice now and each time they charge $6.95 to ship back. Already cost almost $15.00 just to ship I'll fitting bras back! NO THANK YOU. Last time I'll shop on this website. They're products don't fit correctly.
Products used:
Two bras that did not fit. Charged $15.00 to ship back
I ordered 6 different underwire bras and was so excited when they finally arrived. The quality or lack there of was very disappointing. Very little support, the material seemed very cheap and the cups had wrinkles in them and you could see them through the shirt. In my opinion they were Wal Mart quality at best. Needless to say I'm returning all of them! If I have ANY issues returning these bra's that I paid oner $300.00 for I WILL contact the BBB!
I ordered two bras from this site unfortunately they did not fit, I emailed 5 times and have yet to have A response, I also tried posting my negative review and that has not showed up on their site. I am absolutely never ordering from there again, the lack of customer service is pathetic! So I am stuck with 2 items. I can not use.
Tip for consumers:
If I had know the lack of customer service I never would have ordered, most reviews on the site are positive with a few negative ones, which is not unusual but I had no luck with gettting any response from this company when all I really wanted was my money back.
Products used:
None, neither item fit so it was a complete waste of my money unfortunately
Ordered a couple of bras, and received one in about a week. The other, after a month of checking on, found out it was on back order. No notice of this. A month later, I find that the order has been on back order too long, and is being cancelled. Again no word. Found out by checking. Phone calls, and emails etc. Still checking as to when I will receive a refund. Get advertisements all the time wanting to sell me something else. You can blame COVID, but the communication still makes for bad business. Ordered a similar product from another company, and received it in about three days. A little more cashy, but at least I got what I ordered.
Tip for consumers:
That they didn't have all advertised products in stock, or a reasonable idea of when they would be shipped.
Products used:
bra
Bare necessities offers excellent prices, prompt, reasonably priced shipping and great communication. I have been purchasing from the site for 4 years on a bi-monthly basis and never experienced an issue. I recommend the site on a regular basis.
I have ordered goods from BN and paid the money as well, but no confirmation provided. Moreover on logging in with my ID, now they are sayin - YOU ARE NOT REGISTERED?! Then WHERE the hell my money has gone?! NO Delivery date provided no confirmation provided?!
Even when you write, no one is responding back!
Please let me know where can i track the status of my order?! And Where can i get my money back?!
Tip for consumers:
Dont use this site for shopping!
Products used:
I couldnt use, not sure if they are delivering me something or not?!
I love the selection of brands, the colors, styles, and that they have so many sizes! Getting bra's in my size has always been difficult and they carry many styles in my size that look nice and in many colors! I will always shop there and I will always recommend this place.
Tip for consumers:
Shipping is based on how many you buy. They always have good sales.
Products used:
I purchased and use the bra's, panties, and swim wear.
3 weeks No merchandise. Taking my payment? 1day. Don't do business with them. You'll never see your merchandise!
Tip for consumers:
This company sucks!!
Products used:
None. NEVER RECEIVED THE MERCHANDISE!
Sent me the wrong size, returned it, to get the correct size, they sent me the wrong size again. I asked for a refund- they insist on store credit- even though it was their mistake. Spending half a day trying to get problem resolved.
Tip for consumers:
I will never purchase anything from this company again
Products used:
Bra- returned still wrong size
This company used to be Brayola and is now Bare Necessities. I can't begin to say enough amazing things about this company! I used their sizing guide and it was spot on correct, I've never owned a more fitting, comfortable, well made bra in my life! Loved it so much I've ordered 4 more, I didn't like one and chose to exchange it. I called customer service for help and she went way above and beyond to insure that I would get exactly what I wanted.
And I absolutely did. For any ladies looking for an amazing bra, I swear by these guys.
LOVE, LOVE, LOVE!
Tip for consumers:
This company is beyond amazing!!
Products used:
Several different bras
This is my first time ordering from Bare Necessities and their customer service is amazing. I ordered two bras and while they shipped it and the tracking said delivered, I believe the mailman put the parcel in the wrong locker and a neighbor took my package for themselves. I was really upset because I knew it wasn't Bare Necessities's fault as they did everything they were supposed to. My boyfriend was the one who called them because he saw how upset I was and the representative Kerri was so sweet! She issued me a refund so I could reorder the bras once the money is posted in my bank. I've been in a similar situation with a different retailer and they told me there wasn't anything they could do so I'm so grateful for Kerri! I haven't even received my order yet and I already know that I'm going to be a customer for life :)
Tip for consumers:
My order also shipped literally in one day which is insanely fast!
I returned an item and they gave me a voucher, but it was for one day only. I have yet to replace the item or get my money back. It's been two weeks. Customer support email never goes through and you can't get anyone by phone. Always a busy signal. I will never Buy from this company again!
I ordered some bras from there will likely be the last time ever. One fit and the other did not fit at all so I have to return the one that doesn't fit. They are apparently going to not refund me the 6.95 for shipping on the item which is absurd for an American company now days. I have to wonder if the same were to apply to not use their label and send it snail mail for about $4 so I'd still be out money on it. I think from now on I'll just order from the actual bra maker in Europe.
I have ordered once from them with no issues. I was requested to fill out a survey for 30% off which I did. When I came to order, this 30% DID NOT apply to about 8 brands. Their constant emails are misleading as well about all their offers. If you are a small person who can wear just about any bra you perhaps can find some good deals. However if you are looking for a particular bra you most likely will be out of luck.
Thank you so much for taking the time to share your important feedback with us. We sincerely apologize for any confusion regarding the promotional code that you were provided with for having completed the survey. Certain brands do not permit us to include them in this particular promotion when sending out the discount code to survey respondents, but please feel free to reach out to our Customer Service Team so that we can personally assist you with applying that discount to the garments you were hoping to purchase. Our knowledgeable team of Bra Fit Experts can be reached at 1-877-728-9272 and would appreciate the opportunity to assist you. Our hours of operation are Monday through Friday 8:30am-10:00pm and Saturday & Sunday 8:30am-6:00pm EST - we look forward to having the pleasure of speaking with you!
The bra i ordered is very nice. Cups A little large. I thought I could return it for a smaller size, but to do that, the price is $11.90! No free returns. I will Never buy there again.
Tip for consumers:
Return cost
Products used:
Bra
Thank you for providing this valuable feedback regarding your experience shopping on our site. Our return shipping fee is $5.00, not $11.90, so we sincerely apologize if there was some confusion regarding the cost of using our prepaid FedEx return label. However, if you reach out to our Customer Service Team for assistance regarding the garments that you need to return for a smaller size, we will waive the cost of return shipping for you so that you can get the size that will provide you with the perfect fit you deserve and incur no additional cost at all! We appreciate your patronage, and look forward to having the pleasure of assisting you with this exchange in the very near future!
Love this site for swimwear great selection of high quality swimwear that hasn't been picked over by 100's of people.
You can actually buy according to your correct bra size. They also carry DD and up bikini tops that are the best fitting anywhere. Most item ship for free and free returns.
Thank you so much for taking the time to let us know that you love the assortment of swimwear that we offer at Bare Necessities. We know just how challenging it can be to find a swimsuit that makes you feel fabulous, and we are thrilled to be able to provide an unparalleled selection of bra-sized swim to our customers. We hope that the swimsuits you have purchased have been there with you to make some fun memories, and we'll be right here waiting to assist you if you need anything at all when you return to shop with us again. We value you as a customer, and we appreciate your loyal patronage!
Refund of $300+ not received after emailing for help and canceling the order. It has been a week and there is no response to my recent email.
We are so sorry to hear that you had difficulty with a recent transaction. We respond to every single email within one hour of receipt during operating hours, so there should never be a time that you do not receive a response to correspondence. I would request that you try sending your request again to info@barenecessities.com, or give our Customer Service Team a call at 1-877-728-9272 at your convenience. We are open 8:30am-8:00pm EST Monday through Friday and 8:30am-6:00pm EST on Saturday. Unfortunately, we do not have a way to pull up your order based on the information provided above, but we would appreciate the opportunity to assist you with getting this issue resolved promptly.
Although the bras were excellent I paid $15 dollars for next day delivery placing my order at 1pm on Wednesday did not receive the shipment until 3pm on Friday. Upon calling customer service I was told delays are expected with the covid-19. Never offered to give me a credit or refund. There is an old saying in retail. Anyone can get a new customer it's getting the repeat customer that builds your business. Well this is a 1 and done customer! I WILL NEVER ORDER AGAIN!
Thank you for providing this valuable feedback. Upon review of your order, we see that your items shipped out of our warehouse within three hours of placing your order, so you are correct, you absolutely should have had this parcel delivered the very next day. Unfortunately, once the package is in the possession of the carrier, (in this case FedEx was delivering your order), it is out of our control, but you should have received it by the end of the day on Thursday since it did ship out via our Next Day Shipping method on the very same day that you placed your order. We sincerely apologize for the belated delivery of your items and any inconvenience this may have caused. Also, when you called in to address this issue, it was on a Saturday night after our Customer Service Department was closed for the weekend, so you reached our overflow support team. Unfortunately, they do not have the ability to issue refunds for shipping delays, but they certainly should have escalated this so that we could have promptly handled your inquiry and we would have been happy to promptly issue a refund for this shipping cost. For future reference, we do also offer a feedback form on our site in order to provide a convenient method of communicating with us so we can ensure complete satisfaction with your shopping experience. We sadly do not receive automatic notifications of feedback posted on this site, so although this occurred a few weeks ago, we just saw your message and have issued the refund for the cost of the shipping. We truly hope this accommodation will demonstrate how much we value you as a customer, and we do hope that you will return to shop with us again in the near future.
The customer service at Bare Necessities is world class. Pauline in particular solved my issue quickly & with much appreciated expertise, courtesy and finesse.
Thank you so much for taking the time to share this positive feedback with us. It is of utmost importance to us that every customer we interact with is provided with the outstanding level of service they expect and deserve, and we are so pleased that Pauline was able to skillfully assist you and ensure your complete satisfaction. We certainly hope that you will return to Bare Necessities for all your future intimate apparel needs, and that we will have the pleasure of assisting you again soon! We value you as a customer, and we appreciate your loyal patronage!
I placed an order and never received my package. According to their tracking #, my package was delivered and was dropped in the lobby of the building, where anyone has access, and was stolen. I was trying to contact their customer service for 2 days with the question of where is my package and why it was not delivered to my apartment and their response was that they are not responsible for the delivery. Any replacement will be dropped in the building again! Very rude and unprofessional! BE AWARE!
Bras are good quality. It's a shame they make you pay to return item and then you never get your refund! Had to dispute it with my bank!
We are so sorry to hear that you did not receive your refund as expected. We would appreciate the opportunity to look into this further since we would never withhold funds from a return that was received in our warehouse and it sounds as though there may have been an error with the refund posting on the account. Please send an email to info@barenecessities.com with your order number and best contact phone number so we can reach out to you directly and correct this situation promptly. Again, we are truly sorry for the inconvenience this caused you and we look forward to having the pleasure of assisting you.
I ordered two bras they said delivered from FedEx no delivery so why should I have to pay if I didn't receive the package
I received 3 bras and all 3 did not fit. I went to the website to set up an email voucher. Never got vouchers or confirmation. Called *******272 and someone answered and told me I needed customer service. First, I could receive a $100.00 free merchandise voucher. I said " no" and I was hung up on. This company clearly does not want to exchange their products.
We are so sorry to hear about the unfortunate experience you had when contacting us. You might have initially spoken with our support team that handles our overflow calls and any calls made outside of business hours. They do not have access to all of our systems, which may be why they would have guided you to call our main office. However, being hung up on is absolutely unacceptable and not how we train our employees to handle calls. We sincerely apologize if there was some sort of misunderstanding regarding a voucher. We would never expect you to keep a garment that you were not completely satisfied with, and we would of course assist you with exchanging it for an alternate size that will provide you with the perfect fit you deserve. We would really love to rectify this situation for you, but would need you to provide the specific information pertaining to your order. Please send an email to info@barenecessities.com with your order number and your best contact number, and someone will reach out to you promptly to resolve any issue you encountered during your recent attempt to reach our Customer Service Team. Again, we are so sorry for any frustration you experienced and we look forward to the opportunity to remedy this situation.
I don't normally leave reviews, but I love this company. I've been looking for a bra that fits right. I've tried adore me, third love, soma and none have been quite right. With Bare Necessities, even though I have the wrong size at this point it's still more comfortable than the others and their customer service is working with me to find the right size. (I've tried the customer service with the other brands with no luck) I have odd measurements which has been the challenge. They offer the largest variety and range of sizes that I've found
Tip for consumers:
Make sure you pay attention to the size converter of you're in the U.S. they are great at posting the size chart.
I wish I could post more pictures but don't like to put pictures of myself or personal info
Products used:
Shipping was less than 5 days, product was comfortable, but the size I ordered wasn't quite right (still more comfortable than other brands I've tried) . Customer Service is working with me atm to get that fixed. I ordered curvy Kate super unge multi way and fancies plunge balconette bra.
Thank you so much for providing us with this positive feedback. We are so thrilled to hear that you love Bare Necessities! We love you too! Although finding a bra that provides you with the great fit you deserve can sometimes prove quite challenging, it is our mission to assist you in this journey. We are honored to have the opportunity to work with you to achieve the perfect fit that will make you feel FABULOUS and unstoppable! If there is anything else at all we can help you with, feel free to contact our Customer Service Department to speak with one of our Bra Fit Experts at 1-877-728-9272 from Monday through Wednesday 8:30 a.m. – 9:30 PM Eastern Standard Time and Thursday through Saturday 8:30 a.m. – 6:00 p.m. Eastern Standard Time. Our team of style and fit experts would be happy to review your measurements with you and help you make a selection from the fabulous assortment of intimate apparel that we have to offer!
Find the perfect fit for your next online purchase of lingerie, bras, panties, swimwear, or shapewear with our over-the-phone bra fitting or shopping advice!
Thank you for your feedback regarding your past Customer Service experiences with us! It is our goal to make your shopping experience as Seamless as possible. Our Customer Service team works hard to ensure that your inquiries are responded to quickly and efficiently, so we are so glad to hear that we have made things right for you every time!
We appreciate your additional tips! To clarify – We do offer Free Standard Shipping on orders of $70 or more. However, we recently launched our Loyalty Seamless program, where you earn perks for leveling up. As your level increases, the spending limit decreases and the shipping eventually becomes Free, so we encourage all customers to join! It is a completely Free program, so you can’t lose! As for returns, we do charge a $5 return fee for the use of our return label. However, if there is ever an issue with your purchase, our Customer Service representatives would be happy to waive this fee. Did I mention that Free Returns are also a perk of leveling up in our Seamless program?
Thank you so much for your continued business and for being a valued Bare Necessities customer!