Here’s what consumers have asked with answers from Auction.com staff and previous consumers.
Once the house has been paid in full I would enter even if I had to call a locksmith... or a "rock"smith.
It sounds like you may have been making an offer on a short sale possibly? Contact the bank directly yourself and see if the home is in foreclosure or already bank owned. Auction.com often "lists" properties that may not go to auction as owners are working on modifications and the foreclosure trustee does not update Auction.com.
It was my experience that they want you to electronically sign documents BEFORE you can review them, I advise you to call 35 times like I had too to get someone to give me a pdf file of the contract first. I found that fee's were extremely inflated and had to get my attorney top write an email to get deposit monies back. The realty person involved didn't know her $#*! from her elbow about this process. BEWARE!