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Is Asurion a scam or a legit company?

asked by Sam S. on 6/29/20

8 Answers
100% SCAM. They have had to send me three devices because each one has had major issues. The most recent one they sent me stopped working after 6 weeks and they said they are no longer liable for it since it's past a certain amount of time.
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They will do their best to take your money but go out of the way to actually pay out unless the deductible is more then the phone is worth. Better of just buying a used phone online then give them a ridiculous amount of money.
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After 15 years with at&t I lost a phone. I was happy I had Asurion...
They ended up sending me a refurbished phone with a $200 deductible.

Read up and do not accept Asurion. Find a different company if possible. Asurion has hidden closures which is not upfront where you will probably end up paying more for items than they are worth even though you have been paying monthly insurance premiums.
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It seems like a scam operation to me. They take your money for warranties and don't do the repairs.
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I feel like I was scammed. It is very aggravating.
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DO NOT GET THEIR PHONE INSURANCE. It is not as advertised. They charge you $15 a month for next day phone replacement (you have to pay $125 for this) but the whole process is not simple. YOU WILL CALL THEM EVERYDAY FOR A WEEK. And still not be sure if you will get a replacement. NOT AT ALL 1-2 DAYS.

They say less than $30 for cracked screen repair, but if they see any minor blemishes on the phone - even aesthetic scratches, they will refuse to fix your phone and only charge the $125 replacement which you will have to handle for a whole week.

DO NOT GET THIS SERVICE. Best to buy a phone through amazon, they have free cracked screen repair. Or find other phone insurance. If you have any suggestions, please let me know. I need to change my service.
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Promise to provide service but they discriminate when it comes to delivering.
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They are fraudulent. We have spent a lot of money insuring our phones, and when the phone was lost, they are denying our claim.
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