Scam in my opinion. Cracked screen repair was needed. Over the course of two weeks, they rescheduled my appointment twice, and the second time they told me the tech was exposed to COVID19. They said due to this, they have no one else they could call out and I could either schedule two weeks out, pay 120 for a replacement phone, or drive an hour away to get it fixed. Do your research on the actual cost of phone repairs. 50 bucks a month through Verizon for two years and the one time I need it, they want to make me wait over a month because they don't partner with any other tech repair places? Not worth the money!