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How easy is it to get a hold of customer service at Asurion?

asked by Tom K. on 10/11/19

6 Answers
Absolutely not! Took 5 calls to choose the correct options to get a live person on the phone.
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While you can get hold of them after entering a lot of information, know that you will have to repeat all of that information to the rep and that the rep will not be able to help you. They will, however, be rude and hang up on you, lie to you, or just waste your time in endless loops.
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It is impossible to reach a competent agent at Asurion.
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You can get a hold of them, but they send you from department to department until you get so mad you hang up and call Apple Care
Helpful (0)
Hours in phone purgatory and on hold. When you call you are asked to go on hold. then the call is held for up to 55 min and then dropped. had to talk to the office of the CEO to get anything resolved.
Helpful (0)
spent 1 1/2 hours trying to enter info about laptop after robots refused to chat. finally found a phone number through ask.com horrible insurance company. will buy new laptop

without insurance rip off
Helpful (0)

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