asked byon 12/27/17
Thank you for the question!
It is unfortunately impossible without valid reasons if you have already downloaded the ready paper.
If the work is in progress the refund case will be reviewed based on the percentage already done. If the work hasnt started yet - you can refund all the money you paid. For more info contact our support department.
Thank you! If you have any more questions - feel free to contact us anytime!