I love their shoes, honestly. I have four pairs. Since its a UK company and their sizes are UK sizes or Euro sizes, you should always measure your feet in centimeters and compare it to the size chart to get the best fit. I've only had one pair sent to me that were too big, but I think they sent me a UK size 8 (US 10) instead of a UK 6 (US 8). I have two ASOS brand heeled loafers and two pairs of New Look brand heels.