I wish there were negative ratings available, I would have given them a -10. The quality of Annie Cloth clothing and shoes is HORRIBLE! And when you try to return something they make it near to impossible. However, the worst part is that if you, like me, are actually able to obtain a phone number to call about your return, the worst Will just be getting started. THIS is a SCAM based in China! Their customer service representative wiped off my computer, put 3 charges totaling over $600 on my PayPal account in less than 12 hours and has since attempted multiple other fraudulent transactions and threatened me (and my husband) over the phone after calling me back 20 times (!) within 2 hours. We finally blocked the number and filed a police report. I cannot say it loud or clear enough: DO NOT order from Annie Cloth, you will be sorely disappointed and you may end up spending an exorbitant amount of time trying to protect your assets because of it. Ask me how I know. A very serious lesson learned a very hard way!