24HourChargers Questions & Answers

271 reviews

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Here’s what consumers have asked with answers from 24HourChargers staff and previous consumers.

6 questions answered

0% answered in 1 day

Question:

Why doesn't customer service pick up the phone? Why doesn't customer service pick up the phone?

Answer:

This company is a scam. Don't waste your time and money. Read the 1 star reviews and see the pattern.

By Julia N. over a year old

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Question:

Why is it so hard to contact you over the phone? this is ridiculous Why is it so hard to contact you over the phone? this is ridiculous

Answer:

Same here! I wish I had checked their reviews. I'm so angry with myself!

By Valerie H. over a year old

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Question:

Can we file a class action suit against this company? they have ripped off so many people! Can we file a class action suit against this company? they have ripped off so many people!

Answer:

The business has failed to respond to your complaint. Therefore, this complaint has automatically closed as "no response." Please understand if the company is not accredited with the BBB; this will be the final phase of our process. However, should the business choose to send a response we will then reopen the complaint and send it to you for a rebuttal. Your next step may be to pursue the company through Small Claims Court. The number for general information for Harris County Small Claims Court is 713.755.5137 or you may go online to their website at www.jp.hctx.net/civil/default.htm. They will be able to assist you with your questions about their process and they will send you out a packet of information on what all you need to file your case. Consumers with questions or who wish to file a complaint with the Office of the Attorney General may call (800) 252-8011 (for callers within Texas) or (512) 463-2100 (for callers outside Texas). Complaint forms are also available online at www.texasattorneygeneral.gov. Please send the Bureau a copy of your final court award once you receive it for our files. This complaint will be reflected on the company's BBB Business Review for 36 months from the close date with the following language: "The company failed to respond either to the consumer or the Bureau to the complaint(s) filed." Regards, The Dispute Resolution Team

By Shellie S. over a year old

Question:

Hi i ordered my charger on 4/20 i was just wondering if it got shipped already. Hi i ordered my charger on 4/20 i was just wondering if it got shipped already.

Answer:

It's a fraudulent company! Read the reviews. There are almost as many 1 stars as there are 5 stars and the 5 star reviews are clearly fake. I suggest you call your bank and cancel the charge.

By Julia N. over a year old

Question:

Why would a customer be charged a restocking fee for returning a defective charger? Why would a customer be charged a restocking fee for returning a defective charger?

Answer:

Yep, they tried charging me too. I refuse to give them any more of my money. Reported them to BBB and FTC. It's a foreign company scamming us!

By Julia N. over a year old

Question:

I ordered a replacement charger for my macbook pro (retina, 2012); i received a charger without the accompanying cord, the connection to the macbook is the wrong size, the unit is not boxed, and there are no accompanying documents, not even a receipt!

Answer:

Trust me, you are not the only one! Read the 1 star reviews. They scammed me too. It's a fraudulent company. Don't waste your time and money!

By Julia N. over a year old

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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24HourChargers Questions & Answers

Why doesn't customer service pick up the phone? Why doesn't customer service pick up the phone?

Why is it so hard to contact you over the phone? this is ridiculous Why is it so hard to contact you over the phone? this is ridiculous

Can we file a class action suit against this company? they have ripped off so many people! Can we file a class action suit against this company? they have ripped off so many people!

Hi i ordered my charger on 4/20 i was just wondering if it got shipped already. Hi i ordered my charger on 4/20 i was just wondering if it got shipped already.

Why would a customer be charged a restocking fee for returning a defective charger? Why would a customer be charged a restocking fee for returning a defective charger?

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