Ecklers

While Arthur was incredibly helpful in selecting the best frame connectors and place my order, I have asked 3 or 4 times for tracking information. I have yet to get a straight answer if my parts have even shipped let alone when I may see them.
I just keep getting "between 4/9 and 4/12
It is now 4/10 and I still don't even know if our when they will ship.

Easy ordering and very fast shipping. Postage expense was reasonable for a small light weight order. I used 2 of these so I could glue them together to double the thickness as well as being able to stagger the cuts to avoid any potential cold air leak sources at the cut seam locations. I also put a dab of "tacky putty" (3M stuff to use to hang posters, etc) between the felt bundle and the wood floor to keep it from moving and loosening seal on pedal shafts, which worked great and is invisible and non-permanent as installed.

Ordered Christmas for dad. 1961 bucket set frames & foam. Sent 4 boxes of foam. Called and sent pics to verify. Said would send frames that i paid for. Never have sent and now say need police report as you can see in pics sitting in my floor so how could be stolen. They on said 12-23-23 take 7-10 days to re ship now refusing. Terrible company to purchase from. When you take money and don't send correct or fix issues that makes you not worthy of another dime for my restoration projects.

Not sure on product yet but please stop the emails. Been recieving 3-4 emails a day. Ridiculous

We made one purchase for a client and now get daily e-mails. Tried to unsubscribe, no option. They say we're getting e-mails because we have an account. I try to enter the "account" but had to create a new password. Looked for unsubscribe, nothing. Tried to remove e-mail, won't let me. Looked for "delete account". Doesn't exist. Never will order again because I don't want to ever go through this again. Off to the SPAM folder you go and I'll try and remove all my collected personal data from my "account".

Was a real pleasure speaking with the customer service. They sent me right on track and took care both of my situations. I really like the service.

I ordered a transmission line for my 1965 Cutlass and Ekler's received my payment via PayPal but no invoice was emailed

We called looking for specific tires and tubes for a 1929 model A. The tires were hoping to get were not available, neither was our second choice….that didn't deter Alex, he searched and found some great alternatives, got them ordered and on the way to us. Super helpful and dedicated to ensuring we got what we needed!

I ordered a few hundred worth of parts from Mac's and some parts got back ordered. I never received them but paid for them as it was enough to get 'free' shipping. Have called several times (and tried to call but on hold for hours at a time) and been told "still on back order", "it's because of the pandemic" etc. etc.
Now today I am told my order was merged, then deleted, no refund, no communication, nothing. Poof. Money / parts / time - gone.
NOW the company is Eckler's which USED to be good as well - but there's some kind of serious problem with this company - I.E. Crap service.
Fine, keep my money, don't get me my parts, treat me poorly - I'll not be back - there are plenty of other companies that sell vintage Ford and Chevy parts. Goodbye!

I called to ask a question and ended up placing my order over the phone. The customer service representative was very helpful.

Everyone I spoke with was very professional, helpful and courteous.

The gear indicator mechanism seems to be complete. I don't have to hunt for little parts anywhere else.
Thank you.

They had it when others were out or stopped carrying it. At a fair price and in the color I wanted!🤩🙏

Great experience, the right products, excellent price, and over the top customer service (Jason B). He goes out of his way to make this a great experience.

I am pleased that Ecklers has modified their shipping charges to be more in line with actual costs. Thank you for this!

I orders front door panels and rear panels for a 65 Futura. Front said ships in 2-3 weeks. Fine I'll deal with it. Rear says in stock. Submit order, money comes out, get email front ships in 4-6 and I just finally got an update for the rears that now won't ship for another 2 months. What a joke. I guess I'll call in a month and find out my order has been canceled like so many others with no notification.

Search within the site is not very helpful. Hard to find what you're looking for.
No free shipping no matter how much you spend.

Talked with two employees
The sales person took my order for shoulder harness belts and was very capable.
The refund department lady took my information and walked me through getting a return label printed to return the regular seat belts which I had ordered which would not work. She was very nice and knowledgeable,

Its tough to call my go to parts source and 9 times out of ten they dont have it

Gave me a bogus tech line email address, so my question remains unanswered

I'll be 68 years old in May. I had race cars back in the day and I use your product a lot back then. Can't go wrong when you go to what really works!

Everything thing I've bought so far has been of good quality and shipping was pretty quick I will definitely keep buying parts from them

I ordered lines for my son's car then two days later i get the items bro well packaged.

Good product. Fit very well. Reasonable shipping cost and quick delivery. Fit right up. Would purchase other products without hesitation.

Wrong part. Description wrong,,.,...