• Custom Ink

2022 SITEJABBER AWARD

Custom Ink

Overview

Custom Ink has a rating of 4.0 stars from 7,272 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Custom Ink most frequently mention customer service, great experience, and high quality. Custom Ink ranks 4th among T Shirts sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 29.4%
Positive
5
Neutral
1
Negative
11
51
See all photos

What reviewers want you to know

Positive highlights

  • It really was a great quality product and the website was even easier to use than I expected!
  • The design process was easy and the help of the designer made it very easy and convenient
  • 2022 Customer Choice Winner

Critical highlights

  • I was my first time with custom ink and I was a little disappointed.
  • Once my PO was approved, I sent it to Custom Ink customer service to finalize my order.
How would you rate Custom Ink?
Top Positive Review

“I ordered these as a last minute surprise for the team”

Thomas V.
5/29/20

I ordered these as a last minute surprise for the team. I was impressed with how quickly the Custom Ink team was able to turn the order, but appreciated more the fact they offered me some other design options (I went with theirs) and did it with less colors, saving me money and making me a customer for life!

Top Critical Review

“The worst quality shirt I have ever felt or seen”

alicia s.
8/31/23

Customer service was excellent and the print was fine. But the shirt was hideous. Rough and enormous in all the wrong places. Completely strange sizing. Extra long but tight across the chest. Also wrinkles will not come out if you wash it. The roughest supposed 100 percent cotton. Not worth the money. Not reallyh wearble.

Reviews (7,272)

Rating

Timeframe

Other

Reviews that mention popular keywords

custom ink (1603) customer service (1492) quality product (95) design process (60) screen printing (93) custom shirts (94)
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Cynthia I.
1 review
0 helpful votes
May 13th, 2020

I'm not sure why the shirts are so small and they rip so easily poor quality wouldn't recommend

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Sharon Z.
1 review
0 helpful votes
May 8th, 2020

Lastly, I could not find any cheaper shirts than about $30+ per shirt. I need a shirt to handle an image on the front, which I get requires thicker material, but it was hard to find on the site. In total I will need 12 shirts, but not sure I am going to continue with you if they are $30 bucks each. I have to believe there are other alternatives.

Thumbnail of user johns11446
1 review
0 helpful votes
August 6th, 2022

All i wanted is a colorful print saying
Take back the Rainbow
But it was seen as offensive,
They would not print it.
So are they liberals? Don't know.
But if they were Christian they would have printed it. Because why?
The Rainbow is a promise from God
That he wouldn't flood the earth again.
But the gays have turned it into a symbol of sin, Lust, and shear disobedience towards the lord God.
So i know we will not drown in a sea of water... But instead drowning in a sea of Homosexuals.
So to custom ink i say.
Enjoy that lake of fire that you defended because you chose you're actions on earth. Not like im not getting it done somewhere else.
I will. And ill not be the one wearing shame. Thats all yours.

Products used:
T shirt

Service
Value
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Barbara K.
1 review
0 helpful votes
May 12th, 2020

They are great! Got the order to us early and everything. Amazing quality and shirts.

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Sandra O.
1 review
0 helpful votes
May 10th, 2020

This is my first time ordering from custom ink so as far as customer service is a very good experience. It would be great if a sample shirt is provided before doing the final print because it came out very different from the final design to the actual printed shirt, I would pay extra for sample as long as the price is not extraordinary.

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Betty B.
1 review
0 helpful votes
May 11th, 2020

Great first experience. Easy to design and was kept up to date throughout entire process.

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Jim E.
1 review
0 helpful votes
June 2nd, 2020

Overall quality good, ease of website good, just disappointed that the order wasn't verified before they were sent.

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Nick Y.
1 review
0 helpful votes
August 10th, 2020

Overall I loved Custom Ink, and was very thankful to have a website so easy to use! I would like to know next time how to set up a fundraiser where it would ship directly to the houses of people out of state. That's my only thing!

Thumbnail of user jozettet
1 review
10 helpful votes
April 18th, 2020

DONT BUY. Think of the cheapest t-shirt you have then, you rip it and put it around your mouth and nose. This is equal to the masks I bought for 40.00. Very dissatisfied.

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Jeff G. – Custom Ink Rep

Good morning Jozette. We're so sorry you're disappointed with your face mask order and we apologize for the delay in response. If you haven't already, please give our team a call at 800-293-4232 or email us at facemaskservice@customink.com so we can help make it right. Please include your name, order number, and the email your order was placed under. Thank you!

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Andrew Y.
1 review
0 helpful votes
May 6th, 2020

Always great. My "go to" shirt printing company. Fast, efficient and always a good product.

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Jennifer A.
1 review
0 helpful votes
June 15th, 2020

I need this to be fixed. Surprise custom shirt for my dad with all his grandkids snd the kids look scary, there is no gray scale, details are lost.

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Helen T.
1 review
0 helpful votes
June 24th, 2020

Customer service was awesome when it came to helping me complete my order. However, the proofing that was supposed to adjust the design to fit the different sizes was not the best. I know you guys can do better so I'll continue to be a customer and maybe make sure that our next order is done correctly.

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Jessica H.
1 review
0 helpful votes
May 26th, 2020

Well if you help redo this entire order, I will be happy and consider still using you. If not, I will certainly never return. This was a new order for me as we wanted to look at using a different vender for our bigger orders. We order over 3k worth of swag shirts each year. So far you all dropped kicked this order pretty horribly.

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Jeff E.
1 review
0 helpful votes
June 24th, 2020

Ultimately, my request was fulfilled and once I had a design to approve it all went smoothly I just thought I could click a few buttons and put in the reorder, but the process seem to be more involved than I thought necessary. Our employees are very happy with the t-shirt themselves.

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Richard J.
1 review
0 helpful votes
May 5th, 2020

We were very happy with our order and shipping was right on schedule. Highly recommend.

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Joseph E.
1 review
0 helpful votes
May 16th, 2020

Very unhappy with my purchase. T shirt is not true to size. I ordered medium. I have worn medium t shirts for the past 20 years. This fits like a small and I cannot wear it

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Jim Y.
1 review
0 helpful votes
August 2nd, 2020

The shirts I received in this order have a logo that is not printed center or level. The text is notably slanted and the logo is to the side... I am extremely dissatisfied and unimpressed. Custom ink was not the cheapest option available and the quality of the product and experience was sub par.

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Joseph M.
1 review
0 helpful votes
June 4th, 2020

Overall I am mostly satisfied with custom ink. Delivery was quick, they managed to digitally capture my logo, the cotton shirt feels pretty good. My only qualm it's about the bottom of the front logo that was lacking a little bit of material.

Thumbnail of user jamesh4748
1 review
0 helpful votes
February 28th, 2022
Verified purchase

I received my hoodie from Custome Ink that I paid over $70 because the ink in the proof looked super bright. Whwn I received it the ink was not as bright as I expected. (Compared to Vistaprint see comparison photo). I Accepted the brightness issue. The BIG ISSUE. After one cold water wash and low heat easy care drying the imageshave already faded and cracked. I have a shirt from Vista print that I have washe the same way 4 times and it still looks much better than the Custom Ink Hoodie. I could have gotten the exact same hoddie for over $30 less. I am sick about it!

Tip for consumers:
Don't waste your money.

Products used:
Hoodie

Value
Shipping
Quality
Thumbnail of user ebonys26
1 review
5 helpful votes
December 7th, 2019

My sister order Memorial shirts in honor of my nephew. After paying extra $$$ for a rush order along with a speedy delivery, we still have NO shirts. What makes matters worst no one called her to inform her that they were not ready. She called them inquiring about her order and was then told that they ran out of materials and could not complete her rush order. So here we are ready this event with NO shirts.

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Thomas G.
1 review
0 helpful votes
August 10th, 2020

The experience was great, and the customer service representative was fast and helpful. The final product turned out nicely. The only drawback was that this turned out to be very expensive. I ordered 2 t-shirts, and they ended up being $35 a piece--- very expensive t-shirts, when all is said and done.

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Eric J.
1 review
0 helpful votes
August 17th, 2020

Custominks website is easy to navigate, change/save and proofing is one of the most painless sites i have ever delt with. Thank you Shannon Harris

Thumbnail of user alicias173
10 reviews
17 helpful votes
August 31st, 2023

Customer service was excellent and the print was fine. But the shirt was hideous. Rough and enormous in all the wrong places. Completely strange sizing. Extra long but tight across the chest. Also wrinkles will not come out if you wash it. The roughest supposed 100 percent cotton. Not worth the money. Not reallyh wearble.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ironeo
Shirley G.
1 review
0 helpful votes
June 15th, 2020

I'm loving this shirt nothing bad about it's nice and great job it feels good on the skin i wear gilden products all the time never anything that i designed so it's great to know there's a business like your's that i stumbled upon here's to the future peace

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Thomas V.
1 review
0 helpful votes
May 29th, 2020

I ordered these as a last minute surprise for the team. I was impressed with how quickly the Custom Ink team was able to turn the order, but appreciated more the fact they offered me some other design options (I went with theirs) and did it with less colors, saving me money and making me a customer for life!

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From the business

18 years, over 100 million custom t-shirts, 99% happy customers! Custom Ink is the t-shirt printing expert for your team, school, company, or any occasion.

Company Representative

Thumbnail of user jeslyns
Jeff G.
Typically does not respond to reviews

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