• Contact Lens King

Contact Lens King

Ratings On Other Platforms

Trustpilot
4.4 / 5
ResellerRatings
4.2 / 5
Better Business Bureau
4.8 / 5

Overview

Contact Lens King has a rating of 4.2 stars from 2,829 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Contact Lens King most frequently mention customer service, fast delivery, and great prices. Contact Lens King ranks 3rd among Contact Lenses sites.

  • Service
    421
  • Quality
    2788

Proactively asks for customer feedback

Positive reviews (last 12 months): 83.5%
Positive
223
Neutral
13
Negative
31

Instant Feedback

23,017 reviews

4
See all photos

What reviewers want you to know

Positive highlights

  • Good contact lenses from contact lens king online contacts
  • It was an easy shopping experience and good pricing

Critical highlights

  • Do not break out the fake processing fees, but include all in one price.
  • This has been the worst experience with customer service ever.
How would you rate Contact Lens King?
Top Positive Review

“Excellent design on their website”

Si T.
3/25/24

This website design is fantastic, it is so easy to navigate around, plus there's always a discount available whenever I place an order, so I really value the generosity of this store. The delivery of my lenses was prompt and efficient. I placed an order for contacts on Friday and received them on Tuesday, which was impressive for standard shipping. Moreover, I have ordered three times so far and they delivered exactly what I had ordered without any issues or mashups.

Top Critical Review

“I chose CLK years ago because there were no hidden...”

chad d.
2/18/23

I chose CLK years ago because there were no hidden fees or games. Very sorry to see that you've changed you practices to be like everyone else. Disappointed.

Reviews (2,829)

Rating

Timeframe

Other

Reviews that mention popular keywords

contact lens (715) shopping experience (31) eye doctor (58) lens king (604) delivery time (20) processing fee (1250) customer service (707) contact lenses (249)
Thumbnail of user sit5
16 reviews
11 helpful votes
March 25th, 2024

This website design is fantastic, it is so easy to navigate around, plus there's always a discount available whenever I place an order, so I really value the generosity of this store.
The delivery of my lenses was prompt and efficient. I placed an order for contacts on Friday and received them on Tuesday, which was impressive for standard shipping. Moreover, I have ordered three times so far and they delivered exactly what I had ordered without any issues or mashups.

Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

HI Si. Thank you for ordering with us and taking the time to leave a review! We appreciate your business and look forward to serving you in the future.

Thumbnail of user amanullhaaman97
6 reviews
0 helpful votes
March 23rd, 2024

I recently tried out these contact lenses for my eyes, and I'm extremely satisfied with the results! The comfort level is exceptional, I barely feel them in my eyes throughout the day. Not only do they correct my vision perfectly, but they also provide excellent clarity and sharpness. The ease of use and hassle-free maintenance make them ideal for my busy lifestyle. I've experienced no irritation or dryness, even after long hours of wear. Plus, the packaging is convenient and hygienic, ensuring each lens is fresh and ready to use. Overall, these contact lenses have exceeded my expectations, and I highly recommend them to anyone seeking reliable vision correction with maximum comfort.

Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

Hi Nikita! Thank you for ordering with us and taking the time to leave a review! We appreciate your business and look forward to serving you in the future!

Thumbnail of user karenh3278
1 review
0 helpful votes
March 11th, 2022
Verified purchase

Site made it easy to find what I'm looking for, straightforward in what was needed from me, no complications.

Reason I chose this business:

I ESPECIALLY appreciated the honesty regarding how the pricing was set. I’d support and honest company any day.

Quality
Thumbnail of user kathrynw527
1 review
0 helpful votes
August 4th, 2022
Verified purchase

Site was super easy to use and didn't tack on extra hidden fees at the end like other sites.

Quality
Thumbnail of user jenniferm5141
2 reviews
3 helpful votes
March 23rd, 2023
Verified purchase

I called because I have had to wear glasses for months because my contacts have irritated my eyes. Yes I should have called sooner but I have been busy. I was told I was sent a different style contact without being told and they said there is nothing to be done about it. The lady started to get rude when I asked why I wasn't informed of this. Same brand but different style. It's horrible. They did not care even though I am still way within my year of my prescription. Yes they are cheaper but you get what you pay for. Never again

Products used:
Contacts

Service
Value
Shipping
Returns
Quality
Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

Hi Jennifer. Thank you for ordering with Contact Lens King. I apologize you feel our customer service was less than exceptional. We take pride in the way we serve our customers as we have won multiple awards for our outstanding service. Upon looking into the order in question, I see you placed it in June of 2022. The reason you were sent a different style of contacts from your previous prescription is because the previous brand had been discontinued per the manufacturer. With your Doctor knowing that he prescribed you the replacement lens, which is clearly written on your prescription. I do see on your prescription it is still currently valid however, you only purchased 1 box each eye which is a 6 month supply lasting you till December of 2022. Unfortunately, the lenses do not comply with our return policy as they are medical device we can not resell any boxes that have been open. One of our supervisors will be in contact with you shortly. We do appreciate your business and look forward to serving you in the future.

Thumbnail of user taylorg278
1 review
0 helpful votes
November 17th, 2022
Verified purchase

Cheap, easy, and quick! I've used CCK for a few years now. Ends up cheaper than Sam's Club even.

Reason I chose this business:

Best price for contacts! I was kind of sketched out because the website looks a bit dated, but I’ve never had an issue and my order always comes pretty quickly! I’ve used them on and off for a few years now. The only time I don’t order contacts from here is when I’m using glasses instead.

Quality
Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

HI Taylor. Thank you for ordering with Contact Lens King and for being a returning customer! We appreciate your business and look forward to serving you in the future.

Thumbnail of user adelew41
1 review
0 helpful votes
January 27th, 2023
Verified purchase
• Updated review

Easy to navigate website called and spoke with representative who answered my questions and provided top notch customer service

Quality
Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

Hi Adele. Thank you for ordering with Contact Lens King and for the review! We appreciate your business and look forward to serving you in the future.

Easy to navigate website
January 7th, 2023
Verified site experience
• Previous review
User friendly site and great prices
March 2nd, 2022
Verified site experience
• Previous review
Thumbnail of user camip10
1 review
0 helpful votes
March 20th, 2023
Verified purchase

Optimal shipping experience. However for the contacts itself, I did not enjoy using these contacts because they are uncomfortable.

They were quick

Reason I chose this business:

I was recommended by a family member.

Service
Quality
Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

HI Cami. Thank you for ordering with Contact Lens King and for the review. If you are not enjoying the contact you were prescribed, please contact your eye care provide to discuss changing the brand. We appreciate your business and look forward to serving you in the future.

Thumbnail of user khrystianl
1 review
0 helpful votes
June 27th, 2022
Verified purchase

I am a college student with no insurance so I was shopping around for contacts. Everywhere else was almost twice as expensive. The prices at contactlensking are so much lower I though it was a scam, however I did do a bit of research and decided to order from them. My contacts came quickly and are exactly what I ordered. So I was very pleased and will order from them again in the future.

Reason I chose this business:

Cheap prices

Quality
Thumbnail of user sarahd1622
1 review
0 helpful votes
March 21st, 2022
Verified purchase

I don't want to write 50 words! I love you all and the customer service! Wonderful!

Quality
Thumbnail of user jcr36
1 review
0 helpful votes
June 23rd, 2022
Verified purchase

Outstanding service and great price. Every time we contacts we receive order in a timely manner!

Quality
Thumbnail of user michaelp5040
1 review
0 helpful votes
September 7th, 2022
Verified purchase

The people there caught a mistake I made, called me and corrected it for me. Fabulous.

I had put in the wrong prescription and they called me to correct it.

Reason I chose this business:

Just shopping online and seemed reasonably priced. Very good service also.

Service
Quality
Thumbnail of user rs794
1 review
0 helpful votes
January 16th, 2023
Verified purchase

Best price I found online, received my order very quickly! Highly recommended it to my friends.

Reason I chose this business:

Best price I saw online!

Quality
Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

HI R S. Thank you for ordering with Contact Lens King and for the review. We appreciate your business and look forward to serving you in the future.

Thumbnail of user katherineg605
1 review
0 helpful votes
February 14th, 2023
Verified purchase

Great! Had a wonderful experience and have nothing but good things to say. The best prices.

Quality
Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

HI Katherine. Thank you for ordering with Contact Lens King and for the review. We appreciate your business and look forward to serving you in the future.

Thumbnail of user chiachenc
1 review
0 helpful votes
February 26th, 2023
Verified purchase

Overall, very smooth. The customer addressed the concern regarding contact prescriptions in a timely fashion. Thanks!

Great. My issue was addressed promptly.

Service
Quality
Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

HI Chia-Chen. Thank you for ordering with Contact Lens King and for the review! We appreciate your business and look forward to serving you in the future.

Thumbnail of user meccaf1
2 reviews
0 helpful votes
July 11th, 2023
Verified purchase

Received order in timely fashion! Thanks! The contacts were correct and the right fit for me!

Quality
Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

HI Mecca. Thank you for ordering with Contact Lens King and for the review. We appreciate your business and look forward to serving you in the future.

Thumbnail of user meccaf1
2 reviews
0 helpful votes
July 11th, 2023
Verified purchase

Received order in timely fashion! Thanks! The contacts were correct and the right fit for me!

Reason I chose this business:

Received order in timely fashion! Thanks! The contacts were correct and the right fit for me!

Quality
Thumbnail of user benjaming449
1 review
0 helpful votes
July 31st, 2023
Verified purchase

Easy to shop in Contact Lens King. It has a wide variety of lenses. I recommend

Reason I chose this business:

Good prices for astigmatism contact lenses

Quality
Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

HI Benjamin. Thank you for ordering with Contact Lens King and for the review! We appreciate your business and look forward to serving you in the future.

Thumbnail of user lisaf2310
1 review
0 helpful votes
February 11th, 2023
Verified purchase

I had problems with my debit card after moving, wrong zip code. It took 3 tries at ordering before finally getting the right zip code and each time the people at Lens King were very nice and helpful. I received the order very, very fast, so fast, in fact that I didn't know what the package was when it arrived because I didn't expect it that quickly and it was exactly what I ordered. They even spelled my last name right! I will continue to order from them. Very pleased!

very helpful

Reason I chose this business:

Prices and ease of ordering

Service
Quality
Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

Hi Lisa. Thank you for ordering with Contact Lens King and for the review! We appreciate your business and look forward to serving you in the future.

Thumbnail of user claireb353
1 review
0 helpful votes
January 16th, 2022
Verified purchase
• Updated review

It would be valuable to show multiple titles for the same prescription field. For example, use "Power or Sphere". Also, I believe "Add power" should be a dcimal number e.g.,+2.00

Reason I chose this business:

Good prices & website

Quality
It would be valuable to show multiple titles for the...
January 5th, 2022
Verified site experience
• Previous review

It would be valuable to show multiple titles for the same prescription field. For example, use "Power or Sphere". Also, I believe "Add power" should be a decimal number e.g.,+2.00

Reason I chose this business:

Good prices & website

Thumbnail of user skylerg16
1 review
0 helpful votes
October 4th, 2022
Verified purchase

It was fine until you made me fill this out I didn't mean to click yes to the survey.

Reason I chose this business:

Don't mean to be rude, just frustrated

Quality
Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

Hi Skyler. Thank you for ordering from Contact Lens King. We appreciate your business and look forward to serving you in the future.

Thumbnail of user marleyb26
1 review
0 helpful votes
September 23rd, 2022
Verified purchase

Amazing price, customer service and product. I saw some people saying to double check the date to make sure they aren't expired - I did and they look fine! They came in the original package and the date does not look tampered with. I've been wearing my first pair for a month now and they feel normal! (I only purchased contacts but might look into purchasing glasses) Even if I wasn't on a budget I would still purchase from here!

Quick nice and efficient

Reason I chose this business:

The price is hard to beat and customer service helped solve my questions and concerns. Overall a great experience so far!

Service
Quality
Thumbnail of user valindam1
1 review
0 helpful votes
September 11th, 2021
Verified purchase

Not quite understanding why and how the additional (processing) fee is applied to multiple orders. Seems if you order one box there is no additonal fee to contend with... so that's what I did. This site is still tthe least expensive vendor to buy my lenses from; even with a near $8 shipping fee.

Reason I chose this business:

Best price.

Quality
Thumbnail of user lianas26
1 review
0 helpful votes
March 16th, 2022
Verified purchase

I ordered last minute, I want to say within a weeks notice, because I ran out of contacts for my wedding. Was pretty sure I was going to end up holding on to my old pair but received the new box way sooner then I thought. Got to walk down the aisle with fresh lenses!

Reason I chose this business:

Previous customer. Easy to reorder.

Quality
Thumbnail of user davide2677
1 review
0 helpful votes
August 1st, 2023
Verified purchase

Added fees no bueno. Kind of deceiving once you get to the payment cart. That said total price was on par with other sites, just looked like it was a better deal. Bait and switchy

Quality
Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

Hi David. Thank you for ordering with Contact Lens King. You are able to read about the processing before the check out process and before adding your payment information. On our website under the cost if the item it states: this item is on sale and not eligible for any coupons, a processing fee will apply. Clicking on the read more will display a popup explaining the fee and showing the price per box. Once you add the items to the cart each step of the check out process will show the charges broken out. We appreciate your business and look forward to serving you in the future.

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bucky l.

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