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Reservation Desk has a rating of 4.5 stars from 5,722 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process, and book online. Reservation Desk ranks 2nd among Vacation sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
46,989 reviews
Love the hotel and surrounding area. Gulf Hills has been a favorite destination for 25 plus years and the renovations have made the stay even better. Ocean Springs is the best destination on the Gulf coast!
After a late night flight cancellation in Boston, I tried to find a room at close to 11 pm. By phone, ReservationDesk quoted USD$138.92 with a confirmation. While it was not inexpensive especially with currency surcharge to CAD that would be added, I agreed reluctantly. Imagine my shock when the receipt said USD$380.93 which became CAD$512.28! Plus Moxy added another USD$40! Zero question I would have sat overnight in the airport rather than pay this ridiculous amount since I'm unemployed. ReservationDesk claimed that everything on their end checked out so my complaint went nowhere.
After a late night flight cancellation in Boston, I tried to find a room at close to 11 pm. By phone, ReservationDesk quoted USD$138.92 with a confirmation. While it was not inexpensive especially with currency surcharge to CAD that would be added, I agreed reluctantly. Imagine my shock when the receipt said USD$380.93 which became CAD$512.28! Plus Moxy added another USD$40! Zero question I would have sat overnight in the airport rather than pay this ridiculous amount since I'm unemployed. ReservationDesk claimed that everything on their end checked out so my complaint went nowhere.
Products used:
hotel booking by phone
This booking was very easy and the price for this stay was very good hopefully my stay during December will be wonderful since we heard so much about this hotel.
From Gambling to dinners and lunch and SPA enjoyment sounds pretty good from friends and family.
The location to the hotel is very close to the airport which I'm very happy about.
Word of mouth
Thank you for taking the time to leave us a review, Theodore! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations! Enjoy your stay!
Love the hotel and surrounding area. Gulf Hills has been a favorite destination for 25 plus years and the renovations have made the stay even better. Ocean Springs is the best destination on the Gulf coast!
Price and availability were available for my needs.
Thank you for choosing to book with us, Michael. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Research from reviewing the websites of several locations led us to choose the location that appears to provide us with the basic living experience and access to beaches, walking trails, restaurants and other experiences we enjoy. Time will tell us whether our choice was a good one.
Thank you for choosing to book with us, Don. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Scam scam scam careful when you type in your hotel, the website looked exactly the same as the the hotels website even has the same name etc but ends with bookings/blah:blah"Blah&. I hope you guys end in a massive class action
You can't be serious! You know damn well your highjacking.
Thank you for your review, Michelle. Reservation Desk is an online travel agency. We book rooms for over 200,000 hotels worldwide and assist millions of satisfied customers on a routine basis. We do not contract with hotels directly. Instead, we partner with online travel agencies and sell their listings. Please feel free to contact our escalations team at support@reservationdesk.com if you have questions or concerns. We are happy to answer any questions you may have about our company.
Easy to use and a good price. Able to get a room where my chase travel app said no rooms were available.
Later when others in my party decided to go somewhere else because the pool was out of service it was to late for me to cancel. Watch out for the cancellation policy!
It was the default.
Thanks for your review, David. Our cancellation policies vary depending on the hotel. They set the terms and conditions for each reservation. Thanks for booking with us!
Easy to use and a very good price. Able to get a room where as my chase travel app said no rooms were available.
It was the default.
The room was clean and well maintained. It smelled very fresh. My stay was enjoyable. My only problem was a rude guest parked in the handicapped parking spot without any tags or placards. As a result I had to park further from my room in a very in convenient place. Although hard on me, this in no way reflected on the motel or it's staff.
I have visited friends there before and was impressed with the cleanliness.
Thanks for your review, Ruby. That's great you had a good experience at the hotel. We would love to know more about your booking experience with us. Please feel free to contact us at support@reservationdesk.com.
Check in was great, we booked our room on line which was also very easy. The only that I thought was odd was they required a 60.00 cash deposit, cash only he said but the web site said cash was not excepted, credit card only
So I found that odd.other that it was great.
It was close to down town Asheville.
Thank you for taking the time to leave us a review, Christopher. We are happy to know you had a positive experience with our online booking system.
I was using points for the first time but I didn't have quite enough points. The service rep worked everything out and I was able to make the reservation. It was the only room available for the dates I needed and I am so grateful to have such a friendly and knowledgeable representative. So glad to be staying at Hyatt!
Thank you for taking the time to leave us a review, Sheila. We are happy to know one of our representatives was able to assist you and provide excellent service. We look forward to serving you again in the future!
I booked a reservation online for 2 rooms. That went smoothly. We are coming with a motor home which the website advertised that they accommodated but after I booked they said that was no longer allowed. They said the website had not been changed. Not happy.
Thank you for taking the time to review us and provide feedback, Brenda. Your insights are incredibly valuable and greatly appreciated. We will look into this further and apologize for any inconvenience this may have caused you.
Simple, easy to understand
We have stayed here before so we knew whatever we paid it would be a good deal because the staff is always friendly and helpful. The cookies are a nice touch in hospitality.
Fast and inclusive
Thank you for choosing to book with us, Mary. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Seemed to be a smooth process. Got room details and pricing and clear info about costs and taxes. I would have liked an option to see something like "other rooms on these dates" in case there were better prices.
I prefer to book hotel rooms directly from the hotel website rather than through a third-party site like booking.com or expedia, because it seems to be more reliable. I know of people who arrive and are told their booking didn't come through because they used a third-party app. And I prefer to book online rather than make a phone call. I used Reservationdesk because that was what the hotel I booked into uses, so I didn't have a choice, and there aren't a lot of good hotel options in the small town I booked into.
Thank you for taking the time to share your feedback regarding the booking process, Heather. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Easy peasy! Can't wait to visit! We are looking forward to visiting surrounding places and staying at the Don Q! It was an easy experience booking a room on this site! See you soon!
Birthday get away with hubby and visiting house on the rock!
Thank you for taking the time to leave us a review, Lori. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future! Enjoy your stay!
Was able to book hotel of my choice and got a better deal than Hotels.com was offering me for same weekend. Love the hotel Delta so relaxing and beautiful tropical scenery 😍.
Thank you for taking the time to leave a review, Charmaine. We are committed to ensuring that our customers receive the most competitive rates available. Thanks for booking with us!
There was no opportunity to enter my Hilton Honors number. The site made me believe that this was a Hilton site and the only way to reserve a room at the requested location was through this site and phone number. When I finally got through to the Hilton Garden Inn Calgary Airport personnel directly, I realized that this site had really nothing to do directly with Hilton.
Available time right now.
Les, we're sorry for any confusion between us and the hotel where you are booking. Reservation Desk is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. You may want to speak with the hotel staff about your member number when you check-in. Our company is not involved with hotel reward programs.
I was stressed about being able to get a reasonably priced room in Chattanooga, Tenesee. I procrastinated but finally got on the web site and it took me about 10 minutes to book and receive confirmation thru text on my mobile phone. I love the links in the text. You guys are doing all the right things! Thank you.
I clicked on it through my "Bing" search engine.
You're welcome! Thank you for taking the time to leave us a review, Lanajane! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
I made a reservation with Reservation Desk for a one night stay at a hotel. My experience with this company was an easy process. Everything went well and my hotel room was ready for me when i arrived. It was excellent working with Reservation Desk. TL
It was an online search and Reservation Desk just seemed right to me.
Thank you for taking the time to leave us a review, Thomas! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Online booking process has been simple and expedient. Projected cost or stay was very detailed and informative. Confirmation of booking was immediately received. Overall booking experience was great.
Online search for booking rooms at Silver Legacy lead me to the reservationdek.com website.
Thank you for taking the time to leave us a review, Albert. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Easy to use site and has great rates and choices. Punch your dates and RD gives you great rates and accommodations to choose from. Easy check out as well.
Thank you for taking the time to leave us a review, Anthony. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
This was quick and easy. Will use in the future. Been staying at the WeatherVane for 3 years for the Charlevoix Marathon. Can't wait to stay again in 2025
That is we’re the website took me
Thanks for your review, Deborah. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay! We look forward to your next booking with us!
It allow me to see all the rooms that were available with the prices. It was quick and easy to navigate. Definitely recommend going this way to book your room.
It popped up when I clicked On the Super eight so thought I would give it a try
Thank you for taking the time to leave us a review, Anna. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
It's always great. Thank you for asking for my feedback. I don't have 50 words to give you. Only that it's a great experience booking with you. Thank you so much
Easy to use
Welcome back, Angela! We truly appreciate your decision to book with us again. You are very important to us, and we look forward to providing you with exceptional service and an enjoyable experience in the future. Thank you for choosing to book with us!
Its always clean in the rooms and hallways, desk staff is great.
Love staying there
We stay every September on our way to the Outer Banks. Convenient, clean and amazing staff. See you soon! Also the Filippelli's were my referral for same dates!
Thank you for choosing to book with us, Lisa. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
A very pleasant experience and a very nice hotel. We stay here for the annual Pioneer Threshing show in Dalton every year. Have always been very happy with the hotel and the staff.
Thank you for taking the time to leave us a review, Andrew! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking! Enjoy your stay!
It was very easy to utilize the web site. The process to make my reservation was smooth with no inconvenience at all to me. Confirmation was immediate and done without delay.
Planned trip to see family.
Thank you for taking the time to leave us a review, John. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Gain trust and grow your business with customer reviews.
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
Thanks for bringing this to our attention, Mar. I will share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.