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Temu has a rating of 2.3 stars from 1,683 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 77th among Social Shopping sites.
This company responds to reviews on average within 18 hours
Discovering this site was for me - perhaps belated - but definitely a piece of good luck. It is similar to AliExpress, as regards prices, but has the following advantages, which I can think of offhand: it offers free shipping (for the time being), carries an extremely wide selection of true-to-size, plus size clothing (not easy to find everywhere); shipping and delivery is incredibly fast; returns and refunds are no problem whatsoever. As prices at online stores seem to be rising by the hour, it is good to have an alternative for bargain buys.
I ordered small gift boxes for Christmas since 11/28... delivery would be between 04 and 12/14. They didn't deliver and offered me €5 for the delay. I'm not interested in buying anything from this site ever again. Since then I've been trying to return the purchase or cancel, but the site and the App don't work. This side is a disgrace and they do everything the worst marketing asks for. This has been a Xmas disaster as these were needed days ago for a bespoke gifts.
I ordered small gift boxes for Christmas since 11/28... delivery would be between 04 and 12/14. They didn't deliver and offered me €5 for the delay. I'm not interested in buying anything from this site ever again. Since then I've been trying to return the purchase or cancel, but the site and the App don't work. This side is a disgrace and they do everything the worst marketing asks for. This has been a Xmas disaster as these were needed days ago for a bespoke gifts.
A bit of an unreal situation. 1 week of chats with customer service to warn them that the delivery couldn t reach me in time because I was moving abroad for good. So they decided to wait for the delivery to go forward anyways and process the refund once back in their warehouse...and you know what happened? 🤣🤣🤣🤣 the package was apparently delivered to a Ghost so they don t process a refund now. 🤣🤣🤣🤣🤣
At least I did not have to pay the ticket for this show which is making my days! 🤣🤣🤣.
Thus is ridiculous.
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
Discovering this site was for me - perhaps belated - but definitely a piece of good luck. It is similar to AliExpress, as regards prices, but has the following advantages, which I can think of offhand: it offers free shipping (for the time being), carries an extremely wide selection of true-to-size, plus size clothing (not easy to find everywhere); shipping and delivery is incredibly fast; returns and refunds are no problem whatsoever. As prices at online stores seem to be rising by the hour, it is good to have an alternative for bargain buys.
Products used:
All of them.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I had a situation recently that required customer support from TEMU. In addition to keeping me waiting for long periods of time, they offered no solution and no empathy or assistance of any kind. I was transferred to a supposedly escalate my concerns but the 2nd employee only gave me token cut/paste refusals and even tried to disconnect me. I had to request to "continue the chat." I have no recourse other than to lose my money because they will not honor their return policy.
Hello, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. Please reach out to message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu team
I ordered four squirrel baffles for my bird feeders. They came after a considerable period of time in two boxes with no directions on how to assemble them. Just two packages with metal parts, screws, and zip ties! In addition, the product seemed to be very poor quality. It consists of four items of rolled up black plastic with a series of holes for fastening them. Based on my experience here, I will never buy anything from TEMU again.
Tip for consumers:
Very poor experience. I will probably throw the product out.
Products used:
Squirrel baffles
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
The app is swift and cheap. However full of products that simply live up to racist stereotyping. Shirts with "I'm not Irish but drink like one" imagine a shirt with the message. Not Chinese, but have a gambling addiction like one, or car sticker "leave plenty of room the driver behind this wheel is asian." There would be outrage. Obviously I didn't buy the Racist item. Racist stereotyping is not nice no matter who it's directed at. I deleted the app.
Products used:
car diagnostic scanner
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Shipping takes so long and when you inquire all the customer service agents say the same thing. Nothing is done and items are low quality. Most of the items that I bought are either broken or are garbage. I'm just waiting for my last orders to arrive and I'm deleting the TEMU app. I'm never ordering from them again. TEMU SUCKS! Please do not support TEMU and spend your hard earned money somewhere else. If I can rate them 0 out of 5 I would have put -0, that's how bad they are!
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I'll be honest here, I'm loving all the cheap stuff and decent quality items. I don't mind to wait long for shipping, especially since they credit you $5 if late amongst other benefits including price adjustments for items that are reduced within 30 days of purchase. I've heard some people encountered problems including; fraudulent activity, concerned with cyber tracking their personal data by GPS, missing items, or supporting foreign businesses. Although our country already does business with other countries, I can understand the other reasons to cause red flag. This review is based on my own personal experience, which has been wonderful! They have great customer service each time I've needed help, too. Hope this review helps someone!
Tip for consumers:
Absolutely love TEMU
Products used:
So much! Blankets, clothes, dog items, kid toys, etc
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
The order was initially shipped with a specific company which they changed, to the local post office, at the very LAST step of the delivery process. I didn't have the ability to add delivery instructions to the new carrier and my order was lost or never delivered (no picture as proof of delivery either). When contacted customer service the only thing they had to say is that they are sorry!
No refund, no re-shipping of the items, no accountability. I just lost my money.
Horrible experience!
Products used:
N/A
Hello Vivian, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I've been shopping with Temu for almost a year now. Yes, I was skeptical at first but when I received my first Temu haul and the quality of the items I had bought I was impressed with everything. It doesn't even take long to receive your order. I'm now on my 6th Temu haul i just can't stay away if isee a item on television from a higher priced company i just look it up on Temu and they have it for over 80% cheaper. They are 100% legit😁
Tip for consumers:
They are legitimate and I've bought several hauls from them. See something, look it up on Temu.com and i can almost assure you that at least 90% out of 100% they have it for $$ less.
Products used:
Clothes, jewelry, outdoor items, household items, cosmetics
Temu is paper never trust the company!
I hear people talk a lot of bad thing about the move merchandise electronics on the last five days close all small if your number is nine you're gonna order 12 to fit you. Everything is wrong that disappoint.
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
Temu owes me refunds from merchandise that was sent back to them. Their customer service department is Horrible. Be aware when returning items as they will try and say they've issued you a refund when they haven't. I use to order from them at least once a week but I stop. Also a lot of the merchandise is cheaply made especially the jewelry tarnishing after 2 or 3 wears. They kept my refunds of $32.71,$17.95 $ $7.88. I've had to file disputes with my bank
* Temu attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello, thank you for your feedback! Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. If you don't see your refund in 7 business days, please feel free to reach out to us again through Temu.com or Temu app live chat. Customer satisfaction is the most important to us and we would be happy to assist with any other questions or concerns you may have. Best wishes, Temu team
Website is much more comfortable, the shipping to Israel was faster that with AliExpress, and was accurately tracked.
Never tried their CS yet. Good experience so far.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I placed an order and received package on time but there was 2 items missing from my order, no refund or replacement was given for this missing items, even though the there delivery guarantee states
Refund if item damaged
If you receive your package and find that some items are lost or damaged in transit, rest assured that you can easily apply for a full refund for those items.
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type "missing item" into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I am on the phone with customer SVC who even though they still haven't delivered my order after 2 weeks won't refund my money, mark Irwin in case a temu supervisor sees this, I want my money refunded now this app sucks never use it ever.would have gave neg stars if possible. PO**************003
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I just received the transparent microwave food cover that is pictured online with an orange plastic handle. This will be the 2nd item sent without a part (the handle is missing).
TEMU has some of the lowest prices online, but that comes at some cost; incomplete orders, the most annoying marketing, factory seconds etc.
If you want to be confident of what you're getting go elsewhere. If you're curious and don't want to risk any serious money TEMU will scratch that itch.
Tip for consumers:
Worst packaging of any of the shippers I get items from.
Products used:
Microwave food cover, minus its handle.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Shipping is horrendous and customer service is even worse. If you expect assistant just know you will get generated message which are exactly the same each time you call. The other excuse they give you is that oh ontrac must be overwhelmed smh ITS THEIR JOB
Hello Joshlyn, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
I didn't receive a parcel from TEMU. The courier left my parcel on the doorstep in full view of the street, and someone must have picked it up. The EVRI Couriers emailed me back saying this was not delivered correctly! I sent copies of the email to TEMU and long story short it is all standard replies i haven't had a conversation with a human.
Hello Gillian, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I paid over $ 250 for garbage...bad quality they look ok in the picture but nothing like that. They make the return process so hard I give up.
DONT WAIST YOUR TIME!
Tip for consumers:
The return very hard to do they want you to give up returning which I did!
Products used:
None they are garbage
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I started shopping at timu a couple months ago I've spent over $300 at the beginning of April I sent back some things half of my credit I wanted back from my original payment method and the other half I wanted credited to my team new account so I can do more shopping they have lost my items that I've returned they owe me a $48 credit they voted to me for 2 months I've spoke to supervisors I've done everything I know how to do I call every week and I haven't even so much as received an email where's my $50 how do I get my credit back
Tip for consumers:
Nothing else
Products used:
Clothes
Hello Donna, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team.
Beware! Its a trap. Nothing is free. Never ever participate in their referral program. I seems easy but they just traps you in collecting points like 50 then 25, then slowly like 10, 9, 8 and then 4.5,4.4,4.3,4.2,4.1 etc. You will end up losing time frame of 12 or 24 hours they gives. They post you earned those gift but actually in the end nothing is in your hand. Innocent people don't waste time on this app. It would be million time better if you just sleep or do other things. Thanks
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA, so we can help you investigate right away. Have a great day! Best wishes, Temu team
So I type in a specific thing and it doesn't show the right options, I type in 20lbs weighted blanket and I'm getting 3 or 5 lbs ones. I then type in for adults well I didn't know that adults can weight 30-50 lbs cause weighted blankets are divided by 10. Do you just not know what adults means or something? 15lbs and above is the average for adult weighted blankets. But work on your god damn app search
Tip for consumers:
You don't need order numbers to review
Hi, thank you for reaching out to us and sharing your concerns. We apologize for the inconvenience caused. We want to assure you that we value your feedback and we have passed your suggestion to the relevant teams. We appreciate your patience and understanding. If you have any further questions or specific requests, please feel free to message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Our team will be happy to assist you further. Best wishes, Temu Team
This place is HORRIBLE please do not buy from them. Not only is their stuff super cheaply made they are thieves! I attempted to return some stuff and I thought it had gone well even received a refund….until I got charged for two of these items because "they were not accepted" so they decided two of the items I returned weren't worthy but yet still kept it. I tried reaching out too customer service 3 TIMES! And till this day I have yet to receive my money back! So please save yourself this hassle.
Hello Flor, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. Please reach out to me directly at rachel.zhang@temu.com or message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu team
I have bought many thing from this website and only 1 of the packages made it to me the other ones
We're never received so can't really give this a 5 star review stuff like this us probably why temu is being investigated by the government.
Tip for consumers:
They wouldn't give me a refund or a reshipment
Products used:
Didn't get anything
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I never received this item because Temu shipped it in a cheap plastic bag and it must have gotten torn open and items lost during shipping. I went to Temu for help and they said that they could do nothing for me that I would have to contact the shipping company. When I went to the shipping company they said they could do nothing for me that I had to contact Temu for help. Don't buy items from Temu they don't care!
Tip for consumers:
If you don't care that the item might come damaged or some items missing then this is a great company to order from.
Products used:
None it never arrived and they wouldn't help me get a new order shipped fast enough.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-20 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Gain trust and grow your business with customer reviews.
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello Bestriz, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under the Temu Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any further assistance, please contact us again through Temu.com or Temu app live chat so we can help resolve your issue. Best wishes, Temu team