• Petallush

Petallush

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Overview

Petallush has a rating of 3.2 stars from 355 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Petallush most frequently mention good quality, larger size, and timely manner. Petallush ranks 77th among Women's Clothing sites.

  • Service
    159
  • Value
    63
  • Shipping
    63
  • Returns
    67
  • Quality
    309

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Positive reviews (last 12 months): 56.4%
Positive
88
Neutral
10
Negative
58

Instant Feedback

5,723 reviews

18
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How would you rate Petallush?
Top Positive Review

“My sweet mother in law sent me the wrong sized dress”

Lauren B.
4/26/24

My sweet mother in law sent me the wrong sized dress. We're in the middle of moving and things are hectic and you guys have been so helpful and kind! It was a huge relief not having to work out sending the return because we don't have a printer and that was another thing on my plate. I was a VERY generous offer and didn't have to pay much. Thank you so much. You guys are amazing and I'm so excited for my dress!<3

Top Critical Review

“One star is too many.”

Lynn M.
3/30/24

Tried to return items that were too small but got the runaround each time. First was an offer to reinburse $17, then $24, then $36 and now $42 which is half of what I paid. Then they tell me they don't send return shipping labels; that I must accept one of their offers. After reading a similar review where they didn't even receive the final payout, I'm in disbelief that Petullush get away with this criminal activity. Buyer beware!

Reviews (355)

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Reviews that mention popular keywords

customer service (117) return policy (50)
Thumbnail of user susany605
1 review
0 helpful votes
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November 16th, 2021
Verified purchase

Easy and fun. It's a gift. I'm sure she will like it.

Quality
Thumbnail of user rachelz241
2 reviews
1 helpful vote
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February 27th, 2024
Verified purchase

Super easy I have been looking for a few days for dresses and these caught my eye and I had to try I am praying they fit as this is my first time trying. The website was beautiful although a little clunky with a new window popping up every time I clicked on something so then it was hard to tell if everything I selected was in my cart. But it worked out in the end and I pray the dresses fit me

I received my order and the one dress I was able to get on but it was difficult to remove... and the one other one after trying on I don't like very much its too long and feels a bit frumpy

Reason I chose this business:

I saw an ad on instagram

Quality
Thumbnail of user maryannem73
1 review
0 helpful votes
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December 23rd, 2021
Verified purchase

I was happy when I received my dresses in the mail. They fit right and were made from good material.

Service
Thumbnail of user lynnm1502
1 review
0 helpful votes
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March 30th, 2024

Tried to return items that were too small but got the runaround each time. First was an offer to reinburse $17, then $24, then $36 and now $42 which is half of what I paid. Then they tell me they don't send return shipping labels; that I must accept one of their offers. After reading a similar review where they didn't even receive the final payout, I'm in disbelief that Petullush get away with this criminal activity. Buyer beware!

Tip for consumers:
Buyer beware. This company is a ripoff.

Products used:
Shirts

Service
Value
Shipping
Returns
Quality
Thumbnail of user patriciah1777
1 review
0 helpful votes
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August 14th, 2021
Verified purchase
• Updated review

The dress is perfect and the size I always wear…but…way too tight across my chest. Everything else is great!

Reason I chose this business:

Saw the dress and wanted to buy it.

Quality
Super easy!
July 4th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Saw the dress and wanted to buy it.

Thumbnail of user annk525
1 review
0 helpful votes
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March 24th, 2022
Verified purchase

Thank you! Easy k; lk'; salkldsjf'ldjflajd'flajsd'laj'sdljf'asldjf'lsa

Quality
Thumbnail of user carolynw1263
1 review
0 helpful votes
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April 23rd, 2024
Verified purchase

Would look to enlarge product picture to view close up, also description does not give a full account

Reason I chose this business:

Found something that may work for my style

Service
Quality
Thumbnail of user mandyb298
1 review
1 helpful vote
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February 20th, 2024

I bought 4 dresses for my girls and one came in the wrong size. Not only would they not let me return the dress for the right size they wouldn't refund my money. After a month of dealing with their customer service I finally settled for a half refund, which they never refunded! It's been a bad enough experience that I'll never be back. It's a shame that their return process is so terrible!

Products used:
Dresses

Service
Value
Shipping
Returns
Quality
Thumbnail of user christinap442
1 review
0 helpful votes
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October 12th, 2021
Verified purchase

I had issues inputting my credit card yesterday that's why I didn't finish submitting my order but other than that ok.

Reason I chose this business:

I liked the style of the dresses and prices appear reasonable. My first time ordering from this website so I really hope the size chart is accurate!

Quality
Thumbnail of user colleens402
1 review
0 helpful votes
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April 11th, 2022
Verified purchase

Easy ordering! User friendly. Safe ordering. Good choices.

Quality
Thumbnail of user mckellf
1 review
0 helpful votes
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October 4th, 2021
Verified purchase

Decent shopping experience and got the dress in about a week… just a lil disappointed in the size chart. Followed it and the dress was too tight on my bust. Will try to return for a larger size.

Reason I chose this business:

Saw an ad on insta

Quality
Thumbnail of user maryb4397
2 reviews
0 helpful votes
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May 4th, 2022
Verified purchase

Good service Thank you. The items arrived in a timely manner and looked exactly like the picture.

Reason I chose this business:

I needed a quick find. Lots of choices

Quality
Thumbnail of user connies1388
1 review
0 helpful votes
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May 8th, 2024

Be careful purchasing from Petallush. They state items can be returned within 30 days; however, this is not true. They do not want their merchandise back and tell you to keep it. That would be ok if they refunded what you paid, but they don't. After multiple emails, they only refunded $21. The dress cost $49. I won't purchase from them again.

Tip for consumers:
Do not recommend this company.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user julieg1542
1 review
1 helpful vote
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December 19th, 2023

I'm so disappointed with this company. 13 messages back and forth with this company and still no return authorization. The clothing fits very small and it is of poor quality/color. The company did not ship my complete order and asked for multiple pictures and for me to weigh the box to prove that an item was missing. No packing slip. Poor English in email correspondence. Buyer BEWARE!

Products used:
shirts and dresses

Service
Value
Shipping
Returns
Quality
Thumbnail of user rachels1227
2 reviews
0 helpful votes
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May 15th, 2022
Verified purchase

User friendly. Liked the presentation of the products.

Reason I chose this business:

Found this dress on site

Service
Quality
Thumbnail of user cathyd602
1 review
0 helpful votes
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March 25th, 2024
• Updated review

The site never tells you it isn't an American site. The charge to my card came from Paris, France. Every piece of clothing I ordered comes from China and so the sizes run a size or two smaller than American sizes. I measured and went with the size bigger and even that is tight. I am VERY disappointed in the site. I probably won't be ordering from them again.

Tip for consumers:
I honestly don't think this is an up and up business. I think it is just another one coming from China.

Products used:
A blouse and 2 dresses

Service
Value
Shipping
Returns
Quality
Order never received
March 4th, 2024
Verified purchase
• Previous review

My experience is HORRIBLE as I have not received my order.

Reason I chose this business:

Cute dresses for a reasonable price

Service
Quality
Thumbnail of user phattarawadeec
1 review
0 helpful votes
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January 14th, 2022
Verified purchase

Good experience with the company and fast delivery and the good quality of the product

Reason I chose this business:

Great designs

Quality
Thumbnail of user sarahk1980
1 review
0 helpful votes
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February 28th, 2024
Verified purchase

Dresses look nice but one of them was not the colour like in the picture. Taupe green should have been taupe green but when I received it was rather grey.

Quality
Thumbnail of user elizabethl1804
1 review
0 helpful votes
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July 12th, 2022
Verified purchase

Cute stuff! Easy shopping and account setup. Thanks!

Quality
Thumbnail of user rosek538
1 review
1 helpful vote
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May 9th, 2024

Typically, I do not write negative reviews, but I only received half of my shipment and have been waiting a week for a response after filling out a "Contact Us" message on the website. One of the dresses I received was exactly what I wanted, but the other was the same size, (a small); and my husband was laughing because it was so huge, it looked like I was wearing an oversized bed sheet in it. I would rate the remaining two dresses, (and they look promisingly cute); but I can't because I haven't seen them. I hope other people have better experiences because these dresses DO look genuinely adorable online.

Tip for consumers:
Update as of 4/30/2024: I got a response from customer service. They had sold out of the size of dresses that I had ordered and offered a refund or the option to replace with a similarly priced item.

Service
Value
Shipping
Thumbnail of user leontinef
1 review
0 helpful votes
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August 11th, 2022
Verified purchase

Quick and easy to navigate. Thank you! Best part? Quickest Delivery, ordered August 11th, received August 17th, 2022! Thank you, much appreciated...

Quality
Thumbnail of user sherryb703
1 review
0 helpful votes
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September 3rd, 2022
Verified purchase

Dress is sized much smaller than expected. PLEASE SEND INSTRUCTIONS FOR HOW TO RETURN FOR REFUND.

Quality
Thumbnail of user aprilskywilliams
1 review
0 helpful votes
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April 6th, 2024

Dress was supposed to fit a size M 8/10 and I am only a B cup, size 7 and it was so tight in the chest and back I couldn't move my arms or get it on or off easily. When it was supposed to be a little big. Dress was translucent as well and when I contacted them to return it the girl who answers named Rachel tells you you can't have a full refund and they do not want the dress back. Only offered $22 about half of what I paid and these dresses aren't cheap they're almost $50 a piece, definitely not worth the money. Paid $12 for the dress to be mailed back anyway since I can't wear it.

Products used:
Dress

Service
Value
Shipping
Returns
Quality
Thumbnail of user erical442
1 review
0 helpful votes
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June 19th, 2023
Verified purchase
• Updated review

I like the clarity, but on my phone, I can't see the review details for each product.

After ordering- I have not received anything and it has not shipped in a week and a half. I'm concerned about clothes quality of product if this is starting quality from this business.

To be fair, they responded when asked about my order. But nothing has really changed.

Reason I chose this business:

The modest selection! It’s more difficult to find more modest clothes (online and in store) but I am heavy set currently- so I’m a little concerned of the fit.

Service
Quality
I like the clarity, but on my phone, I can't see the...
May 9th, 2023
Verified site experience
• Previous review

I like the clarity, but on my phone, I can't see the review details.

Reason I chose this business:

The modest selection! It’s more difficult to find more modest clothes (online and in store) but I am heavy set currently- so I’m a little concerned of the fit.

Thumbnail of user ericaf381
1 review
0 helpful votes
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September 9th, 2022
Verified purchase

I love the styles available! So pretty and classy.

Quality

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PetalLush S.
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3.2
355 reviews
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