Simply Dresses has a rating of 2.4 stars from 164 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Simply Dresses most frequently mention return policy, customer service, and store credit problems. Simply Dresses ranks 658th among Women's Clothing sites.
This company responds to reviews on average within 3 days
I ordered a dress with rush shipping and it arrived on time. The dress itself ran small, despite the use of their provided sizing chart when ordering. Quality was nice. I would order from them again, but definitely size up to be more comfortable.
The dress I ordered was supposed to be for curvy gals. It wasn't, but I might have been able to remedy with more time. My big beef with them was that they don't refund your purchase. Store credit only. Will not shop there again.
Not only are the dresses Chinese made garbage, go look at the scammy return policy. You get a gift card for their website use only. Why would we want more of your trash? Scam. Do NOT BUY FROM THEM AT ALL!
Tip for consumers:
DON'T ORDER FROM THEM. THEY ARE SCAMMERS.
Products used:
Ordered a dress that was junk.
Received a dress that was missing an entire section of lace on a full lace back dress. Sent photos to the company, who argued that was supposed to look like this and refused a replacement. Obviously a scam operation, avoid this company at all costs!
Tip for consumers:
Probably a scam operation
Products used:
Dress
Terrible return policy. My daughter ordered several dresses from different stores and went past the 7 day return policy by 9 days on a $300 dress. No exceptions. The other places we purchased from had excellent customer service and worked with me. I will never order from Simply Dresses again and will def spread the word.
Products used:
Dress
The specificaly do not give you enough time to send dress back after it doesnt fit. They not giving refunds. It is designed to scam people.
Tip for consumers:
BE AWARE! SCAMMERS!!!
Products used:
dress
The dress I ordered was supposed to be for curvy gals. It wasn't, but I might have been able to remedy with more time. My big beef with them was that they don't refund your purchase. Store credit only. Will not shop there again.
I ordered a maxi dress for my vacation. Unfortunately, it arrived a few days after I left - not prior to my departure as expected. When I returned about a week later and tried it on, it did not fit. When I tried to return it, they refused. Would not even do an exchange. I have never ordered from them again, will not, and have advised everyone I know not to order as well. They obviously don't care about losing my business or anyone else's.
Our return policy allows the customer 14 days to request the return authorization number, then an additional 5 days to have the dress postmarked back to us. This is agreed to at the time of the order and can be found on our Return Policy page on our site. We apologize for any inconvenience this may have caused!
I ordered a dress for my niece who needed one for a formal. The style was exactly what she wanted, dress came in 2 days as expected and was exactly as pictured except the detail was even prettier in person. We assumed we'd have to have alterations done, but the straps on the dress were adjustable so no alterations needed! My niece was very happy!
The dress is of okay quality, however, I would recommend other places like Lulus for dresses. They are around the same price and have better return policies. Simply Dresses has a very short and strict return policy and I probably would not buy from here again.
I ordered a dress with rush shipping and it arrived on time. The dress itself ran small, despite the use of their provided sizing chart when ordering. Quality was nice. I would order from them again, but definitely size up to be more comfortable.
I ordered a dress from simply dresses and absolutely loved it! Great material simply beautiful. I wanted a little more wiggle room so decided to return it and get a bigger size. The lady told me they didn't have anymore then magically found one. I said great I'll take it. Shipping is amazingly fast. I reordered Wednesday got it on Saturday. However, the new dress when I tried it on fit a little differently I immediately noticed it was shorter looked in the mirror and noticed a flaw under the first layer so I went to smooth it out except I couldn't because someone had altered this dress! It has been hemmed and who ever did it didn't do a very good job. I'll be returning and hoping to get my dress back. Probably won't ever order again!
We're sorry to hear of your disappointment! Our dresses are designer originals and should be in new condition when they arrive. It is never our intent to deliver a damaged or altered item and greatly apologize for any inconvenience this may have caused. Your return was set up for a refund and we appreciate your understanding! Please let us know if you have any further questions or concerns.
Alert! Stay away from this company! You will be cheated out of money.
My daughter bought a dress there for her 16th Birthday which is next month, but the dress doesn't fit and we out of money!
Do not spend your money with them, bad customer service! You will be forced to lose money not being able to send product back. The reason you will need to send product back is because sizes are way off. Bad quality product, with horrible customer service and nonexisting return policy. You will be stock with product which you can't use sizes are way off!
Tip for consumers:
STAY AWAY!!!!!
Products used:
dress
I took a chance on this website knowing I may get a Chinese knock-off... and sure enough I did. The fit didn't match what was shown on the website; the fabric is cheap and very thin as well.
They overprice their dresses to make them look high quality and I can only return the dress for store credit (which I don't even want to use). Please please do your research and avoid the hassle of getting something that wasn't advertised. I recommend websites like Lulus or even your local prom store for gorgeous dresses.
We're an authorized retailer of the designer dresses we sell and we're located in the US. None of the items we sell are replica dresses from China. There are styles on our site that might state "Final Sale" or "Store Credit Only" but they are clearly marked. Please message us with your order number if you need assistance and we'd be happy to look into your order for you!
Ordered 4 gowns from this company and was charged the rate for shipping the 4 gowns
Simplydresses could not fulfill my order and only sent 3 dresses and was only refunded for the dress not the extra shipping amount it cost to order 4 gowns to the price it would of cost to order 3. It was a difference of like $30 to $40 AUD
CONTACTED them and they are just dodging my emails and refuse to refund I will not let this go as the is the second time they have done this so will contact afterpay and send through all the details as I have checked on many occasions just to make sure that there is a price difference between the quantity of items that are ordered for the calculation of shipping
Tip for consumers:
Be careful when buying multiple items with the shipping
Make sure to check the prices of shipping if the can’t fulfill their order
Products used:
Evening formal dress
While I didn't keep the dress from this company. It was beautiful and exactly as advertised just not flattering on me. I returned it within the 5 days and they paid for return shipping and gave me my full refund to my credit card within the 10 days listed in their policy. Everything was as advertised. I talked with customer service and they were pleasant and easy to work with.
Got my dress in the mail a couple days ago the sizing chart is WAYYYY off. Not able to return it do to their policy of one of a kind dresses fine print? Maybe they should take more than 1 days to make these. Not to mention the slit for it is in the center when it should be aided a touch according to the photo. If they are turkey one of a kind dresses they should ask for all measurements.
Kindly email us: support@simplydresses.com
This website needs to include a better size range for plus sized girls. Put in the measurements and it said no sixes found?! Absolutely unacceptable caused a whole upset tears and really killed confidence. Will not recommend or buy from until they are more inclusive of ALL sizes.
We're sorry to hear of your disappointment! We have a plus size section with over 100 styles! Please also keep in mind that each designer will have their own sizing standards so be sure to check the size chart for every dress. In addition, we have many styles available up to a 24!
7 day return - in fine print on the receipt! I wouldn't have even thought to check the receipt this soon because I've never heard of a 7 day return policy - and no extension while we all waited to hear if prom's were canceled. Disgusting policy!
Jennifer, I am sorry you feel the return policy is hidden. We also include it in all the emails that are sent out to you, including the confirmation email. We made a ton of exceptions to our policy due to the virus however; we currently are not accepting any dresses that were delivered prior to March. Please feel free to contact our Customer Service Dept. via: support@simplydresses.com to see if you qualify for an exception.
The dresses I received from this company were lovely. HOWEVER. I was tricked by the small print about duty and tax.
After paying the cost of the dresses- which was not cheap, I then received a duty invoice for £93.53 2 weeks later.
This came as a surprise and, in hindsight, I wouldn't have ordered knowing I would be paying the additional amount.
Wil een jurk terug sturen kosten €95,00
Na invoerrechten €35.00
Belachelijk duur voor een jurk die niet past
I ordered a dress for my niece's prom, but unfortunately i ordered the wrong one. I travel for work, so when i tried to exchange it for the right one, they told me it was too late. Has original tags on it and all never worn or touched and they refuse to exchange it. I was not even asking for my money back, which you would think they would be more than happy to do. I ordered last year from here and was extremely happy with everything. You would think they would take care of returning customers, but they dont. Will never order from this place again.
Due to the seasonal nature of our merchandise, we do ask that customers contact us within 7 days to receive the return authorization number. You can view our full policy located on our "Returns" page and it is also agreed to at the time of the order in the Terms and Conditions. Please message us with your order number as soon as possible and we can look into this further for you. We apologize for any inconvenience this may have caused!
Daughter purchased dress. Did not fit and tried to return. Due to COVID-19, they were closed and could not be reached. Once they returned, for business, they said it was past their return time. VERY disappointed in their response during this unique time.
I would be happy to look into this. Please send us an email: support@simplydresses.com
Although, we never closed, we were only reachable via email.
They have a very short return policy which is terrible when you are trying to decide on dresses. They make no allowances. I would not bother ordering from them nor would i recommend.
A return authorization number for a return must be obtained within 14 days of receiving the dress. The item must be postmarked within 5 days for a free return shipping label, but this does not mean the item can no longer be sent back. Please message us with your order number if you need any assistance. We apologize for the confusion!
I am a new customer unfamiliar with Simply Dresses refund policy of sending back items within 7 days of receipt. I asked Simply Dresses for an exchange, not even a refund and they denied my request. I will not be purchasing from them again.
They have a terrible return policy. Bought a dress that was store credit only for returns. Tried to return it within the ridiculous time frame but they said ineligible. By the time I got a chance to call them as I work long hours they would not help me and did not seem to care. There are much better sites out there.
Shop for 2018 prom dresses at Simply Dresses. Formal dresses, evening gowns, homecoming party dresses, cocktail dresses, casual and career dresses.
Hello, I am sorry that you were unhappy with your purchase and that you were not aware of the return policy. The return policy is noted on the website for all to view before placing an order, this information is also noted in the terms and conditions that were agreed to when the order was placed. The store credit you received does not expire it can be used for anything on simplydresses.com.