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ZOZI has a rating of 3.9 stars from 161 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ZOZI most frequently mention customer service, next day, and return label. ZOZI ranks 1st among Tours sites.
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On two occasions I was let down by the companies, NOT ZOZI. I paid for as 45 minute helicopter flight from a company in Van Nuys. The actual flight lasted approximately 15 mins! I complained and ZOZI refunded me. Thank you. The other time I went to Fontana Raceway for a session in an open wheel race car. All we did was drive, in convoy behind the lead car, a Mustang for about 7 laps. We came in and I expected to be let loose on my own on the track. Didn't happen! I complained and ZOZI refunded me. Thanks again ZOZI! ZOZI has great customer relations!
We listed as a company No reservations were made on the site. We paid for a year in advance. They began charging us $100 a month when our year contract ran out. There was no way to make contact with the company. They didn't return our emails. We finally were forced to close our credit card to deny them access. Don't do it. Run the other way.
On two occasions I was let down by the companies, NOT ZOZI. I paid for as 45 minute helicopter flight from a company in Van Nuys. The actual flight lasted approximately 15 mins! I complained and ZOZI refunded me. Thank you. The other time I went to Fontana Raceway for a session in an open wheel race car. All we did was drive, in convoy behind the lead car, a Mustang for about 7 laps. We came in and I expected to be let loose on my own on the track. Didn't happen! I complained and ZOZI refunded me. Thanks again ZOZI! ZOZI has great customer relations!
We listed as a company No reservations were made on the site. We paid for a year in advance. They began charging us $100 a month when our year contract ran out. There was no way to make contact with the company. They didn't return our emails. We finally were forced to close our credit card to deny them access. Don't do it. Run the other way.
I recommend that if you plan to make a purchase, 1st call the company and verify if they honor ZOZI vouchers with a smile! This is a pretty new site. It's similar to Groupon but its mainly for adventure and travel.
1- Took 2 hours of 1-1 support to set up my business- so far so good. Offered 3 month trial period. Complicated, but I had good help
2- Got 3 bookings for memorial day weekend!
2.5- Discovered my customers were being charged huge booking fee, in addition to my fee
3- Difficult to communicate with customers. No contact list. No app.
4- Difficult to view calendar. No weekly manifest report.
5- One customer wanted to cancel. It took me 2 weeks to get an answer from tech support about how to do this. The answer was a link to their instruction manual. Which I couldn't find by searching myself. Had to wait for their link. Later I discovered the customer wasn't billed in the first place, so there was nothing to refund...
6- One of my customers trashed the place. Burned my building supplies. No response from Zozi. No Accountability
7- Discovered I have been paid for just 1 of my 3 bookings, 3 weeks later
8- Waiting for response...
DO NOT USE ZOZI
Tip for consumers:
Dont....
I had a travel deal that didn't quite work out as expected with a provider (no fault of Zozi) and Zozi gave me a full credit. Two years later, I didn't get a chance to use it due to an injury (I don't need gear, I need experiences!). The credit was going to expire in February, so I called and the customer service person (very pleasant and human) was happy to extend my credit for another two years. I think that's great, and it makes me want to do business with them again.
We ordered vouchers for travel several months ago. Recently, ZOZI offered the same voucher, with an added incentive (a Go-Pro camera) thrown in. All it took was an email asking if we could also be eligible to receive the incentive, even though we had purchased (and redeemed) the vouchers three months earlier. Not a problem and service with a smile. Very pleased with ZOZI's customer service; next step - is the trip amazing?! Time will tell!
For the first time some friends and I have booked a girls mini vacation at a spa in Vermont through Zozi. We got a great deal but I forgot to use an extra 10% off coupon that was offered. I emailed their customer service and I received a very prompt and courteous email back where they informed me that they would apply that coupon to my order. Thanks so much for your help. I will be back!
I use zozi for online booking for my company. I was happy with them for the most part except for one major thing. If I go to zozi.com and pull up activities for Memphis, it shows all these businesses that aren't even clients of Zozi yet it doesn't list mine and I am a client. It even has my competition listed. This infuriates me and has me looking for a different supplier. This is probably a major reason they are having to lay off 30% of their workforce. They should be more loyal to their paying customers.
There was some confusion with an order description. One phone call and Zozi solved the issue in a matter of minutes.
The professionalism, courtesy, and good nature of Jessye, their Loyalty Associate made my experience with Zozi exceptionally positive.
This was my first experience buying from Zozi, and they have a loyal fan.
I just wanted to give kudos to your AMAZING customer service team. They made my order and exchange seamless and easy. Jessye also sent along a care package with swag to accompany the gear I ordered. She made it personal in her emails and note and really represents how customer service should be handled. I will definitely be a loyal Zozi customer going forward and will spread the word!
I own a tour company in North Carolina and I received a call from Zozi asking if I'd be interested in trying out their system. I said maybe, but I'm in love my current software with TicketLeap. I told them to call back in a few weeks. However every single day I received a call from "Jacob," as they desperately tried to get me to use their system. I eventually blocked the number they were calling me with but began calling me from a second number. I blocked that number as well but more unbelievably they tracked down my Mother's phone number and began harassing her! Unbelievable! Still debating on wether to report them for this or not.
This site has not just good products and deals, but provided efficient and helpful customer service via live-chat.
I wanted to complete a new purchase (in exchange for one I sent back) and their customer service was able to immediately respond to my query, I did not waste time to complete the purchase. A follow-up email and request of feedback demonstrated confidence and personalized customer service. I followed-up with one more query and the response given was evident that the company values customers!
TERRIBLE EXPERIENCE - DO NOT USE THIS COMPANY! We use ZOZI for reservation booking for our business. The old system we used was bought out by ZOZI and we were forced into switching to them. In addition to them jacking up the price (from $40/month to $300/month), they also managed to screw up most of our reservations that they transferred over. On top of that it has been over a week using their services and they should have disbursed several thousand dollars to our account so far and we have gotten nothing. After sending several emails since last Friday, I finally called them on Monday afternoon and was told they wouldn't fund us until after the events actually took place and that was stated in my contract. You better bet I read that contract top to bottom and it DOES NOT state that. In fact, it states disbursements should be within 2 days. Now I am waiting for call back from someone, but it doesn't seem like it is going to happen anytime soon - they have my money AND my customer's money, why would they bother calling back?!
Tip for consumers:
DON'T USE THEM
Not sure I have ever seen this awesome level of customer service before... Quick and personal replies - and always from the same rep. Unbelievable pricing (saved almost $100 on the ski helmet I wanted). Really fantastic company to do business with. I'll be back - that's for sure!
Tip for consumers:
Need to spend $75 to get the free shipping but not too hard to do...
Well I guess the BBB ranking of an "F" makes sense. I too got scammed by this unorganized daily deal site!
Bought a local tour package to do some sight seeing while in town on a business trip. When I showed up at the merchant they had NO CLUE about this company or my print out.
Tried to contact the company and no one even got back to me by email or phone... A week later I got an email and it was quit comical, like a 12 year old was handling there customer service department.
Zozi went above and beyond to help me find the right jacket for my wife this past Christmas. When the jacket didn't fit and it came time to make a returnThe representative was that helped me was instrumental in easing the process. Now, I'll be a lifelong Zozi member as they do seem to offer that extra mile for their customers… It seems much less like a fly by night deal site and much more like one who cares about the consumers. JRW
Tip for consumers:
Don't be afraid to reach out to them responses are quick, concise, and accurate.
I've used ZOZI before for deals and gear sales, but they really surprised me when I reached out to ask a question. Not only did the rep answer my question, she researched different reviews of the product and shared them with me to make sure I had as much information as possible.
I was looking at climbing shoes, and she even chatted with me about the sport and how much fun it is to get into. Really went above and beyond normal customer service. I found the shoes for the same price at a local store, but will definitely buy them at ZOZI if I decide to get them. I really like the personal side of their operations!
Possibly my fault- I bought a eco tour adventure for my daughter and I, never realizing that it was only good for the next two weeks. OK, my bad. Trying to get a refund now is such a hassle. Called and emailed with specifics and get back generic replies of "we are looking into your request". Haven't been able to get onto the customer service part of the site to even complain. They did send a "how did we do email and when I replied" poorly. Suddenly my complaint and their response showed up. The site is a hassle.And BTW. I just bought a snorkeling "deal" for $50 per person off zozi and then went to the snorkeling company's site and the regular price on the site is $50 per person. It's a scam and I won't be using the site anymore.
ZOZI's goal is to bring experiences to people. We source and screen the best providers of the most memorable experiences in your local market and all around the world. We give you access to world-famous pioneers of adventure and sport, and we equip you with the best gear available. We make it easy for you to get out there and live your passions!
Our prices are based on what the merchant works out with us. Sometimes they include a reduced price sometimes they do not, but what we are trying to accomplish is making experiences accessible to people and letting them know about amazing opportunities in their area (or where they are traveling). We'd love to hear from you- seriously if you have any questions or concerns. You can email us at help@zozi.com or call at 888.969.4123.
Every interaction I've had with Zozi's customer service has been outstanding -- they're friendly, helpful and really go above and beyond to ensure that you're happy! For example, when one item I ordered was out of stock, they not only refunded that amount to my account but they also issued a credit for a few dollars more than that to make up for that. Who else does that? I've purchased quality, name brand gear from them at lower prices than most other places and am also going on one of their Getaways to Ecuador next month -- can't wait!
Ladies bogs boots in plum
The customer service was outstanding; i did something rather ditsy with my order, and through the course of 8 or 10 e mails, over several days, the zozi rep tracked down my item, as it had been sold out. I'm a major on line shopper, and this goes above and beyond any other company i've dealt with. Yay zozi customer service! A+
Tip for consumers:
call or e mail your questions, they will get back to you and follow up!
Horrible customer service. The sunglasses I ordered came with the wrong color frames and lens. The customer service reps only solution to the problem was to reorder the correct gear online and then pay return shipping (they automatically charge you $7 shipping on returns) which came to a grand total of $21 shipping on a $45 item. Its been 4 days since I reordered the sunglasses and I have yet to receive a shipping confirmation with a tracking number. If you want the correct merchandise in a timely manner stick to Zappos or Amazon. This place is a joke.
What can I say? The folks at Zozi were quite welcoming and accommodating to my wife and I during our time of need. The wife and I recently welcomed a new addition to our family. Needless to say, the birth resulted in an abrupt change in travel plans. Undaunted, we called the staff at Zozi.
Alexandra, the contact person, was responsive to our needs and allowed us to reschedule the trip for a later date. The request was handled in a prompt and professional manner and allayed our fears. Thanks much, Zozi and kind regards. Job well done!
M & R from NYC
First by fixing my coupon (which was applied on top of a steep sale price,) and then by agreeing to a return without a shipping fee because of damaged packaging, I feel like this company bent over backwards to make this customer happy. I ended up not returning the item after all and am very happy. Will be repeat shopper---good deals!
Amazing Customer Service! I ordered some trekking poles as gifts, and one of them arrived without a cap that goes on the tip of the pole. I emailed customer service, and they responded very quickly, stating they did not have spare parts but would look on the internet to find it, buy it, and ship it to me! I have never had customer service that was a 1) a real human, 2) kind, & 3) willing! I am amazed. Thank you so much!
Tip for consumers:
Don't hesitate to contact customer service. There is a real person who answers!
If I could rate something a zero on here I would. Our company puts on adventure races and we had heard good things about Zozi so decided to give them a try. The initial experience was great. Our service rep Kim was on point, helpful, and was going to put a rush on our experience so we could have it run for an entire month. We were told they have 150k people in our area (Chicago) and sold on how great this experience would be.
Then it was a week of radio silence. We heard nothing from them and had to reach out to find out the status of our project. We were told it would be done on time and that it was with their content department. They informed us we would get drafts to see soon and they apologized for not being in touch.
Another week of radio silence and our date was rapidly approaching. The next conversation we were informed our offer would be pushed back two whole weeks. When we asked why we were informed that it was because they had a new business area in the company that was super busy and taking precedence over our offer. Basically we were being told "our business is more important than your business to us so you get pushed off". I couldn't believe what I was hearing. By now it was too late to go with another offer provider and we were stuck with these guys.
Another week and nothing from them. We called again and were this time told our offer would once again possibly run late, if it ran at all, due to several people within their company no longer being in that department. I don't know about anyone else but if we make a promise to a client on a delivery date for a service and we lose some people we don't push it off, we work overtime to make sure it's done. Being told our offer might not run at all was ridiculous. When we finally got the proofs we had changes to be made and only half of what we wanted done was actually completed! When we talked to the rep it took half an hour to get him to listen long enough to actually understand what we wanted the offer to say.
Then the offer finally went live but barely. It didn't go out as many times as we were originally told it would, the wording on the ZOZI site was wrong (and never got fixed despite our requests to correct it and have the offer read correctly), and the whole experience was a disaster. We would rather go out and knock on doors telling people about our race than ever go through these people again. Their initial service is great to get you in the door and then everything after is a complete joke. There is no customer service, no follow through, and no integrity when it comes to doing what they say they will do. I would never recommend this company to anyone. Stay away from ZOZI.com, they don't actually care about their customers and will push you off with excuses when something goes wrong.
Hi John,
Thank you for sharing your feedback. Providing an amazing experience for our partners throughout their entire journey is extremely important to us. Clearly this was not the case for you, and I sincerely apologize.
Our Director will be personally reaching out to you shortly. We would love to resolve this issue for you, and ensure that you receive world class service moving forward.
You are also welcome to send additional feedback to merchants@zozi.com.
-Jason
Gain trust and grow your business with customer reviews.
ZOZI’s mission is to inspire people to experience the world and provide best in class online booking software for activity businesses.
For tour, activity and event businesses, ZOZI Advance® is the fastest growing online reservation, payment, and customer management software used by thousands of businesses across nearly 90 countries. For people who crave new experiences, ZOZI.com helps them discover and book thousands of activities and travel getaways, and find inspiring articles by ZOZI Gurus® and experts – 100% satisfaction guaranteed.
5 million people have used ZOZI to discover and book things to do around the globe, purchasing nearly half a billion dollars in activities.
ZOZI headquarters are in San Francisco, with offices in Vancouver, Canada.
Get Out There™ at www.zozi.com/advance and www.zozi.com.
It all started when ZOZI’s founder and CEO traveled the world and found it surprisingly difficult to find and book local activities and travel adventures. The idea was born to build a brand that stands for quality, ease of discovery, and passion. True to that original vision, ZOZI does the hard work for you: the team sources and screens the best providers of the most memorable experiences to make everyone’s passions accessible, and most importantly, to discover new ones. ZOZI has been named one of the "Top 100 Brilliant Companies" by Entrepreneur Magazine, one of "America’s Most Promising Companies" by Forbes for two years in a row, and one of the "Best Places to Work" by Outside Magazine for four years in a row.
Hi Trey,
Rebekah from ZOZI here. I sent you a private message, but wanted to respond here too. I would love to speak with you to resolve your issue- I don't want anyone leaving from a ZOZI experience feeling like they've been scammed. We are actively working to provide excellent customer service and learn from our mistakes. I would love to work with you in hopes that you'll give ZOZI another try (or at least feel like you have an appropriate resolution of your issue). If you could respond to my message with your phone number or email me at help@zozi.com (reference me), that would be awesome- we seriously want to hear from you!