• Zazzle

2024 SITEJABBER AWARD

Zazzle

Overview

Zazzle has a rating of 4.5 stars from 9,204 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and baby shower. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 90.8%
Positive
1,209
Neutral
41
Negative
82
338
See all photos

What reviewers want you to know

Positive highlights

  • I used Zazzle for my save the date cards and wedding invitations.
  • The other are business cards for myself and they too are good quality.
  • 2024 Customer Choice Winner

Critical highlights

  • Zazzle is by far the worst customer service provider I have ever met.
  • I paid $46 and change to expedite my shipment, as delivery date was critical to me.
  • Zazzle accepted my order, charged my credit card and then told me that my design violated their policies.
How would you rate Zazzle?
Top Positive Review

“Decent deal”

Fernando L.
4/26/24

Process was good. The logo came out smaller than what it shows you when creating your business cards so I was a bit disappointed. It did arrive a few days sooner so that was good. I did however found out Office Depot has a better deal. They offer double the cards for half the price so I'm switching over next time around. For basic cards of only 100 with a price tag of $35.00 that's a bit pricey…

Top Critical Review

“Never received my order”

Christy V.
2/22/24

I ordered pink pickle shoes over 3 months ago and have yet to receive them. They've been ordered once and then reordered supposedly by Zazzle twice. All I've received is lies. I'm told my shoes are still in production. Then I'm given a tracking number, which none of them actually worked. Then I'm told oh sorry for the inconvenience. Zazzle has done absolutely nothing to try to fix the problem. I've asked for my money back, but I'm expecting a fight. This is absolutely unacceptable!

Reviews (9,204)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (924) wedding invitations (295) business cards (231) delivery date (97) credit card (79) quality product (104) delivery time (52)
Thumbnail of user mattiew42
1 review
0 helpful votes
April 5th, 2024
Verified purchase

All the cards were beautiful and there was a large variety to choose from. Which made it hard to decide. The red color with silver flakes caught my eyes. It looked as though diamonds were falling on beautiful red drapes. With my initial M in black, and my first name spell out in a white script against the initial. It was a short turnaround from my ordering and receiving my package. I will reorder, if needed. Extremely Happy & pleased with the end result. Love them. Thank you!,

Reason I chose this business:

I had ordered birthday cards for my daughter, several years ago.
I remembered how beautiful they were. I went on treasure hunt to find one that I had left. From there, I immediately went to website and it took my only ten minutes to find the cards that appealed to me.The rest is history.

Thumbnail of user christinet1522
1 review
0 helpful votes
May 7th, 2024
Verified purchase

Love the website! Such wonderful ideas. I was looking for a sign with poppies to use at my Mother's Celebration of Life. Quick service. Will definitely use Zazzle again.

Reason I chose this business:

Goggle search for signs with orange poppies

Thumbnail of user amyc2824
1 review
0 helpful votes
April 27th, 2024
Verified purchase

I love my poster board! Not only was the end product great, but it arrived 6 days earlier than estimated. I will definitely order from Zazzle again!

Thumbnail of user christih87
1 review
0 helpful votes
February 13th, 2024
Verified purchase

The cards are really beautiful, a high quality thick paper and clear vibrant colors. I use Zazzle for many business needs and they never disappoint.

Reason I chose this business:

Selection of designs

Thumbnail of user tambih1
2 reviews
0 helpful votes
April 5th, 2024
Verified purchase

The welcome sign is exactly as I ordered and it came out beautiful! Fast turn around too! I would highly recommend Sitejabber!

Reason I chose this business:

Zazzle always comes through!

Thumbnail of user beckyh516
1 review
0 helpful votes
April 15th, 2024
Verified purchase

Ordered bridal shower invitations for my daughter's shower and they are so pretty! Love the tear off recipe card as well as how it folds into its own envelope! Brilliant!

Reason I chose this business:

I have ordered here before. It never disappoints

Thumbnail of user lorin455
1 review
0 helpful votes
April 27th, 2024
Verified purchase

I ordered these personalized baby shower invites and it was easy to customize the way I wanted! They look great. Arrived quick!

Thumbnail of user dierdried
1 review
0 helpful votes
April 26th, 2024
Verified purchase

My experience with your company has been amazing! Our name badges turned out very professional and my staff loves them. We will definitely continue to do business with you in the future! Definitely an A+

Reason I chose this business:

I was searching through Google for a company and the website you have is very user friendly

Thumbnail of user morganm533
1 review
0 helpful votes
April 7th, 2024
Verified purchase

Super easy to create a custom stamp for my small business marketing. Delivery was really quick and the stamp looks great.

Reason I chose this business:

Always easy to create custom designs and I've never been disappointed.

Thumbnail of user christyv70
1 review
0 helpful votes
February 22nd, 2024

I ordered pink pickle shoes over 3 months ago and have yet to receive them. They've been ordered once and then reordered supposedly by Zazzle twice. All I've received is lies. I'm told my shoes are still in production. Then I'm given a tracking number, which none of them actually worked. Then I'm told oh sorry for the inconvenience. Zazzle has done absolutely nothing to try to fix the problem. I've asked for my money back, but I'm expecting a fight. This is absolutely unacceptable!

Products used:
I never received my order after ordering it THREE times!

Service
Value
Shipping
Quality
Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello,

I am so sorry to hear about your shoe package. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.

I look forward to assisting you further!
Thank you,
Clare

Thumbnail of user tammyo232
1 review
0 helpful votes
April 20th, 2024
Verified purchase

Very easy to create. Colors on card are vibrant. Very simple system. Will definitely use again and share my experience.

Reason I chose this business:

A few friends mentioned this company to me

Service
Thumbnail of user cynderellao
1 review
0 helpful votes
April 7th, 2024
Verified purchase

LOVE THIS SHIRT - Day of The Dead Beautiful Mermaid Girl - GREAT Colors!
A little big for me, A size Smaller is too small! I will KEEP It!
And wear it! Happy with my purchase!

Reason I chose this business:

Used ZAZZLE Before! Always Shipped Fast and Packaged Well! Great Site! Good Tracking!

Thumbnail of user ninar257
1 review
0 helpful votes
May 7th, 2024
Verified purchase

Amazing birthday gift for my sister. This mug with the pictures of her that I created was exactly what I wanted. Excellent quality and perfectly clear pictures.

Reason I chose this business:

My daughter recommended you

Thumbnail of user fernandol190
1 review
0 helpful votes
April 26th, 2024
Verified purchase

Process was good. The logo came out smaller than what it shows you when creating your business cards so I was a bit disappointed. It did arrive a few days sooner so that was good. I did however found out Office Depot has a better deal. They offer double the cards for half the price so I'm switching over next time around. For basic cards of only 100 with a price tag of $35.00 that's a bit pricey…

Thumbnail of user bradl420
1 review
0 helpful votes
April 26th, 2024
Verified purchase

Love this site. Used it for my business cards. Cool and unusual. Cant find anywhere else. Not your typical business card. Get lots of compliments on them.

Reason I chose this business:

Ease of use and cool items for business you can only find on your site

Thumbnail of user sharonm3119
1 review
0 helpful votes
May 6th, 2023
Verified purchase

I can not find my order on the Zazzle website. I need to update it and send again. Help!

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Sharon,
I am sorry to hear that. I have just sent you an email to help.
I look forward to assisting you further!
Thank you,
Clare

Thumbnail of user jessieo36
1 review
0 helpful votes
April 8th, 2022
Verified purchase

Such an easy process and great quality! Thanks for being a part of our big day "save the dates"!

Reason I chose this business:

The site was so simple to navigate and the template was great!

Thumbnail of user chrisr1778
1 review
0 helpful votes
May 1st, 2022
Verified purchase

Very great colors and it looks like how it does online. I appreciate the fast shipping as well. Thanks!

Reason I chose this business:

Customizable.

Thumbnail of user kellyw979
1 review
0 helpful votes
May 2nd, 2022
Verified purchase

Ordered for the first time & literally it got here the next week. They turned out wonderful. Highly recommend!

Reason I chose this business:

Honestly just googled & Zazzle popped so I tried it.

Thumbnail of user paytonh34
1 review
0 helpful votes
October 24th, 2023
Verified purchase

My bridesmaid proposal cards turned out amazing! I would definitely recommend this service to anyone and do this again!

Thumbnail of user karlaf164
1 review
0 helpful votes
April 5th, 2024
Verified purchase

So fast, super cool. It's the second time I buy a Zazzle cards and I will repeat for sure

Thumbnail of user siobhans32
1 review
0 helpful votes
May 3rd, 2022
Verified purchase

I have used Zazzle on several different occasions and their work is always top notch. I would highly recommend!

Thumbnail of user heatherj517
1 review
0 helpful votes
May 8th, 2022
Verified purchase

Easy to find a layout and edit! The invitations were shipped within 2 days with expedited shipping. They're beautiful.

Thumbnail of user denisep845
1 review
0 helpful votes
May 22nd, 2022
Verified purchase

Invitations are great quality. Very happy with my order. I will continue to order from Zazzle in the future.

Thumbnail of user mrsd241
1 review
0 helpful votes
May 21st, 2022
Verified purchase

My fiancé and I ordered Save the Dates from Zazzle. It was our first time using them, based off some research we did. Turns out, they're amazing! We had been using Shuttterfly, an although they're good, they're so much more expensive. With Zazzle, we got BEAUTIFUL cards for an amazing price. Planning weddings are hard. But, with Zazzle, all of our stationary, invitations, and more will be beautiful and financially great. Thanks Zazzle for making this so easy.

Sitejabber for Business

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 2 days
Zazzle Support is here to assist you!

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