US-Appliance

Zero stars for US Appliance. This business misrepresented their shipping policy and they are awfully rude. Their representative said that they could split and ship the order as the appliances became available. It was a specific question because I was planning to break down the order into smaller orders for expedience. I was told that they would split the shipments as the items became available. I sent emails regularly to check on the order and request shipping what was available at that time and no one said anything about a charge. All of a sudden months later, they say they will charge a shipping fee each time to deploy the order. Moreover, the manager Ron is extremely ignorant, with his facts and manners. He categorically states that no one said they would split and ship and that the customer heard what they wanted to hear. No, perhaps your colleague didn't understand the question or was not transparent about the policy. Ron didn't look into it or talk to anyone, he just said it didn't happen. There are many emails where the salespeople could have shared this policy but they never did until now. On top of misrepresenting their policy, this business provides a very disorganized and unfriendly customer experience. Ron hung up the phone and said he is "done" because any version of the story other than his is just wrong even though he wasn't in the conversation and didn't check. US Appliance is a disaster and if you buy from them you will regret it. Their website is also misleading with self-selected reviews. Check their Yelp and BBB for the real reviews.

After items were damaged in shipping customer service handled replacements quickly and thoroughly. Will buy from them again and recommend to others.

Do not order parts from USA-Appliance parts. I purchased and paid for a part via paypal and received confirmation that it was in their shipping process. The next morning I received a text message that the order had cancelled. I checked back to their website and that same part was in stock at a higher price. I called multiple times and was never able to reach anyone so I left messages and never heard back.

I should have updated this review some time ago. First thing first - if you purchase anything from US-Appliance, you must follow to the letter their product acceptance requirements. Generally this means that you have a very limited window to respond. If you don't, you will likely be responsible for the cost of any repairs that are required. However, I ultimately found a customer service representative that was very helpful and ultimately resolved my issue. I was able to return my oven and get a replacement. It took finding that right person and to plead my case but they made it right in the end. Saved a lot by using US-Appliance.

I have had the washer four months (Sep 2020) and it quit washing and stopped draining water out... I called but only a 30 day guarantee. Now I would have to pay them for labor and parts to fix -- I guess I should have bought a brand new one from a reputable company. I see why they do not stand by their junk!
Menaul store in ABQ

I would rate US Appliance zero stars if I could. From start to finish, our experience was a disaster. I opted to purchase from them despite subpar reviews because they assured me that the items I wanted (black stainless Kitchenaid refrigerator, range, dishwasher, and microwave) were available in February, 2022 despite being out of stock at other big box stores. Once purchased, that ship date changed to March, then April. I began cancelling items as they became available elsewhere, and they "magically appeared" available to ship to us from US Appliance. The first range came in pristine packaging yet was very obviously dropped - there was a puncture in the side of it and both sides had large dents. We were outside of the 24-hour return window once discovered, but US Appliance charged us $240 to return it and ship a new one. The new one was also dented badly on both sides from a forklift or something? But at least no puncture... Then the dishwasher came - also in pristine packaging. Upon installation, a large dent was discovered on the interior side of the door. Again, because we are outside of the 24-hour return window, we are now stuck with it. The refrigerator is also dented on the side, but concealed and cosmetic only so it is not as concerning. I should have cancelled the entire order. The delivery person stated that this is common practice for the company and blames inadequate pallets/packaging; however, all packages appeared undamaged - almost as if they are selling damaged goods in new packaging. DO NOT PURCHASE FROM US APPLIANCE UNLESS YOU WANT DAMAGED ITEMS AND A LARGE HEADACHE.

I was very excited to find what appeared to be a great deal on a set of kitchen appliances. I ordered 1/30/2021 in which 9 received an email stating 1 to 4 weeks for delivery. I called the end of February asking time frames & if I want home would the appliance be left outside? I was informed my appliances would arrive around the end of March, but the fridge was on back order & would be a few weeks later. I called again 4/30 as I still have not heard anything & have not received any products. They now said I should receive them around the end of May & the fridge is still on back order & may be delivered a couple months after. So I have now been without a stove for 3 months. The people I have spoken with qt customer service are friendly. I was informed no appliance place have things available due to covid. I have contacted other places which confirmed they could get items delivered to be within a couple of weeks. Now I don't know if I should cancel my order to purchase elsewhere for more or continue waiting & hope they will not add additional months every month ad it had been so far. I'm very disappointed to the point I'm scared something else will be wrong when/if I get the items.

Your site is not user friendly. You click on something of interest on the web, it loads it into your cart before you even read up on it. Then there's no link to get out and shop for other items of interest. You're too big of a site not to have had feedback before with this issue. Investing in IT staff to help make your website user friendly is critical to the success of any company now a days.

Be prepared to wait for your order due to Covid product delays (not US Appliance's fault), but the order was delivered as expected and US Appliance provided excellent service and updates during the waiting process. Love my new Weber grill!

I live on a narrow 2 lane road with no sidewalks or even space to pull off the road. R&L Trucking dropped the appliences off on the road where they could be hit by traffic. I ask the driver to go up the driveway to drop them off but he refused, saying he didn't make the rules. I have a circular driveway, and I have had large trucks drive it with no problems. There is no need to even turn around or back out. Now I have over 600 pounds of appliences I have to get off the street and up to my house. How am I going to do that?

While the customer service representatives do really try, it isn't worth it. The first time my appliances arrived completely damaged and broken and I was accosted by the driver for trying to refuse them. The second time I paid the extra money to have them brought inside the house and was yelled at by the delivery guys for asking them to bring them in and told "this isn't what you paid for." They then just left my refrigerator on the porch and refused to bring it in. Eventually they did send people back to move it in but I had to miss 3 days of work dealing with it all.

It took me 4 weeks to get what should have taken 2. They said the sent 3 emails but I never received them. There was a problem with my credit card. Apparently it was flagged because of out of state use? So 3 weeks went by and no fridge so I called and got a very rude man who did not want to be bothered by me so I asked to speak to someone else and that gentlemen was very helpful and rectified the problem. The delivery went smooth.

I understand deliveries can be delayed, especially depending on time of year, and covid stalls. I ordered a dishwasher and junction box the end of October. The email confirmation said 1-4 weeks with a Covid19 caveat that said it may take an additional 30 days. I had not heard anything by end of November so called, and was told I should have it by December 31. I finally got a shipping notification the beginning of January. The shipping company then sent a delivery date, that date came and went, I called and set up another appointment, again with no show for my appliance. Several more phone calls and on the 4th delivery date I got the appliance but no junction box -- so this does NO good. I called and got disconnected three times before I could talk to someone in customer service. I am told they will look into it and hopefully get back to me NEXT week and then re-ship it. I requested they just ship one overnight as I have waited just shy of three months! Seriously, great prices but i would not do this again and will not recommend it to anyone.

The oven was shipped damaged, and as it wasn't reported within 24 hours they took no responsibility, they also had no interest in helping me get a replacement part number. Awful company. The sales assistant was rude and dismissive.

I ordered a package of appliances and a few days later called back to order the gun metal pedestals for my washer and dryer. They never got delivered and when i called about them the customer service person Beverley actually hung up on me. They claim i never ordered it and when i spoke to manager, even though I have proof of the 549.00 purchase he claims that wasn't for the pedestals and they overcharged me by 1200 and refuse to give me my money back. NEVER ORDER FROM THEM ITS A SCAM

Hopefully the appliance delivery will be just as easy as the ordering process. It was very easy to get in touch with a customer service representative when I had questions about an item, and the short wait time definitely makes me more likely to shop here over Home Depot, Lowe's, or other popular appliance stores. Thank you!

After 15 calls to Samsung, they gave me this company who called me & insisted warranty expired & not coming, if would have looked at serial number would see was a different appliance! I called best buy, not gonna make make another 15 calls to Samsung!

Ordered a Weber Summit grill center model *******, they sent a leftover from 2 years ago model *******. The salesman assured me it was the latest model but poof. They sent me the old one sitting on the shelf granted it was new but it sat for 2 years. US appliances answer if it breaks call weber
Beware they really dont care they want one shot customers and dont care if you return.

Site appeared to offer free shipping through today. Only at checkout did it reveal that the free shipping only applied to purchases over $999.

This is my second order from US Appliance. The ordering process is very easy as is the ability to find the appropriate products at extraordinarily low prices.

I ordered a refrigerator in Oct., being told it would be here by early to mid Nov. I reached out via phone and email numerous times, finally got ahold of someone a couple weeks ago who said it would be here by mid Dec. And would hear more closer to then. In the mean time, I have not heard a word since and I have tried to reach out to costumer service repeatedly via phone and email, with absolutely no recognition at all.
*In addition, there's no simple way (or no way at all?) to leave an actual review on their website.

No place to put in va discount. Had to fill in billing 4 times finally filled out 2nd box with same info in 1st box and went through. Maybe a clue as to what is needed. We have always had problems with communicating with you system. Someone might consider answering the phone in the Wenatchee store. No one is never on the same page. Conflicting information, just went through one this past weekend. Great and pleasant associate( Camille?) please add va benefit.

This is the first time I actually bought an appliances online and at first it was good nice transaction but on the end i had a terrible experience nov. 6 black friday price 2199 then on nov. 25 the price went down to 1999, but guys wont price match it. Horrible.