- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
TopCashBack.co.uk has a rating of 2.9 stars from 169 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TopCashBack.co.uk most frequently mention support ticket problems. TopCashBack.co.uk ranks 11th among Cash Back sites.
This company responds to reviews on average within 5 days
No critical highlights yet
I love this site you get more for your money I change my points for grocery vouchers & get even more.
Two holidays with TUI have followed the exact process, but haven't moved to payable. One is over a year in process. The other over 11 months. Lots of being fobbed off, and little action by Topcashback. This is a couple of hundred pounds in total. TUI have managed to pay via Quidco since, so it appears that they aren't flooded with transactions at their end. TCB are a commission based organisation. Surely the bigger payments mean more money for them? Really disappointing performance.
Two holidays with TUI have followed the exact process, but haven't moved to payable. One is over a year in process. The other over 11 months. Lots of being fobbed off, and little action by Topcashback. This is a couple of hundred pounds in total. TUI have managed to pay via Quidco since, so it appears that they aren't flooded with transactions at their end. TCB are a commission based organisation. Surely the bigger payments mean more money for them? Really disappointing performance.
I love this site you get more for your money I change my points for grocery vouchers & get even more.
Hey Norma,
Thanks so much for your review of earning cashback with us.
Matt
Really pleased with Topcashback, great offers/ bonuses and payout has been really quick. Customer service very helpful.
Thanks so much Leanne for your fantastic review!
Matt
TopCashBack is an indication that a seller offers quality items at competitive prices, as well as being a superb way to save for those little extras.
Thanks so much Jean, it's great to hear you feel using us is a nice easy way to save as you shop online :)
Matt
I started using this app for almost 2 months now, paying my purchases always through it. Interestingly the highest amounts does not even appear in the list. I did not received any cashback after my other purchases so I have no idea what is the point using it apart from them collecting data on me. I don't recommend it.
I like using this service, though found they made it hard years ago to retrieve monies, which meant I didn't use, recently they improved and Rich supplied good customer support
It is disappointing to hear you didn't use us for a but but I am pleased to hear that recently you feel you've had a much better experience with us.
Matt
I do not recommend this company. They don't pay out on high value products. Don't settle for there excuses. They will keep your money. Reporting to hmrc. Scam
Hi Brett,
It's disappointing to hear this feedback. TopCashback was created to help save people as much money as possible - both high and low values. We never profit or make money when cashback is declined whether the amount that is declined is small or high as we only pass negative news onto you if we're told we're not eligible for the commission payment that we'd be giving you in the form of cashback.
There are reasons we are not found eligible for cashback - whether this is because the retailer terms haven't been met or if the commission has been paid elsewhere to another company. Commission going elsewhere is normally the declined reason that causes the most upset as we're not told who has earned the commission instead of us. However, it's usually preventable which is why we do have a newly launched tracking tips page within our help section. I would encourage you to check these help as they've been designed to help avoid our members from getting declined cashback. At the same, we are working with the wider industry to ensure that tracking is as robust as both you and we expect it to be.
If you'd like me to review over your account to see if there is anything else were can do in terms of the cashback on your account, please do reach out to me at contact@topcashback.co.uk
Matt
Have been using this site for ages now. So easy to navigate and some great offers on lots of websites. Always worth checking in before making both small and large purchases. I used a voucher for an extra 7.5% at a restaurant for the first time recently and everything went really smoothly. Great service Topcashback!
Thanks so much Sarah, we really appreciate your feedback and it's great to hear our reward wallet feature has helped you save even more money, while also getting a tasty treat too!
Matt
I've used this service for some years now, out of all of my cashback purchases over 70% of them have been declined.
With a gross profit in 2022 of £27million. It is my honest belief that TopCashback aren't entirely honest and are pocketing peoples cashback for themselves.
When I do small amounts of TopCashback it tracks through in a matter of hours,However when I do larger amounts of TopCashback it takes months,and usually only get Cashback after a lot of Hassle.One lot took nearly a year.I think it is like a Lottery,you do not know if you will get anything.
Hey Raymond,
Cashback being a commission payment that we share with you does mean it takes a few weeks to progress or in some cases longer. The retailers need to be sure you keep the purchase which is usually the longest element of the wait time. We'll always do what we can to show to people before purchasing the average time it takes to get cashback moved to payable so you and everyone else is aware of this timeframe before purchasing.
Best wishes, Matt
Both the wife and I use top cashback.
Always check topcash back first before any Internet shopping.
Perfect for making that little bit extra in savings, soon mounts up. Usually exchange mine for Amazon vouchers.
Would highly recommend signing up.
Thanks Alan for your feedback and it's great to hear you take advantage of our amazon vouchers when paying out!
Matt
Best cashback site with great customer service if something goes wrong. Wouldn't hesitate to recommend:-)
Thanks so much Helen, we really do appreciate your feedback :)
Matt
TopCashBack.co.uk - is a SCAM! Promise £30 cashback to 'refer a friend' BUT they never pay out!
Hey Steve,
I can assure you we will pay out on all eligible tell a friend bonuses.
Your friend will have to earn £10 eligible payable cashback - there are a limited number of exemptions to cashback that isn't counted. This includes TopCashback funded promos. Please check out the terms of the scheme for more info on that.
I hope once your friends do earn this amount of money that you do enjoy the earnings you make through it.
Matt
I work in IT so know all about tracking and cookies and how these sites work. I am now finding that there's a regular pattern that cash back that's only pennies tends to track without fail. However when you start getting into cash back that's £sss then here's where things start to get odd. I have been using top cash back for 2 years and mostly large amounts mysteriously get declined. Suspicions were alerted to the latest one when I booked our entire holiday through TopCashback. The cash back was £219 so a big one. I was surprised to see the cash a k track firstly at all but it did, then shortly after I got the email stating this had tracked and now was confirmed and I just now had to wait for it to become payable. I checked my account and there it was sitting in my account £219 cash back. Surprised to say the least. But here's where it gets dodgy. The following day TopCashback email me to tell me it's been declined by the retailer even though I have the previous email saying the retailer has confirmed the cash back and it has been showing as confirmed in my account for the past 24 hours. What I see here is large payments getting confirmed and TopCashback not passing them on as this clearly shows it was confirmed by the retailer. I think this big payment slipped past top cash back and they noticed too late yet still took it back and now they trying to tell me it's the retailer who declined it.
Hi Ian,
Both small and large cashback amounts are equally as important to us.
As a site, we wouldn't have been able to grow the level of support we have if we only passed on the smaller amounts of cashback. It would also be not innkeeping with our own fair play policy.
It doesn't sound quite that your claim was approved and then declined right after and so if you could either reach out on your claim or via contact@topcashback.co.uk and we will check that out for you.
-Matt
Have used Topcashback for a number of years but in recent years every time I purchase any type of insurance something always goes wrong and no cashback ever materialises and there's always an excuse.
I have had enough of Topcashback and their fairy stories for refusing cashback as this never happens with Quidco.
I gave Topcashback one last try with home insurance and as always... nothing...
Time to close my account
HI Steven,
Ensuring you earn cashback is the reason we exist as a company and have no intentions on declining that to you unless we're declined the commission that we share with you.
I notice you mention you have this with insurance and so there are a couple of situations that could have led to this happening. This includes browsing for your policy / creating quotes before using our site. The reason this can have an impact is because the origin of your quote generation can be deemed as the reason you made a purchase and therefore be paid the commission rather than us. This isn't a situation exclusive to TopCashback and instead would be the same with any cashback service.
Therefore, it's advisable to be clearing cookies and cache before logging in to use our site and also to disable ad blockers and to not use any presaved quotes. This will give you the best chance of cashback success.
-Matt
Recently had to chase monies owed to me from a purchase made through TCB and the customer service team were very unhelpful, told me to contact the company directly!
Products used:
Tyres
Hey Jeff,
It's disappointing to hear of your experience. I would encourage you to reach out to us on contact@topcashback.co.uk so we can review this situation for you.
Matt
Small purchases track well but big purchases seem to be problematic, especially eBay for me. EBay large purchases don't track, you raise a claim and you get nothing. I've just used TC to change my broadband provider and my tracking has happened but at a lower rate. The large purchase issue is really frustrating as you think you're getting some decent cash back when you get nothing.
Hey,
It's disappointing to hear the experiences you've had have been for large purchases. I want to assure you, there is no deliberate settings in place to make this happen it is an unfortunate coincidence.
With a claim, it takes us a number of weeks to get feedback from the retailers appointed tracking network, but I want to assure you as soon as we hear back we will write back to you directly on the claim.
Matt
Several months without receiving cashback payment (Hotels.com)
Also Topcashback tracked an incorrect cashback rate (2%), while the expected cashback is 11%.
Not worth the headache.
Hey Raphael,
Your cashback with hotels.com will only progress once you have completed your stay with them. This may take a while to pass, depending on how far you booked in advance.
In regards to the rate,I would first check you made a purchase that would meet the requirements for the higher rate. If you did, please lodge a claim for this so we can ask the retailer why we haven't been paid the higher rate of cashback.
Matt
You will not be given the cash back. It's click bait they'll get paid for you using thier links but won't actually pass it on.
They'll then say it takes 8 months to investigate.
It's all a massive con!
Do not use
Good service and cash back offers with numerous retailers use the service frequently like the links
Thanks so much Trevor for your feedback and review.
Matt
More often than not, purchases are not logged or when they are often they reject your claim or you find the cashback amount is much lower than advertised. They make a boat load out of you but hardly ever pass on any of the earnings you help them make. I wouldn't bother!
It's disappointing to hear of your experience and I want to assure you, all the money (and more besides) that we earn from retailers goes to our members as cashback. We earn money in different ways like retailers appearing on our site.
To help your experience I would encourage you to follow our general tracking support which includes clearing cookies and cache before using our site, disabling ad blockers, allowing cookies and making sure all other web tabs are closed. This can help us be seen as the site that lead you to purchase which then makes us eligible for the money that we'd be passing onto you as cashback.
-Matt
Booked my £2600 holiday with Sykes Cottages through Topcashback. Promised 3% cashback but now they're refusing to pay out.
Its funny how all the small ticket amounts get paid no problem, but when it comes to the big ticket amounts TCB say "there must have been an issue with your cookies"
Hey Ian,
We want all purchases to track - regardless of the value. It's as important to us as it is you. We don't gain anything when we are in a position to tell you that we haven't been passed the money to give to you - if anything it puts us in a negative place as we're the ones bringing you the bad news.
While the vast portion of cashback does track successfully - both high and low values, we have it as our priority to make this even better. There are some steps you can take to help ensure the cashback tracks successfully such as clearing cookies and cache before clicking through, disabling ad blockers and also ensuring that web tabs are closed before you use our site.
The reason that cashback is unsuccessful is not the value and we will do our very best to ensure that you have the best possible experience using our site.
-Matt
Topcashback is in my opinion the best cashback site and if there is a problem they are quick to sort it if they can.
I had a perceived problem with Confused.com and one of their advisors, called Liberty was straight on to it and put my mind at rest. Excellent, friendly attitude
Products used:
Home insurance
Thanks so much for the lovely review Nicky, I'm pleased you're really enjoying earning cashback with us and that liberty could help you out :)
Matt
I have used TopCashback for a few years now and have earned a few hundred pounds in cashback. Transactions occasionally don't track so I now only use it for items I would have been buying anyway so I am never out of pocket.
Hey Nora,
Thanks for your review, the advice that you give here is certainly very innkeeping with what we equally feel, which is that purchases made through topcashback should be purchases that are going to be made anyway. This always helps ensure people are earning a nice little bonus on purchases they would be making.
-Matt
Gain trust and grow your business with customer reviews.
Earn cashback and save money when you shop at over 4,600 retailers both online and in-store. We pass 100% of our commission to you as cashback.
Hi Philip,
The larger cashback rates through our site doesn't mean we earn extra from this. We pass all the money we earn through cashback rates back to our members - it's a key part of our website.
From your review I'm not sure if the issue you're having is with a purchase that hasn't moved to payable yet, or a claim which you've raised but I would like to check this out for you.
Please do reach out to us at contact@topcashback.co.uk so we can do that for you.
Matt