The Ladders

Really appreciated help from Christine P, my customer service support person, who helped me navigate a cancellation on my subscription. I cancelled because I found a new job 24 months ago (thanks to Ladders) but no longer need the service since I'm quite happy in my new role. Christine walked me through the process which included my account which has/had two different email addresses. Big thanks to Christine and Ladders! Take advantage of their wonderful service and support staff! They are the best in the business!

Ladders refused to fill in a simple WIC status form multiple times.

At first, I was super skeptical but decided to give Ladders a try. I have always worked with a recruiter but they really didn't have much when it came to sales roles. After signing up I downloaded their chrome plugin and WOW. Those companies that make you re-create your resume just to apply are long over. The chrome extension not only filled out everything for me, but I could also use it as many times as needed which helped me save hours. Literally. It is absolutely worth the cost. Found a new role in less than 90 days. Highly recommend.

Barbara del Paza was very helpful this morning on chat and she escalated the issue quickly and it was resolved within a short period of time. Excellent customer service!

I recently requested to purchase contacts for the wrong job/company. Totally my error. I submitted a service request indicating my error and requested the intended contacts. Less than 24 hours later, I received the requested (but not wanted) contacts, quickly followed by a response to my service request. Monica Toribio in support offered a 1 time exception to address my mistake and had the desired contacts sent to me immediately. Great customer service should always be acknowledged and appreciated!

The customer service is excellent! Monica Torribio was very responsive and resolved my issue to great satisfaction.

Christine Praxidio has been a big help today navigating the Ladders job search site.She was professional and took the time to consult with a colleague to ensure she was getting the information I needed. She shared screenshots and clear explanations. Thanks to employees like Christine, it is a positive experience to search on Ladders.

I had initial used Ladders when I started my job search but soon found placement. I had a charge on my credit card but contact customer service and they reversed the charge seeing that I had no activity against the account. I will call upon Ladders in the future based on this positive experience.

Thanks so much again to Ladders and Monica for the speedy response and action.

Apply4me is a game changer. My only suggestion would be to have an AI/ML tool that would select your best resume from a selection of resumes based upon the JD as well as adjust cover letters automatically and then allow you to approve or personally nuance, but other than that - PERFECT. Thank you.

You guys are responsive and really pleasant to work with. Thanks!

Monica was super helpful and very pleasant! I appreciated her quick action to resolve!

I wanted to share kudos for Monica Turibo, Customer Experience Advisor on her promptness and professionalism in responding to my request today. Thank you Monica!

Your chat agent did what I wanted, in a timely manner and was polite about it. That is terrific customer service.

Charlyne was amazing. Quick & helpful!

Rhandel Lorenzo is FANTASTIC! Please give her a raise!

Quick assistance resolving my account issue (multiple accounts needing to be merged/updated). Rhandel Lorenzo knew exactly what I needed to have done and fixed it within moments. Great service!

I was disappointed about being auto-renewed after I had cancelled my service, but Monica Toribio quickly took care of it for me. The website was easy enough to use while job searching.

I submitted a request and Monica helped me with the friendliest and quickest service I've received from anyone in quite a while. I had multiple questions and each was answered speedily and with such kindness. Thank you.!