• PinkyParadise

PinkyParadise

Overview

PinkyParadise has a rating of 4.49 stars from 219 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PinkyParadise most frequently mention customer service, contact lenses, and brown eyes. PinkyParadise ranks 9th among Contact Lenses sites.

  • Service
    33
  • Value
    31
  • Shipping
    33
  • Returns
    20
  • Quality
    31

This company responds to reviews, but usually not within the first month

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
102
See all photos

What reviewers want you to know

Positive highlights

  • First time I ever found Pinky Paradise I was intrigued, they have a variety of lenses among other products.
  • Fast shipping, great contact lenses, just as it describes, you get alot of use with the product for your money.

Critical highlights

  • I've attempted to contact customer service about this misleading promotion, but no one has contacted me back yet.
How would you rate PinkyParadise?
Top Positive Review

“Great variety, comfortable, decent prices”

Raven N.
1/8/23

I find their lenses to be more comfortable than a competitor's I was using. I have sensitive eyes, so I was glad that thier lenses are more flexible and not super think, but still cover my dark brown eyes. I love the specials they have too, like mystery lenses, though the only downside is that when you get a mystery pai, they are not labeled, so you may not know the name if you love it and want another pair. I'm wearing Cyberdoll Blue now and getting compliments.

Top Critical Review

“Not delivered”

Rebecca T.
8/4/23

I ordered from them recently. I ordered 8 pairs. Which is a decent chunk of money. They said delivered and they weren't. When I emailed them they decided it wasn't their issue and aren't going to resend them. I'm now out a ton of money and they aren't going to do anything about it. Their customer service is horrible. It would be the decent thing to refund or resend but they won't. Good luck if there's any issue because their customer service sucks.

Reviews (219)

Rating

Timeframe

Other

Reviews that mention popular keywords

pinky paradise (57) contact lenses (30) circle lenses (16) customer service (38)
Thumbnail of user ravenn6
2 reviews
6 helpful votes
January 8th, 2023

I find their lenses to be more comfortable than a competitor's I was using. I have sensitive eyes, so I was glad that thier lenses are more flexible and not super think, but still cover my dark brown eyes. I love the specials they have too, like mystery lenses, though the only downside is that when you get a mystery pai, they are not labeled, so you may not know the name if you love it and want another pair. I'm wearing Cyberdoll Blue now and getting compliments.

Products used:
Cyberdoll Blue and Lunar Earth Brown

Service
Value
Shipping
Quality
Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thanks for the positive feedback!

Thumbnail of user biancac146
1 review
0 helpful votes
July 19th, 2022
Verified purchase

PinkyParadise is the best store to get contacts from! I personally only need colored lenses for cosplays. I ordered "Super Violet". The lenses popped up on my dark brown eyes very nicely! They covered them super well. Customer Service was amazing! My post office delivered the package to the wrong address and offered to send me another one. I will definitely be buying from PinkyParadise again! #*******

Tip for consumers:
Coupon codes. They have lots of discounts all the time!

Products used:
Eye contacts, Contact case, Travel case, Face mask, etc

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thanks for your review ♡We sincerely appreciate it!

Thumbnail of user princessc34
1 review
0 helpful votes
February 1st, 2023

I've inquired with this dropshipping company and they had me put XOXO123 on my fb bio to confirm that it was really me. I did just that and did not get any response. I emailed twice more to follow up yesterday, but still no response. Very unprofessional! If my fb was actually hack in reality, I think that that way verification that they had me do is pointless. The lesson of this is good thing I didn't settle for less. A responsive company should always be on your top list because a business isn't fully successful without excellent communication.

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Hi,We're sorry for the inconvenience you've faced and appreciate your feedback. We're actively working to improve our communication and response times. Your input helps us get better.

If you have any immediate concerns or need assistance, please contact our customer support team at enquiry@pinkyparadise.com.

Thank you for your understanding.

Thumbnail of user kayz32
1 review
0 helpful votes
July 19th, 2022
Verified purchase

I had a small dilemma with my order, and Pinky Paradise helped me every step of the way. Definitely one of the more reliable contact lens sites! Plus, they have so many cute accessories and gadgets. ID #*******

Tip for consumers:
Browse the accessories and beauty section! Great way to fill up your cart for free shipping.

Products used:
Contact lenses, facial masks, gadgets

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thanks for your review ♡We sincerely appreciate it!

Thumbnail of user rebeccat1364
1 review
2 helpful votes
August 4th, 2023
Verified purchase

I ordered from them recently. I ordered 8 pairs. Which is a decent chunk of money. They said delivered and they weren't. When I emailed them they decided it wasn't their issue and aren't going to resend them. I'm now out a ton of money and they aren't going to do anything about it. Their customer service is horrible. It would be the decent thing to refund or resend but they won't. Good luck if there's any issue because their customer service sucks.

Service
Shipping
Returns
Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Hi, Thanks for your feedback. Our sincerest apologies for any inconveniences caused and we truly understand your frustration.

Unfortunately, once the package has been shipped out the delivery, fully depends on the efficiency of the local courier company.

As the delivery status shows that the package has been delivered, you are required to file a complaint if the package is lost.

Please proceed to contact your local USPS office with your tracking number and file a lost complaint.

Once you have received the report number for the lost case, we will proceed with reshipment of your order.

Looking forward to hearing from you soon via email.

Thanks.

Thumbnail of user frankam2
1 review
0 helpful votes
July 19th, 2022

Love this brand,
Their lenses are very comfortable and I can wear the lenses for hours without any issues.
Customer service is very helpful and will help you with any questions you have.
In the pictures you can see me wearing a yellow (lunar earth yellow) and a red (super bright red) pair.

I love the lunar earth coloured lenses as they can give your cosplay an anime like vibe and I love it!
Although in my experience they do move around a bit so I have to re adjust them from time to time but other than that I love them!

Definitely recommend them!

Tip for consumers:
Don’t hesitate to ask any questions, their customer service is great :)

Products used:
Cosplay coloured contact lenses

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thanks for your review ♡We sincerely appreciate it!

Thumbnail of user norao6
1 review
0 helpful votes
September 22nd, 2017

Listen I really don't feel safe giving you my personal Info just to buy contacts. This is the only site that I know of that makes give out medical information just for cosmetic contact lenses.

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Hi,

Please accept our sincerest apology.

We are complying with the ’Fairness to Contact Lens Consumers Act (FCLA)’ that our customer eye prescription must be verified by their licensed prescriber /optometrist, before we could sell them the prescribed/non-prescribed lenses.

The Act provides that contact lenses may be sold to consumers only in accordance with a valid prescription that is either presented to us (seller) or verified with the optometrist by the seller. To verify a prescription, the Act require us (seller) to send the prescription information we received from our customer to the optometrist for verification.

Therefore, without prescription slip we are unable to sell any lenses to our customers in USA.

Thanks.

Thumbnail of user emiliad25
1 review
0 helpful votes
July 19th, 2022
Verified purchase

Pinky paradise is a great site for buying contacts! I purchased some lenses for cosplay. They arrived faster than expected, and I love them. Order#*******

Products used:
Contact lenses

Service
Value
Shipping
Quality
Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thanks for your review ♡We sincerely appreciate it!

Thumbnail of user samanthaj302
1 review
0 helpful votes
April 13th, 2021

I absolutely love these. The shipping is wierd and I always pay for the Express. Once it hits the us it quits tracking but that's okay because it gets to me a few days later. I need prescription and wow are these perfect. The color pops and I have dark brown eyes. I'm a cosplayer and now I cant ever imagine cosplaying without them. Thank you for the amazing product and the easy to use website that shows customers wearing them. :) @sexyvegetacosplay

Tip for consumers:
Look at the pinterest posts. It shows actual people wearing them.

Products used:
Colored contacts. Mostly the dolly.

Service
Value
Shipping
Quality
Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

We sincerely appreciate your review. Thanks.

Thumbnail of user maffidoesmakeupt
1 review
0 helpful votes
July 19th, 2022
Verified purchase

The most comfortable and unique lenses I have ever worn. I love them, I will definitely come back with orders

Service
Value
Shipping
Quality
Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thanks for your review ♡We sincerely appreciate it!

Thumbnail of user emmab228
1 review
1 helpful vote
January 26th, 2020

I would definitely recommend buying from PinkyParadise. Their contact lenses are so comfortable and give great effects to the eyes. I'm wearing Vassen Dolly Plus Red and they make my eyes look huge and the colour of them is very vivid and eye catching. They have contacts for daily looks too so if your not comfortable with crazy coloured contacts then you can get natural ones too.

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thanks for your continued support! ♥︎ ♥︎ ♥︎

We sincerely appreciate it. Have a nice day

Thumbnail of user elif45
1 review
1 helpful vote
July 19th, 2022
Verified purchase

Stunning brand with my order #V-******* I got these gorgeous lens with amazing colours, this company has great contact time and great variety of lens, they are a very trustworthy brand and I would recommend them to anyone looking for new nice lens

Tip for consumers:
Make an account so it’s easier to keep track of your cart

Products used:
Contact lems

Service
Value
Shipping
Returns
Quality
Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thanks for your review ♡We sincerely appreciate it!

Thumbnail of user cassandrak26
1 review
0 helpful votes
January 12th, 2019

I purchased two different lenses as I wasn't sure which was the better color of green, EOS Pop C Dark Green and G&G Big DM23 Green. Both were a little darker than I wanted but they are still beautiful. I find however that I need to put eyedrops in every few hours otherwise my eyes get dry and irritated. I'm a daily contact lenses wearer and I don't need to do this with my normal contacts. I still find them perfect for costumes though. Photo attached is of Monika from Doki Doki Literature Club wearing G&G Big DM23 Green.

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thank you so much for your your constructive feedback. Looking forward for more business with u <3

Thumbnail of user timd916
1 review
0 helpful votes
July 13th, 2022
Verified purchase

Bought 2 pairs of contacts from this store and arrived extremely fast and were in perfect condition. Very high quality, comfortable contacts and the best customer service! Cannot recommend this store enough!
Five stars!

Tip for consumers:
Use coupons!

Products used:
Contacts

Service
Value
Shipping
Returns
Quality
Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Awww we are eagerly waiting to serve you again and thanks for the support! ♡

Thumbnail of user kendraa11
1 review
0 helpful votes
January 12th, 2019

I have been wearing colored lenses for over 20 years and never have I ever found a better selection of the best quality contacts but they have the best prices. So much so that I'm a repeat customer and have steered all of my friends to Pinky Paradise. Great service the one time i needed help with an out of stock item too. Can't say enough good things about my experiences! Most recent order #*******

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thank you so much for your kind words. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Looking forward for more business with u <3

Thumbnail of user louisb173
1 review
0 helpful votes
January 26th, 2020

Pinky Paradise has amazing contacts from everything in between crazy colours to natural looks. The lenses I use are so easy to put in as well and they don't hurt at all, such as my other lenses. I myself am not a pro when it comes to lenses, I usually spend maximum 10 minutes maybe, to get one lens on. But the ones I use from Pinky Paradise are soft and easy which only takes me half the time I usually use on the other brands I have.

Their lenses look so good with all kinds of lighting and are very comfortable to wear. I recommend them to everyone who are interested in coloured contacts!

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Awww we are eagerly waiting to serve you again and thanks for the support!

Thumbnail of user rominak
1 review
0 helpful votes
January 31st, 2020

Order several pairs, I love them.

They arrived quickly, well protected, with their gift box.
There were problems with 1 model, but it was instantly fixed and everything so that the shipment was fast.

I would buy many more times.

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thanks for your review ♡We sincerely appreciate it!

Thumbnail of user sheenab18
1 review
0 helpful votes
January 26th, 2020

I've been using this site for three years and have never been disappointed. It is absolutely amazing and the service is phenomenal. It passes you're expectations. The shipping is reliable and I've never once had a negative experience, as the selection of lenses is impressive and the descriptions make it easier to purchase lenses as well as the price for many is affordable and worth it.

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Aww, we're over the moon! ♥︎ Have a nice day

Thumbnail of user ss868
1 review
1 helpful vote
November 24th, 2021

I ordered my lenses and paid extra for express shipping (4-7 days) and it still took a month. They refuse to refund the additional shipping charges I paid and won't even let me return my contacts without paying MORE SHIPPING. The event I needed the contacts for passed, and now I have lenses I paid extra for. I used to buy with them but this experience makes me feel like I am not valued as a customer. Their products are good, but I I very disappointed with their service.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Hi, Thanks for your feedback and our sincerest apologies for any inconveniences caused. Our customer satisfaction is the utmost priority and we will ensure to open investigation regarding this matter. Please email us at enquiry@pinkyparadise.com and provide your order number for further assistance.

Thumbnail of user jenp105
1 review
0 helpful votes
January 27th, 2020

I've been purchasing lenses from pinky paradise for 3 years now. Very comfortable, affordable, and very pretty colors! Arrived on time, plus they come with cute cases. I recommend pink paradise 100%
Thanks pinky paradise!

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thanks for the positive feedback! ♥︎

Thumbnail of user nanas6
1 review
4 helpful votes
August 29th, 2015

Don't expect your money back. They'll tell you their PayPal acct isn't working. I'm still waiting on it since July 2 for an order I canceled an HR afterwards. It wasn't even processing on the weekend but they'll take a portion of the order as fee. Doesn't even matter cause I haven't seen the rest of the money back yet. Ridiculous business.

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Dear Nana,
Please accept our sincerest apology. Kindly be informed that our PayPal is no available since June 17th 2015. We have changed our payment method that can be referred via the link below: http://www.pinkyparadise.com/Payment-a/255.htm. Perhaps you can send your enquiry to enquiry@pinkyparadise.com and we will definitely assist you regarding this matter. Thanks.

Thumbnail of user pamelap354
1 review
0 helpful votes
January 30th, 2020

I have been buying circle lenses from Pinky Paradise for a few years now and they always look amazing and are very comfortable. Highly recommended!

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thanks for your review ♡We sincerely appreciate it!

Thumbnail of user radicalb1
1 review
0 helpful votes
January 25th, 2020

They are pretty legit. The silicon material is comfy and it is not irritating in my eyes. Customer support was pretty quick in answering my questions via email. The color that I bought really popped and showed against my natural dark eye color. Would buy again.
Order #: *******

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thank you so much for sharing your experience with us. Looking forward for more business with u <3

Thumbnail of user jessicar810
1 review
0 helpful votes
January 27th, 2020

I have terrible eyesight, but love costumes and cosplays! It was difficult to find prescription sclera contacts that didn't cost a fortune. PinkyParadise was the least expensive and had great reviews - Turns out they were totally correct! My scleras came in great condition, and work perfectly. Thanks for helping me win 3 costume contests this Halloween!
Order # *******

Service
Value
Shipping
Returns
Quality
Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thanks you so much for this encouraging review ♥︎

Thumbnail of user parvizl
1 review
0 helpful votes
January 27th, 2020

The customer service and overall support I received from the representativs, especially, Elise was outstanding, personable and very prompt. There was a pair I liked but did not like the blue limbal ring, Elise responded professionally with alternate suggestions. Also their delivery time is very accurate. The quality of the lenses from Pinky Paradise is very good too. I will recommend them to all my family and friends... Kudos to everyone

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thank you so much for sharing your experience with us. Looking forward for more business with u <3

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From the business

PinkyParadise is the largest online circle lens store. We have more than 900++ type of lenses in stock. Visit us at

Company Representative

Thumbnail of user jasona52
Pinky P.
Usually responds not within the first month
PinkyParadise is the largest online circle lens store. We believe circle lens is more than just colored contact lens, it redefines the beauty boundaries of eye makeup. Even more, it tells people who you are. Your eyes speak with PinkyParadise.

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