• Namecheap

Namecheap

Overview

Namecheap has a rating of 4.7 stars from 1,806,453 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Namecheap most frequently mention credit card, domain names, and customer service. Namecheap ranks 1st among Domain Registration sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 89.5%
Positive
350
Neutral
18
Negative
23
23
See all photos

What reviewers want you to know

Positive highlights

  • I just recently purchased my domain name and the procedure to get my website running is just amazing.
  • Your customer service model needs extreme improvement.

Critical highlights

  • It kept giving me an error message after adding new contact details.
  • Problems with entering a valid phone number kept recurring.
How would you rate Namecheap?
Top Positive Review

“It's been Good”

Meek G.
4/23/24

Its been pretty good using namecheap. The only downside is the fact that you can't get in touch w/someone on a support line, they only have a live online chat. Which they respond at a decent time but their knowledge is usually limited (at least w/the help I needed) and they send a whole bunch of links for you to research yourself instead of a walk through of your situation in one setting.

Top Critical Review

“Poor experience overall, would not recommend”

Katie S.
1/16/24

I've used multiple different registrar services before and by far Namecheap has been the worst. Their user interface is clunky and poorly organized, their features aren't as robust as other services, and their customer service is amongst the worst I've ever encountered. I promise for your own sanity you should spend a few extra dollars per month and use a more reputable service. The money I saved was absolutely NOT worth the hassle and experience.

Reviews (1,806,453)

Rating

Timeframe

Other

Reviews that mention popular keywords

domain name (1571) customer service (403) shopping experience (249) checkout process (267) credit card (488) error message (118) phone number (104) billing address (79) payment process (120) promo code (109)
Thumbnail of user davidc9116
1 review
0 helpful votes
February 4th, 2024
Verified purchase

I went to Namecheap by recommendation. All domains were there, information is displayed in a clear and obvious form, domains tools are great and easy to use, purchase price is reasonable and renovation/transfer price is displayed clearly so you know in advance what you're getting (they won't hold your domain for ransom). Overall very satisfied.

Thumbnail of user ebonyg80
1 review
0 helpful votes
March 12th, 2024
Verified purchase

Easy, affordable, informative, those are the 3 words I will use to describe my experience with namecheap. I am so existing to have came across your website. I will definitely continue to use your services and highly recommend you to future customers. Thank you for making this one of the easier decisions I have had to make in the last 2 months.

Thumbnail of user raghava9
1 review
0 helpful votes
April 7th, 2024
Verified purchase

It was a very straightforward process with no unnecessary steps. I would like a better UI though :)

Thumbnail of user muhammadf171
1 review
0 helpful votes
April 28th, 2024
Verified purchase

I am creating grocery store website for my client I just buy domain from my friend suggestion he told me about your side that it's excellent service providers

Thumbnail of user mercyb47
1 review
0 helpful votes
January 18th, 2024
Verified purchase

I use namecheap for all my websites. If i have a problem they respond within 24 hrs or less.

Thumbnail of user ravik307
1 review
0 helpful votes
February 22nd, 2024
Verified purchase

Namecheap is one of the best discount hosting providers. The great prices for shared and VPS hosting and fairly high quality of services make it an excellent choice for those who need to see great value in the hosting they use. Of course, Namecheap won't be able to outperform high-end hosting

Thumbnail of user anonymousj836
anonymous J.
1 review
0 helpful votes
April 30th, 2020
Verified purchase

What happens nxt? I am using an iPhone only right now. Will my new email appear on my phone if you send a msg to test?

Thumbnail of user anonymousq974
anonymous Q.
1 review
0 helpful votes
July 31st, 2020
Verified purchase

I am abit confused on paying "Premium DNS", looking for live chat help, but too many click before I can chat with someone, so gave up

Thumbnail of user anonymousw870
anonymous W.
1 review
0 helpful votes
May 11th, 2020
Verified purchase

I checked some other sites and you are the cheapest. Even if it's just a few cents, for a beginner like me it makes a difference.

Thumbnail of user anonymousj891
anonymous J.
1 review
0 helpful votes
June 13th, 2020
Verified purchase

I really do'nt like your "automatically renew all of my eligible new services before expiration'" you can't just do that. It's unfair and you do'nt give information like: when it will renew, if it will be more expensive next year etc.

Thumbnail of user meekg1
1 review
0 helpful votes
April 23rd, 2024
Verified purchase

Its been pretty good using namecheap. The only downside is the fact that you can't get in touch w/someone on a support line, they only have a live online chat. Which they respond at a decent time but their knowledge is usually limited (at least w/the help I needed) and they send a whole bunch of links for you to research yourself instead of a walk through of your situation in one setting.

Thumbnail of user fahads32
1 review
0 helpful votes
May 5th, 2024
Verified purchase

I Had faced some issues regarding my account and they did a really good job managing the problems and solving those. Would recommend.

Thumbnail of user anonymousn843
anonymous N.
1 review
0 helpful votes
May 13th, 2020
Verified purchase

Nice and easy to use. Comfortable appearance is warm and nonabrasive. The large text reduces strain. I appreciate the abundance of optional information that's available for the inexperienced user to click on.

Thumbnail of user anonymousy857
anonymous Y.
2 reviews
0 helpful votes
May 25th, 2020
Verified purchase

i used Namecheap in few years. this is the good, but i saw your hosting - shared will slow some times. you can fixe it in future...

Thumbnail of user coinoxideo
Coinoxide O.
1 review
0 helpful votes
July 17th, 2020
Verified purchase

We have a very horrible experience and our account was suspended while building our project on namecheap.

Thumbnail of user anonymousg698
anonymous G.
1 review
0 helpful votes
December 20th, 2019
Verified purchase

It was very easy to use the site, I did not have to look all over for what I needed. Sometimes with tech people put to much info and instead of it being easier, it is more complicated. It was quick and easy and when I want to go read more about the product I can at a later time instead of shoving it down my throat all at once. The software seemed friendly which is a reflection of the people that developed the software. Thanks

Thumbnail of user anonymousc719
anonymous C.
2 reviews
0 helpful votes
December 28th, 2019
Verified purchase

my checkout started in GBP £ and ended in USD $ you could a message saying currency will be converted and paid for or whatever so i know why currency changed

Thumbnail of user anonymouse713
anonymous E.
4 reviews
11 helpful votes
January 6th, 2020
Verified purchase

Thanks for your affordable services. I'd really really like to speak with someone from the support team through any calling services. I'll be waiting. Thanks in advance

Thumbnail of user anonymousi741
anonymous I.
1 review
0 helpful votes
February 12th, 2020
Verified purchase

The final ordering process wasn't quite intuitive. I had to fill in the details for my numbers multiple times before I could check out and pay.

Thumbnail of user anonymousb922
anonymous B.
1 review
0 helpful votes
March 3rd, 2020
Verified purchase

some additional info for newbies would be a plus, especially if they choose the beginner option. So far I am delighted with the ease of purchase.

Thumbnail of user katies1214
1 review
1 helpful vote
January 16th, 2024

I've used multiple different registrar services before and by far Namecheap has been the worst. Their user interface is clunky and poorly organized, their features aren't as robust as other services, and their customer service is amongst the worst I've ever encountered. I promise for your own sanity you should spend a few extra dollars per month and use a more reputable service. The money I saved was absolutely NOT worth the hassle and experience.

Service
Value
Thumbnail of user anonymoust949
anonymous T.
1 review
0 helpful votes
September 3rd, 2020
Verified purchase

My shopping experience was easy and free of the "gotchas" that add on to the final price, if I'm not careful of them. I was able to comfortably click through the checkout, while not feeling oversold at all. Thank you for that!

Thumbnail of user anonymousb882
anonymous B.
1 review
0 helpful votes
February 1st, 2020
Verified purchase

Los califique de esa manera porque me pareció un buen servicio, muy ordenados con su información, pero deberían de poner opciones distintas de lenguajes para que sea más fácil la navegación en su sitio web.

Thumbnail of user anonymousl743
anonymous L.
1 review
0 helpful votes
March 1st, 2020
Verified purchase

Very easy and love that the fees don't increase with time. It's very straightforward to know what I'm signing up for, whereas other sites seemed to hide what you might pay in the future.

Thumbnail of user anonymousc838
anonymous C.
1 review
0 helpful votes
April 12th, 2020
Verified purchase

The only thing i don't like about you is downtime i have experienced so far, but in some way i think this will change with CDN, thank you i love how you put customers first.

Keep it up!

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4.7
1,806,453 reviews
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