215 Reviews for JJsHouse
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it is Scam website,I ordereed two teal quinceanera dress last year,but i havn't got the dress up to now.I have to order the dress on another website www.favorquinceaneradress.com.the dress is same as picture.I love it so much.
I posted a negative comment before about receiving 2 wrong shoe sizes. The customer service shocked me. They found my comment, called me and left a voice message and even sent me an email offering me a refund for the 1 pair of shoes that didn't fit. That really impressed me and shows a committment to make things right. I would have preferred a new pair of shoes with the right size but feel that they more than exceeded my expectation.
I ordered a $#*!tail dress with custom measurements. For the price I was quite happy with the dress. But would I have bought the dress if I had tried it on in a store? Absolutely not.
It pretty much fits, but will need to be taken in a bit. I have a very large bust and for some reason the dress still contains boning and extra padding. Which I definitely don't need!
The dress appears to be well made, and arrived very quickly. No extra customs fees were charged for delivery to Australia.
I SEND A SERIOUS WARNING TO ANYONE PLANNING TO PURCHASE FROM JJs HOUSE!!!
I ordered custom made garments from this company and the 'mother of the bride' dress was the MOST APPALLING MADE AND BADLY FITTING GARMENT I have ever seen in my entire life!! My 14 year old could have made a better garment after just one term of textiles. The jacket was also badly made. The entire 'mother of the bride' garment was twisted, crooked and puckered and the beaded neckline was a total mess, uneven and puckered. There was nothing right about this dress and not even the most experienced dressmaker could have ever fixed it to be wearable! It has taken many hours of emails over several weeks to get them to agree to refund and now after negotiating for 2 months and when I have already sent the parcel back, costing me $71 in postage, they are saying they will only refund 60%. The customer service manager repeatedly refuses to give me a phone number where I can speak to someone and I am about to report this company to several international internet fraud watchdogs plus authorities in China if I do not receive a full refund on these shocking garments, as agreed. I WOULD NEVER RECOMMEND JJs HOUSE - THEIR WORKMANSHIP IS HIDEOUS and it seems their customer relations cannot be trusted as they are attempting to go back on their agreement now that I have posted the items back.
I ordered a wedding dress which i got very Quickly , and jjshouse was very heloful throughout the process, i will definitly shop here again.
After ordering dance shoes they came but each shoe was a diferent size,its inpossable to contact jjshouse,they never return a message they will not give you an address to return the items and do not give aftersales service they just take your money and run.
I would not recomend this company stay well clear.
When I placed the order, I knew that I was taking a risk. So when dress arrived, I was not so much disappointed to see that dress is made from cheap fabric. I kind of expected it. And I was not so much disappointed when I tried it and it was too long. I knew it could happen. I also knew that I need to pay some custom duties to DHL. But. I was not prepared to pay SO MUCH custom duties! I paid for dress $230 Canadian and DHL charged me another $85!!! Dress cost me $315 Canadian and it’s not include alteration that I will need to do. This dress for sure does not worth it. I learned my lesson.
"If it seems too good to be true, it probably is"
AWFUL!!!! The CS team is just awful! I paid 32.99$ in shipping fees and got charged with an additional 43.00$ fee! This was not a customs fee or VAT but a brokerage fee. They filled out my shipping form wrong and now refuse to pay back the money I had to pay.
Worst shopping experience ever!
***To follow up. JJ House did refund my charges and they gave me a voucher on top of all that, just for my troubles. They have been VERY nice since this happened and I will shop with them again.
Encomendei meu vestido em junho. Tirei minhas medidas e mandei fazer o modelo sob medida. Confesso que como boa mineira não acreditei muito. Quando recebi a encomenda fiquei surpresa pois era exatamente como o da modelo do site com acabamento perfeito e a cor (uva) linda. Parabéns a JJsHouse pelo bom gosto e competência. Recomendo
I have received my order and I am very pleased because this time the shoes do fit me and they are wonderful. I really appreciate JJsHouse good customer service.
I will certainly used them again. Thank you JJsHouse.
When I saw this website I loved their beautiful dresses but was unsure if I will receive my dress if I order. Well, I decided to go ahead and try it. I first bought this dress which I really liked but the length was too short. So I asked to change it to another dress which was A-Line/Princess Scoop Neck Knee-Length Chiffon Charmeuse which they did without any hesitation. From the day I bought the dress to when I received it, only took within a week to ship international to me. I live in Australia and I was so happy when I received the dress, it was a perfect fit, exactly how I want it and I look like a princess when I wore it. I must add, that you have to give them your exact measurement otherwise you will be disappointed if it if it wont fit you.. I will definitely order again and again and again and I trust this website 150%.. Thank you so much for your cooperation and giving me the most beautiful dress with less than half the price I would pay here in Australia. I highly recommend this website to everyone. they're genuine.
Im now feeling slightly terrified about getting my shoes I've ordered. I really don't want the wrong size or pay extra shipping fees! I WISH I'D SEEN THIS SITE FIRST!
Ordered 2 dresses, both are unable to be zipped from the waist. Bust and waist measurements are accurate but the thorax is shaped like a Barbie Doll, not a human. Hold them up to you and can see your ribs on either side. (114 pounds, 5 feet 4 inches)
Also had a 60 dollar charge for "duties, or broker house fees" via UPS to even receive this box with doll shaped dresses. Not told about this prior to ordering but UPS guy said "Yeah, that happens coming from China".
Now they will not respond to email via site and I have to provide photo documentation before they will consider accepting a return.
Horrible. I feel had.
This site is good. Easy to navigate and the product selection is good. Although I haven't bought any dresses here I have purchased dance shoes and was very satisfied with them.
Don't buy from these people! My girl bought a bridesmaid's dress, they took her measurements, and when the dress was delivered, it didn't fit. They refused to let her send it back for a refund, so now she's stuck with a dress she can't wear and out a couple hundred bucks. Don't buy from these shady people.
No hassle shopping with amazing results! I recently purchased a dress for my wedding and I could not be more thrilled. The dress is gorgeous! The size is perfect and the color is exactly what I wanted! Then top it all off with an amazing price and ridiculously quick shipping.... Can we say WINNER!!! I will be back to purchase more items, this site is the best hands down!! Hail to JJ's House!!!
I just received my dress and love it! It was so easy to order online. I need to adjust the straps a little bit, but it is the first dress I picked and tried and it is beautiful. I should have used their custom tailoring service but do not have enough time before my wedding. The added bra is okay, a little easy to see through the fabric. I'm considering taking them out because I do not want to take on chance on them showing up in our wedding pictures. Other than that, I am very pleased to have not had to go all over the place trying on dresses! This is the perfect place to find a beautiful, quality dress for such an affordable place. I will recommend JJs House to everyone I know needing any of the services and products they offer.
I am a genuine UK customer. I received my mother-of-the-bride dress today.
I just had to come on here and leave a review!
It is without doubt, the most gorgeous dress I have ever bought! I can't wait to wear it.
The measurements are perfect and the colour is gorgeous!
I did have to pay £24.44 in customs duty but that was DHL unfortunately
I was very impressed with this website, professional and extremely fast to make and post. The dress was a perfect color and fit and surpassed my expectations. I will definately buy here again if the occasion arises and I have already recommended jjshouse to my friends. Thank you for a gorgeous mother of the bride gown.
I ordered a dress from this website and had such professional and quick response that I ordered two further items. All were delivered within a short time and I was kept updated of the progress throughout.
A very good website as you are able to view the progress of your order through your account.
Will definitely recommend it to my friends and family.
I have purchased 4 items from this site and the items have been great. The shipping fast and the online help fantastic.. Thanks JJs House I will be back today for another shop :)
I have never come across such fantastic service with an online store. Any question I raised was answered within a day and really efficiently with detailed responses. I am really impressed with the company and will definitely recommended to all who care to listen! I'll be back for more!!
We've been very impressed with these favour tins, they are exactly as per the picture and description advises and we're really looking forward to using them on our wedding day. We can even fit in 3 Ferreo Roches which was a nice surprise. The price is brilliant for such a unique favour tin and they arrived in perfect condition, we're very happy customers thanks.
E' la prima volta che mi avvicino a questo sito .... spero di trovarmi bene e di fare una bella esperienza ...
This is my first formal dress I have ordered online. I love the fact that you can order to your measurements. The dress came faster than I expected. It is a very beautiful dress. I already know someone that would like to use your site the next time she needs a dress. Thank you!
Everything was excellent. Communication and service was perfect. Fast shipment with door to door delivery. The fabric and the colour of the dress, including the the needlework was beautiful. I recommend this site and company to everyone :)
I ordered 2 dresses and they are really wonderful!! They fit as if they were made from a tailor just for me!!! I am very satisfied!!!! This wasn't my last order!! ;)
I have already paid for the shipping costs, why is DHL asking me to pay more?
Did you guys forget to use my shipping money to pay DHL? Not a very nice surprise.
Nothing bad to say about this site. I did a "custom" dress. Took my own measurements, and sent it away. Within 6 days my dress was at my house in Canada. It's slightly big, but nothing i can't take in myself, and to be expected as i wasn't there for them to measure off of. Nice material. Great service, and amazing prices.
Prior to ordering my wedding dress and veil from this company, I emailed them several questions which the reps answered courteously and in a timely manner.
Then I proceeded with my purchase and also asked several questions and requested that special circumstances be made for me while my order was being made and shipped. Good experience also.
The items arrived in a timely manner. I loved the veil very much but did not love the dress as much even though it was no different from the web pix. U no how it goes :)
I was impressed mostly by this company after I complained about not really liking the wedding dress and the amount of concern and sincerity they displayed in their responses, even offering to refund a certain percentage of the price back with me still keeping the dress. That just blew my mind.
I recommend this company based on their professionalism and great customer service.
I bought from this website two dresses different times and all of their products as mentioned. It's very interseting to find such a website like them.
J'ai reçu la robe dont je rêvais, rapidement, dans un emballage très soigné, accompagnée de tous les accessoires commandés Je n'ai que des compliments à faire Je recommande ce site Si vous avez un souci ou une question, vous envoyez un email, il réponde si pas le jour mémé, le lendemain Pour avoir souvent achetée en ligne, je ne dirais pas cela de tous le monde
DON'T BUY FROM THIS WEBSITE. This review is for my sister who has been treated terribly throughout this entire process of trying to purchase a wedding gown.
She purchased a wedding gown from JJsHouse, it does not fit properly or look correct on her. We assume it's because the picture of the original dress is on a 6 foot tall model while my sister is barely over 5 feet.
She tried to return it. They absolutely refuse. She tried to compromise and asked if she could exchange or put money towards bridesmaids dresses. They STILL REFUSE. JJshouse is ignorant and even your responses to the complaints on this website suck. You aren't accomplishing ANYTHING by telling these women, you are sure "things will work out" or "don't worry you'll be taken care of." I'm calling B.S.
My family is going to speak to every female on the planet and every website we know about the fraud and unreasonably asinine store the jjshouse is.
That is all. You have lost a total of at least 300 customers thanks to the way you've treated us. Congrats!
This site is totally a scam. They stole photos of wedding dresses and then tried and failed to recreate them. I ordered two because they were so inexpensive and was extremely disappointed when they arrived. They fit just fine, so I was unable to return them, but they were so UGLY. They were made with extremely cheap material, the hemlines didn't match up and were very threadbare. Do not buy from this site unless you want a cheap, poorly constructed dress. You get what you pay for.
I received gown, (mother of bride gown), did not like the way gown fit and sequins was very cheap looking. Quality of material was ok.... however, did not like fit on shoulders and have been trying to return gown for full refund. Unfortunately, customer service sent me ticket by email only stating dress looked nice on me.. and offered me 15% to keep gown. Well, I do not like fit of gown or how gown was made. There is NO customer service number to contact anyone. I have emailed them four times with no response. Would never buy from JJ's house again....still waiting for a response from them still. Very doubtful they will respond to my emails. Followed instructions and contacted them well w/in 7days after receiving gown as well. Contacted my credit card for help , now disputing bill. Also, told to go to this site. Wish I did before purchasing gown. Hopefully, they have better luck contacting them. JJshouse.com IS A SCAM DO NOT PURCHASE FROM THEM!!!!
After many hours of online shopping for the perfect wedding dress I finally found exactly what I was looking for at JJ's House. They were quick to respond with additional information about the dress and even provided me with a coupon for a discount. The Website made it easy to order the dress sized perfectly to fit me. It arrived much more quickly than I expected and was even more beautiful than I had imagined. There were a few wrinkles in it due to the shipping process, but JJ's provided detailed instructions to remedy that issue. I LOVE my dress, can't wait to wear it in February and would highly recommend JJ's to everyone!
well ups cames and told me that jjshouse didnt put a invoice notice and now gotta pay for the shipping of 58.00 dollars and thats b.s pay alot of money for the shipping and my military ball dress that was wrong of jjshouse ripping me off
JJs House made it easy and a pleasure to buy on line, with a high quailty service and product. I would recommend anyone to buy there next special occasion dress on line with them. I love there website what you see on line and order is exactly what you get delivered to your door on time.
Amazing. Bought my dress and it was dispatched to England. Very fast service and the dress is amazing. So pleased with my choice. Will be shopping at JJS House again in the future.
I was so nervous after having had some bad experiences with physical bridal stores, but I would recommend JJs House to anyone and everyone.
My wedding dress was absolutely beautiful, with the most delicate beadwork. It is amazing, and I cannot wait to wear it!
realmente quede sorprendida por el excelente vestido que compre!!!! todo es como lo muestran en la pag, mandar las medidas y listo te llega el vestido como lo queres!!!!! muy muy conforme son unos maestros con los vestidos!!!!!!
I received my dress and I could not believe how beautiful it was! It was very well made. I did realize that I needed a half inch more of room at the top when I tried to zipper the dress because I did not customize the dress I ordered the standard size 4 and to my surprise the dress came with extra material which my seamstress added the little room I needed. She could not believe the quality work of a dress I brought on line. I love the dress and next time I will get the measurements from my seamstress before I order the standard size. I will order another dress in the future.
I love the dress I bought. I used the custom size option and the dress was fitting me absolutely wonderful when arrived. The customer service was fantastic. As I was not sure about the color, they provided me different pictures to better decide.
the dress has a great quality and I just love it so much. Thanks jjshouse!
The dress and jacket ( 008006144 ) are so nice and the colour I chose Royal Blue is sooooo lovely I just tried it on to show my daughters friends they said how lovely I looked and how well made it was Thank You Lynette
This dress was awesome! It was made really well and looked great. The price was cheap, but the workmanship was top-notch! It arrived well before we expected it. It fit perfectly! My daughter even won 2nd alternate in the beauty review!
Tudo foi perfeito!
O vestido chegou no prazo combinado e exatamente igual a imagem.
A qualidade do produto é inquestionável, além da comunicação com a empresa funcionar muito bem. Ameiiiii e irei comprar muitos outros produtos.
Fantastic customer service, ordered dress with customised measurements, it arrived within 10 days was a perfect fit the workmanship was terrific and all details were exact. On asking a question on their website I had a response within hours, would recommend this company highly
Now I need to pay for DHL on top of my shipping fee
I don't know why I'm just shock , and there is not
Telephone number to get back to them .
Just disappointing .
JJshouse came through with everything expected and more. My daughter loved the dress and it was shipped in a very timely manner and arrived exactly on the day they anticipated. The quality of the dress is very good and prices are phenominal! I will recommend this site to my friends and family.
I purchased a dress from here that wound up being a size too big, I measured at an 8, 10in the bust, I got the 8 and was scared it might be too small, it was huge! strapless dress was falling off of me, I had to get it tailored, Now that my tailor has fixed it it looks great but the dress as it was sent was way too big, I will not be ordering from this site again, they have offered me a 15% refund but I have yet to see it. And as some others have said don't use a real credit card on here, use a visa gift card if you dare waste your money on this site
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