I ordered a dress from JJsHouse.co.uk on Wednesday 22 July and paid £17 for shipping! (in 938 reviews)
Detailed Rating Summary
▼ Sort by: recent
I ordered a dress for a wedding, received it very quickly. The dress was exactly how it was shown, however I ordered the wrong size. I emailed them as I was supposed to do explaining that I needed to exchange it for a bigger size. They asked for pictures of it on (I can't get it on!) They offered a %25 discount on my next dress, then suggested I gift the dress to a friend and order another one for a discount. Another offer was a credit for a future purchase from them. This was a week of emailing back and forth and all I was asking for was to exchange for a different size. They finally gave me the information needed so I could return the dress for another after I gave them a poor review, they called me and resolved it in less than 10 minutes. They even asked me to remove my negative review, which I am, but I am not going to praise them, just give an honest review. It was more frustration than it was worth and while I'm happy with the outcome, I will not order from them again.
Tip for consumers: Make sure to order a size or two biggerAsk Elishia about JJsHouse
I have ordered A-Line/Princess Scoop Neck Court Train Tulle Lace Wedding Dress with JJsHouse. There are 2 problems with them:
1) The dress cost is 218EUR. When the DHL come to deliver the package, I need to pay 95EUR in extra. So I declined the package. This was explained later that it is a custom charge. I sent the ticket to JJsHouse and received a response within a day. Sharon Liu response nicely with the apology and mentioned in the reply to my ticket "Therefore, we would like to share the tax expenses with you. Please pay for it first and then you may send us the receipt with the tracking number by email. We will spare no effort to offer you a satisfactory solution." So I thought I could refund the 95EUR with JJsHouse. I just need to pay it first. But it turned out to be that I only got full refund as a coupon to buy their product in the future! Or only 50% back to my credit account.
2) When I received the dress, I got so shocked and very disappointed. The wedding dress is made from cheap quality. The dress look like the material is made from the mosquito net in Asia. I would't imagine anyone would wear such a poor material/mosquito net in their wedding day. The dress is nothing like what is seen in the internet- Make me think that this webpage could be some kind of fraud to show good quality product in the webpage and the real product is made from completely different material.
So all in all. This was a nightmare experience for me. I have only short time to find new dress before the wedding day.
I absolutely NOT RECOMMEND anyone to share similar experience like mine. It's way better to buy dress from the real shop. Not from internet where you could get cheap quality and was actually made from China.
Tip for consumers: Just to update on the refund policy. As I sent the ticket to complain regarding poor quality, JJsHouse offer 20%discount coupon for the next purchase. Or 10% refund back the credit card account.
This is a joke to offer the coupon for the next purchase--when the current shopping experience is a complete nightmare.
So I have my experience with the online shopping. It's already get fishy when the DHL package was sent from SUZHOU & SURROUNDING AREA - CHINA, PEOPLES REPUBLIC
I had ordered a dress and received it promptly. When i tried it on it fit great but the tiers of the dress were not correct. I immediately contacted customer service and they got back to me with in hours. A woman named Veronica helped me out with the whole process.
Needless to say I went to the post office to return the dress and it cost a little more then anticipated. I let Veronica know and she immediatley responded with a refund for the full amount I originally paid and a coupon to use for the price of the shipping of the dress back to China. She was terriffic and I have already ordered another more simpler dress.
I am above and beyond satisfy with the excellent service. The customer service responded quickly and they delivered my dress on time just like how they explained in my email. They were informative with the status and process. My dress was beautiful and it fit perfectly with no alteration required. The quality of the material and style is greater than what I expected and it was very nice and not to mention how affordable it was. I will definitely order again !! Thank you again
I ordered 3 dresses for myself and 2 daughters for my sons wedding. The dresses were custom sized and fit and look great. I only had minor problems that were quickly addressed and fixed by the customer service. It makes me really want to order from them again!
When I received my wedding dress it was about 2" too big in the bustline and 2" too long in the length. I contacted Jen in customer service and she explained that it would be less expensive for me to get my dress altered here send the receipt to jj'shouse and they would credit my account. They kept in constant contact with me throughout my dilemma and resolved the issue professionally and quickly. I am so glad I picked my wedding dress from your company. It is so perfect and everything I hoped it would be.
Initially I encountered a problem in returning two dresses I had bought from this site, after leaving a negative review I was contacted by a staff member from jjhouse who not only solved my problem but made an exception for me to have my refund the moment I shipped back the dresses. I am now extremely happy with my experience with this website, and will love to continue to use it and recommend it to friends and family.
Where to begin? I am getting married in October and have a fairly tight budget. When I saw the dresses and prices on JJ'S House website , I was thrilled. But then I read a lot of negative reviews about bad customer service, poor quality, etc., and got really apprehensive . Even though the dresses are not terribly expensive, I didn't want to just throw my money away. But I found the perfect dress and couldn't get it out of my head. I agonized over it for a few weeks. Then I found a positive review written by a really nice woman on Facebook . I messaged her to make sure she was a real person and legitimate customer , and she was. I asked her a ton if questions about her experience ,from the dress quality to extra shipping charges. She completely put my mind at ease about the whole situation, even sharing pictures of her dress with me. So I decided to roll the dice and hope for the best! And I got it!! I ordered my dress in mid August and received it a week and a half later . The dress is EXACTLY like the one on the website. I did the custom fitting option, and it fits great! The dress material is really nice and looks and feels way more expensive than it really is. I also ordered a petticoat bc it's a ball gown. JJ'S House customer service helped me choose the right petticoat and the dress looks and fits far better than I dared to hope. I ordered a veil and garment bag as well, and all my items came individually packaged in one shipping box. I did not have any additional shipping charges, thankfully. I hate to read the reviews from the unsatisfied customers , but I really wanted to share my experience with potential customers bc I am thrilled with my dress and JJ's House as a whole.
I ordered 2 dresses from JJs and they were beautiful and very well made. I had a problem but the customer service contacted me right away after reading my review and resolved the problem immediately. They were in contact with me throughout the entire process with questions about my initial order. I would order from them again.
Like I lot of people I was dubious about ordering from China. I needn't have worried. My dress has just arrived and it's stunning. Exactly as the picture. The girls on the live chat were so helpful with ordering the dress and extra material for my hat. So pleased. As like most people I'm on a fixed budget and wanted to look the best that I could with the amount of money that I had to spend and now I will.
UPDATE: After posting the review below with 3 stars, I was contacted immediately by Customer Services offering a full refund. This was more than was necessary; I was happy for them to just cover the cost of the alteration, as I do really like the dress. JJsHouse have therefore agreed to pay the alteration fee. They also followed up with a phone call. This seems like a company who really want their customers to be happy. I will order again.
I'll start with the good points. The dress was made within a day and delivered within the week which far exceeded expectations. I paid for a custom fit, and in general the dress fits, although it is too big on the bust (see bad points). I do intend to keep and wear the dress once altered. The quality of the dress is generally good and it is fully lined. Also the customer service team were great at addressing my questions and concerns before purchase.
The negative points... The dress is too big on the bust. It does actually fit at the widest point where I took the measurement but then it flares out towards the armpits and will need taking in. The 'cups' also extend up too high as though catering for a much larger cup size. I hope this will be easy to alter.
Other things to be aware of: people have mentioned the import VAT costs. I wasn't aware of them when ordering but feel this is my own fault and that I should have known this so I am not holding this against the company! What you should know though is that DHL put a £7 admin charge on top of the VAT as their handling fee (DHL pay the customs VAT charge on your behalf, then contact you to reclaim it, for which they charge this fee). So, a £57 dress, plus £17 custom fit fee, plus £17 delivery charge, plus £22 import tax including admin fee, ends up as quite a pricy dress. None of this is a reflection on JJsHouse, but something to be aware of.
In summary, I am glad I bought the dress as I couldn't find a bridesmaid dress for the wedding. The custom fit is not quite right but I think can be altered. The turnaround time was brilliant, the quality good, and the price overall comparable to the high street.
I needed a dress for a few formal events, and after searching several stores I decided to order online which made me really nervous, but the dress just arrived and it is absolutely beautiful! I had to do custom sizing since I don't quite fit in one particular size, and it fits perfectly, and the material feels really nice! I will definitely be ordering from here again.
I just received my wedding dress, veil, shoes and jewelry. I was so worried about ordering from this site after all the reviews. I pondered for two months I emailed anyone I could and got a few responses. I gave up from ordering until someone responded to me and told me she ordered and all was perfect. So I jumped in and ordered two knowing I had 4 months just in case! I couldn't get the dress out of my head and loved it. I am pleased to say my dress is stunning and quality is great. The only thing I can say is there ivory color is more white than creamy color. I am so glad I ordered from here since it was the dress I kept going back to in my mind. I will order again from this site. It took two weeks to get to the USA and no extra shipping was needed.
I was having issue with my dress. After few emails back and forth, they agree to full refund. especially I have to mention Veronica. She took over the case, and sincere apology to me, and send me a return form, and agree to have a full refund to me.
So after all, it is not a bad experience with jjshouse.com. I do feel bad after give them a bad review.
Update: I received a full refund from JJSHOUSE. I really appreciate their customer service.
I recently bought a dress from JJ House and after I ordered it I was a little concerned after reading some of the reviews. Firstly, I'd like to say that JJ House did an excellent job of answering any questions that I had for them. They did it in a promptly matter. When I received my dress it looked exactly like the picture did online. My dress ran a little big but that was my fault I purposely ordered a larger dress to make sure it would fit and if I needed it sized down I could always go to my dry cleaners and they could fix it for me. I really don't care for the material…..I thought it would be a softer material….but all in all I can't complain, the price was right and the dress wasn't a misinterpretation of what was online. I will be wearing this dress on a cruise for our formal night. I would definitely consider ordering from JJ House again. Thanks JJ House.
I ordered a dress from JJsHouse.co.uk on Wednesday 22 July and paid £17 for shipping! I received an email today to say it has been despatched. Imagine my horror when I received a text message from DHL saying I must pay £26 before they will deliver the dress. The dress cost £99 so really it has turned out to be very expensive. I assumed by the web address I was ordered from the UK but seemingly not. I have searched the small print and can not find anywhere that says I will have additional costs! I really hope the dress fits and is worth it after all this.
JJsHouse contacted me today to say they will refund the £26 charge so I'm happier now. Just hope the dress is as nice as it looks but I'm not holding my breathe after reading these reviews. I will of course update this review accordingly.
Dress arrived yesterday and is great quality and it's really nice except it is at least two sizes too small. It definitely is not the size I ordered! I have contacted them to return it and I am waiting on them replying.
I returned the dress to a UK address so I was able to do next day deliver which included Track and Trace.
I emailed the very helpful Veronica today to let her know it arrived on Thursday. As she hadn't been updated of the delivery, she asked me to forward the tracking number. I was able to forward her the receipt of the delivery and who signed for it. As soon as she received this, she issued a refund. Very quick and smooth service.
I would use them again only I would make sure I send my measurements as theirs and ours don't match and I was out the price of delivery and return postage.
Great communication though!
I purchased a bridesmaid style dress for my wedding dress and a pair of shoes. I ordered it to be custom made. It arrived yesterday--very timely--and the quality is so much better than I expected for the price! The custom fit was PERFECT. I am so impressed. I was nervous to order something from China sight unseen but it turned out great. The shoes fit perfect too. Sizing matched exactly. Thank you!
I recently ordered from this company, my dress just arrived on 07/21, however the dress is damaged on upper part, most of the laces have open edges and lose thread all over and some of the sequins are lose and hanging.
I have reached out to then in order to resolve the situation, what the have offered is a 20% discount or a 25 % discount for upcoming orders.
First of all why shall I order from them again when I having problem with my very first order.
I still waiting to hear from them therefore I will keep you updated about any changes.
At the end their customer service was very helpful, they were able to get things straight with prompt answers.
At this point I have to say that I will probably use them again
I've read reviews here and am concerned about my recent transaction with JJs House. My dress arrived, it looked just as I had expected it to, I was made according to my measurements. I tried it on yesterday morning and the zipper got stuck about 4" from the top. My husband and I worked almost an hour to get it to budge then finally roving the dress over my head without causing any damage or ripping. I have tried repeatedly to move the zipper and it will not budge. I have submitted a response to customer service and they requested pictures which I sent with my inquiry. I am a bit anxious after reading the reviews here. I requested to return the dress for a full refund since the zipper is broken. I inquired with a seamstress and it will cost $25 or more to replace zipper. There are also a couple of places that the beds are coming off because the threads are broken. This was to be a mother of the bride dress and I cannot afford the time to re-order and wait.
I have been in communication with some very helpful customer service members with JJs House helping me to return the dress with a broken zipper. The most difficult past is the time and distance between us but they do respond positively. I have been offered full refund on the dress which is still pending with the credit card company. I mailed the dress back 2 days ago after receiving instructions from customer service. If all goes well I should hear that my credit card was credited the amount for the dress in a few days.
Glad to report that JJs House did come through and credit my account for the original dress and shipping as well as the return shipping. I was out no money at all for the dress I received that had a damaged zipper.
JJs House customer service kept in touch with me frequently with instructions on how to return the dress.
I ordered a bridesmaid dress from here. What showed up was a poor imitation of the picture of the dress I ordered. When I contacted customer service they refused to take the dress back instead giving me other options, none of which addressed the main issue which was that the dress was hideous and cheap looking. I finally had to contact paypal to get my money refunded. They were not easy to deal with and the dress that I got looked nothing like the pictures. I was so disappointed and dealing with them has been a nightmare. Would not recommend.
"**edit** they have made it right and let me return the dress. After many poor solutions. But to their credit they were very quick to respond once my review went up. I'm having a hard time editing this review to make it better. It was only after I posted a review that they were willing to listen to my complaints when I contacted their customer service they kept brushing off my concerns. I am happy that they have made it right. But I feel like they need to be more upfront about the quality of merchandise as well as their return policies. Their return policies made it sound like satisfaction was important but when I wasn't satisfied they were not interested In Offering me viable solutions. Namely, taking the dress back.
I ordered 5 bridesmaid’s dresses and 3 of the 5 looked different and I did not like them. When I emailed to get a resolve for this issue, I just got the run around about how the dresses are still a good quality so I should still be happy with them. The rep also told me they ran out of fabric so that's why they looked different, which I'm sorry shouldn't you check to see if you have enough fabric for all 5 before you make them?! They are bridesmaid’s dresses so they should all be the same! The second thing is I was charged extra money by ups for delivery which is bs, considering I paid an extra 100 dollars at checkout for shipping and handling, the rep tried to tell me it was a customs thing, but it clearly isn't considering I was charged an extra 70 dollars to my account which clearly states "customs charge," which I was fine with. The delivery issue is that it says the delivery duty was unpaid, so whoever is in charge of shipping out these packages isn't doing their job. Finally the only offer I was given was a 15% refund on the 3 dresses I don't like, are you kidding me? So now I'm stuck with my bridesmaids not matching.
Since writing this review and going back and fourth with customer service about the issues with my dresses, they offered me two options of keeping the dresses and getting 40% percent refunded or returning them. Seeing how I don't have much time before my wedding I took the first offer and will just be getting creative with my dresses. I do appreciate that they were able they were able to do more than the 15% on the issue with my dresses. I would say if you're going to order just a 1 or 2 dresses then you should be good going through this site, but just be careful if you have to order multiples of the same color as I did.
After reading many mixed reviews about this site I was more than a little dubious about ordering from them but after spending many days trawling around what felt like a thousand shops to no avail I decided to throw caution to the wind and order the dress i'd seen. I placed my order on 25th june and it arrived on the 2nd july, I was so nervous about opening it, expecting something horrendous but what I actually got was exactly what I'd ordered, the colour was perfect, the size was spot on (I'm normally size 8 but after looking at the size guide I realised I would be needing a 10) and it looked just like the picture. Sure, if I wanted to be extra picky I could say the workmanship isn't absolutely perfect (I had to trim off a few stray ends) but there's no way I would have found such a nice dress at such a reasonable price in any decent shops so I'm extremely happy.Thankyou JJs.
Tip for consumers: check the size guide, their measurements are different and your normal size may not fitAsk mandy about JJsHouse
I was a bit wary ordering from jjs house after reading mixed reviews, but I'm so glad I did. My dress arrived yesterday and it is stunning, fits beautifully, and the material is quality.
The only thing I would say is that I was charged extra for vat and duty, but after contacting jjs house they quickly refunded me the money back.
I ordered my wedding dress and four bridesmaids dresses from the site. I was prepared for a potentially bad experience as the cost was wonderful. However, the dresses were beautiful, and my wedding gown was great quality and excellent detailing. I received many compliments on the dress - and I would recommend JJs House to anyone. You don't need to spend thousands on a gown.
I ordered a pair of shoes and fabric swatch, which came quickly with no problems, although the shoes did run a little small despite my careful measurements.
Then I ordered three bridesmaids dresses and the trouble began. After I paid about $500 for these dresses, including shipping, I realized I had forgotten to add in the instructions that I didn't want a train on them. Since the dresses are made to order and it's less fabric, it stands to reason that it should be simple and free to not make it with a train. And the FAQ said that this type of modification was possible. I contacted them with this request a minute after placing the order. They tried to charge me $45 extra for this modification ($15 per dress), and I was able to get it down to $20. Not happy that I had to pay for it, but what could I do?
Then the package came in the mail with US$82.20 added in fees from UPS. They would not deliver the package without me paying this customs fee. I needed the dresses and already paid for them, so I reluctantly paid up.
I contacted JJ's House about this and they said it's in their terms and conditions (which aren't on the page of the order, you have to go out of your way to look them up) which says halfway down the page that there may be import tariffs. This was not very helpful. They offered to pay for half of the fees through a coupon code. But I've ordered everything I need for now, and I don't want to risk incurring further unpredictable tariffs anyway. What I really want is to get back the $102.20 extra that I should not have had to spend.
Despite these problems, I gave them three stars because the products they sent are beautiful and well-made. They're just unaffordable when all the extra fees are added.
Edit: They contacted me and refunded the $82.20 tariff, but not the $20 alteration fee. I'm okay with this outcome. Also, the dresses did arrive on time and looked beautiful. However, one of them was too big and needed to be altered. The woman who got it had done her measurements carefully, so I'm thinking the sizing was off. Better too big than too small, I guess. I'm keeping the three star rating because I got a decent outcome but it was a headache to go through.
When I was first looking at buying my wedding dress from JJ's House, I was feeling a little worried, especially after reading a number of reviews. One reviewer said she chatted with the company before buying her dress, so I decided to do the same. Chatting was great. It reassured me that the company was real and that I would get what I was ordering. So, (still with a little trepidation) I ordered the dress. It got here in less than 2 weeks and it is PERFECT! I ordered my dress in a standard size, as other reviewers said that getting a customized size caused a lot of problems. It did not smell like fish, the fabric is comfortable, the dress light-weight, and the tailoring is fine. If you are looking for a princess gown, this may not be the right place. But, for a simple, inexpensive option, it is perfect.
I just received my dress and it is more spectacular than the picture on the website, The dress is made of superior fabric and was packaged with great care. I received my dress within a week. I contacted the customer service department while waiting for my dress and the customer service department replied promptly. I shop online all the time and have never written a review until now. I highly recommend this site
I had an issue with damage to the 2 dresses i bought, upon several emails with veronica, we eventually were fully refunded. I sincerely appreciate this from a firm, and can say, i would shop again with them, as their customer care was very good.
I ordered my Wedding dress from J J's House about 21 days ago. It has just arrived and I can honestly say I am completely satisfied with the dress. Quality of the fabric is amazing! I am so satisfied that I will buy all my accessories and bridesmaid attire from them. Thank you for excellent service.
When I ordered my product which was a headpiece for my wedding, the shipping company messed up really bad
To make it worse the shipping company wouldn't rectify anything even after I gave them solid proof all they did was point the finger at jjhouse
When I addressed my concerns with jjhouse they were so helpful and understanding and helped me reach a fast solution
They covered my freight charge that wasn't suppose to be there in the first place but they didn't want me to get burned because of the shipping company
They were sincere and honest and honestly it's nice to see customer service where they actually care
My product is due to arrive tomorrow and I'm a happy customer:)
I contacted JJSHouse's customer service about the additional cost incurred by Import Tax and I was happily shocked to get a practically-immediate reply from a lovely lady, Veronica Gao, who provided me with excellent service and even refunded me the £79.00 that I had paid for the Import Tax (-the refund was put through to me within hours of me emailing the payment receipt). I think that all companies should offer this sort of customer service. Her written English was very good and she went far beyond what most UK companies offer in the way of assistance. She truly made me feel like a valued customer. Thank you, Veronica Gao, you are a credit to your company.
After buying bouquets twice because the order was wrong, they weren't willing to except full responsibility or listen offered me 50% back after it was their mistake for the second time.
Also SHAME SHAME selling rip off wedding gowns
(I also tried to post the following comment on the website of JJsHouse but they are not publishing it there!! They only allow happy reviews!!)
I ordered a dress for the after party of my own wedding. Normally I have a very easy figure, I could order a standard S size. Since I wanted it to fit me perfectly, I ordered it taylor made. Unfortunately it was waaay to big for me which made a lot of stress to find another dress somewhere else in a short amount of time before the wedding.
Eventually I wanted to return the dress of course. But JJsHouse did make soo difficult to accept the dress back. We exchanged a lot of e-mails, it costed so much energy and time to convince them and return the dress. It has been a big trouble!!
While I can compliment on their administration and the speed of answering questions, I did not like that it was almost impossible to return the product. Never again!!!
As an answer to the reaction from JJsHouse under my comment:
I appreciate your sale strategy. I received your e-mail but did not respond. So we did not reach any agreement!!
I don't need or expect any solution from you. I am not interested in any new discounts you might give me. Because I would never bother to buy anything from your website anymore. It was enough hassle! I am happy it is done!
Tip for consumers: Pay attention to the custom fees!! For me it was 25-30 EUR. The product costs eventually much more than you calculate. Especially if you want to return it (if you succeed to go through the trouble customer service) you have to pay the shipping costs as well!!Ask Hande about JJsHouse
I ordered two dresses (at different times) from this website and the quality was amazing as well as their customer service. They got back to me right away when I had questions and the sizing was perfect. The only reason why its not 5 stars is because the shipping to Canada is expensive and had to pay at the door. shipping both times was 25$, but I had to pay 50$ at the door first time and I believe 70$ the second time. So it is a little expensive but what can you do!
I was very apprehensive about ordering my dress after reading the reviews but I work in customer service so I know that people can be jerks and overly picky sometimes so I took my chances because I needed beautiful and budget friendly dress! I got my dress today and it fit perfect! I'm about a 10/12 (5'4, 163 lbs) so I ordered a size 12. I'm going to try to lose 10 more lbs before the wedding because i could use the little bit of space. Anyway I was very happy with how gorgeous my dress is and the timely fashion it came in. I got in about 2 weeks. I cannot wait for my special day and I will certainly be ordering from them again and will suggest my sister order her prom dress from them as well
My dress arrived quicker than expected and I am fairly pleased with it. Had it custom made to my measurements but skirt is way too big so now with a seamstress for alterations. The dress started off at £89 then extra for custom made, then shipping cost, then DHL required.£27.00 VAT before they could deliver, beware as no mention of this on the website UNLESS you read the terms and condtions. With the alterations required (£50) this dress has ended up costing £200,
However, once JJ's were aware they went above and beyond my expectations and offered a refund of VAT and alteration charges, excellent customer service, would definitely use them again.
I purchased my wedding dress at JJs house. It arrived within 3 weeks, although there were several mistakes and the fabric used is not as it is advertised on the website. Certain detail on the dress is very beautiful, yet in its entirety there are several flaws which make it unwearable in need of a complete do-over. I would recommend that you rather purchase a dress from a more trustworthy and reputable online website or wedding dress store if that is your prefered method of purchase. In terms of prices, the prices are really great ( in this case is what you pay for is what you get literally) this however is not professional and there are places to buy more affordable- better quality dresses. I love the design and idea of the dress that I received- the beadwork and lace is excellent but there are other parts of the dress that were substituted with lesser quality fabrics and pieces sewn together as if it was a curtain. No craftsman ship. I have sent my JJ's house dress to a professional seamstress who will fix all the mistakes and turn it into the dress that I originally wished for when I saw the picture on the website- and it will still be a designer looking dress for a more affordable price :)
The dress is exactly the same as the picture and the customer service was very good. The shipping and me receiving the dress was not a long process at all and the dress is a perfect fit !! I would definitely order from this website again. Thank You!! ❤️