• JibJab

JibJab

Overview

JibJab has a rating of 3.9 stars from 12,931 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun, and birthday card. JibJab ranks 1st among Greeting Cards sites.

  • Service
    160
  • Value
    176
  • Returns
    58
  • Quality
    149

Proactively asks for customer feedback

Positive reviews (last 12 months): 93.3%
Positive
14
Neutral
0
Negative
1
37
See all photos

What reviewers want you to know

Positive highlights

  • I had a very positive experience with the customer service at Jib Jab about an issue I had with my subscription.
  • Thank you for the prompt and complete job from your customer service team!

Critical highlights

  • I rechecked their email addresses and resent, again they were not recieved
  • To use this service, you pay an $18 year subscription.
How would you rate JibJab?
Top Positive Review

“Jib Jab is Integrity Plus and Offers Superior Customer Service”

BJ K.
2/29/24

EXTREMELY entertaining, customizable videos for all occasions! AND, in addition, SUPERIOR customer service. Jib Jab lives up to their promises, and if there is ever a situation to be resolved, they have real human beings - rather than robots - to assist customers. I am truly impressed with their integrity, and highly recommend them to anyone who wants to put smiles on their loved ones and clients.

Top Critical Review

“Curious why JibJab would want my review”

Karin M.
1/19/23

I have tried to cancel JibJab several times over the years. It is easy to use in designing a birthday card but very difficult to cancer the service.

Reviews (12,931)

Rating

Timeframe

Other

Reviews that mention popular keywords

jib jab (1232) customer service (857) birthday card (303) customer support (125) email address (78) year subscription (128) bank account (27) day card (77) subscription fee (26)
Thumbnail of user bjkiernan
1 review
0 helpful votes
February 29th, 2024

EXTREMELY entertaining, customizable videos for all occasions! AND, in addition, SUPERIOR customer service. Jib Jab lives up to their promises, and if there is ever a situation to be resolved, they have real human beings - rather than robots - to assist customers. I am truly impressed with their integrity, and highly recommend them to anyone who wants to put smiles on their loved ones and clients.

Tip for consumers:
Jib Jab has integrity and superior customer service!

Products used:
Entertaining customizable eCards

Thumbnail of user anna895
1 review
0 helpful votes
March 29th, 2024

I signed up for JibJab to send one of their videos and loved what they offered, but had forgotten I'd agreed to an ongoing subscription. So when I was billed for another period, I asked to cancel and get a refund. JibJab responded immediately, put through the cancellation and made the refund. I am impressed by their promptness and their professionalism. Thank you, JibJab.

Thumbnail of user bernardd45
1 review
0 helpful votes
January 29th, 2019

My request to cancel auto annual renewal subscription was quickly taking in an account and refund for last subscription well promised.
Good experience!

Thumbnail of user lisan1659
1 review
0 helpful votes
March 2nd, 2024

Putting yourself, friends & family in creative, fun videos is a great way to spread joy and laughter. Choosing from many scenarios & occasions brings a smile to your face! Whether it's a holiday, someone's birthday or a special occasion JibJab's musical videos & eCards are fun ways to personalize a shout out!

Thumbnail of user alansipe52
1 review
0 helpful votes
December 21st, 2023

I signed up with JibJab a few years ago. The
Site and cards was a lot of fun. Things change and I stopped using JibJab a couple years ago and forgot that it was on auto renew. Discovered this yesterday and went to contact them this morning. They already had provisions to request a refund online. Within hours I received a email informing me that the refund had been processed and per my request the account was cancelled.
Outstanding customer service. Excellent product.

Products used:
Jib jab

Service
Value
Shipping
Returns
Quality
Thumbnail of user christinem3056
1 review
0 helpful votes
January 2nd, 2024

Exceptional service given without any dispute or emails back & forth. Very pleased with the great service & prompt reply

Products used:
Videos

Service
Value
Quality
Thumbnail of user adame886
1 review
0 helpful votes
March 17th, 2024

Somehow came across this APP and it became a staple for at least 10 years! Never gets old to grab a few headshots of friends and family and create a hilarious video! Priced right

Service
Value
Returns
Quality
Thumbnail of user susies241
1 review
0 helpful votes
November 7th, 2023

What a treat to have fast and efficient service. Thumbs up to the Customer care department! They were totally on their toes!

Service
Thumbnail of user sandiec27
1 review
0 helpful votes
April 2nd, 2024

I am very happy with jib jab dealing with my request to cancel my subscription.
I got what I wanted to do so the app was no longer needed.

Tip for consumers:
I love these jib jab dances etc but I think they should be alot cheaper.
S.Cross

Products used:
Jib jab easter dance !

Service
Value
Quality
Thumbnail of user yoyal
1 review
0 helpful votes
February 8th, 2023

JibJab offers such creative videos that are so fun to make with the latest songs for your friends and family! You choose their faces, choose a song, then incorporate them with JibJab's high technology! You'll impress everyone you make a JibJab video for! Their customer support is professional and quickly responds!
You won't be sorry and JibJab is worth every penny for their personalized, fun filled videos!

Tip for consumers:
It takes a bit of time to create the videos having to choose faces then JibJab personalizes their specific faces to the songs you choose! It’s super fantastic!
AWESOME SERVICE‼️

Products used:
JibJab personalized videos with pictures of your friends/family to create a super funny and fun video that will impress everyone, including yourself!

Thumbnail of user tomk128
1 review
2 helpful votes
June 30th, 2017
Verified purchase

I'm extremely disappointed that Jib Jab videos are no longer downloadable. They cannot be edited into home movies, they cannot be shared with individuals in areas that lack internet connectivity, like hospitals, nursing homes, etc.
If it's a PROFITS issue, perhaps JibJab can simply charge a premium for downloading options. Sorry to be a Complainer, but these issues are a deal- breaker for me and possibly many others.

Thumbnail of user sharonm3365
1 review
0 helpful votes
October 17th, 2023
Verified purchase

Jibjab is a very clever and unique program.
So unusual and unique. Fun to create and fun to send. They are great to work with if you have any issues.

Thumbnail of user idonad
2 reviews
0 helpful votes
September 7th, 2020

Very easy to make a video by using own uploaded pictures, simple and user friendly. Great for having a laugh with family and friends, cuts down costs for cards and can send link to multiple people. Only given an average score as the email facility on share doesn't seem to be working effectively or may take longer to go through depending on the recipient provider. Will test it for the remaining year, enjoy!

Thumbnail of user natashab228
1 review
0 helpful votes
May 12th, 2021

Although I only used it for a short time it was really neat and fun. But I really appreciated them quickly answering my request for cancelation with urgency. If you are someone who likes to send unique cards this is the app for you.

Thumbnail of user kelleyr124
1 review
0 helpful votes
January 2nd, 2023

So often you hear horror stories of people who decided that they no longer wish to continue a service - and it's like an ugly breakup. This makes it incredibly difficult to leave the relationship in a positive way. JibJab was exactly the opposite. The service was outstanding. Same day in fact! They treated me (the customer) with respect and professionalism. It makes it so much easier to say positive things about them and the service they provide. Great Job!

Tip for consumers:
Check it out and surf through to see the new image options to choose from.

Thumbnail of user floyds147
1 review
0 helpful votes
October 18th, 2023

This company's customer service team is first rate. They responded to my inquiry within hours and resolved my concern immediately. I was very impressed as it is difficult to find companies these days that respond so efficiently and without hesitation.

Products used:
Birthday card

Thumbnail of user ralphp284
1 review
0 helpful votes
November 8th, 2019

I've always enjoyed Jib Jab. It's endlessly clever and a lot of laughs.
The customer service has been great, as well.

Thumbnail of user sharonh344
1 review
0 helpful votes
October 22nd, 2018

JibJab is definitely a fun site to make creative cards. When the time had come that I needed to cancel my subscription they were very responsive in assisting me with this process. Thank you JibJab till we meet again!

Thumbnail of user cedrick14
1 review
0 helpful votes
May 20th, 2019

Used this platform to send funny e-cards for over three years now! Always new content right around the birthdays and holidays. Also appreciate their customer service and response time. Impeccable!

Thumbnail of user ernieb36
1 review
1 helpful vote
March 4th, 2019

Met the brothers responsible for this hilarity years ago. They are still putting out entertaining product. Try it free or become a member for more options.

Thumbnail of user karinm168
1 review
0 helpful votes
January 19th, 2023

I have tried to cancel JibJab several times over the years. It is easy to use in designing a birthday card but very difficult to cancer the service.

Thumbnail of user josephb441
1 review
0 helpful votes
February 8th, 2019

I started to enroll & as I went along I was able to determine I just could not navigate and wanted to unsubscribe immediately. They were most gracious & understanding. I can email, text & certain other things; I'm just not all that computer Davy. However, JibJab is a very good service. Highly recommended for those who can navigate. THANK YOU JibJab!

Thumbnail of user stacymr
1 review
0 helpful votes
March 14th, 2022

While I enjoy JibJab cards and videos, I'm not on social media very often. When I requested a refund to my subscription renewal, the response was prompt and courteous (with a little humor involved as well) Great job JibJab! I won't hesitate to do business with them again.

Tip for consumers:
Very fun to use!

Products used:
JibJab video card

Thumbnail of user shannenb1
1 review
0 helpful votes
January 2nd, 2019

I asked for help and just like that... all taken care of! So refreshing to see in this day& age. I would def recommend dealing with this great organization.

Thumbnail of user tonyr226
1 review
2 helpful votes
March 25th, 2019

I got this app for family use (one time use) and forgot about it. Well, then a year later, I get a charge which I had no clue what it was for (Remember? I forgot about it.). So, I sent an email to the company expecting to get the run-around. But, no. Not only did the cancel my subscription, but they did so with no hesitation... and gave me a refund. That almost never happens. Very professional. If I need that kind of service in the future, they have my business.

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From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)

Business History

JibJab Bros. Studios is a leading digital entertainment studio based in Los Angeles, California. From its flagship political and social satires, eCards and messages, to its kids and family brands, StoryBots® and Hello Santa™, the company has been innovating online entertainment since its founding in 1999. Today, the company includes over 80 world-class artists, technologists, and business people working hard in pursuit of a mission to make billions of people happy.

Company Representative

Thumbnail of user amym24
Alessandra S.
Customer Support

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