64 Reviews for GrubHub
▼ Sort by: recent
Food was Late, missing items, and customer service was HORRIBLE!!!! NEVER Using this AGAIN!!! I order $$$$ FOOD since I don't cook. STAY AWAY BAD SERVICE!!!
Sometimes, your food just doesn't come. And when it does, expect rude and unhelpful customer service. I'm done ordering from grubhub.
An hour and a half wait with rude delivery men who don't even wear uniforms!The people coming to my door are usually unkempt and very unprofessional GubHub is a trashy place to order.
After our order was 45 minutes late, I called customer service to inquire about it. They could not have been less helpful or concerned that it had not shown up. After doing some "research", they shared that the restaurant mixed up the order and if I wanted them to make our order this time, it would be another 45 minutes at least. I declined and asked for refund. Which to their credit, they did immediately. So over a course of 2:45, no food, very unhelpful customer service via Grub Hub and we are still hungry. Thanks for nothing.
I was disappointed after seeing a commercial and being so excited to get on this site. Turns out, there were literally 3 restaurants to choose from. All of which were little hole in the wall places I had no desire to eat from.
I have been a grubhub customer since 2010 but after tonight I will never use grubhub again. When my order was 20 minutes late tonight, I called customer service and the representative told me she would contact the restaurant and text me the status. 20 minutes go by and I still had not heard back from grubhub. When my order was 40 minutes past it's expected arrival time I called customer service back to tell them I wanted to cancel my order. She informed me the delivery service told her our order had been delivered already. Well, that was clearly not true! 12 minutes of being on hold passed and she told me the delivery man confirmed he dropped it off at a house with a gate and a housekeeper. My house does not have a gate nor do I have a house keeper. So basically my order was delivered to the wrong address. I was told my order would be refunded and I would receive " free grub ". After wasting 2 hours waiting at home for a delivery and having to deal with customer service , this company has the gall to give me a $5 dollar credit. Gee, thanks. Unfortunately , the service at grubhub has substantialy declined. I have been running into issues like these 2 of the last 5 times I've ordered from them. This will be my last time. Good riddance , grubhub.
I've ordered through Grub Hub since 2011, but I will never order through them again for any reason. They have the absolute worst customer service of any company I have ever done business with. They are slow and unresponsive to any question or if they mess up your order, which at their Bellevue, WA office they seem to do constantly. I definitely would not recommend them to anyone. There are a couple of other similar companies that perform the same service and do a much better job!
I WILL NEVER USE GRUBHUB AGAIN!!!! Had a problem with an order and called to let them know...they gave me $5 of free grub...BUT...you have to use it within 30 days AND you have to use a credit card/paypal when redeeming it!!! I do not use a credit card and when I called and asked "So, what you're telling me is: no matter how loyal the customer, if I do not use a credit card or paypal to redeem free grub, I'm $#*! out of luck, yes or no?" the supervisor replied "yes" APPALLED. I immediately deleted there app and I will tell all of my friends to do the same. WORST CUSTOMER SERVICE EVER!! you can't compensate someone who has been $#*!ty service with even worse service. Save yourself the time and trouble and just call the restaurant directly.
I ordered from TGIF through grubhub and got the wrong order. I ordered two Jack Daniels burgers without tomatoes(don't like tomatoes or the juice on my food) and got the order with tomatoes, burgers burnt, and no jack daniels sauce. Called them to complain about my food, they told me that I couldn't get my order replaced or my money back because they did give me the correct order. I told her they could give me another order and I will return the order I got and they refused to return my money or reorder my food. I told them that I put it in my order online, and they still said they wouldn't do anything. They didn't bother to accommodate me or to provide good customer service. DONOT EVER GO THROUGH THEM THEY WILL GET YOUR CREDIT CARD AND DONT CARE WHAT KIND OF FOOD OR SERVICE YOU GET.
I have ordered many many times from them and I had to charge back one time because they never credited my account for an order I never got (I'm sure by mistake), so they banned me from ever ordering again. WTF?? The woman at grub hub was so rude on the phone. Considering all the orders I have placed I was offended. I only charge back when I need to. Its not personal, but they made it personal. Never again. Worst customer service.
Absolutely love Grubhub. Really fast and just so well down. My favorite part is that I can order environmentally friendly. No need to send me a menu, knife and fork when I eat at home!
Worst customer service. Was suppose to be a 35 minute delivery. After 1.25 hours still wasn't here. Contacted customer support and received attitude. Then was told it would be another 20 minutes for it to arrive. Requested refund and told them they can keep the food. Will never order thru this place again.
I have had countless problems with the third party restaurant never getting my order. It was annoying, but nothing a a simple phone call and retelling the order would not fix. However today I reached my final straw. I tried to place an order from a pizza place I order from weekly. Never had any problems. As I tried to place the order it kept saying that it could not go through and the credit car to not be processed, try back in a few minutes. Fine, annoying but whatever. I canceled the order and moved on. However I checked my online banking information and the cost of the order was taken. I talked with two employees, and the the manager Brian, who kept saying the amount was on hold, as per company policy, and would be back in 24 hours, and to call my bank to get the funds released. I called the bank and they said they could not release the funds as they were not on hold, Grub Hub had taken my money. I called back and Brian and company insisted that the funds were just on hold. This is ridiculous. The order was for nearly $50.00. That no one at Grub Hub can tell me were it is, yet they are the name under where the money went. Any time there is a problem, it is never their fault. It is always a third party. DO NOT USE!!!!!!! If there is a problem they will say that they want to help, but will blame everyone for the issue, even when their name is on the problem. Waste of time and a waste of money. DO NOT USE!!!!!!!!!!!
Great idea but some of the people who deliver are just sooooo slow and food takes quite a while to get to you, when it does its cold and not so great!
Grubhub used to be great, but lately it totally sucks. The restaurants listed in our delivery area are hardly ever delivering when we try to place an order. Grubhub will take as long as an hour to inform you that the restaurant isn't delivering in your area. We've wasted so much time trying to place orders through Grubhub. Grubhub, WAKE UP!!!!!
We ordered through them 3 times, the last being last night and 2 out of those 3 we waited the extremely long waitime of 2+ hours never receive our food! We called and they promised to "look into it" and then proceeded to blame the 3rd party delivery service for not passing our order on to the restaurant! Seriously? The 3rd time we canceled the order after we got confirmation of 2-3hour delivery time. Of course they never tell you the extremely long delivery time before you complete your payment and then you'll obviously have to wait several days for the pending charge to finally fall off! This "service" is a joke! I have never had a 2+ hour wait when I ordered from a restaurants myself for pick up, so I guess while Grubhub is a great idea in theory I will rather just order it at the restaurant myself and drive to pick it up! Bad business is an understatement!
It makes delivery so much easier and they have great customer service! Seriously, I've made mistakes in order or had problems with restaurants and they took care of it for me and just called me back when it was resolved. Use them!
The minimum amount of $ you have to order can be a waste, especially if your ordering for one person. I would rather just pay the difference than be forced to order extra food that i'm going to throw away...
I've used GrubHub a few times. In the past it was an ok experience but never great. Today however was just plain awful from start to finish. First, when I tried to place my order there was a message saying their credit card processing was down. I didn't have cash (and didn't want to go out - hence the reason for ordering with them). I tried to use their chat help feature 4 different times and each time got disconnected before anyone answered. On the last try I typed in the message for someone to call me if they wanted my business. The guy who called me back didn't really seem very concerned about the problem, but he did offer to give me a $10 credit.
Then when my food came it was the wrong food. On the order menu when I selected my entree it gave me a choice of what side I wanted. Not only was my entree incorrect but so was the side. While it is slightly possible that this is the restaurant's error and not GrubHub's, considering all of the other issues I had today I am inclined to believe that GrubHub forwarded the order incorrectly to the restaurant. When I complained about the order being wrong I received another $10 credit. So yippy, now I have $20 in credits with a service I never want to use again!
GrubHub is totally incompetent and unreliable. I had a coupon for $10.00 off, and they suddenly decided not to accept my credit card. You can only use a coupon if you pay with a credit card. They said that my bank tells them that my zipcode is incorrect. I haven't moved, my zipcode hasn't changed. Grub Hub had taken this credit card in the past, but all of the sudden when I have 10 dollars off my zip code is wrong. Pretty convenient. I will never use them again and I strongly advise everyone not to.
I'd give it a negative rating if I could. They're terrible. I waited over an hour and a half for my order. Mind you, Grub Hub texted me about 25 mins into my order and told me that my order was on the way. After another hour, I tried to contact Grub Hub via chat then via phone. No response via chat and after about 15 mins on hold, I hung up. I called the restaurant directly and they informed me that they did not receive my order. SO I wonder why they sent me a text saying my order was on the way. This site is pure crap. Take my advice -- go to Seamless, Eat24.com -- anything but the awful site.
first of all, I order from grabhub.com every other day for the last 5 months... due to work... we all order religiously it seemed.
secondly, whenever it said to wait for certain amount of time, the restaurant always deliver about 15 to 30 sometimes an hour before the estimated delivery time.
thirdly, grabhub.com surprised me with 100% discount on my food a lot... and they don't tell you until the receipt shows up.
it's convenient, easy to use, keeps track of all your receipts... and food you have eaten for diet people. saved my credit card so i never have to do anything.
costumer service if you ever need them is super nice and helpful...
i have no complain whatsoever... only praises.. keep it up grabhub.com, you're doing a fine job.
what should i eat tomorrow i wonder...
Same experience as many others. I've ordered from GrubHub many times with no problems...yet the one time I had to call customer service to cancel an order because the establishment was taking too long (2 hours...no fault of GrubHub though), I had to wait on hold for 15 minutes. Ridiculous considering that you figure that everyone who has to call in is probably upset/irate about a missed order...puzzling why they don't staff more people.
Wow, what a terrible experience. Placed an order and the site said it would be a two hour wait. Called to cancel and they told me that was an error and my order would be there in 45 minutes. Long story short my order never arrived. Just hope I can get my money back now.
I used grubhub weekly. Then one night they charged my card for my order, but didn't place it. They claimed my grub hub account was flagged for fraud. But they couldn't tell me why or provide me with a way to contact someone about it. They also didn't want to give me proof that the order was canceled and I wouldn't be charged. I was just give a receipt exactly like the one you get for an actually placed order. Stay away!
After editing the kinds of ethnic restaurants I'd be interested in viewing in downtown Chicago, the search results continually included Subway, and other common sandwich shops.
Their search feature leaves an awful lot to desire. I think I'll stick to Yelp.
Food arrive cold. You break somebodies head with the pizza. If you can't deliver the food while still warm just get out of the business
I was once a loyal Grubhub addict. I probably have had over 150+ orders with them. Their customer service and responsiveness to customers was second to none... That is until they merged with Seamless. Their service is in severe decline. I called in to report a missing item from my order and was on hold for over 16 minutes to even reach an operator. The time I lost attempting to reach someone in their company exceeded the financial loss of my missing item at that point. When I got them on the phone finally, the operator said they would give me credit for the missing item and additionally some "Free Grub" in relation to an order I had place the place previous day but forgot to apply a 10% web discount that was applicable at that time, which is a suitable response. But when I wrote in to their "customer service" explaining my concern with the degradation in their customer care and call wait times, I received a response promising $5 in "Free Grub". That's nice! But when I checked my account I never received this promise and when I emailed them to point out their mistake, I was responded to with excuses and no resolve. GO TO EAT24! I AM FINDING THEM TO BE A VERY NICE REPLACEMENT TO MY FOOD WEB ORDERING.
This is the email response i got from them after they cancelled my order, waited an hour to tell me, and then charged me anyways:
GrubHub Seamless email@example.com via mail-wg0-f50.google.com
4:40 PM (2 hours ago)
Thanks for the email. Unfortunately, we get quite a few of them and speedy replies aren’t always guaranteed. But don’t worry – this email contains a cornucopia of great advice to help you get the aid you need when you need it:
If you’re wondering where your food is or looking to change your order, your best bet is to quit reading this and dial 877-585-7878. Come to think of it, most of your order-related matters are best handled over the phone. If you hate phones, the chat button plastered all over our website works.
If you have a question about money, phones can help there, too. Unfortunately, a lot of the money issues are going to get a “your bank will [insert banky action here] in 2-3 days” kind of reply so follow this link to see if we’ve covered your issue: www.grubhub.com/help. We wish it could be different, but we don’t control banks. Yet.
Oh, and you can always do nothing, too. We’ll reply to this email within a day. You just need to stay alive in the meantime. We’ve been hearing good things about breathing.
In short, the smart money is always on giving us a call – it can’t hurt, it will probably help and you’ll be able to tell your friends that you had a great conversation with an attractive guy/girl. No – really. We’re all at least a 7.
I got 5 or 6 more rude emails from them after this one. What a bunch of inadequate losers.
SARFINO'S PIZZA WAS WORKING WITH GRUB HUB.WE HAD A CONTRACT TO BE ADVERTISED BY GRUB HUB AND THEY WILL KEEP 15% FOR THAT.ACCORDING TO OUR LAST STATEMENT,WHICH I WOULD BE ABLE TO FAX TO ANYBODY ,WHO WANTS TO SEE IT, I WAS CHARGED $94.52 AD FEE PLUS $6.02 CC FEE ON THE AMOUNT OF $155.04.SO,TO MAKE IT CLEAR - I COOKED AND DELIVERED THE FOOD FOR $155.04 AND RECEIVED A CHECK FOR $54.50.WHEN I CALLED THEM THEY REFUSED TO COMMENT AND PROMISED THAT TERESA(THE MANAGER) WILL CALL BACK.SHE NEVER DID.SO WE DON'T WORK WITH GRUB HUB ANYMORE!
I would not recommend using grubhub. Twice in one month I had an order screwed up. A few weeks ago I had placed an order that never was received by the restaurant. Today, they sent the order to a different joint. Also, I had to wait 5 days to get my damn refund.
Of 4 orders - 2 never showed. On-line chat to find where order is has a queue of 18 currently....that's just to ask where's the order that's 2 hours late.....
Last time using the service - 50% chance of getting food isn't a business that'll be around if it doesn't change.
Great website. You order your food online and they issue discounts and coupons when you order through them. Fairly impressed. Haven't had a problem yet.
I ordered Chinese through this site and had to wait over an hour for delivery. It wasn't that big of a deal, however, when it was beyond the estimated time for delivery I called the business and they told me that the order never showed up. I tell them I want my money back and he tells me I have to contact the online ordering place (grub hub) and well after I was furious with that answer I hung up and called customer service. I have been on hold for over 40 min to have a 1 minute conversation letting me know they will contact the business and cancel my order (which I've already done) and that my money will be refunded. Their excuse was it's the busiest night of the year and that's why I waiting so long on hold and for the food I never got. How do you expect to run an onljne business with excuse after excuse!?
They got here much faster than they has estimated . They man who delivered my food was very nice even though my address got messed up as he went to the neighbors instead . I am very impressed by this site and service :)
A true scam .. two orders, two major screwups on their end.
First order they take and charge my card no problem. Go out in the Chicago snow to pick it up and restaurant has no record of my order at all. They are nice and make the food anyway, while i wait 30mins. As I leave, GrubHub calls to say 'oh, we messed up, you won't be eating tonight.' They are shocked I have my food in hand.
They give me a credit to make up for this order ... so I give them one more shot in Virginia. Unable to login on their website. Place an order through my phone on their cubersome mobile app, and they don't apply the credits.
True scam -- they scammed investors out of money for a service that simply does not work. Done with them.
Grubhub.com proved to be an incompetent business. They charged my credit card for food that was never delivered. When I contacted them about THEIR OWN mistake, they told me that they refunded my money to the bank and I would have to wait the entire weekend for it to be reimbursed back to my account. I do not know why they would have charged my account if they were not able to provide the product. I was also treated with disrespect from their customer service department. I will NEVER use this company again because they are frauds.
at home sick with a cold and thought I would give Grub Hub a try since it is about 45 degrees outside. Called at 4:16 and was told it would arrive by 5:10.
At 5:30 I called grub hub to advise that the order had not arrived. As they stalled and said they would check it out, they sent me a $10 cerificate. They assured me it would be there by 5:44.
NOTHING !! At 6:00 I cancelled my order!
Ten minutes later the guy shows up and I told him it was too late and to take it back. As I was closing the door he attempted to stop me from closing the door!!!!
I WILL NEVER USE THIS SERVICE AGAIN. I WOULD SUGGEST YOU READ OTHER REVIEWS. I did not and I'm sorry I didn't.
I'm only reviewing because of all the negative reviews! I can't believe it! This is absolutely the only way I order food anymore and have been doing so for about 2 years. I've never had a problem though once or twice I had an issue with an actual restaurant itself. Grubhub is just a mediator. If there's a problem it's more than likely the restaurant, not grubhub. Have a problem? Call grubhub anyway! Their customer service is beyond outstanding. They'll comp you for the restaurant'a mistake and you don't even have to ask.
It took an hour and a half to get my food and the delivery charge was a bit pricey. I now have a 1.00 charge that is extra on my bank account and I'm not sure why. I know it's only 1.00 but you would think that I would get some kind of warning or authorization for that???
I wish they have a -5 star...This delivery service website is beyond ridiculous.. EVERYTIME I order from them through their website there is always a minuscular problem ...like they discount a dollar for everytime I click a plate even if I am trying out the website... Another thing my order arrived 2 hrs late one time. And then even though they credit me for my order now I can't pay the remainings with cash?
I ordered for the first time on GrubHub and the restaurant delivered 1 wrong item and left off 2 other items. That was 35 minutes ago and I am still waiting for someone to reach out to me to correct. First a message came back saying that someone would call or text me. Nothing. I then went to chat with GrubHub and no one is responding to the chat. Now I am waiting on hold on their customer service number... DO NOT USE GRUBHUB!!!
When I found grubhub I thought, yay this is great, it lists all the places who deliver and their minimum delivery charges. I was so wrong about this company!! I found a pizza place and put in my order. After I submitted my order, I got an error message. I assumed the credit card number I put in was wrong, so I typed it in again and submitted it. I received the same response.
So now I check my bank account wondering if something has been processed that I wasn't expecting. What I wasn't expecting to see was two separate $1.00 charges from grubhub. All I could think was WTF!?! I was blindsided by this information.
Because of these charges, I was now unable to order dinner. I was given no warning of this procedure of holding money. I did not authorize the company to do anything of the sort!!
I decided to chat with someone from grubhub after some yelling and venting. The live chat only made me angrier unfortunately. The person on the other end must've been using prewritten statements to respond to my questions and comments.
I asked at one point while "she" was giving me the run around, whether or not "she" was a computer or a real person.
Next came a "supervisor" who was just as useless. They don't mean it when they say they're sorry!!
I know they could've done something to help, they just chose not to help, so I choose to tell people never to use their company or it's affiliates.
The site itself is practical to browse nearby restaurants by categories. However, when there's a problem with your order, they will just say I am sorry but the restaurant said your order was fine. No refund, no rollback. Therefore, I'm not coming back either.
Was excited about this at first, but then the drivers, all say they're not "allowed" to come inside apartment complexes... I live in a huge complex and so it takes me 10 or so minutes to meet them where they go, despite constantly sending in directions how to enter the building. They call me repeatedly on my way to the garage, some have offered to leave. They are always 20-30 minutes later than they say they'll be, and then add another 30 or so minutes late... expect to wait 2 hours for delivery. They send you "free food" coupons to keep you hooked... so later I only order again and get all aggravated all over again. It's just not a useful service. At all.
I use Paypal to order food online. I couldn't otherwise use Paypal to order from these places so that's pretty cool for me.
Absolutely, terrible business! This is the second time Grubhub has done this to me. After waiting two hours for an order, calling twice and being reassured that the order was on its way (even though, the restaurant had been closed for two hour), then a very rude unapologetic customer service agent was completely unhelpful. My advice, don't ever use Grubhub.
I had a coupon for Grubhub from a restaurant I'd tried once. Wasted half my lunch hour trying to get the lousy site to let me pay via PayPal. Total waste of time, too late to take time to drive to get the order if I could ever get the thing to work. Their customer service claimed there was no order up but their own site showed I had an order pending. Terrible waste of time and effort and no lunch today as a result. Avoid this even if you have a coupon "lure", the "convenience" of this site is lost by how inadequate it is for the task it is designed to fulfill.
The food quality was AWFUL! Order was supposed to go through Wings Things and More in Owings Mills MD. The chicken was AWFUL. Dry inside, greasy outside, and their buffalo sauce tastes like vinegar and maple syrup. Just disgusting. STAY AWAY!
The first time we ordered from here it worked great but the last time it took 2 hours and the food was cold and they gave us a credit and we used it only to wait over 2 hours and the restraunt closed and never got our order and it was too late to order from anywhere else