27 Reviews for GrubHub
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I'm only reviewing because of all the negative reviews! I can't believe it! This is absolutely the only way I order food anymore and have been doing so for about 2 years. I've never had a problem though once or twice I had an issue with an actual restaurant itself. Grubhub is just a mediator. If there's a problem it's more than likely the restaurant, not grubhub. Have a problem? Call grubhub anyway! Their customer service is beyond outstanding. They'll comp you for the restaurant'a mistake and you don't even have to ask.
It took an hour and a half to get my food and the delivery charge was a bit pricey. I now have a 1.00 charge that is extra on my bank account and I'm not sure why. I know it's only 1.00 but you would think that I would get some kind of warning or authorization for that???
I wish they have a -5 star...This delivery service website is beyond ridiculous.. EVERYTIME I order from them through their website there is always a minuscular problem ...like they discount a dollar for everytime I click a plate even if I am trying out the website... Another thing my order arrived 2 hrs late one time. And then even though they credit me for my order now I can't pay the remainings with cash?
I ordered for the first time on GrubHub and the restaurant delivered 1 wrong item and left off 2 other items. That was 35 minutes ago and I am still waiting for someone to reach out to me to correct. First a message came back saying that someone would call or text me. Nothing. I then went to chat with GrubHub and no one is responding to the chat. Now I am waiting on hold on their customer service number... DO NOT USE GRUBHUB!!!
When I found grubhub I thought, yay this is great, it lists all the places who deliver and their minimum delivery charges. I was so wrong about this company!! I found a pizza place and put in my order. After I submitted my order, I got an error message. I assumed the credit card number I put in was wrong, so I typed it in again and submitted it. I received the same response.
So now I check my bank account wondering if something has been processed that I wasn't expecting. What I wasn't expecting to see was two separate $1.00 charges from grubhub. All I could think was WTF!?! I was blindsided by this information.
Because of these charges, I was now unable to order dinner. I was given no warning of this procedure of holding money. I did not authorize the company to do anything of the sort!!
I decided to chat with someone from grubhub after some yelling and venting. The live chat only made me angrier unfortunately. The person on the other end must've been using prewritten statements to respond to my questions and comments.
I asked at one point while "she" was giving me the run around, whether or not "she" was a computer or a real person.
Next came a "supervisor" who was just as useless. They don't mean it when they say they're sorry!!
I know they could've done something to help, they just chose not to help, so I choose to tell people never to use their company or it's affiliates.
The site itself is practical to browse nearby restaurants by categories. However, when there's a problem with your order, they will just say I am sorry but the restaurant said your order was fine. No refund, no rollback. Therefore, I'm not coming back either.
Was excited about this at first, but then the drivers, all say they're not "allowed" to come inside apartment complexes... I live in a huge complex and so it takes me 10 or so minutes to meet them where they go, despite constantly sending in directions how to enter the building. They call me repeatedly on my way to the garage, some have offered to leave. They are always 20-30 minutes later than they say they'll be, and then add another 30 or so minutes late... expect to wait 2 hours for delivery. They send you "free food" coupons to keep you hooked... so later I only order again and get all aggravated all over again. It's just not a useful service. At all.
I use Paypal to order food online. I couldn't otherwise use Paypal to order from these places so that's pretty cool for me.
Ordered for years and usually good. But tonight I did not know that roommates paid by credit card asked driver how much he said 25 so I gave him money and tip so he stoled money so watch the drivers not so honest. Right now never want to use again. They hire criminals
Absolutely, terrible business! This is the second time Grubhub has done this to me. After waiting two hours for an order, calling twice and being reassured that the order was on its way (even though, the restaurant had been closed for two hour), then a very rude unapologetic customer service agent was completely unhelpful. My advice, don't ever use Grubhub.
I had a coupon for Grubhub from a restaurant I'd tried once. Wasted half my lunch hour trying to get the lousy site to let me pay via PayPal. Total waste of time, too late to take time to drive to get the order if I could ever get the thing to work. Their customer service claimed there was no order up but their own site showed I had an order pending. Terrible waste of time and effort and no lunch today as a result. Avoid this even if you have a coupon "lure", the "convenience" of this site is lost by how inadequate it is for the task it is designed to fulfill.
The food quality was AWFUL! Order was supposed to go through Wings Things and More in Owings Mills MD. The chicken was AWFUL. Dry inside, greasy outside, and their buffalo sauce tastes like vinegar and maple syrup. Just disgusting. STAY AWAY!
The first time we ordered from here it worked great but the last time it took 2 hours and the food was cold and they gave us a credit and we used it only to wait over 2 hours and the restraunt closed and never got our order and it was too late to order from anywhere else
I end up using grubhub quite a bit, if only because it is a great aggregator of all the delivery options nearest to me. The software is a bit "janky" on my computer... actually runs smoother on my cell phone. The full web pages load poorly and are difficult to maneuver on my PC. So for convenience of browsing lots of choices it is great. I do not like how to make up for the grubhub cut some places raise their prices but I get it. I take it with a grain of salt because I am getting "free delivery". If I was a business I would feel almost compelled to sign up for it just because people like me are so likely to use it and not search the web for other places. The review system is pretty harsh (a lot like this site lol!) a lot of people go on just to rant and complain and will give some really good restaurants terrible reviews for things that are really trivial and not indicative of a restaurants' overall quality. Gotta love the internet as a place for people to recklessly vent and hurt businesses... sigh.
I am DONE with ordering through GrubHub.com. Every time I have ordered it has taken 1.5 - 2 hours for delivery. I could've gone and picked it up in more than half the time. You are not providing conveinence if you take so long AND charge $5 - $10 for delivery. Pull it together GrubHub
This is for a Virginia location. If a restaurant is going to take up to 90 minutes to deliver the food then they shouldn't advertise as a delivery option. The service person at Grubhub was great, she determined that the wait time had been adjusted to an hour and spent a very long time on hold with the restaurant trying to cancel the order when I said that was just too long. The restaurant (Chili's in Reston) left her on hold for at least 10 minutes. I will not be using either services again.
Will never use them again - ordered from Popeye's and was I shocked to find out that you pay much more by ordering online through Grubhub - I paid over $20 for a $10 order - never again. I would suggest you use Seamless.
Grub Hub is awful. I've given them more than a few chances. Can never ever get your order correct. Today was the last straw. I ordered Subway thru them, kept getting kicked out of the website, contacted them to make sure my order went thru. Was told first time, yes, your card was charged. Didn't get an email confirmation...waiting for my food for hour and a half. I webchatted again and was told - order never went thru, card not charged. Really? Such a simple idea that they obviously cannot master. DONE with GRUBHUB.
So we ordered dinner last night through Grubhub here in Dallas. The guy was over 30 minutes late with our food (total time since ordering - 1.5 hours), blamed the restaurant, and he forgot the pizza, which was the main thing we ordered. My wife had to run down the street to flag him down. Then he asked her if our pizza was the one "with green stuff" on it? (yes dude - spinach). So he digs around in the back of his car and hands her a pizza box. The box is cold - we open it - pizza is colder than room temp. SO this dude was basically driving around for who knows how long with our pizza when we live 1.5 miles from the restaurant. (we now know we should have just gone and picked it up ourselves - but wife wanted to try out the whole grubhub thing)
Moral of the story - it wasn't the restaurant, it was grubhub. They did not charge us for the cold pizza and cold pasta.
We then went to Wendy's and got burgers.
Girlfriend and I have used grubhub multiple times with great success, but tonight tried to order sushi from a place we've ordered from before and were given an error message. We tried to place the order again and were once again given error. Upon checking the bank statement minutes later, we found that two charges were applied within minutes. When we called the restaurant, they said no order was received. When we called grubhub, they said nothing went through and they couldn't help us without an order number. Because we didn't have an order number, they claimed that they couldn't do anything for us. Now we are out over $80 and have no food coming! When my girlfriend asked the customer service rep to refer us to a manager or tech support, she was told nobody could help. Why can't they help? They are the ones who charged the card, you would think they would have some information????
Their website is garbage and buggy. Locations aren't "remembered", they're cloned and forced you to retype.
The filter to search for food is broken.
Adding an item on a menu is painful.
Worse off their customer service has an attitude.
This site is awful. I placed an order, THEY messed up that order and then told me there was nothing they could do about it. Then they offered to give me $5 in "GRUB HUB DOLLARS" to apologize for the error. He then got snippy with me at the end of our conversation. I was starving and this crappy company messed up my order, and then gave me attitude.
This website is just awful and doesn't even compare to campusfood.com.
First of all, it keeps on asking me where I am and there is no way to make a default location. If you give people the option to list more than one address, at least allow them to choose the default location.
Second, why the hell would I want the restaurant with the highest delivery cost to pop up when I use the filter? Who the hell goes out of their way to list the most expensive delivery charges first when they want to order a meal?
Third, having to scroll down a list of cuisines I want is just poor design when you can list most, if not all of them out.
Fourth, the list of restaurants that you display is dwarfed by your huge ad for yourself. I would not be on this website if I did not know about it already. I visited the damn site to look at some restaurants and order some food, not to look at a huge green arrow surrounded by useless white space.
This site is just disappointing and any of the improvements from campusfood.com are just overshadowed by the lack of attention they put in to designing this site.
Compared to Seamless.com this website is AMAZING. I really dislike seamless. Every single time I tried ordering from them I first must waste 15 minutes for them to verify my address, because even though I have a registered account they are too stupid to remember where I live.
GRUBHUB NEVER HAS PROBLEMS.
Its very lovely. easy to handle, and their own customized menu. This is the 1 website I probably visit and buy something from once a week.
I've already posted this in the seamlessweb review, but reposting it here since its a comparison on grubhub and seamless web
It's 3pm on a Sunday, and this is the number of restaurants I found available to delivery to my address in hells kitchen at this moment
Grubhub's design looks prettier, but I feel like seamlessweb's UI is much more useful.
I'm very big on reviews (obviously so are you if you are reading this.) Seamless web allows me to sort by stars and see how many reviews the restaurant has, a feature Brubhub does not have.
Grubhub does has yelp reviews as well as its own reviews, but what's the point if it doesn't link to yelp when you click on it?
Also when I go to the menu, the smaller font on seamless web makes me feel like I'm looking at a real menu, which is good.
Grubhub has the menu on the right bar with other restaurants still listed on the left bar.. why would you have take up valuable screen real estate when I've already chosen a restaurant? Also, because of the huge font, you have to scroll twice as many screens to see the whole menu, which is quite annoying.
Another advantage Seamlessweb has over grubhub is the most 'liked' and most 'popular' item boxes on the right, which is very useful when you are exploring new places to order from. I wish yelp would actually have a menu and the same kind of feature so i know what dishes to order when I eat in at a new restaurant!
Overall, seamless web the better site to order delivery from. There's a reason why all big banks use seamless web to feed their overworked excel monkeys!
The most overrated food delivery website out there! So many restaurants without online ordering whats the point?? I usually order from eat24hours.com best one in the market by far.
Do you like food? Do you like the internets? Do you like not talking to "restaurant-folk" on the phone when you are hungover and watching a "Wings" marathon?
If you answered "yes" to at least two of the three questions above, do yourself a favor and check out grubhub.com the next time you want to get delivery. Grubhub has the menus of all of your favorite delivery places in town (the ones that subscribe at least) and allows you to select items off their online menus via simple check boxes/radio buttons, pay online using credit card, or defer payment to cash upon delivery. I have been using grubhub for months now and I absolutely love it.
Highest recommendation possible!