It makes delivery so much easier and they have great customer service! (in 33 reviews)
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I've used Grubhub in LA and in Phoenix for a few years now. They've always had great customer service. I think some people are confused about how Grubhub works...they take the orders and relay them to the restaurant. They are not actually responsible for the food or the delivery of the food. Some restaurants even cooperate to allow for text updates letting you know the restaurant has received the order, and when the delivery driver is on his/her way.
I've had probably 6 or 7 issues with orders (such as, the restaurant was closed for the day due to equipment/personal issues but did not tell Grubhub, the restaurant lost my order in the kitchen and found it an hour later, the restaurant's delivery driver didn't show up for their shift, etc.). All but once the restaurant called me and told me themselves. Every single time Grubhub has immediately refunded my card and given me $5 site credit with sincere apologies (even though none of it was their fault).
I'm so glad Grubhub is around, and will happily continue to use them. It enables easy online ordering from a variety of locations from one website, doesn't charge extra on top of restaurant delivery fees (like delivery services do), and has great customer service. Thanks, Grubhub (but I miss Yummy Rummy!!)!
Well, I'm intoxicated and was looking for a place to deliver subs. Saw Grub Hub and was like awesome. Ordering was easy, chose what i wanted and put in my order. The estimated delivery time was really long though; about an hour and a half. As I'm waiting, i'm starting to wonder if I just plugged my information into a scam site since i never used this service before. So, what's a man gonna do? GOOGLE! I googled "what is Grub Hub", a bunch of stuff popped up, and of course these lousy reviews. I immediately regretted the order cause i'm hungry as a MOFO. Then, my door bell rang, 45 min later, perfect order. Food in my face, grub in my gut. Guess reviews aren't everything.
I have used them a handful of times and I can only give a strong Don't Bother - you are much better off calling the restaurant directly.
I keep wanting Grubhub to work, but I find the same problems others do:
Wait times are ridiculous. Restaurant is less than 10 minutes away, if I am there at the restaurant (order at counter and wait for food type places), even if it is crazy busy it takes no more than 15 minute to get food and typically much quicker. Yet, the deliver time is 1-2 hours, yup 2 hours. Worse, you place the order and Grub Hub tells you on the receipt 45-60 minutes, and it is not until you get an email confirmation that it tells you it is much longer. Also, items often missing or wrong.
So, for Grub Hub to have value (versus you just calling the restaurant directly), they should be fixing the problems? Right? They have more clout as they are "bringing a chunk of business to the restaurant, not just one person).
Nope, they reply with things like well typically restaurants that deliver do so in 60 minutes (with nothing said why this one says it will be 90-120 minutes or any actions taken).
Or when something is missing they say - you should tell us this right when you get the food as the restaurant is closed now. Well I DID tell you right when I got the food, but they took so long to deliver it that they had closed by then.
Or they say well the restaurant said they are not refunding any money (on the messed up order).
So what is Grub Hub doing for you?
Providing another place for people to hack your information (they store all their information online and it "can't" be taken out as it is on all the receipts stored online and despite them saying clear your information you can't clear receipts)
Being a middle man so communication is poor - if you were talking directly to he restaurant on the phone, they would tell you deliver time right then and you could say never mind and choose a different place.
Giving out the wrong address so the delivery person is running all over trying to find you.
Not things I want someone doing for me.
Tip for consumers: Call the restaurant directly. You will get better delivery times, you can say no to ridiculous deliver times, and they will hear any special information (e.g. brown rice,not white rice).Ask Susan about GrubHub
I didn't know they partnered with Doorstep Delivery...we stopped ordering from them because of long wait times (way over then their estimate) and they could never get our order right. First time ordering from GrubHub...we waited 2 hours and got the wrong order. On top of that, the driver had a Doorstep Delivery uniform on! Also their charge for delivering was $7 and Doorstep is cheaper. What the hell!
Delivery time estimates are grossly inaccurate and support sub par. have been waiting over 2 hours for delivery from restaurant would have taken 20 minutes to walk to order and receive food. Attempted to save time since the order was for a work team lunch.
Tip for consumers: Seamless at least provides estimate prior to an order being placedAsk Jonathon about GrubHub
Used to be a great service. They have plummeted downhill. I don't have time to cook and have weird long work hours so I liked being able to order out easily with their online system. The food used to ALWAYS come on time. The past 3 months it took longer and longer. Why??? The past 4 out of 5 times the food took 2+ hours when it had said it would take 1 hour OR they just never showed. I called the restaurant directly tonight---having been on hold with GrubHub customer service for 20 minutes---and they cavalierly said my order wasn't ready after 2 hours and it might take another 20 minutes or more. I am going to bed hungry tonight. have requested a refund from Grub Hub. I will not use them again. I only give 2 stars because they USED TO be a good service.
Placed an order. Seemed ok. Added a drink to the order 2 mins later. Without any clear indication, they created a new order. Delivery was late. I received some food, and by the time I opened the bags, I realized they had duplicated the order. Tried calling customer service, but was on hold for more than 25minutes. Ended up chatting with a customer service agent online, who said it was my fault that I accepted both orders (even though I signed only for one).
Tip for consumers: Don't use! Just call the restaurant directly, and you'll be better off.Ask A about GrubHub
I tried to order pizza for delivery when I was ready to check out grubhub said I needed to add 9.25 in order to have it delivered so I cancelled my order
My order came in wrong...When I called the service that I ordered from, they told me it was grubhub that is responsible...When I called grubhub to let them know about my order, they told me it was my fault. I explained to them, I ordered based on what I could eat...The girl told me well, you just have deal with it and I totally went off. Once I hung up, next thing I no, they are sending an apology through text with 10.00 on them...Really, because I told them I was going reported to my cc company and two, I was give them a bad review...Well here you go....
Tip for consumers: It depends on the state..Ask Cynthia about GrubHub
Food was almost 2 hours later than it told me it would be. I was offered no discount, at that point the entire meal should have been refunded!
Tip for consumers: The best tip I can give is DONT USE IT!!!!Ask Karen about GrubHub
they added this text notification sometime ago, I had been away from the service. so i didnt know
#1 They don't give you a choice to not recieve the texts in the first place, it was non-obvius that they would do it when placing an order unless you edited the delivery address...even then not so much, it should be a banner popup telling you this for the first time.
#2 They text you AGAIN after you send the STOP message to tell you they won't text you anymore.
#3 Smartphones....they claim to have an app that does the same thing, IDC. If they are marketing this to smartphone users then we have freakin email on the phone to and that is not a pay per use beyond the usual data plan, even then the data usage charge is a fraction of the SMS charge some people(like me) get.
FAIL for assuming that everyone has unlimited texting
FAIL for being douchebags(as i noted in my comment)
FAIL for costing me an upcharge of 1.25 that I didn't approve.
OK, they did reply to my comment fairly quickly but FAIL for repeating the instructions on using the STOP text, I already knew that. FAIL for not reimbursing me or crediting me, they do have a promotion going on to do just that for different reasons. Perhaps grubhub is best used for show rooming to see whats in the neighborhood but giving them more business...its like a sweaty reaking of BO and pooh delivery guy bring you food, you just don't want to eat it.
Tip for consumers: dontAsk Kevin about GrubHub
Told food would arrive in 1 hour. After 90 minutes I called to see where my food was and was told it would be another 20 min. I cancelled the order and got a call from the driver 30 min later (now 80 min late!). She said she was here with my order. Too late!!!
Tip for consumers: Plan on waiting for a long time. Don't trust their estimate.Ask Kyle about GrubHub
Spectacular!!! Great customer service!!!
If bad food, they make restaurant refund $.
If late, they give you discounts.
you can pay for child's food in another city.
SO.... BETTER THAN DEALING DIRECTLY W RESTAURANT
SITE IS GREAT:
NAVIGATE BY FOOD TYPE OR DISTANCE OR HRS OPEN
I LOVE THIS SITE ☆☆☆☆☆
The reason this concept doesn't work is because it takes WAY too long to get your food and you still pay a premium for it. I ordered 2 items at 4:50pm that would have taken 10 minutes in the restaurant and it still isn't here and its 6:15pm... I fully expect the food to be cold when it gets here. =/
Tip for consumers: order WAY in advance if you use this service.Ask Leslie about GrubHub
Just tried to order from grub hub and selected to use a cash tip option. I got a call from grub hub stating that the only way they would process my order is if I selected the 15% prepaid tip option. In the past when I used the prepaid tip option the orders would be wrong or missing items. So I started doing the cash tip, that way when the order was wrong or incorrect I would tip someone for being incompetent. So they labeled me as a non-tipper and said that they are requiring me to select the 15% pre paid tip option or else they would cancel my order. Forcing me to pay even though the orders are continuously incorrect. This is robbery, since when is a tip mandatory?
Tip for consumers: DONT USE THIS SITE. OVERPRICED AND REQUIRE A TIP OR THEY WILL CANCEL YOUR OFDER.Ask Tyler about GrubHub
Terrible! I live in the Atlanta Area and have had nothing but problems every time I have attempted to use this service. My food has been consistently late. I will NEVER use this service again.
Their solution is always to give Grub Bucks but that does not solve the systemic problem. I am done. I have tried to give them a fair shot at getting it right by trying a few times but there is just no redemption this time.
I will stick with Mobile Waiters. They may be more expensive for delivery but I have had very few issues.
Bye Bye Grub Hub.
The restaurant had to call me multiple times to get my order right, I don't know if that was a Grub Hub technical problem with relaying my order or a problem with the restaurant. Also my food was extremely late. I would not recommend this to anyone. It's quicker and cheaper to just get your food yourself. This was such a hassle and the site has a $10 minimum you have to spend which is kind of annoying if you just want to order something small and fast from a sandwich place or something. Not good for quick food, not good if you're on the go or in any sort of hurry or busy, not good if you're extremely hungry. I will never do this again. Not worth the money. I could have bought twice as much food and gotten it in half the time if I had just gone to the restaurant myself.
Tip for consumers: don't.Ask Anonymous about GrubHub
Just tried to place an order for dinner from a local restaurant who used Grub Hub. Received an order confirmation and payment confirmation, then promptly received an email that the order couldn't be placed with instructions to call Grub Hub Customer Service. They could not clearly explain what happened and then hung up on me without resolving my problem. Watch out for this untrustworthy business
The restaurant was closed and GrubHub was not helpful at all about making it right. I had to wait almost 40 minutes to find out.
They are incredibly stingy with coupons and it is impossible to go back and review restuarants at your leisure. If you dont do it when they ask you, the oppurtunity vanishes.
Tip for consumers: Eat24 has better deals but even worse customer service.Ask Rusty about GrubHub
Will never use again. Food took 2.5 hours, arrived 30 minutes after we cancelled the order. Grub Hub refused to give a refund. Grub Hub is dishonest!!
Not happy. After I ordered my food I was given the wait time of 2 hours.. really? It's 20 min passed the 2 hours and nothing yet. I just never had to wait more then 1 hour for delivery. Not cool. Grubhub, I am out. Deleting the app and moving on.
I just used grub hub for the first time as I was traveling in a new city and was stuck in my hotel room sick. I ordered from a Chinese place and wAs told after I completes the order it would take 1 1/2 hours. That kind of upset me but what was I gonna do. The food actually arrived in 20 minutes, piping hot, friendly delivery man. The food was hit and miss with the sides being above average and the entreat being below, but that was probably just the restaurant/how I ordered. From a convenience standpoint it absolutely solved all my problems so I'm happy and will use this in the future.
Ordered and they told me it'd take over two hours. Twenty minutes before my order was supposed to be here they told me that the restaurant is closed and that the order was cancelled. I had to ask THEM if they would refund my order and the woman gave me attitude. Not.worth.it.
do not use them to order food waited for the food for awhile call the food place it self and they told me they don't deliver well they never told me that threw the site just said about what time it should be here. ask for a chat on site they never get back stay away from these idiots. call the place your self they only relay your order to them they dont do anything else
Awesome customer service, terrible experience. It took 2 hours for a grilled cheese to be delivered. A grilled cheese taste like crap after sitting for 2 hours. Don't recommend, pick it up yourself.
Tip for consumers: Unless you order in advance, you'll be waiting up to 2 hours.Ask Vanessa about GrubHub
I live in Kansas city. What is Kansas city famous for?........Barbeque. but you can't get BBQ on Grub hub. You suck
I ordered my food at 1:14PM. They said it would arrive between 2:15 and 2:25PM. At 3:04 when the order finally arrived I was missing half of the order, the food I received was soggy and the other 1/4 of the order was the wrong item. After I told the driver I was not accepting the order his response was " I don't care, I get paid anyways". BTW I called the restaurant at 1:55, 2:30, and 2:55 to get an update on the order and each time the owner said the driver was 10 mins away and "just left". When I spoke to the restaurant owner and explained that the order was wrong he stated "oh, we don't serve that here". THEN WHY IS IT ON GRUB HUBS MENU??? Never again!
Tip for consumers: Don't order from this site!Ask Gabby about GrubHub
About 3 weeks ago when I received a phone call at 1:45am from a very upset delivery man, who had an area code to a state at least 3 hours away from me, I dismissed it as a wrong #. Well since then I have received about 20 missed calls/angry voice mails from delivery people stating they are outside waiting with my food. Needless to say, they all have the same area code and all have the same issue. At first I thought someone literally didn't know their own phone # and had been giving mine, until this past weekend. I got a very angry phone call from a grubhub representative looking to speak to me in regards to my missed order and failure to answer the door. Ah ha I thought, here we go, someone has an account and has input my # by mistake, let me just call them and have them remove my number. WRONG. Grubhub refuses to access this persons account and remove MY phone number. They said the best they could do was call this person and ask them to remove my #. They promised the woman said she would edit it. Well she hasn't. Today, she has failed to answer the door for another pizza and I'm getting slack for it. Grubhub is still no help. They say they cannot deactivate her account and need HER permission to remove MY phone #! HELP!!
i hate grubhub it took three hours for our food to arrive and this has happened three other times i am tired of this .
Tip for consumers: dont use grubhubAsk amya about GrubHub
Terrible terrible terrible. Took over 2 hours and they were still late. By then food was soggy and just aweful. Customer service tried to blame it on Google maps and us! Then they didn't even bring everything we ordered. Wish we would have read the reviews first. Even with the $10 coupon they gave us for next time I would still not use then.
The idea of grub hub is great but grub hub has terrible wait times and their customer service is not accommodating at all. In South Carolina we had a third party delivery service named 256-Togo and they were the same concept but much more organized and professional. Waiting two hours for food in tampa is ridiculous and grub hub barely offered a slack apology after I informed them I no longer wanted good I had to wait two hours for and would like a refund. She was quick to easily grant my refund request if the food could not arrive in the next few minutes but my husband was already late for work without food. Thanks for the waste of time lady!
I really want to encourage them to rectify these issues with their local restaurants and especially their customer service representatives for any/all future business.
Tip for consumers: It's not worth it! I Encourage you to do a call in and pick up the food yourself if you want to cut your time in half and receive your order correctly. It's also less costly.Ask Theresa about GrubHub
I was surprised when I saw how low the rating for Grub Hub was until I read some of the low reviews. They seem to be all problems they had with the individual restaurant not Grub Hub. I think a lot of people are confused how the service works. Grub Hub is FREE to use, they charge the restaurant for the service. (It costs you the same if you call the restaurant directly or sometimes its even cheaper, Grub Hub often has coupons & promo codes you can use.) Grub Hub lists each restaurant menu online, takes your order & deals with the payment ONLY. They pass along your order exactly as you made it to the restaurant of your choice & the restaurant fulfills & delivers it. So any problems with missing items, badly cooked food or your delivery being late are all the fault of the RESTAURANT. Even so, if you have a problem with the order all you have to do is call the phone number on your confirmation page & Grub Hub will go out of their way to fix any problems you have quickly & efficiently. If you keep having problems with the individual restaurant just choose a different one next time you order from Grub Hub & you will have a different experience. They do have customer reviews of each restaurant right on their website to help you choose a good one or you can post your own review of a restaurant if you had a bad experience. (That is where you are supposed to complain about problems like late delivery & messed up orders.)
I've been ordering with Grub Hub for over a year and for the first time I did have a problem with my latest order...I had ordered avocado on my burger for an extra $1 which showed up on the receipt but the restaurant failed to include it. I called Grub Hub, explained about the missing topping & they immediately refunded the dollar. I didn't even have to repeat any personal information, they already knew who I was, which order it was & where to refund the money. The information popped up on their computer because I called from the phone number I gave for the order. Plus, got a real live person on the phone after just 3 rings, I didn't have to wait, go thru any computer prompts, get passed from person to person, nor get tranferred to a foreign customer service rep to deal with the issue. The first & only person I talked to was very helpful & solved the problem with a minimum of fuss. The entire call lasted less than 2 minutes total! This was by far the best experience with customer service I've ever had. All companies should have customer service like this. This was the first time I called their phone number but I have emailed Grub Hub to ask questions in the past. They always emailed me back within 24 hours with a real answer, no form letters or canned responses.
The best part about Grub Hub is being able to quickly order delivery online from restaurants I may not have otherwise known about or didn't know they delivered so I'm no longer limited to a choice between pizza or Chinese food. I'm very happy with their service, I'll definitely continue to use Grub Hub in the future.
Tip for consumers: If you have a problem with an order it is usually the fault of the restaurant not Grub Hub. However, Grub Hub will still do everything within their power to fix it.Ask Clara about GrubHub
I enjoy the variety grub hub offers especially since I travel do frequently; however, so far that is the only benefit. I ordered off grub hub for the first time in Chicago from Chens Chinese and first I was estimated an hour wait time for 2 meals but it was a Friday night in downtown Chicago. And i was impressed as i received a call from chens about 5 min after placing my order to verify and clarify my special instructions of no spice add. Then at 8:10 (1 hr&10 min after ordering) I receive a phone call from the restraunt informing me it would be about another 20-30 min as they were very busy. So 8:30 we finally receive our food only to realize not only did they make both dinners spicy they added several red hot chili peppers. Tired, frustrated, & angry I called back with my complaint. After being on hold 2x for good amounts off time the kind young lady returned to apologize and offered to send treo new dinners ASAP. I thanked her. 9:35 our reorder arrives. One dinner was correct the other even spicier. Now very frustrated and starving I called again. This time the kind young lady handed the phone to the chef ego proceeded to argue with me informing me that he made the first dinner personally and there was absolutely no spice in that dish. I informed him he was wrong but he continued to argue finally asking me what they could do to make me happy, I replied make the dinner as I ordered it and as it had been confirmed period. This incited further arguments from this chef finally I said can u just make the dinner without any sauce/ dressing/ marinade. . Just plain nothing on it and put the non spicy sauce on the side separately. He agreed assuring me it would drive ASAP. 10:40 I receive another call from the kind young lady asking for all the previously delivered food as if I was trying to scam them, I had no problem returning the food but to insinuate that I was lying angered me to no end however I knew it wasn't this kind gals fault do no sense in getting into it. I knew this was coming directly from the chef not man enough to call me himself. So finally 3.5 hours after I ordered we ate dinner. The only facing grace in this entire ordeal was the kind young lady answering the phone who was really very nice and apologetic camping our two dinners only, not the entire bill but she was so accommodating I felt it fair and didn't want to get her in any trouble. NEVER AGAIN do I trust grub hub. .I have used it now merely for a reference of what's available around me. The absolute worst part is there is no manner for me to write this review on grub hub which makes me weary of how these establishments are rated! !!
Tip for consumers: Great site for a reference of what's available around you and that's all. Their ratings/ reviews are extremely unreliable as consumers are barred from offering real time reviews. Use yelp for a more trustworthy and honest rating and review.Ask Anne about GrubHub
I ordered food from Grughub.....i placed an order and paid with my credit card.I placed my order at 6:50pm..delivery was for 7:50pm.Thats cool..me and my family patietly wait.At 7:45...I received a text message stating that my order was cancelled due to no driver at Zesty Mexican Bar and Grill in Richmond, Tx.So I call customer service and spoke with Matt Foreman who did not help me at all.He told me that this happens all the time.So dont order thought Grubhub.com...So he gave me $10dollars in grubhub bucks that i will never use because i will NEVER order through them again.And he also told me that my money $45.31 would be back in my account in 3 to five days.I explained to him that this was totally their fault and that they show compensate me and my family for our inconvenience. He said"I gave u $10dollars with is well over the amount we give other customers."....Really!!!!So i asked for him supervisor or anybody who could fix my problem...he then told me that there was absolutely. NO ONE OVER HIM.So then he puts Carol on the phone who refused to give me her last name.She said it was against policy...keep in mind i have just spoke with Matt FOREMAN...her superior,on the phone beforehand.She mocked me as if it was a joke and told me the same thing he said.So pretty much...i order...i waited...i was canceled. ..waiting for my credit card refund 3 to 5 day....was treated with no respect by Matt Foreman and Carol (refused to give last name)...and had to find dinner elsewhere.People dont waste your time ordering through Grubhub.com....you may or may not recieve your food.And I have an ECE student who goes to bed at 8 that was waiting on her dinner that never got here.So we ended up eating fast food.Someone should be held responsible for this and customer service should of been more sympathetic being that it was there mess up for not communicating with Zesty Mexican Bar and Grill.I eat out 5 nights a week and Grubhub.com and Zesty Mexican Bar and Grill will not get any of my business and i will let everyone in my surrounding area know.If anyone over corporate office see this please contact me.Customer service refused to give me any information.
An Angry Customer,
Tip for consumers: Do Not use this site.You may or maynot recieve your food and they will debit your card and make YOU wait over their mistakes.I understand mistake but why am i penalized for it.Sad!!!Ask Ajata about GrubHub
Grub Hub advised me a few days ago that my account had been blocked because of suspected consumer fraud. I called their customer service and the representative would not tell me why they believe I was the victim of fraud. She said she would have someone who could explain the situation call me. No one did. I followed up four days later with another rep and two managers. They told me to email their legal department to find out what happened. I did and have gotten no response. So I'm sitting here panicked about whether someone has my bank account or credit card information with no idea how to get Grub Hub to disclose whatever breach they believe occurred. I will never use this site again.
Tip for consumers: Don't use this site.Ask Sharon about GrubHub
I placed an order at a restaurant and had the order cancelled because the restaurant had no delivery driver that day...okay. Grubhub gave me a $5 credit for a future order, which I placed immediately since, you know, I was hungry. After placing my second order, at a different restaurant, I received a call directly from the restaurant saying they were "out" of one of the main items in my order. This is ridiculous. Maybe it's not GrubHub's fault for these two events, but being the company providing the ordering service, their website should have something in place to prevent circumstances like this from ever happening, especially with two orders placed back-to-back, on the same day.
Tip for consumers: I guess if there's a problem with your first order, don't attempt to place another, just give up and either order directly from the company or find another route. Or you could avoid using their service at all.Ask Jon about GrubHub
I googled delivery places and this popped up. I decided to check them out, they didn't list that many places for my area, but I checked out a chinese place I hadn't tried before. I selected items, and went to check out. I didn't even have to grab my credit card information because they take paypal, so the ordering process took about 3 minutes, most of that time I was deciding what to order. Oh ,and they even had a tip calculator to add onto the total without having to figure it up. I just clicked the percentage and it was added on :) Simple and fast. The estimated time was about an hour, but it was only 30 minutes before my doorbell rang. Super happy with grub hub. The chinese food was very good
Tip for consumers: BTW, for those of you saying things like "THE FOOD WAS COLD!" and "the delivery men were trashy"
You do realize grub-hub is not a restaurant? You are ordering from a list of restaurants that prepare and deliver your food, GH just takes the order and sends it to them, they don't actually run down there, make the food, and run it to your door. LOL They have nothing to do with that.
I'm only giving one star because I can't give zero! Yes I know this might have been a bank issue but was very frustrating customer service experience! I ordered and checked my bank account and the money was taken out! I was given an estimated time of an hour and 5 mins...no big deal since it's New York and football sunday I expected that! But after two hours and no food I called the restaurant and they claimed to have never gotten my order...but the money was taken out of my account. So I called grubhub to find out what was going on...and what I got was a very rude man on the other end! I checked my bank account well on the phone and it looks like they had put the money back in my account he then told me I must have a bank credit card! Excuse me! DO NOT ASSUME things!! This took me over the edge! I went to the ATM and was able to take cash out no problem! Grubhub you suck!
Tip for consumers: Do not use grubhub use delivery.com instead!!!Ask Brandie about GrubHub
This service seems a bit pointless. .. I'm not sure why I need to use this app for delivery when it only lists the place's I already know deliver (Chinese and pizza) then charges me extra to contact the restaurant and make an order I could easily do. Waiter on the way is much better.
Ordered pizza from a local restaurant an hour and half ago and got a call just 5 min. ago that they don't have a delivery guy and I can choose between picking it up or canceling the order. Seriously it takes you an hour and a half to find out that the place doesnot offer delivery.
Tip for consumers: do not order!!!Ask Mahmut about GrubHub
After the estimated 1.5 hour wait for our food I called to see what the delay was. Grubhub claimed the retaraunt was closed and they would refund us plus give us a15$ credit. This of course was after speaking with an extremely rude customer service rep. The next day we ordered the same thing to come to the exact same scenaro, but this to me a 5$ credit. After this I called the restaurant to find that they were open both days. Called grubhub back to a customer service rep telling me "no one here would lie about that and risk their job". Lazy rude pieces of $#*!.
Tip for consumers: DONT!!!!!!Ask spenser about GrubHub
Do not, I repeat, DO NOT order anything from these folks. The food never shows and you have no one to call to complain to! They are the worse!
Tip for consumers: Don't waste your time with these folks.Ask RJ about GrubHub
Really should have read the reviews because I would not have ordered but I did... food took 2 hours to get to me then they didn't have my drinks but he was going to take my money to get some... opened order while he was gone and nothing was right and it was cold. Called then up and they said I would get a refund but when the driver came back he could only give me what I have him minus the $4.00 he spent on two cokes... never again. Now we are hungry and grumpy with two cokes... lovely.
Tip for consumers: Save your money and just pick up the food yourself.Ask Jessica about GrubHub
I love love LOVE this site. Whether I'm at home on break in D.C. or living it up in the Dorm at MSU in East Lansing GrubHub has always got my back when it comes to food.
Staff is always helpful, like today I ordered from a local BBQ franchise and when it was delivered I realized that one of my food items was missing! I called the restaurant (in which they were very apologetic) and told me to call GrubHub staff which I did and they were so friendly and apologetic as well (Thanks Teresa!!!). I was able to get a refund on the item and staff texted me to just make just I knew that I did in fact get my refund!
I was very pleased that they handled everything so nicely. There is a reason I only use GrubHub for my delivery of snackage :)
Tip for consumers: GrubHub is wonderfull and its not their fault if your area has a limited selection of resaurants to choose from.Ask Mary about GrubHub
My friend ordered from here and they left the food on his doorstep outside, in the cold. They never rang the doorbell or called him up. He waited for hours for the food and only noticed and I came by his house and told him that this was outside his house. The food was rock hard and freezing. Ugh.
Very bad service. Ordered food several times, it ever arrived on time, almost always an hour late and few times mixed up orders. If you are hungry and you want food, don't order from them. Never ordering through them ever again
Absolutely the worst. They stole 4 dollars from me and never gave me my food. 9/10 would never use this service again. They refused to compensate me on my missing money claiming there was "nothing they could do" What a bunch of bull.
Tip for consumers: Don't mess up anything about your credit card info or you may be charged anyway but not receive any food!Ask McCalla about GrubHub
Usually we get food from Eat24. I have tried Grubhub twice. Both times my order was over an hour late from the estimated time. Both times I had to inquire about where my food was rather than getting updated. I sent the feed back to Grubhub, and got a we don't control restaurants. To me if you are 0 for 2, and your competitors can get food from the restaurants to my door on time, than something is wrong with how you are doing things. I will stick with eat24 in the future.
I ordered food. 2 hrs later, I called to see what the delay was.. They called me back 10 min after that to tell me that the food was not coming. They tried offering me a $15 credit to make up for it.. But I don't see how that helps my grumbling stomach.
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