It makes delivery so much easier and they have great customer service! (in 72 reviews)
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If you have options pick Postmates, the confusing driver care support is the most confusing policy ever, they toss you around to different departments via email to fix simple problems. If you would like to make money I implore you these people will leave you nearly Broke on Thanksgiving, and honestly it feels like they are doing it for entertainment. This is not the way a business should be run, if you plan on working here good luck. I'm trying to make enough money to leave this crap-Fest of a job.
I don't order food very often but when I do and I see those "Sign up for an account now!" I never sign up. However, with GrubHub you have to sign up to place your order. It's a hassle, it's stupid, and I really don't like it. I think I would have a better opinion on this site if it weren't for this fact.
The good points of this site include that it's easy to use, order, and view your receipts. Anyone can use this site it's so easy.
It used to be good until they leaked personal info out and CCs and info were stolen. The customer service people always have an Attitude and then place you on hold for 20 mins or longer with Terrible Music blasting in your ears.
I loved when Grubhub would give you a chance to play the game and win a free drink or 10 percent off your next meal. Foodler wins with doing the Pts and getting items.
IDK what else to say but sometimes its the Restaurants and not GRUBHUB but 60 percent of the time Grubhub is either down, does something stupid and doesnt palce your order or they Lie to you over the phone and say its on the way but in reality the order comes 50 mins later.
So I accidentally put in an order before it was ready and I was charged for it right away, and thanks to the website being so easily navigated it was so easy to change it and get the right order submitted and refunded for the wrong one. Thankful and impressed
This business is false advertising and they don't even care. I order food from Zaza's from an online menu, and when I went to go pick up my food it was a totally different price. I asked the man behind the counter what do you mean the menu said $6.99 and when I come to pick up my food it is $7.99 which was upsetting but okay its just a dollar more places do raise prices but the order that I order was the spicy chicken with fries and a lemonade. When I went to get my food he told me that there was no lemonade with it said lemonade would be more with the order. The man told me if I wanted to get the the order I will have to pay an extra dollar which I thought was wrong because that's false advertisement you should take that website down and don't try to tell me that it's not you you are the restaurant I order from. The man behind the counter told me plainly well if you
don't want it I can give you your money back (CAUSE WE GETTING MONEY OVER HERE ) HOW RUDE, HOW RUDE those were his exact words. I told him I wasn't paying an extra dollar for a lemonade in the advertisement said it came with a lemonade. Instead of the lemonade they were giving out little can sodas which they are really getting over when there can sodas are only $0.65 where is there lemonades he said would be a dollar this is supposed to be with the meal. He just was really rude not trying to listen to what I had to say he tried to say this wasn't his store and I know it was because the number that I called from the website was 414-445-9292 and then they had another number 414-369-6489. It just was terrible service and since they know they're making money over there they don't care how they treat people I think this place should be boycotted seriously for anybody. Well that's my rant for the day Nisha signing off.
I had a $10.00 off GrubHub coupon for a local restaurant. I went to GrubHub, Placed My Order, entered the coupon promotional code and my credit card info. When the receipt came up it had not applied the coupon. At this point I could not cancel my order. I called GrubHub and I was told by a representative that even though my coupon had not expired it could not be honored because the restaurant had already redeemed its quota of coupons and my coupon would not be honored. I asked to speak to a supervisor and my call was disconnected.
If there are only a certain number of coupons that will be honored, then restaurants should only receive that amount. This restaurant is still handing out these coupons.
Ive had so many issues n most of them r w the customer service. My husband worked 4 them as well until one day he wasnt able 2 log on and they had ended his contract wo any notice n then lied saying he wasnt working all,shifts which was bs. We both were working 7 days 12 hrs a day. Then they short ur miles 24-7 n then scdew ur orders up so ur pay is $#*!ed up everytime . The when i work app is non sence n always messes up so u cant get alot of shifts.way over staffed n most people are working under their friends or better halfs names which is not legal. Yet grub hub still here even tho so many workers and customers hate the company i called 2 tell them stores r giving us food in bite squad bags. They need to provide bags 4 stores. She said stop looking at it from a corp level. Lol $#*! its my level the more orders i get the more i make. People r gonna start usen bite squad if their food comes n the bag. Common sence ... pos company cant wait to see them fail.
I ordered from a restaurant waited 35 mins just to get an email saying my order was cancelled because the restaurant was not open today! UIm very pregnant by the way. They sent me a 10$ off coupon so I placed another order waited another half hour called grubhub they said my food was out for delivery and was getting me an eta of the driver I held on the pone for 16 mins before hanging up my lunch is an hour long and I wasted it waiting for my for food. I called back got another agent he said my order will be another 20-30 mins at this point I was done i requested a manager and my money back now i have two pending charges for food that was never delivered. Ill NEVER use grubhub again not to mention my coworker next to me ordered at the same time I did from grubub and she also did not get her food..
I've tried using GrubHub a few times this fall and I have to say I don't trust them. First order waited 30 mins past expected delivery and finally called and they told me restaurant cancelled order because they were too busy. I spoke with restaurant and they said they had given an option to add 30 mins on and to let them know but GrubHub never called back. I thought it was a fluke and didnt file complaint after I calmed down. I mean they said it's their policy to call if order cancelled or any issues so they couldn't have dropped the ball that many times. I used them again received my order and was going to try them one more time. Tonight the same thing happened again, food was 15 mins past due I didn't have any messages looked it up on app and showed my order was cancelled 30 mins after my order was placed and a good 45 mins before due time. Again no call or text! When I looked at email I have one saying cancelled because no driver for restaurant and I'll see refund in 3-5 days. So yet again GrubHub throwing blame somewhere else. I called and they said it's never happened before and I should have been called and heard "I completely understand " about 1000 times. They said they've refunded my money and could get me a voucher for $$ to use again in 30 days. At this point it's ridiculous, you charge $9 for delivery and have to gamble on if you will get your food or not. If they can't complete their orders then they should rethink having the service in some markets.
The delivery fee is approximately the cost of a tank of gas. The meal I ordered was estimated to be delivered within an hour. Almost two hours after the estimated delivery, I received an email indicating that my food was being prepared. By then, three hours later, I had already eaten, since it was enough time to grocery shop and prepare my own meal.
Will not order again. Asked them for a refund and told them to keep the meal.
I used grub hub to order Indian food from Himalayan Bistro West Roxbury, MA. It took 2 hours to get to me, and then I wS gives the wrong order, I contacted grub hub for the 3rd time, they contacted the restaurant and 30 min later I got my order, it now had two items missing! The food was awful! Grub hub did not care.
GrubHub offered a $12 coupon for each friend I referred who created a new account and placed at least one order. They offered the same coupon to the friend who signed up, so I was able to get 4 friends to sign up. They all got their coupons. I never got any. I contacted GrubHub about the issue, and they told me not to expect any coupon codes.
Thanks for lying, GrubHub! I had been recommending you to my friends. But I'll be sure to update them all on your stellar service. And by service I mean fraud.
GrubHub needs to get it together. If you're going to create a company like this, figure out how to do it right before promising people things. I've had nothing but trouble with them. I feel bad for their drivers and whoever else works for them. I give up on you guys.
They made me wait for 5 hours (6:30-11:30pm) for different reasons and then the restaurant I want to order food from was closed. I used a $12 referral code for that order which was canceled and at the end of the 5 hour wait, they gave me $15 free grub. So I ended up with no food, a bad headache (because of extremely late dinner, not kidding) and a $3 (net) discount for my next order. GrubHub is the $#*!ing worst!
I will never use grubhub again. I ordered and printed my receipt. I went to the restaurant to pick up my order. They can't find it. So I mentioned it I ordered it through grubhub. First comment, restaurant worker said "Argh, we're getting intermittent problems receiving emails". So that already irritated them. They looked at the receipt. They asked if I have email proof I got something from grubhub. I never got one. I told them, I never received email from them. If they're having problems getting email from grubhub, they probably had the same issue sending email receipts. They tried calling grubhub. They service said there is a 10 minute wait. They're too busy to wait.
They won't honor the order as they don't know if I fabricate the receipt. Really?!?? I was so pissed as I felt insulted after not getting my order. Called grubhub. It ook 15 minutes to get a refund. Never again!!!
Next time I order. I'll call the restaurant. If grubhub can't send as simple as sending emails out, then it's a crappy system!!!!
Per my conversation this evening with a “manager” I am relaying in writing my great dissatisfaction with your product. I have filed a report with the better business bureau, attorney general’s office, and the greater public in any way I can. It took an hour to even let me know my order was canceled. My funds are not being returned for 3-5 day which means they are not available for me to use to get the food you did not produce. As I shared with your manager, I made sure the restaurant I chose delivered to my home. Your site said it did to the end that a delivery fee was included. I DOUBLE CHECKED THIS. I placed my order and received the message that the order had been received. I received a time of delivery. An hour later, after waiting for food to arrive, I received a phone call from a very undertrained employee who made sure I knew it wasn’t her fault or he problem I asked to speak to manger who blamed it on HIS customer the restaurant. I will be sharing my communications with them as well so they know how they have been represented by your product. You need to reconsider taking people’s money before the product is delivered so that if there was a problem they would not be inconvenienced by not being able to use the funds they identified for their food purchase. This is a terrible practice. I was told “we are not a bank” and “the restaurant changed the delivery boundaries”. Neither of those excuses got me food this evening. I will be sharing this experience far and wide and have asked for an investigation through the BBB and AG’s office.
First and Last time Grub Hub Victim
I ordered my food at 350 pm and grub joke hub said food by 505 -515 pm no food called the restaurant and they never got the order called customer service at grub hub got a rude nasty $#*! and said it wasn't there fault there was a glitch In the system I said I'm done with them and wanted to get compensation or a refund she offered 10.00 coupon for my next order we'll take the 10.00 coupon and shove it your ass !!!! What a piece of sh*t company !!!! NEVER AGAIN !!!!
This isn't a repeat of other reviews. It's just another 1 star because I can't give a zero. We ordered dinner at 6:30 and called at 9 PM because we never heard from them. After much confusion, the lady said it would be another 45 minutes. We canceled. I guess we'll find out whether the charge to our credit card is canceled.
Ordered at 5:57pm and by 9pm had to go get fast food. After spending an hour trying to get a hold of their customer service through phone and chat a gentleman called from another company asking why I had not reached out to him instead (???). Explained I had no idea who he was and was going through GrubHub because that is who I placed an order through. Finally got someone on chat and she closed the chat on me immediately and rather abruptly and then another man called to see if everything had been resolved and he had not idea what had transpired or about any of the other callers/chatters - he said the restaurant had closed and they would have to cancel the order. When I mentioned that they had the food when they called the first time but I was already at McDs he said sorry the Eagles game has us backed up and then I said...I am in Jacksonville (???). Horrible company - definitely avoid at all costs.
i worked for Grub Hub and can tell you they have the worst Customer Service and dispatch employees ever. If your order is screwed up, the driver or restaurant can't help you because even their own employees can never EVER GET THROUGH TO THEM. I picked up from many restaurants in Denver who were furious bc they couldn't ever get through to Grub Hub via phone. There were multiple orders every day waiting for hours at restaurants and no way to get through to their dispatch. For anyone who ever thinks about working there don't! They repeatedly stole hours and money from me. I had multiple days where they would remove whole 10 hour shifts without notifying me and after ignoring my emails about the mater for days at a time, their response would be that they weren't busy so they removed my blocks. I'm pretty sure they are breaking many laws! I have no idea how they haven't been sued by restaurants and drivers.
WARNING AND BEWARE. SCAM I GOT FOOD THAT HAD TO B THROWN OUT. WAS TOLD GH WOULD HANDLE REFUND. NO THEY WONT. I SENT 2 INQUIRIES AND THEY WONT RESPOND. I HAVE READ REVIEWS AND THIS IS TYPICAL GH. THEY HAVE YELP, BBB AND MANPY SITES COMPLAINING ABOUT THEM. THEY DONT CARE ABOUT CUSTOMERS.
I found charges on my debit card for food i did not order, do not live at the address they delivered to and never sent them any information about my card. Grubhub refuses to help or even be courteous on the phone. Beware of this business!!
Second bad experience but by far the worst service I have ever received. I placed an order for a small group of family and friends for ~$60. About an hour and 15 minutes later, after receiving time updates via text, I get a phone call telling me the restaurant that I ordered from is closing early because they ran out of cheese and other ingredients to make the pizza! Huh??? Did I have to wait that long to receive that news? They said money would be back in my account within 3-5 business days. They had no answer to the question 'what if that was all the money I had left? Am I supposed to go to bed hungry coz YOU made a mistake?' She honestly said, 'Yes, unfortunately'. Thank God I did have more money and I ended up ordering Dominos so it all worked out. Au revoir grub hub! PLUS JAMAIS!!!!
ordered food at 3 hours again and it still hasn't come! Spoke with two representatives both of whom said they would call me back and didn't. Driver delivered food to wrong address. Grub Hub claims the restaurant is refunding my money yet the restaurant knows NOTHING about this or the promise from grubhub that the food will be here in 30 minutes. They MUST be lying. I know I better get my money back. They also claimed that they sent me free grub. Another LIE! NEVER AGAIN!
My son was at my home and ordered food from grub hub. The restaurant delivered the food and the delivery guy told me I owed 25.00. I paid him, plus a $5.00 tip. My son told me that you pay for the food on grub hub when your order it. I called the restaurant, and although they returned the money, they did not return the tip. There seems to be alot of confusion between restaurants and grub hub
AS A DRIVER FOR THEM, THEY STEAL OUR TIPS, THEY CALL US AND TELL US WHERE THEY THINK WE SHOULD BE FROM CHICAGO NOT EVEN KNOWING THE AREA WE ARE IN, AND THE EMERGENCY LINE TO CALL THEM ON IS A 20 MINUTE MINIMUM WAIT!!! $#*! THE COMPANY. $#*! THE OWNER. AND $#*! GRUBHUB! SHEISTY BASTARDS!!! USE EAT24, DOORDASH, ETC. STOP USING GRUBHUB AND LET'S ALL PUT THEM OUT OF BUSINESS!
Ordered pizza....it was delivered cold, burnt and with minimum toppings. Called the restaurant and was told that they would replace it until I said it was cold then they hung up on me. Grub hub offered a $10 certificate for a 30 dollar meal. Bull I say! Don't us them they do not care!
Don't use Grubhub. Just call the restaurant directly to place your order. I placed an order with GrubHub 2.5 hours ago for delivery. I searched specifically for delivery and found this restaurant. Estimated wait time was 1 hour. At the 1.5 hour mark, a message was sent to my phone stating that the driver was on his way with the food. At the 2 hour mark the food still hadn't arrived. At that time we called the restaurant who told us that they don't deliver, and that Grubhub was supposed to arrange for the delivery but that the driver never came. The food had just been sitting there for 2 hours. It was at that time that I also received an email from Grubhub telling me that my order had been cancelled. They cancelled my order 2 after 2 hours of waiting. We online chatted Grubhub to get an explanation, and they provided no explanation, only repeated over and over again, "Unfortunately at this point the driver was not able to pick up the order and the order was canceled." I called Grubhub and they confirmed that they were supposed to arrange for the delivery but again they were unable to explain why the delivery never happened. This is also the second time this has happened to us. Now I have a gift of $15 Grubhub dollars to use for my next order which will never happen because I would never order from a place that can't actually deliver food.
I've used Grubhub a few times because it seems convenient. Well it isn't. They always mess up the order and forget things- no matter what restaurant we order from. Today when they forgot something they told us they couldn't send it back out, but that we could order it again. The refund will be in 3-5 business days and we can't order what they missed because it doesn't meet the delivery minimum. They are completely unhelpful and rude.
This is the worst place to order food from. I'm traveling with a child and orderEd my food at 6:59PM, with a guaranteed delivery time of 8:25 p.m. At 8:40 I called to inquire about my food and they said it would be an additional 10 minutes, and they gave me a $10 coupon towards my next order(of which will NEVER happen), at 9:10 I called again and they said the driver would be there any minute. I called again 30 minutes later and they said the driver is pulling up now, keep in mind I was standing in front of the hotel in downtown Seattle at this time. So I took it upon myself to call the restaurant directly, of which after getting the run around with them they hung up on me. It is now 4 hours later and I still have not received my food. & I dare them to arrive with cold food and have the nerve to charge me $50. There will be hell in the city if that happens. This place should not be in business if they cannot deliver what they promise they will deliver. I had better see a refund on my card, or the Attorney General and the Better Business Bureau would be the least of their worries. It is the reason why this place will not last long. It is not right that people come to travel and they don't have rental cars and they depend on places like this to feed their families and instead of giving them what they paid for, they give him the runaround and offer no compensation. Word to the warning just go and get your food yourself.
So I just ordered grubhub tonight in LA to get veggie grill delivered. My apartment is four minutes DRIVING up the street from this restaurant on sunset boulevard. So I got a text at 9:13pm saying my driver was on their way with my food. It's 9:48 pm, still no driver, so I called the customer care line.
First, the "delivery issues" number located on my GrubHub receipt left a phone number that took me to the Veggie Grill location, not GrubHub. So I had to google GrubHub's actual customer service line to call.
I called the number and a guy answered. I told him what was going on and he said he was putting me on hold to get in contact with the driver. Instead, he put me on hold for TEN MINUTES with no update. It doesn't take ten minutes to call your driver on the job to ask where their location currently is. I know businesses often put customers on "hold" when they don't want to deal with something, so I'm thinking that was the case.
I hung up then called the number again, this time to get a different dispatcher's line. She "apologized" for what was going on and said they can't do a refund, and she would send me a text with an update. I got off the phone with her, but no text. Then she said delivery time takes an hour??? When the restaurant I ordered is up the street from my apartment...?? She didn't specify if this driver had other orders he was delivering or not.
I ended up getting my food right before 10, but no explanation or apology was given by the driver. And no text.
I ordered food at 12pm and received a email saying it will be delivered between 1-115... it was 1:50 and got nothing so I called the restaurant and they said they received nothing and that they would contact grub hub and call me back to let me know. 10 minutes went by and I got no call so u called them back for them to tell me grubhub never faxed over the order and they have it now. I asked if it was possible to get reimbursed something for the delay and I was told it's the Internet and that sometimes these things happen. P.s. I received no apology. So I spent 30$ to wait 2 hours for some food. If i would of never called the first time no one would have called me. The restaurant is called College Pizza in boston. Never again for either college pizza or grubhub.
Just spent 2 phone calls trying to straighten out why even though my full address is on profile, orders have regularly been late and have to make multiple calls, now emailing to let you know recipt never gives full address even though in profile ?? They keep saying so sorry and I need to fix my profile & profile has full info. No resolution, multiple times....
Called to cancel an order because they changed delivery times last minute and I had to wait another hour for my food. The customer service representative "Jacqueline" was very incompetent and rude. She had to call me back 3 times because she was unable to write down the correct order number I gave her. She then blamed me saying that I kept giving her different numbers. When I complaint to her, she simply hung up. I called again and was finally helped by another representative who knew how to do her job.
I ordered food back in August when the grubhub serves went down they handled this wonderful at the time, and even sent a free $10 off my next order.
A month later I go to use this and it has expired. I call grubhub to clear this up. Instead I spend 5 min with a rep who was super rude spend another 10 minutes on hold then the supervisor tells me he can't find evidence of this coupon and asks me to do the work for him.
The last two times ordering from GrubHub has been more of an hassle than it's work. I'm disappointed I've recommend friends to use them, and now want to them otherwise.
Tonight was the last straw. probably a 75% success rate. But if 1 out of 4 times you don't get dinner it's not a good situation. Usually what happens is you order, your food is 'being prepared', and then after 30-40 minutes you get a call telling you that there never was any order, it's cancelled, there's no driver, etc.
The problem is grubhub is a good idea that doesn't really work. They can't make restaurants look at a fax machine, they can't entice them to pay attention. Restaurants repeatedly told me it is MY fault for using grubhub, and I finally agree w/ them.
This is not the first time I had to return food to G's Grill. This last time I ordered pizza and it was soggy! I called the manager and he was not helpful wouldn't make me another pizza and he was very rude. I will never order from G's Grill again!
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