Grubhub is unorganized, unreliable and they have poor customer service. (in 103 reviews)
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1) twice they have not processed returns when my food never even arrived
2) their customer service is slow, inefficient and rude (you eventually give up it's so slow)
3) they will send you codes that don't work and then charge you the full amount without notifying you that the discount wasn't applied
Really the worst company I have ever dealt with. I wouldn't have come back ever, except having my cc on file has helped when I can't find my card. I plan on reporting them to the Better Business Bureau, and I recommend others do as well.
I called GrubHub 3 times and each and every time it was bad. One time the food did not arrive within 3 hrs. and the other two times (such as today on 5/24/16) the wrong food arrived. I'm allergic and can't stomach onions. The Patpong Restaurant in San Francisco tossed in onions everywhere and lied about it to GrubHub when they called. The restaurant refused to pick up the wrong order. There was nothing GrubHub could or wanted to do about it. What a shame as I will never order from them again.
I've used GH twice- first experience was OK, but I found it odd that someone called and asked if I really wanted delivery at that particular time (since it would have been rush hour, tho there's never a good time in Northern VA.) I was hungry, hence why I ordered food but the woman on phone said getting someone out at that time would take a while. I thought that the high price was for convenience and the fact that this kind of stuff wouldn't be issue. I ended up agreeing to get my food over an hour after I wanted to since by that time everyone had already picked out what they wanted.
My most recent (and final experience) was beyond ridiculous. Long story short, I put order in for food at 4:10pm and we didn't receive til about 8:45pm. I had to call GH 3 times, each time getting someone different who gave me a different excuse. First time my order never made it to restaurant and they did offer to take off delivery charge. Second time the person I spoke with had zero idea what was going on and I felt like I was dealing with a teenager who hated her job. I was told my order wasn't received by restaurant til 7:25 and that everything was in process, which was BS. Third time I called to just cancel the whole thing but was then told the delivery guy was on his way already, which he got there 20 min later. They should have given me way more than free delivery at that point considering it took over 4 hours and a lot of frustration just to get food. Never, ever, ever again. I think you'd have better luck sucking it up and going yourself.
I want to like this service, but it is such a hit or miss. Customer service is lackadaisical and couldn't care less about delivery issues. I'm finished hoping my order is correct or that the food will arrive at some point. What a waste of time.
Food arrives late somewhat regularly. They also sent me a coupon for "10$ off your next meal." I read the fine print, and it did not contradict the statement on the flier. When I tried to enter in the code, the website popped up a message "For first time customers only." I was already at the check out, and ravenous. Doesn't the phrase "next meal" imply that you've already ordered from them before? They are a scam.
I've ordered from GrubHub 7 times in the last few weeks. It's been seamless. A couple of days ago, I received a coupon and a promo code for discounted delivery. When I tried to use it, the discount was denied. I ordered anyway, (no discount) and called customer service at GrubHub. They said the promo was for 1st time customers only. They gave me a $5 dollar credit.
The coupon (even in the finest print), does not say the discount applies to 1st timers only. I emailed it to them so they could see what I meant. Maybe I'm cheap and petty, but if a business offers a deal and makes a mistake in the fine print.... THEY SHOULD HONOR THE PROMOTION!
Ordered from a pizza place less than a mile away. Placed my order at midnight, and the place closes at 1 am. Estimated delivery time said 12:50, okay. 12:55 rolls around and still no pizza, so I decide to call the pizza place, since they're about to close. The woman there tells me my driver was at my place twice and didn't see me so he drove away each time. Wtf? I never got a call from the driver even though I provided my correct phone number and specifically mentioned in the instructions to call me so I can come outside (I live in a dorm). Driver apparently drove by my place several times, didn't bother to call, and left. If I hadn't called the pizza place at the time I did, they would have closed and I would have never gotten my order. Horrible organization and zero management from grubhub to keep things on track. I didn't even have a way to contact my delivery driver directly.
Ordered through Grubhub once and the emails started. Ug! Went to remove from mailing list and they claim they are having trouble so I can't be removed. BUT WAIT it gets better.
Went to download a Karate event to my calendar and the grubhub menu pops up blocking the action ??? BUT WAIT I called customer service and was told I have to wait for the next email!!###
Don't use them especially if you are a busy person this company will cause you problems.
I got my order late, with a wrong item and food was cold and all over the place in the boxes so I couldn't even eat it. Contacted customer service and they were no help, they don't care about helping so I threw away money. Never using this again. Worst service I have ever gotten, even with the person who delivered, he was mad because the gate wasn't open. 0 stars for this
3 times ordering, Grubhub gave drivers(according to the 3 different drivers) the wrong address all 3 times, even after I called to make sure they had a note for the correct address after the initial address mishap(which no other delivery driver from any other service has ever experienced when delivering something to us, just Grubhub.) Also, wrong orders, all three times, missing many entrees, ending in my expense. Seriously, nobody in your party who is hungry wants to wait another 1 1/2 hours for the next wrong entree to show up. This service is a complete train wreck, a total joke. I am done, never again, never ever. I love Veggie Grill. I am so sad they have partnered with this incompetent service. Consider yourself warned.
Signed up yesterday, 3 pages of restaurants to choose from; went to order tonight and only TWELVE to choose from!! 5 of them had horrible reviews. Tried Chat help and your guy was very unhelpful.
Will never use GrubHub!!! DoorStep got the order and a nice tip.
2 hour wait time for 2 Stromboli's from a place less than a mile away. Not only did I tip $4 for $20 worth of food I had to order to meet a false delivery minimum, but grubhub charged me an additional $5 to place the order. Pizza Plus never updated the order status and we were surprised when they did finally show up because I specifically used the special directions area to let them know to call my cell when they got to my apartment building. Apparently they can get into my secured building with no problem which I'm uneasy with. Total $#*!ing scam!
I've had many run-in's with this company and would not recommend ordering from them, ever. So, why keep ordering from them, you ask? Well, because I'm a busy woman... and I keep hoping they'll fix the issues like they assure me they will. It has been my experience, in the past, that their site sucks, big time. There's a place to put special requests like "dressing on the side" or "please substitute blueberry pancakes for regular pancakes" or even, "please send enough syrup for everybody's meals!" Yes, I got one small container of syrup to split between two breakfast meals containing 5 pancakes, and a waffle. Not good. I'm not sure why they even have the spots to request stuff like that, when nobody ever reads it and so, they never fulfill those requests on your order. Today, I ordered from a sort of fast-food Mexican restaurant. I ordered a burrito and a fish taco. I was hoping to get my taco eaten before I have to leave for work, and to take the burrito to work with me tonight because the cafeteria at work isn't open at night. When I placed the order, the delivery time was about an hour wait which was fine. That seems to be the norm on this site. An hour later, I went to see where my food was via the "track your order" part of the site, only to find that the food will not be delivered for almost another hour.
Update... just got the food... only about 20 minutes late, but it's all soggy and cold. Seriously.. cold to the touch..What they need to do, is have a better set-up with the restaurant so the food doesn't sit for an hour.. This food was prepared at 4:15.. and delivered at 5:20. unacceptable..... Ever eat a cold fish taco? Yeah...
My best friend's wife is in the hospital recovering from chemo, and he works a physical job early in the morning and spends the evening and late night with his wife. Like many other groups of friends and family members, we encouraged meals to be delivered to the kids, so their parents can be relieved of this responsibility and heal physically and emotionally. The family's home is hours away, so dropping food off each night is difficult.
Unfortunately, I encouraged GrubHub:(. The first time the order made it to the kids, but it took 2 1/2 hours which seems to be normal. The second time I ordered food from the same restaurant through GrubHub at 6:52pm which was scheduled to arrive at 9:15pm but never did. The kids called me at 9:45pm and made me aware that the food didn't arrive. Now 10:00pm, I called the 24 hour number of GrubHub and didn't get much help. The agent couldn't see where the order was since they were working through a third party. The supervisor got on the line and didn't do much more. They tried calling the 3rd party delivery service and said no one was answering. After being on hold for 20 minutes, they told me there was nothing they could do. The supervisor said they would call the next day to find out what they could do.
Meanwhile, 3 kids were at home with no parents and no food. I explained the situation to the GrubHub support staff who were anything but supportive. They WERE happy to let me know that they could reimburse me the money once it was confirmed that the food was indeed not delivered and gave me a $25 credit for my next order. I asked what they were doing to help feed the three kids, but they had no answer.
As I predicted, the next day no one from GrubHub initiated a phone call to the third party. I had to call to prompt them to call the other provider, so I can get my money back.
Don't worry. The kids didn't starve, and the world didn't end. What bothers me is the lack of any empathy for this situation. It was my responsibility to help my friends through a difficult time, and I failed. I trusted GrubHub to do their job by making sure the restaurant and a third party delivery service did their jobs to make sure the kids got fed. If they can't facilitate the food being delivered, how is GrubHub a reliable provider.
Let me know if you want a $25 credit. My bad for choosing GrubHub. NEVER AGAIN!!!
I JUST MOVED AND WANTED DELIVERY TO MY NEW PLACE, THE ORDER WAS LATE, COLD AND DID NOT HAVE ALL THE ITEMS. I WAS TOLD I WOULD RECEIVE A REFUND, WAS SENT AN EMAIL! YET NO REFUND IN MY BANK.
TWO DAYS LATER I GET A CALL FROM SECURITY STATING THAT MY DEBIT CARD WAS BEING USED AND BASICALLY THE PHOTO I TOOK WITH THE AP ALLOWED SOMEONE IN CANADA TO USE MY DEBIT CARD.
GRUBHUB CUSTOMER SERVICE - JERRY! AFTER TELLING THIS IDIOT THAT MY CARD WAS USED AND STOLEN FROM THE AP HE PROCEEDED TO NOT BE HELPFUL AND MADE ME EVEN MORE UPSET, NO CUSTOMER SERVICE.
I HATE GRUBHUB!
I went onto the Grub Hub website and a pop-up ad offered $7 off for first time users. I went to place an order and the $7 off wasn't applied. I contacted Customer Service online and asked if they could send me the promo code. After waiting 10 minutes for a response, I was told they aren't running any promos, but to watch Facebook for promos in the future. What B/S, clear bait and switch. My first experience with Grub Hub is my last.
The service is terrible because the drivers are sent phone notifications, then they must drop whatever they are doing to go to multiple restaurants and then make multiple deliveries. A smart person would automatically know that by law food is allowed a total of 2 hrs before being deemed unsafe, grub hub is a bust! i filled out tha app to become a driver but after the math declined because as a driver I would earn less than minimum wage
my wife tried to order me lunch and grubhub failed. this the 3rd time grubhub has failed to deliver on-time, if at all. this time the order was placed just to wait thru my entire lunch to find out they don't offer food from the restaurant that was listed on their website. I would not recommend grubhub to anyone, EVER. PATHETIC
Tip for consumers: DONT DO ITAsk Cory about GrubHub
Worst delivery service EVER! I've tried ordering multiple times over the past two years from various restaurants, and EVERY SINGLE TIME the order is either wrong and/or it takes 2-3 hours to get there. Ridiculous! When I have called to complain, they are rude and never offer to discount anything, replace anything, or make up for their mistakes. They are terrible. I tried them again last week because I had a coupon. Mistake. Our pizza took almost 3 hours from a place 5 minutes away. My kids were starving since we finally ate at 9:30! I will NEVER order from them again.
Placed an order at 11:45, got a message it wouldn't be ready till 3:30. Called and spoke to customer service to cancel order and was told no it will be ready and delivered at 12:30. Along comes 12:30 and no food. Called the restaurant and food is ready they are just waiting on the driver from Grubhub. Finally I get a call from the driver at 1:29 that he just got the food but his navigation app was not working so he could not find where to go sorry he is late. I don't want food that was sitting for over an hour, never mind. Called customer service back and they said oh well they can't do anything about it they show the food was ready at 1:29. I told them yeah that is when the driver picked it up but the food was ready at 12:30 and my lunch is long over now. They can't help or even give me a refund. DO NOT USE THEM THEY WILL RIP YOU OFF>
GrubHub takes forever to deliver your food because you are last on their many delivery. Ordered from pizza hut which is a 10 min drive, and it took an hour to get here. On top of that it was the wrong order and it was cold. Had to go back to pizza my heart and exchange it.
GrubHub is terrible placed an order more than an hour ago, they charged my credit card immediately, the restaurant did not get the order, called customer service and waited 35 minutes for someone to answer, they were not helpful at all asked for a manager and back on hold for 30 minutes!!!!!
Order was never received by the restauraunt yet my account was charged and no one was able to help me via their "24/7 chat" and after calling their 1-800 number 20 times with only a busy signal, I was out 22 dollars and no dinner. NEVER EVER USING GRUB HUB AGAIN.
Ive had 2 orders not fulfilled out of Grubhub, they just ate my $#*!ing money. Up-right, never delivered their food nor have I gotten any sort of compensation. Don't use grubhub, use a real business for your food transactions.
Tried them once...horrible service. Dumb enough to try again...waited two hours for our food to be delivered only to receive a text message stating they cancelled our order due to the restaurant being closed. We ordered before 7pm. The place didn't technically close until 9pm....we ordered our food a full two hours before they even closed. Waited two hours for food that never came. I would stay far far away. They suck and their customer service is the worst I have ever encountered. Do yourself a favor and do NOT use this company. We will never use them again and will make sure to spread the word to family and friends.
All I can say is save your money. Never use this company. They lie about saying they tried to call you. Your refund will take 3-5 business days. Worst customer service. All they know how to say is I'm so sorry. If they were sorry they would fix how things are run. But in reality, they do not care and just want your money.
I placed an order from a place half mile from my apt. Could not pick up myself cause I had an injury. Placed the order at 4:44, it was picked up at 5:18. 5:41 and I still don't have my food. Tracking it and the car just keeps driving further and further away. The driver has called me 2x to say it will be arriving later than the scheduled time is showing on the website. This is a freaking joke of a business!!! I should've just had uber take me and had the driver run in and get it.
Grubhub and Seamless are the same company. I use the site to look at menus but never order through them. Each item you order through Grubhub or Seamless can cost you an extra $1-$3. After looking at menu, I call the restaurant with my order. It took me a few orders before realizing this. I first call the restaurant with a question then proceeded to order while on the line. My food bill was much cheaper ordering the exact same items. Then did some research and notice on every restaurant, the menu not on Grubhub and menu from Grubhub price don't match. free delivery, yeah right. only when you call the restaurant directly.
I ordered food late in the night like 12:00am. The food never showed up and I ended up waiting for 2 hours and passed out. When I called the customer service next day I was telling them that this happened couple of times and it's annoying, the rep asked if there is anything else I would need help with. She just cut me off and didn't even let me finish.
Never using them again!!!
I used Grubhub to place my order at six, and at 845 called the restraint. They charged my account $30 and never even sent the order to the people they needed to for our good to get made. They close at 9 and a refund still has not been issued.
Bummed to order food for the convenience purposes, and expect it to meet the 55 minute expectation. When I get a text saying it will take 90+ minutes for my food with no way to cancel, that's ridiculous. Plus- I can't leave a review on the website. Frustrating to say the least.
GrubHub came 2 hours late with my meal, that they didn't even get right and trashed on the way to my house. I thought they would be a little sincere considering how late they were, but instead the delivery woman was rude and inconsiderate. I will never use GrubHub again and avoid the inconvenience by getting my meal myself.
I ordered for the 4th time with Grubhub tonight. I got a restaurant that was Chinese. ChinaOne in Hollywood, FL. The food was INEDIBLE! Grubhub called them and they refused to refund. The food was the worst I have ever had, don't order from ChinaOne in Hollywood Fl. Grubhub said that the company would not refund. And as such, if they delivered me food, even if inedible, they gave me what I ordered! I threw 95% away as I at 1 Chicken on a stick, Salty and gross, and about 3 bites of General Tso's chicken, tasted strange and not like ANY other Chinese I have eaten anywhere else in the US.
Again, Grubhub said "if you received your food, it is the restaurant's decision whether or not to give you a refund." Of course they don't want to refund. Grubhub is who charges the CC, if the food is inedible, they should refund.
DON"T order through Grubhub! You will get $hit food and since you got it, oh well.
This service WAS fast and useful. It has drastically fallen in my mind. I've used this for 4-5 years but my girlfriend, brothers, and friends of mine are finished with this company. DO NOT USE!! Your food will show up... But LATE, COLD, and SOGGY. This past weekend we had bad service on Friday, they were helpful-ish and gave us money back, so we tried again Saturday night to see if they cared and if they fixed the issue... Worse. Food came even later and I had to walk outside in my PJs to retrieve it due to the driver's poor navigation skills. Just go get your own food. It's worth the time and the savings. Massive
I tried grub hub for the first time. This is the worse delivery service! After thirty minutes, we watched the driver drive past our house. Thirty minutes after that, I get a notice that my order was delivered - we never got it! I called customer service, was on hold for fifteen minutes only to find out that the driver said he walked up to the front door, rang the doorbell and was told I didn't live there. He went to the wrong house! He said he came to my house. Impossible! My husband was waiting outside. We were tracking the drivers progress. Then I'm told that the food was returned to the restaurant. Unbelievable. I will never use grubhub again.
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