• Go-Parts

2018 CUSTOMER CHOICE AWARD

Go-Parts

Overview

Go-Parts has a rating of 4.39 stars from 352 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Go-Parts most frequently mention customer service, fast delivery, and great experience. Go-Parts ranks 24th among Auto Parts sites.

  • Service
    43

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 93.6%
Positive
176
Neutral
6
Negative
6

Instant Feedback

See all photos

What reviewers want you to know

Positive highlights

Critical highlights

No critical highlights yet

How would you rate Go-Parts?
Top Positive Review

“Tail light replacement”

Carlos P.
1/28/24

All went well no problems and the tail light arrived in good condition. I have two suggestions 1) I wish you would have sent me an email or a text message or something to let me know the product was on its way. 2) The delivery guy left the package outside the fence where anybody could have grabbed the box, I don't know if you have control over that particular problem but just a suggestion. Overall I'm very satisfied.

Top Critical Review

“The site had issues that made making payment difficult”

Robert A.
2/8/24

The site had issues that made making payment difficult. Seems sluggish and slow to respond to input. Had to log in three times to finally complete a one item transaction. Good company - glitchy website.

Reviews (352)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (31)
Thumbnail of user carlosp433
2 reviews
1 helpful vote
January 28th, 2024
Verified purchase

All went well no problems and the tail light arrived in good condition. I have two suggestions 1) I wish you would have sent me an email or a text message or something to let me know the product was on its way. 2) The delivery guy left the package outside the fence where anybody could have grabbed the box, I don't know if you have control over that particular problem but just a suggestion. Overall I'm very satisfied.

Reason I chose this business:

I've bought parts from Go-Parts before I'm a returning customer.

Thumbnail of user chesteru1
1 review
1 helpful vote
February 2nd, 2024
Verified purchase

Great job! Parts arrived faster than I expected considering I'm in Canada. Side mirror cam in perfect condition. Email correspondence was quick and effective.

Fast email response.

Service
Thumbnail of user paymentn4
1 review
0 helpful votes
March 5th, 2024
Verified purchase

Shipping was ridiculously expensive twice. The amount of part was. It wasn't a good experience.

Thumbnail of user johns13913
2 reviews
1 helpful vote
February 17th, 2024
Verified purchase

Needed a couple taillights. Found them incredibly easily. Great price. Showed up 3 days earlier than I thought they would. They just get things done

Thumbnail of user anthonyw1772
1 review
1 helpful vote
January 26th, 2024
Verified purchase

Not ok. Said part is broke but put sale back up.also never told me about it knowing I need it.

Thumbnail of user delyonnem
1 review
0 helpful votes
January 6th, 2024
Verified purchase

The response time was quick. I had no problems getting my return. It took about 2 days because of my bank.

Reason I chose this business:

Go parts popped up on google when I searched for a part.

Thumbnail of user davidl6475
1 review
0 helpful votes
January 11th, 2024
Verified purchase

Great Price, Easy Check out. Hopefully the rest of the process is as good. Thank You!

Reason I chose this business:

Price and apparently the correct part number as well

Thumbnail of user kristinat163
1 review
1 helpful vote
February 9th, 2024
Verified purchase

Bought a side door mirror with a camera for my Honda Civic and it fit amazingly. At first, I was skeptical because I wasn't sure if it was a good match even though my model was listed but once I received it and assembled everything it looks great! It was a very smooth transition from searching to checking out!

Reason I chose this business:

I was recommended by a friend who had also bought from the site. It was also the best price compared to most sites. It's definitely the mid-range of things. Not too expensive that breaks the bank but not too cheap where its sketchy if it will even work.

Thumbnail of user vicc85
1 review
1 helpful vote
January 10th, 2024
Verified purchase

Great experience from the use of the website to arrival of ordered parts! Excellent price too!

Reason I chose this business:

Price, Quality, and I have used them before!

Thumbnail of user marquadriank
1 review
1 helpful vote
February 7th, 2024
Verified purchase

Wonderful. Would recommend to anyone. Service was wonderful and price was not too expensive.

Thumbnail of user ruthy638
1 review
1 helpful vote
December 19th, 2023
Verified purchase

Though I didn't get a tracking email as stated upon purchase. It was definitely great that when I did contact Go-Parts, they were very prompt without having to give so much detail about my order. Sounds like they have a pretty great system for tracking each of their orders.

Very prompt. Professional. Knowledgeable.

Reason I chose this business:

Price was right

Service
Thumbnail of user terrancem138
2 reviews
2 helpful votes
March 10th, 2024
Verified purchase
• Updated review

Tried Go Part before, good replacement mirror, thought I'd try again. Mirror fit great, works great, love Go Part!

Reason I chose this business:

Used them before with good results. Recommend, good parts, good prices.

Tried Go Part before, good replacement mirror, thought...
February 25th, 2024
Verified site experience
• Previous review

Tried Go Part before, good replacement mirror, thought I'd try again.

Reason I chose this business:

Used them before with good results.

Thumbnail of user christinec2884
1 review
1 helpful vote
February 22nd, 2024
Verified purchase

Great experience. Awesome customer service and fast shipping

Superb

Reason I chose this business:

Cheapest for my part

Service
Thumbnail of user travisk256
1 review
1 helpful vote
February 9th, 2024
Verified purchase

Part was shipped sooner than expected. Excellent service

Reason I chose this business:

This was the only place that offered the part I needed and could be shipped in a reasonable amount of time

Thumbnail of user rona650
1 review
1 helpful vote
January 25th, 2024
Verified purchase

I ordered a replacement sideview mirror for my 2015 Subaru Forrester. It appears to be just as good as one manufactured by Subaru and costs a great deal less.

I did have to email Go-Parts to get a tracking number for delivery since one was not provided in the original order confirmation, but that's "small potatoes."

Reason I chose this business:

They had the part I needed at a good price.

Service
Thumbnail of user robertp5387
1 review
0 helpful votes
March 4th, 2024
Verified purchase

Easy, accurate, timely and much better price then local brick/mortar outlets.

Reason I chose this business:

Seems to be best price found by searching

Thumbnail of user tiaa64
1 review
1 helpful vote
March 4th, 2024
Verified purchase

Low price, fast ship, good part as expected. Thanks.

Fast response.

Service
Thumbnail of user sheilad569
1 review
1 helpful vote
January 30th, 2024
Verified purchase

Loved it ¡¡!¡¡!°°!^!;

Reason I chose this business:

Found go-parts on Amazon when looking for part I needed

Thumbnail of user paymentm6
1 review
0 helpful votes
March 15th, 2024
Verified purchase

No issues with part. Worked perfectly and met my needs.

I received no communication after my purchase confirmation. Part just showed up a few days later.

Thumbnail of user dand1460
Dan D. – Go-Parts Rep

We are sorry if our message did not reach you, maybe it ended up in your spam folder.
If there is anything we can help you with please let us know. Have a great day!

Thumbnail of user dannys675
1 review
1 helpful vote
February 2nd, 2024
Verified purchase

Managed to get the OEM part for my car at a great price. Super fast service and shipping. Thanks!

Reason I chose this business:

You had the OEM part I needed for my car. My car is an older Nissan and it’s getting harder to get parts for it. Thanks!

Thumbnail of user rkr15
2 reviews
1 helpful vote
January 22nd, 2024
Verified purchase

Fast shipping. Great fitment. Parts are made to OEM standards.

Reason I chose this business:

Have purchased in the past.

Thumbnail of user hiloh
1 review
1 helpful vote
January 16th, 2024
Verified purchase

Perfect fit! Got my AC blowing on all speeds again. Thank you Go Parts!

Reason I chose this business:

Part was priced right

Thumbnail of user elissas53
1 review
1 helpful vote
January 17th, 2024
Verified purchase

Great experience, thank you. Good customer service.

Thumbnail of user joseo642
1 review
0 helpful votes
February 14th, 2024
Verified purchase

I ordered this item but never recieved any delivery confirmation. Until I contacted someone to cancel my order only to find out it was being delivered that day.

Service
Thumbnail of user ryanr1270
1 review
0 helpful votes
January 19th, 2024
Verified purchase

Excellent experience! Go-Parts is my go-to for auto parts! Thanks!

Reason I chose this business:

Best prices!

Service

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Buy discount parts at Go-Parts. Our inventory includes OEM, CAPA-certified, and aftermarket parts. Best price guarantee.

Business History

For more than a decade, Go-Parts has worked diligently to provide high-quality replacement parts at the lowest possible prices. As our diverse team continues to grow not only in number, but also professionally and personally, we are committed to offering the highest level of customer care in the industry.

Ordering the right part is simple with Go-Parts, as our Year/Make/Model search tool, and additional Sub-Model specification ensures that you find the right part for your vehicle EVERY TIME!

Go-Parts is a proud retailer of CAPA certified products. All of our parts are backed by a manufacturer’s Limited Lifetime Warranty, so you can be certain that the part you order will perform just as it should.

Company Representative

Thumbnail of user dand43
Go P.
Typically responds within 3 days

How do I know I can trust these reviews about Go-Parts?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

4.4
352 reviews
Have a question about Go-Parts?