Gardener's Supply Company has a rating of 1.3 stars from 130 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Gardener's Supply Company most frequently mention customer service, credit card, and planter box problems. Gardener's Supply Company ranks 103rd among Gardening Supplies sites.
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I have several of their copper plant trays that I use instead of plant saucers. They look good and do not leak or turn green. Last week I ordered two more of these tray sets. A few hours after I placed the order, I discovered that I needed a third set. The person I spoke to at Gardener's was very pleasant and accommodating. Although she could not change the original order, she gave me a discount on the second order in order to minimize the increase in shipping costs that would be generated by having two orders instead of one.
I ordered a seed starting kit and mix from Gardeners Supply Co. (Total $70+!) After 11 days, I checked on my order status, and it's still "processing." Hasn't even shipped yet. When I called customer service, was there was a 23-minute wait to speak with a rep. Unacceptable. If I had checked reviews of the company, I never would have ordered from them. Avoid!
I ordered a seed starting kit and mix from Gardeners Supply Co. (Total $70+!) After 11 days, I checked on my order status, and it's still "processing." Hasn't even shipped yet. When I called customer service, was there was a 23-minute wait to speak with a rep. Unacceptable. If I had checked reviews of the company, I never would have ordered from them. Avoid!
Products used:
Never received my order
Ordered item, never shipped, never notified me it was "out of stock." I checked 11 days after I ordered to track the order, then the website conveniently said that function was temporarily unavailable. How convenient. There is No information on their website about how to cancel an order. I wish I had checked their business profile here before ordering. Will never order from them again.
What a hugely disappointing experience I had today. I've ordered some raised bed corners a week ago and told they're unlikely to ship and the next week, that order fulfillment is taking over two weeks across-the-board.
They make a big deal about being employed, but I couldn't find an employee who had the decency to at least offer expedited shipping. Once they do get their act together. Poor, poor, poor.
Products used:
Raised bed corners
I placed an order for some seed starting medium on February 15th, I was not told otherwise so I assume it was in stock. It is now March 2nd and I am still waiting for my order to be delivered.
I called customer service and I was told that they were backed up on shipping orders and I get that I guess but this is absolutely ridiculous.
Also I assume that when you only work 5.5 hours a day that it is hard to fulfill your customers orders.
Products used:
Seed starter
Very, very slow processing from ordering to shipping. Was one month. Ridiculous. It took so long to get it shipped that I was not sure if I paid.
Products used:
I purchase it elsewhere, in addition to this place.
Plastic watering trays.
I wish I had read the reviews before I placed an order with this company. I placed an order on March 31 and 3 weeks later, it still hasn't shipped. They keep debiting my financial account though. I'm filing a complaint with the Vermont Attorney General's office.
Do not even consider buying the small sitting stool that folds down for a knee support. Great idea but they use cheap plywood for the insert and if you leave it outside it simply rots which is what ours did in less than a year and crashed while I was sitting on it. I am replacing the plywood with maple and it should work OK though the springs and other parts are pretty flimsy. Simply not worth whatever they charge.
Tip for consumers:
It is cheap plywood for the base. Can not be left outside
Products used:
Folding stool
One afternoon I ordered 3 privacy screens and very early the next morning realized they weren't right for my project. I tried to cancel by phone and internet but they said it was too late. A FedEx tracking number had not even been established. They did not intercept it from seller, (it had only been 12 hour) but the screens took 3 weeks to arrive. I used the cheapest shipper to return them and it cost $245.94. With electronic technology today I feel they should have been able to cancel this order. Also, there were no packing slips in the boxes, so no return form with return labels, as I was told there would be.
Tip for consumers:
Do not order anything until you have thought about it for a few days and are 100% sure. They would not cancel my order within 12 hours of making it.
Products used:
None
I've emailed and called to no avail. They sent me this product with a BATTERY INSIDE THE GLASS LANTERNS, which obviously broke them. Not only that, but the product was in a shoddy "recycled" box. I need my money back and I don't think it's fair to pay for shipping after this item was broken not because of the deliverers, or me, but because they decided to put loose batteries in a glass lantern. Who does that?
Buyer beware! I ordered from this site in April 2020 - right in the middle of Covid and the growing season. Customer service has been non existent even in July 2020. Won't answer phones or respond to emails, though they will gladly take your order! Also, their policy for returns is you pay return shipping - even on damaged items... and they will only issue store credit or exchanges, no refunds.
I was shipped duplicate items and as tried to return them, but since no one responds to my phone call or email - I am not paying return shipping for their error - I guess they are mine. Talk about inventory walking out their back door!
So frustrating! We bought 2 garden beds. One was fine, but the other came with missing parts. I have spent a total of over 6 hours on hold to be ultimately disconnected after waiting over an hour each time. I have filed 3 incident reports via email... and NO repsonses after a month. We finally returned the item (at $50 shipping cost!)... just to try to recoup some money - but I am not holding my breath. SO disappointed!
The Employee Owners of this company should be ashamed of the service they provide. It's impossible to get through just to report an issue. No response to email, on hold for >40 minutes after being given an estimated wait time of 16 minutes. Received a damaged product after waiting 6 weeks for it. I will never shop there again. So disappointed.
Products used:
Product was damaged. No response from customer service.
I never received my order and I paid more than $30.00 USD. They said that order was delivered. I will never buy from this company and I will never recommend this place to anyone not even to my enemies
This company is extremely misleading. Please see my report to the FTC for full details.
Pros: Please shop for garden supply somewhere else
Cons: This company is difficult to contact, has misleading policies, and will take advantage of customers that are not willing to dedicate hours to resolve their issue with the company policies or products.
Waited 3 months for my order and when it came I was overcharged for their already high shipping. However, they charge your credit card immediately. It took many calls to resolve the problem and I was told that I would be refunded in approximately a month IF they determined I was overcharged. Very frustrating, I will never do business with them again. Everything about this company is designed to benefit them and take advantage of the consumer.
Tip for consumers:
Stay away
Products used:
Garden wire cloche
If I had known it would be like this I never would have ordered from Gardener's Supply. Every few days I try calling, but usually am on hold for almost an hour before I speak with somebody, and although the people are friendly on the phone, they seem helpless to resolve the matter or even to find out what is going on.
I wish I had read the reviews before placing my order.
But, the reviews about poor customer service are consistent with my experience.
Many of their products are nothing more that orders through a third party vendor.
Buyer beware--- if you like inflated prices and poor customer service they are for you. Otherwise, steer clear.
Tip for consumers:
Don't use this company
Products used:
Hedge Trimmer
I made a mistake to place an order with this company. My first and last time! They had some items on back order. I've tried to cancel, but there's no way to cancel online so you have to call and wait for an hour or more, plus listen to the same message every 20 seconds! I couldn't get through. So they sent a second item and overcharged me for It. So now I have to call again, 4th times and listen to the same thing for another hour. Never order anything from this terrible company! Stay away is right!
I am a Master Gardener and I love your products. Recently I have bought over 20 of the water reservoir container gardening accessories and they are great. I have spent money over the years with your company and I am absolutely appalled that you have the nerve to charge $20 shipping I'm a box that weighs less than 2 lb! It's absolutely unacceptable and I really do not want to do business with you anymore until you do something about this. In this day and age when 90% of the companies provide free 2-day shipping you should be ashamed. Thank God I had another coupon found to the internet but I still believe it's wrong that you charge so much for shipping I really do. A longtime customer who may not come back.
My freeze-sensitive order was shipped without any notification or tracking number from Gardener's Supply. If I had received either, I would have watched for the delivery. Instead I discovered it on my front porch after a hard freeze overnight. The giant amaryllis bulb was ruined. There is no excuse for this sloppy shipping practice, especially from a company that has positioned itself as an elite gardening supplier.
Tried to get info on a product prior to purchasing. Wait times too long... so I made a purchase. Product is defective as some reviews stated. So I returned it in a timely fashion--within a couple of business days of receiving. A week + received an email from company that refund could not be processed without a return phone call. Multiple phone calls later with 50+ minute hold times... no answer and not able to give info that is supposedly needed to get my money back.
Item ordered 3 days ago hasnt even shipped. Said they take up to 6 fays to ship sn order but they have a labor shortage and it is now taking 2 weeks (9 business days) and in the meantime i have varmints eating my seedlings. Never bothered to send ne a notice and will not cover costs to expedite shipping methods even though it is their failure, not mine. Will not order from them again.
I have tried calling 3 times with waits that exceeded 75 minutes and each ultimately disconnected with I finally reached a service person. My order took over a month to receive when initially it was stated it would be 7-10 days. Then two key corner pieces are missing for the planter for it to be of any use at all. I can't get anyone to even talk to via phone or an email to fix this problem. Don't ever buy from this place - EVER.
Placed a order 10 days ago. Wanted to inquire about it with them. They don't answer their phones (say they'll reply to your message in a FEW DAYS. They haven't). I've emailed twice - no response. Just bad customer service. Order hasn't shipped (that i know of), no recourse since i can't get ahold of them.
I have several of their copper plant trays that I use instead of plant saucers. They look good and do not leak or turn green.
Last week I ordered two more of these tray sets. A few hours after I placed the order, I discovered that I needed a third set.
The person I spoke to at Gardener's was very pleasant and accommodating. Although she could not change the original order, she gave me a discount on the second order in order to minimize the increase in shipping costs that would be generated by having two orders instead of one.
Tip for consumers:
Help with adding to my order was great. Their advice on caring for plants is limited.
Products used:
Plant tray, potting soil, large outdoor planter boxes, fertilizer
Gardener's Supply is America's number one resource for gardening. Raised Beds, Pots and Planters, Supports, Soils and More. 100% Satisfaction Guaranteed. Gardener's Supply
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