Do not waste your time or money with this company!

I was put off this company before I made my purchase - one of those websites where you must create an account before even finding out the postage charges. I made the order only because I could find nowhere else that sold the same product. Big mistake!

The item arrived damaged and I then tried to contact the company. The only way to contact them is through their website and that website is only available during office hours! You cannot send a message or read their response outside of office hours! Unbelievable.

They told me they would send a replacement and collect the damaged lamp but the driver came just to collect with no replacement. I had already taken 2 days off work and was now fed up with dealing with these incompetent people so I asked for a refund.

After about 2 months of arguing with them they finally refunded my money after taking off £40 for delivery and collection. £40 to return a damaged product!

Avoid this company at all costs!

Useless company - unreliable communications & untrustworthy service & 10 pound cancellation charge – avoid at all costs!

I ordered a coffee table from this company over the web and got an email receipt but then heard nothing back from them. So 2 days later I got in touch to find out what was going on with my delivery. I was told they had checked their stock and found one in the warehouse but it had a scratched glass shelf so they would have to backorder a new one which would take 5-10 days. Fair enough I thought, I would rather wait a week for a new item then get a scratched one.

So the following week I still had not heard anything so I got in touch again. I was then told it would take 10-15 days plus another week for delivery. OK I thought I'm gonna have to wait because I don't seem to have much choice.

Finally after waiting for 3 weeks I phoned again. I was then told that item was on order and would be arriving in another 5 days and would then be sent out. At this point I told them I wanted to cancel my order as I was sick of waiting and being fobbed off. They then made it clear that they couldn't take cancellations on the phone and I would have to raise a ticket which I duly did, but then didn't hear anything again for another 2 days! So I phoned them up feeling pretty angry and asked them to cancel my order and send me confirmation by email. Eventually someone said they would do this and issue a full refund.

Later that day I received another call from a desperate sounding salesman – lo and behold - they'd looked in their warehouse and found the glass shelf for the coffee table. Apparently it had been missing all this time and was not, as I was previously told, so scratched that they couldn't send it out. Hmmmm, this bunch of liars can't even get their story straight!

Anyway eventually I received a refund, minus 10 pounds as a standard cancellation fee.

So my experience of this company is that they make no effort to keep you informed of what's going on, they make it difficult to get a refund and they make stuff up to keep you happy. All in all a very stressful experience which resulted in me being 10 pounds poorer.

Happily though after all of this had happened I then found another store (quatropi.com) which was selling the same item at just over half the price (189GBP vs 335GBP). I ordered and had it delivered within a week :-)

They do everything in their power to ensure that you cannot receive a refund for faulty and damaged goods.

They sent faulty goods, collected them and I'm still struggling to get my refund 1 month later!!

If you want to waste your time and chuck your money away this is the company that will accomadate but if you want quaility furniture and customer care steer clear.

the worst customer service I have ever experienced! impossible to even find out what happened to my order after I purchased £1500 from their website. They have no interest for customer care, nothing seems to progress - I place the order almost three months ago adn have been chasing them ever since then. Nobody ever returns calls or shows any willing to help. Absolute nightmare!