Designer Supply House

This site is a scam. I ordered lights they claimed to be in stock and never received them, yet they charged me right away. After searching online, I found other customers had the same experience. They robbed me of hundreds of dollars.

On Feb. 13,2014 I ordered and PAID for two identical products online and received confirmation email stating an email would be sent upon shipment with tracking number. I received no such email. I called Designer Supply House on Feb. 20,2014 and spoke to "Maria" who stated that item would be shipped in a few days. NO email was received with shipping/tracking number. On Feb. 27,2014 I again called Designer Supply and spoke to "Crystal" who said 'items should be shipped by Monday.' This business is a ripoff. DO NOT DO BUSINESS WITH THEM. Even if they do ship, their customer service and attitude in far below what consumers should receive. If I do not receive by Monday, March 3,2014 an email with shipment tracking number, I will contact my credit card company contest the charge. Do yourself a favor, don't even think of buying from Designer Supply House 2918 Ave J, Brooklyn, NY *******.

Ordered a $96.22 Kichler light fixture on 8/31/14. They stated to allow 2 weeks for "lead time" from the manufacture. The money was immediately taken out of my account. I received no contact from them at all. I emailed them on 9/24/2014 inquiring about status and asking for a cancellation if light fixture could not be sent immediately (I had done my research by then and seen all of the BBB info and reviews). The response I received was from 'Larry Krazyman' who stated the light would be sent the first week of October with tracking info sent via email. Still nothing. On 10/23/14, I once again emailed inquiring when it would be sent with no response what so ever. I have now started a complaint with the BBB and am trying to go through my credit card company to see if there is anyway to get a refund. Oh, and I called Kichler personally who stated they have plenty in stock in their warehouse in GA (I'm in SC), and the fixture should have had no problem being shipped within 1-2 days as most suppliers do... but oddly enough they didn't even have Designer Supply House listed as one of their suppliers. STAY AWAY FROM THIS COMPANY AND ORDER NOTHING FROM THEM... ALL YOU WILL GET IS A HEADACHE AND THEY WILL TAKE YOU'RE TIME AND MONEY!

I would order from this site again. The prices were amazing. Good communication (from the owner even!) When I inquired about the status of my lights, he responded quickly and with accurate information. The lights were perfect when they arrived. Just don't get impatient when you don't get them in one week. That's not how these sites work. Order well in advance and you won't be disappointed.