Ordered floss 4/18/11 (Monday). E-mailed Wednesday asking for ETA, since the site claims that "most" items are shipped in 2-3 days. No rseponse. E-mailed again Thursday and got a response Friday saying that some items were backordered. I asked them to send what they had, and they did not respond or ship anything. I debated on cancelling the order altogether, but felt that I would get billed anyways since I had little faith anything gets done correctly there. Got an e-mail on the 28th saying that my order shipped. It is now 5/5/11 and still nothing in the mail (Shipping first-class from VA to ME should NOT take 7+ days). I tried calling the number they have multiple times, but it rings about 4 times, then just tells you to e-mail them with any questions.

To sum it all up: HORRIBLE communication, slow shipping and the 2-3 day guarantee means nothing. It doesn't even make sense to put "most items ship in 2-3 days" since they can then use the excuse that "your order was special so the 2-3 days doesn't mean anything". If you're going to make a guarantee, then do it, otherwise don't.

I ordered several items from craftersmarket.net and all but 3 were shipped on April 19. Those 3 items were supposed to be shipped 4-7 days later. I still have not received them, nor have I received a refund or any correspondence from the company. I e-mailed them to see when the items would be shipped and never got a response. I guess they are just going to keep my money. Buyers beware! Do not use this site!!

Votes (2)  •  Comments (1)  •  Link to this review

MaryAnn C. I am learning the hard way also. I placed a order on the 9th of Feburary and still have not received anything. I sent a email about the order on the 20th and then the page said that all but 3 items have been shipped but gave me no tracking number and it is now the 24th and I still don't have anything.I really thingthey are a scam and should be taken on the internet or have it posted on their page that they are scammers

2/24/11  •  Votes (1)

sent in my order 3/16/2012 got a message that it was on backorder and would ship in 1 to 2 wks it is now 4/10/2012 i realy needed theses thins for a project I am working on .I called them twice and sent three e-mails. I have not recieved a reply.

Order ( full set of DMC floss almost $200) placed 3/1/12, site states shipments made in 2 or 3 bus days, email on 3/7/12 stated items shipped, order did not arrive for wife's b-day , no answers to emails, tracked down contact info from website host. Mr. Harry Murphy claimed that he had just shipped items that morning. Got home to see email that my order was cancelled, they have my money. contact #'s include (757) 546-0264, (757) 547-7411 , 757-546-0876 owners are Harry and Karen Murphy and the actual address is 947 Unicorn Trail, Chesapeake, VA 23322 don't let them screw you too

This is the FIRST time I have ever taken the time to sign up and actually do a review...I am hoping it will either deter people from using their website or compel Crafter's Market to make more of an effort at customer service. It seems that if they have the product in stock, you get your order without a hitch....But if they do not have it, that's where the problem starts...Their website does not keep track of their stock, so you have no indication at the time of your order that there will be a problem...Then they charge you the full amount...and from all the negative reviews I have happened upon, it appears that they just forget about sending the rest of your order...and they forget to check their email...and don't even try to call the cumber they have listed to "contact us" on their website-you will only become frustrated by their message machine directs you to email them...