Comcast

I have used this company for a long time and was very dissatisfied and the end of 12 years
Had to cancel service because the company cannot fix it or would not fix like the techs says
(too Much Work)
Please don't use this company if you are new or existing business they will rob you too
They charged me even collection fees after it was their fault i had to cancel the service
Bad for business don't use please.

How is this company still functioning?!? Literally astonished they have not fallen yet! You can't talk to a human being anymore to resolve an issue and the only human interactions are with the idiots that don't know how to explain or set up your service where you are being overcharged! STOP SUPPORTING THIS COMPANY! The CEO should literally be strung up by his balls….

Whenever there's a problem with my cable, it's impossible to get an agent on the phone. The automated system doesn't recognize or understand speech, even common phrases or phrases the automated system has already used. Even though I've already restarted the system, it insists on restarting again. It's the worst customer service I've ever experienced, for the most money I pay any utility.

Very dishonest
Signed new contract in June with "free" i-pad that actually costs $50 monthly.
One hour call to get through six representatives to be mysteriously disconnected by supervisor. Seems like a lot of dishonesty and trickery going on at Comcast. If you can get a different carrier, I would do it.

I have in the past tried all the Tv services from ATT to Direct TV. Comcast is fantastic your service makes my old 2k tv look like a 4k TV Thanks to your work I will be a customer for life.

They send the bill in the mail late so I'm forced to pay a late fee, they hardly ever answer the phone and my bill is way too high there is no way I should be paying $250 plus a month they promise to lower the bill until you get the next bill and it's the same or more. This place is a piece of $#*!

Hands down the worst customer service I have ever encountered in my entire life. You spent 40 minutes talking to the automated system only for them to hang up on you at the end. This has been going on for 20 years. It's time to get your act together, Comcast.

I don't recommend anyone to get this cable. They use to have good packages for great prices. I no longer have Comcast cable because my bill came to $233.60
The service isn't that good. I only have internet from Comcast. This company loves money too much that they don't care about their customers. I got Hulu tv and I don't have any issues and it's much cheaper. I don't like Comcast (Xfinity). This is why this company is losing customers.

Contacting Comcast via telephone is essentially an exercise in futility. Always ridiculously long waits approaching an hour or more. I switched most of our service to Spectrum when we moved to Florida although some family members still have Xfinity cell phone service. Calling Spectrum is easy and fast. I much regret ever having anything to do with Comcast.

For 2 wks they have supposedly been updating on the lines! That shouldn't take 2 wks! I have lost pay from my job & written up because of lost calls! They are doing this with no option to stay connected for those of us who work from home & no notification ahead of time except for whoops we are doing repairs! They stated they were done 2 days in. It's been 2 wks! IM DONE! If anyone wants to join me in a class action lawsuit tag me!

My T.V recording time goes way up, even if I delete recorded shows…Also the TV has digital freezing sometimes so I called and they sent me a new DVR box with recordings already on it and it's still recording the previous owner of shows until I deleted them.
So I went to the local Xfinity store, no compensation, except for, would you like another DVR box.And my bill keeps going up.!
WURST company in the country!

Comcast has become terrible. I have been with them for years, came in today for the. To tell me they could only offer me a discount on internet. Believe me we all know things are going up, it shows that Comcast has stopped appreciating their customers. After many years and never paying my bill late. I still had to cancel and they only offered me a $10 discount. Really sad!

To everyone out there that has ever had a bad experience with Comcast and has either been over charged or been miss led on charges like i have... contact the federal trades commission and file a complaint on this company NOW... I HAD TO DO THE SAME WITH PAYPAL AND I WON... THE FEDERAL TRADES COMMISSION TAKES OUR COMPLAINTS FROM BOGUS COMPANYS LIKE THIS ONE SERIOUS. FILE A COMPLAINT ASAP AND STOP THEM FROM DOING THIS TO US. and why is my credibility is low on this website... seems like they dont want the truth out.

Never in my life I had such a horrible experience with Comcast in center in vero beach
I never treated so bad in my life
And all I came over was to ask why they charged my account when I just closed it 3 days before, there was automatic payment on the the account and didn't bother to stop it.
I am not angry about the money but for the way the staff spoke to me ( it was like I ran into a group of low life that ready to kill.
I will never will have any thing with these horrible people.

Lost both tv and internet for a month. Spent hours on the phone with Comcast 15 minutes minimum every time to leave messages for callback missed work for several attempts to fix and now no credit for interruptions in tv service as it's part of condo fee Comcast is so bad had them in FL and MA and both awful

The most unscrupulous buisness practice I have ever delt with in my entire life. Stay away stay far far away. Unapproved Fees and customer service is atrocious. 5 hrs on hold to cancel a service that was canceled 3 months ago.

Been a quote. Loyal customer for 20 plus years. Lol bought a new modem from Best Buy lol I know. Trying to hook it up with there app well that won't work. Call customer service now the real lies start after over 1 1/2 hr they tell me until I return the junk modem of there's I can set mine up. I call bull $#*!. I need this for work so this won't work this way all buy the way my account is up to date and was never late. So the said a manager has the right to override this supposed rule. I waited another 45 mins with nothing. Finally I was told by customer service the manager would have to call us back. Lol it's been over 24 hr with no call back. This is now Sunday and need it for work Monday. So comcast xfinity can someone stop lieing and do there job. From a valued customer lol right. No just a paying customer with no customer service.

Zero ratio if I could!Cancelling Comcast, they own NBC / Peacock. Total rip off for the play offs. Adios.
Really disappointed!

Comcast costumer service Marsha was so helpful to me.She waited until my television was completely restored.THANK YOU

I only contract with them because it's them or satellite. I can't afford satellite tv/cable. Or I'd be out of Comcast like that. Comcast varies in customer service from professional to rude. Most of the time I have a decent customer service experience. Some times I don't. Our local Comcast store is horrible for customer service. Everyone is miserable and obviously hates third job. I didn't use to take the satisfaction survey after words but now I do. They need to know. If a rep is good I rate well. If they so much display snootiness or attitude I rate low. I didn't use to do them but companies need to know. I work in retail too but know how not to give bad customer service. If you want repeat customers you treat them well.

Everything is pretty much done online. Some of the reps give you a hard time for having to do things for you when the customer could easily do it online them selves. Well that's not why I'm calling. I have trouble understanding stuff like this. Maybe I'm not in an area where I have access to my computer... I sort of wish trump didn't undo everything obama did. I did like that oboma stated that internet was a utility now and made it so internet providers don't over charge their customers. Since this happened I'm slowly seeing my internet bill creep up. 15 years ago when I moved out I was only paying $25 for internet + cable. Now I end up paying like $60 for just a low grade internet option.

Xfinity worked in my area. 9am text me internet is back online. Nope. After 4 phone agents, tightening cables, restarting modem 4 times to please every agent, 2 ghosted agent chats, a plethora of started chats that sent me wrong prompts stuck in a loop to restart chats and numerous ended calls from prompts that don't pertain to my problem I finally got an appt 13 hrs later for the next day.
The last agent that answered all I said was I'm gonna lose my sh@t on you just make me a technician appt. Done and I can't be more displeased with Xfinity and the outsourced poor English speaking agents. Who the *******@ll set up this customer service and this million dollar corporation can't do better? Unreal.

I canceled the service for moving to a different location that doesn't accept their service. They increased my bill of my iPhone and iPad bc the wifi was canceled,. But they still charging for next two months/half to my bank bc I didn't canceled automatic payments. When I found out I call again and request a refund bc the service was canceled but still charging for the wifi and increased the bill for canceling. I was approved for refund 5 times, included my bank statement proof I was charged but never received my refund. At the end they didn't give any refund and besides that they scaled my request of refund to a list of terrorists. So don't lose your time requesting refund just make the complaint with the bank to cancel unauthorized transaction for a service was not received and don't deal with this kind of business. Amen.

I have Comcast at home and for my business which I'm about to cancel going back to AT&T, which honestly is a lot better than Comcast. Comcast is a scam and has done nothing but rip me off with all their overcharges.