CNDirect has a rating of 2.91 stars from 217 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CNDirect most frequently mention customer service, happy monkey, and credit card problems. CNDirect ranks 282nd among Wholesale Clothing sites.
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Shopping at CNDirect was an amazing experience of online shopping. You can buy the products of your choice by just clicking on the item. Payment procedure is very easy. I recommended this amazing online shopping site to my friends, and they got the products of their choice very easily. Just one suggestion for other customers, read the reviews before purchase, it will prevent you from any issues in future.
Received the incorrect goods. Customer service refuted they were incorrect even when photos and order was resent to them. They eventually arranged collection, when the carrier arrived they refused to collect as the information they had been given was incorrect. The customer service emails were extremely difficult to understand and when questioned they failed to understand my questions. I am exhausted trying to return an item.
Received the incorrect goods. Customer service refuted they were incorrect even when photos and order was resent to them. They eventually arranged collection, when the carrier arrived they refused to collect as the information they had been given was incorrect. The customer service emails were extremely difficult to understand and when questioned they failed to understand my questions. I am exhausted trying to return an item.
I wish I would have looked into this company's reviews before I ordered, because it looks like several others have had the same experience. I ordered three Fingerling Monkeys, and only received two... which doesn't matter anyway, because they mailed the fake "Happy Monkeys" in a bubble envelope, which has resulted in terrible damage to both! What a total and COMPLETE rip-off! They are scam artists, and I am angry beyond belief!
Shopping at CNDirect was an amazing experience of online shopping. You can buy the products of your choice by just clicking on the item. Payment procedure is very easy. I recommended this amazing online shopping site to my friends, and they got the products of their choice very easily.
Just one suggestion for other customers, read the reviews before purchase, it will prevent you from any issues in future.
This company is a scam! I ordered 4 Fingerlings, and they sent me some cheap knock-offs. One of them was completely damaged. The positive reviews seem just as fake as the products they ship out. Buyer beware!
Tip for consumers:
The top Fingerlings are the ones I was able to order from Amazon. The bottom ones are the cheap knock-offs from this company.
Ordered 3 fingerlings in early November and paid for expedited shipping (supposedly 6-10 days) Received one knock off monkey toy a month later. Filed dispute through PayPal and got refund, but now I'm unable to get the toys I hoped to have for Christmas since they're near impossible to find at retail. Waste of time and disappointing.
I bought a wheel spinner that arrived on time. However the spinner arrived in poor condition. After sending images explaining the defect CN direct kept continue raising questions and buying time without offering a solution. It looks like there is robot automically raising questions.In the end I gave up. I don't want to spend many hours for just a product of EUR 8. Therefore be cautious in case of ordering as complaint handling is weak and not speak about replacement guarantee. I would not recommend this webshop.
Dear Rob, this is Bree from Cndirect.com. Thanks a lot for your order in our site and I am very desire to help you about your order, But I do not check out your order number with your name. Could you please provide your order number here so that I can track for you soon? If you have any more request, you can contact me in live chat or email address: orders@cndirect.com, I will try my best to help you as soon as I can. Have a nice day!
Took over a month to receive a "Happy Monkey" not the fingerling that was mentioned in the item description. Shipped from China in an envelope, the box was crushed to badly to give as a gift. Customer service can't write proper English in their response emails & they aren't helpful at all. There is no US phone number to call and complain to. Do Not Trust this company to buy from.
I too was bought 4 fingerling monkeys on 10/27. Here it is 12/22 and still don't have them. I have sent numerous emails and I keep getting told they are on their way probably caught up on customs. For 8 weeks, really? I will never order from this company again. They are a joke. Thank god I paid with paypal. I intend to file a complaint with them and get my money back. Too bad I will have 4 very disappointed grandchildren Christmas day.
I just got to know about them from a friend, bought my first item, an Iphone power bank and got exactly what I ordered for, with the best customer service I have ever come across.
Though delivery was a little bit slow but at least they provide a good tracking information. I strongly recommend you use this site as you won't regret your time with them.
I ordered 2 pairs of Birkenstock shoes and never received them. I emailed them to find out where they were and they could not find the order. Luckily I paid with Paypal and opened a claim. I receive an email from them that they miraculously found my order and if I closed the claim they would ship it to me. Well sorry Im not that dumb and alerted Paypal of the scam, they stated they have had many claims and will refund my money in a few days. BUYER BEWARE, yes if it is too good a price there is a reason. If buying use Paypal or secured funds that you can get back.
My family and friends love the stuff purchased from CNDirect. Though I ordered the items for myself and my wife. It didn't arrive when the Company told me they could. The product came late, about 3 days later. However, the material was clean and cool! Everyone loves it each time we put it on. Kudos to CNDirect dress shopping mall.
FRAUDULENT SELLERS
FRAUDULENT SELLERS. Don't know how they don't have a one (1) rating on the internet. Selling Fingerlings and sending Happy Monkey?! Crooks. I opened a fraud case with my bank.
1. NOT fingerlings
2. Sent 5 of the them not 6 as ordered anyway.
3. Send in a soft pack, all the boxes are crushed.
Seriously, would be afraid to order socks from this company!
I bought two lovely chiffon dresses from this site a week a go. I really loved the quality which was exactly as described on the site. The dresses were shipped on time and delivered in great condition. Also, the prices were very reasonable compared to other online sites and the customer service excellent. Thanks a lot for the great experience. I will definitely be shopping with you again!
If there was a zero option, I'd choose it. Ordered two fingerlings - they said fingerlings on the website and order - in October. Paid for faster shipping. Got one very damaged Happy Monkey this week. Complete ripoff and no response on a refund. Lesson learned. Stay far away from this "company."
Almost 3 months and I have no items. I have
Asked for a refund numerous times, but no Fiona keeps ignoring my request and sending me useless tracking info! DO NOT ORDER FROM HERE! Horrible customer service and super slow!
I bought my first item from cndirect, an headset and Huawei phone and got exactly what I ordered for, with best customer service I have ever come across. Though logistics was a little bit slow but there was good tracking information. I highly recommend you use this site as you won't regret your time with them.
Dear Anthony, this is Bree from Cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!
I'm really overwhelmed with the quality of service I got on cndirect.
I had a remarkable and satisfactory shopping experience, though the process was slow but I got great quality and value for my money coupled with a prompt delivery. There was no down time, the transaction went smoothly.
I urge all and sundry who have had a bad experience shopping online to give cndirect a shot and I bet you, your perception will be changed for good.
I highly recommend.
Dear Tira, this is Bree from CNdirect. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!
I ordered 2 so called Fingerlings but were really Happy Monkeys... what a rip off. I have request a refund and will also submit on my credit card as dissatisfied. If only I
Had seen these reviews. They will not respond back.
Stay away from this company. I will also make BBB is aware to warn people. These are scam artists!
I paid extra for 6-12 day shipping it's been 18 days and I haven't recieved my package. Tried asking for support, they couldn't do anything about it but tell me "it's in transit". Well it's in LATE transit! Very disappointing, I just wasted my money on faster shipping for nothing. I don't recommend you buy here.
Dear Crystelle, this is Bree from cndirect.com. Thanks a lot for your order in our site and I am very desire to help you track your number, But I do not check out your order number with your name. Could you please provide your order number here so that I can track for you soon? Waiting for your reply and have a nice day!
I would give them NEGATIVE STARS, unfortunately that's not an option. I was stupid and ordered $300.00 worth of Fingerlings. I tried to cancel, but they keep giving me the run around. Every day a new excuse. They say refund in process, then told that I have to sign an authoritarian form before they can refund. I am opening a dispute so these idiots DON'T GET PAID! I just found out that CN Direct also poses as Curious Toys Club... BEWARE!
I am angry beyond belief. I wish I had read reviews on this site. I ordered a black Fingerling. I paid the expedited shipping, I was suppose to get the item in 6-12 days. After several emails from me and them replying be patient. 31 days later I received a fake fingerling in a smashed box inside a bubble envelope. Are you kidding me? I have contacted my credit card company to see if they can do anything for me. This company should be sued for ripping people off. Lesson learned. I would not give them any stars but it won't let me submit my review without it.
Terrible company. Sent counterfeit items that did not match the description of the item. Items took 30days to receive in multiple shipments and still did not receive full quantity ordered. Contacting via emails took days for response. Would not offer a full refund for their counterfeit items. Filed a bank dispute since their customer service is terrible.
I ordered some Fingerlings and was told a week later that they were out of stock. I asked to cancel the order and refund my money. The customer service rep kept asking if I wanted to keep the money in my "wallet" to which I always said NO-refund to Paypal. They refuse to refund my money to Paypal.
STAY AWAY!
CNDirect is dedicated to enabling all customers to enjoy online shopping. We offer high quality products including clothing, electronic gadgets, toys, sport goods, home products at the lowest price.
Dear Jasmine, this is Bree from Cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!