BigBadToyStore

The estimated delivery window for when I made an order passed months ago, originally, I was only supposed to wait 3 months, now a year later after I have forgotten about the whole ordeal, I get a notification about shipping and payment which took me all afternoon to find out what it was about, there is no button to cancel the order on their site. I recommend to anyone reading this to steer clear of these people.

I am a retired service member, and I've been doing plastic modeling as my hobby for over 30 years. Here's my experience with this seller:

Their normal items marked "instock" are general higher price than other places.

Ordered from them via their pre-order section, because their prices' are good (maybe too good to be true), but they never fulfil my orders even after the products are available on market for months. They never update, cancel or respond to my requests neither.

SCAMMER ALERT!

I have done business with BBTS in the past, from ordering Japanese Transformers reissues to recently, a Pac-Man model kit. And every time, they have proven deliver. Their packaging in my case is good, as they take great care to add stuff like bubble wrapping for more fragile stuff, and even sending me an e-mail to tell me when they are processing orders and shipping. The only thing I can warn about is pre-ordering, as they will not take payment until the item arrive at their warehouse. Also, some products will be restricted to the point of not being allowed to sell to orders outside a certain country, so that is another thing to keep in mind when buying toys that are new releases or pre-orders. So be aware when ordering or pre-ordering from this website.

Picked up a two mezcos figures a fraction of eBay price's. Brand new unused and near mint!
Plus only 4$ bucks to ship! Excellent! Thank you again!

I wanted for months to purchase the Griffin Legion from Lucifer brand, it was pretty difficult to find one on internet without being a pre order, but I finally found on BBTS.
I was worry because the figure only had professional pictures and nothing how the product will looks like.
Except there's few pictures of a ''B-grade'' of this figure.
By B-grade, I am talking about a slight different pose, wings, ears, detals, colors. You'll see on my pictures between the professional pictures and my figure

The shipping was okay and pretty fast from USA to Europe, nothing was broke but I was pretty disappointed that the figure is not like on professional pictures but the ''B-grade'' one.

I was a little expecting because I did a lot of research. I contacted the store few months before purchase to ask for the product pictures (not the professional ones) and they didn't wanted to show me.

I read a lot of reviews before purchase it but I am pretty glad it's not worse than that.

I add pictures of my figure and professional picture.

This is our go-to site for all things action figures. We enjoy their selection and have always had quick dependable shipping for in-stock items. The action figures are my husband's favorite present each year. And I like them not as collectibles, but to mix in with our seasonal decor. My husband enjoys playing with them and taking cool photos of them. Highly recommend this business!

Sent an email to complain, asked to send photos… sent…. Full refund (store credit) given! Amazing!

I love how they have a super wide variety of items from all eras! My son REALLY wanted THAT Stone Cold to add to his collection. This one seems very very hard to find.and here it was…and at a decent price to boot! The expected shipping was on the 30th… I got it on the 23rd! Definitely recommend this website for any Toy Collector or Enthusiast. Blessed

Attention international buyers! If something doesn't arrive, DHL doesn't notify you or similar, you'll be held out until you can't repeat the money! If you then get your money back via Paypal, the account is blocked and everything is gone, money, items in the pile of loot, everything. Be careful here!

I was a regular at BigBadToyStore and living in Canada I used to get my orders with in the week or latest 2 weeks with the slowest shipping option. Their shipments were always very efficient because they dealt with Pitney Bowes.

Now they use a shipping company known as Asendia and it's the absolute worst. A full week goes by where you're left in the dark with NO tracking. There is nothing BBTS can do except tell you to wait for some kind of update. The wait is almost a month or more, when this is brought to their attention the agents solution is "you should have chosen the faster shipping". This is not an easy option when you're ordering from a US website.

The agents are also extremely arrogant they are rude and lie. For example, I had a woman tell me they've always used Asendia, when I pointed out how inefficient that shipping service is. When I pointed out to her that I used to get my packages within 1-2 weeks with the slowest shipping option, she kept shutting me down saying that it's not possible.

I don't think I'll ever use BBTS again because my sole reason for going to them was speed of their shipments.

I purchased from them in December and it took the same time frame, I was told it's because of the holiday season which is fair enough. This is why I took a chance in January since we are no longer in the holiday season. But to my surprise, it's the same issue, and the holiday season was just a convenient excuse.

If you live internationally and want to order from BBTS be aware because you will wait forever for your package to arrive.

Note: All items ordered were preorders, so my experience will be different from ordering in stock items.

What is the point of preordering something if you can't even get it when other retailers have it in stock both physically and online?

I have preordered 3 items from this company: a Spyro the Dragon plush and 2 Spyro the Dragon NECA figures (One was a collector Grade item). Both arrived 3 weeks after retailers got these items in their inventory.

I understand, employees can't magically know when an item will arrive, but 3 weeks with no updates or helpful customer service and buyers are stuck with 0 information until 2 days before it arrives to their warehouse.

BBTS isn't inherently bad, but when I see every applicable retailer online and in physical stores with an item less than a week after its released, I would expect BBTS would at least be a little more timely considering it's a major online toy retailer.

Also, one of my NECA figures arrived with a paint smear on the box, so obviously that's my reward for shopping with BBTS and not just picking my own figure up at the store.

I will say that if you're patient, BBTS won't be an issue for you, but nothing sets it apart from other online retailers to give it a competitive edge over the others. This is why I gave it 3 stars. Its not close to being better than Amazon or other major online retailers, but its not as bad that they'll be running off with your money with no policies or protection in place. So its just slow. Nothing more, nothing less.

I was honestly terrified to order from here seeing all these bad reviews but I got my plush in 2- 2 1/2 weeks and I live in canada! I got regular updates on it and everything. I really just think some of these reviewers are kinda impatient alot of them were complaining how there stuff took a little to long to arrive. Anyways no need to worry your stuff will come you might just have to wait a little.

I got an issue with my delivered item which is missing an accessory (skull throne) and the customer service is the worst, no accountability and lack of ownership, they blamed the vendor always during our conversation. I already canceled over 20 pre orders and will not ever do business with this cash grab company.

I pre ordered two products and the dates kept getting pushed back without any communication from the BBTS team. It has been 5 months since the order and I have cancelled the preorders after losing hope they would ever actually ship. Other stores with the same model kits shipped these models already and know I have to go to the secondary market to find what I thought I had locked down. Very disappointing

This is my first time ordering with bigbadtoystore. I was scared because of the reviews but, this was the only seller that had 25 words or less in stock, so I took a chance. The agents were so helpful with placing my order and verifying my shipment will come in 2 days (I paid for fedex 2 day shipping) once my product arrives on Thursday I'll let you know if the contents are up to par. As far as customer service goes, I'll definitely use this company again because they were thorough.

I going to buy a rimuru 10th ani figure(i didn't find a lot of stores have them.) but I was very nervous buying from them especially pre-orders reviews. I wanted to play it safe so i didn't end up buying one but instead bought a in stock figure! They came in with 6 -7 days! The figure looks legit and very protective! Ngl I would buy from this website again! (Not preorders im too much of a wussy and ive heard they take SO LONG TO ARRIVE)

I have been buying figures with them for almost 3 years now and 0 complains. Yes, is true that sometimes they take more time to handling the preorders compared to other retailers, but I think that is because they are one of the most popular retailers in USA for collectors. One thing is sure, they are legit! So don't be afraid of getting your precious collectibles from here.

I have ordered or should I say attempted to order multiple items from BigBadToy store. Even recently I gave them yet another shot. I ordered a set of Marvel Legends, months after they were supposed to be released, I found them at Game Stop. So, I called their customer service number to check the status of my order and they still couldn't give me a shipping date. So, I just canceled it. Exact same thing happened with single releases of Marvel Legends and GI Joe classified finding things I "Pre ordered" at Target, Walmart or Game Stop months later on one occasion in the clearance isle it had been out so long.

Most recently I pre ordered the Veteran William Werewolf action figure when it was announced. Never received it and ended up ordering it from Amazon and getting it in 3 days.

Unless you are a influencer don't waste your time or money.

I really don't know what everyones problem is, the reviews on this store were so bad I almost didn't make the order, but they were the only shop in the US to have all 5 of the collection of brick building sets I've been wanting so I gave it a shot. Shipped out quickly and made it to me with no issues, only 2 days after the original delivery estimate which is fine by me. I'm a super happy customer! People always wanna be unsatisfied but this shop is definitely trustworthy and I will continue to get the sets for my collection from them! If it's such a big deal to you then don't do preorders (main complaint I've seen), just buy what you want when it's in stock and call it a day, you'll get it much quicker :) don't tear down companies that actually are good so we can keep them around, thanks BBTS!

I ordered a Hot Toys Iron Man. Item shipped internationally but wasnt provided tracking. 3+ months since item shipped still nothing. Contacted Big Bad and they say once shipped they do not claim responsibility and I was on my own. Lost nearly $500.

Some of my items arrived damaged, they were packaged well by BBTS, but flawed from the manufacturers side. I emailed them and got a fast reply with an offer for a full refund or store credit. Overall a great experience, I appreciate them resolving the issue so quickly and smoothly. I would shop with them again.

I tried to order my son an item for Christmas 2021 (when he was still a child). I called to see if I would get it in time for Christmas. They could not guarantee so I told them to cancel the order. I order it on Amazon instead. Now, 3 years later, my son is an adult and I now received his toy in the mail. They said it was a preorder. Never have I heard of preordering a toy 3 years early. It was also out before Christmas of 2021. Not a preorder. They want me to pay shipping back and not reimburse me for the shipping to me. What a bunch of crap. I filed a complaint with the Better Business Bureau.

I've been ordering from this website for something like 18 years now. I first used them to buy Transformers from the Alternators line that I couldn't find in stores but have moved towards plastic model kits. I've never had an issue. Sure, sometimes pre-orders don't come in when ESTIMATED, the key word here, but I always get them. Pretty sure those issues are beyond their control. Shipping is usually fast aside from the occasional hiccup due to the shipping services themselves being overburdened due to Covid. I love this site and hope to continue using it for another 18 years.