Watch Rapport

Zero stars! I purchased a watch from them in the beginning of this year. After a month and no watch, I requested a refund and now it has been 5 months and still no watch and more importantly no refund! It was hard earned money that I saved for to buy this watch as a wedding gift. It's very disheartening and scary to see how many stories similar to mine are being posted on a daily basis. I hope this company refunds me all of my money soon or I will have to escalate matters with lawyers and etc. as their was so much money taken from me!

Purchased two time pieces for over $9k from the company using my credit card. Estimated delivery dates came and went. Finally, after months, requested a refund as per their policy. Was promised a quick refund and was told it was complete. Nothing hit the credit card. The company blamed "technical" issues. Waited and still no refund after months although company kept promising it was coming. Finally opened a dispute with my credit card company. Then company said they could not refund during dispute process. Read all the reviews on this company before placing an order. Obviously will not be doing business with them again.

I purchased a watch from watch report over 3 months ago I never received the watch contacted them said to place a cancellation order it would take 3 to 5 days so I did it they said after that it would be 15 days to get my money back so I waited 15 working days never got my money back I contact them and they tell me the exact same story when I call that they'll have to talk to the financial department about returning my money they don't know why it's delayed All I can say is don't buy a watch from them and I'm blown away that Google doesn't block them from advertising modern-day thieves

Watch Rapport is a scam! They take your money, and then try to get the watch they claim to be selling you. If they can't get it, you're sh-t out of luck. They give you one excuse after another as to why your refund is delayed, only to ghost you after several months without your refund. STAY AWAY from this company.

Don't fall for the refund policy. It's a joke. They hardly respond to emails. Their legal rep won't call you. When you find that law firm online, the number always messages "Sorry, I can't talk right now". I finally called that number out too and no response.

I purchased a watch from watch Rapport on 9/2/23. When it didn't arrive in 6 weeks and they couldn't tell me when it would, I requested a refund and filed a dispute with Citi Cards. Now 2 months later, I still haven't received the refund and Citi is dragging out its investigation.

Stay away from these crooks!

Eric Nadelstern
NYC

I placed an order for a watch on 12/16/23. Its original deliver date was the middle in January. The deliver date as then extended to end of January and then again to the beginning of February and yet again to the middle of February. At this point i put in a cancellation of the order. The order cancelled on February 13, and I was told at most it would be 15 business days for my refund. Not sure why it takes 15 days to refund an ACH payment, but whatever. The 15th day has now passed, and I have still not received my refund. I would stay away from this site and never order from them.

Following multiple transactions with WR, I'm happily sharing my experience. Dealing with them has consistently been a pleasure, and I've nothing but positive experience with them. What you can anticipate from this company is not only prompt communication but also meticulous attention to detail, transparent and sincere representation of their products, and swift and transparent pricing during negotiations. In today's digital age, a business's online reputation and reviews hold significant weight, which is why I wholeheartedly endorse anyone considering transactions with them to proceed without hesitation. As a seasoned watch collector, I've encountered numerous sellers, yet WR stands out as one of the select few with whom I choose to conduct business.

Paid in full in June 2023; on July 2023
They said that they didn't the watch I want, they did a partial refund and I am still waiting on $4000 nearly.
It has been 4 months now! Unacceptable

Supposedly purchased a Rolex from this company. The watch was never in stock. Waited a couple of weeks to see if it was back in stock. No go. Emailed and called customer service to cancel " my order". They did so and said my refund may take up to 25 business days. Waited 15 business days for my $3100 refund. Not there called! Called customer service AGAIN! Order was indeed cancelled but refund never processed! Ugh! This was a few days again. Waiting to get my $3100 back which they have had since August of this year! TERRIBLE! Don't shop with them. Spend a little bit more for your luxury watch on eBay!

I ordered a watch in January of 2023. I cancelled the order in March of 2023 after their failure to deliver. Ever since I have been getting the runaround about my refund. They say they issued it but the refund never showed up in my account. They say they are having issues with two credit companies and are in a lawsuit with them. I have contacted Midway Law firm who is representing them and have gotten the runaround with them also. It is now November of 2023 and I still don't have a watch or my refund. They are a scam.

Fast communication and easy to work with. They are honest and trustworthy businessmen. I purchased a mint condition Rolex *******M. It's condition was exactly as stated in the description. I'm very happy with my purchase and wouldn't hesitate purchasing from them again.

A truly outstanding experience with this company. The guy from the support team is an absolute pro - knowledgeable, great communication, and honest. It simply doesn't get any better. Purchased a very special watch to me - and a huge part of it was the memorable experience with Tal and the whole store. Thanks

Thank you so much Watch Rapport. I just got my first Rolex after 4 months. It's a bit late but I'm happy with you guys.

This company is a complete scam. They do not have any of the watches that they market and they hold onto your money for months at a time without any communication. I made a purchase on June 27 2022. It is now Aug 30. I have no watch and no refund after multiple communication attempts. If it looks too good to be true, then it is, and that's exactly what Watch Rapport is. FRAUD. I will do everything that I can to make sure this scam company is shut down for good.

THIS IS A SCAM!
They take your money and you'll never get a refund!
Waited for months for a watch that they just not had. They were always saying that they have an issue.
I went on their order tracking system. You can track any order you'd like by entering other order numbers.Mine was 8772. I tried at least 50 different numbers. All had the same status after months: not delivered.
When I then decided to cancel the order, they found all excuses for delaying the refund, having internal server errors and other lies. Their best response: "We have sent an urgent follow up request to our department in charge regarding your refund. We'll contact you shortly with an update." Of course, never got updates even though I was harassing them.
Just started a legal action against them now.

I ordered a watch online from them for about 3500. Said it would be delivered in 30 days. After 30 I called and they said they could not get that watch would I like to try to wait for another. I waited for 2 more weeks after hearing nothing I cancelled and they said my return of money would be in 15 business days. After 15 business days I called in and they hung up on me repeatedly. After finally getting answers from email it was always "we will issue refund" but still nothing came. I have since called in and talked to 4 different "supervisors" and all keep saying we will call you back within 48 hrs. No one ever calls. It has been 45 days and I still don't have my refund and they keep giving me the run around. This place is a fraud. DO NOT order from them. They will take your money.

I love this one, its very nice online soping company, i buy a watch with their that is most goood qulity.

I wouldn't watch over two months ago, after 30 days, was giving some excuse about seller not responding. They'll get back to me in two weeks, meanwhile, they have my $18,000 in their pocket, this is absolutely ridiculous, asked for a refund and it's now been almost 3 weeks and nothing, has started a dispute with my credit card company. Do not buy from this company company scam

Wow, they truly knows how to deliver top-notch service. I was amazed by their fast delivery—my watch arrived earlier than expected, securely packaged. The watch itself was exactly as described, showcasing the meticulous attention to detail and craftsmanship that I was seeking.

Unfortunately, I purchase a Rolex, it never arrived, after 30 days we contacted them several times, finally received instructions how to proper cancel order, since I was told they never had the watch, (after you order they try to find the watch they originally sold you.)
Order was placed first of January, still no return of funds as of April 20, had to send all paper work to bank fraud Dept. They are now investigating.
Keep all paper work, sales, contract, refund policy, insurance guarantee. Etc.) You will need it to get your money back.
My Advice! Stay away, if it sounds to good to be true it usually is.

They string you along with the hopes of "sourcing" another watch - no watch will ever come. Just report it to your credit card company if you've paid them.

They take your money for a watch they don't actually have, then ignore all attempts at a refund when you find out they conned you out of your money. I've been trying to get a refund for going on two months. Nothing.