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Viconchic has a rating of 1.0 star from 8 reviews, indicating that most customers are generally dissatisfied with their purchases. Viconchic ranks 118th among Handbags sites.
I ordered in July 2022. The customer service answered on my first message when I asked for the ordered product and when it's going to be delivered. They wrote me that the parcel got lost and they will send me a new one - which they did not.
Later, I got in touch with them again and again but I have not heard from them since.
Unfortunately, I did not get my money back.
Please be careful!
I ordered from this company a year ago and never received the product! Fraud!
I no longer have the receipt.
I ordered two bags and they took almost 2 months to arrive. I had emailed the site that I would need the two items any longer due to a shoulder injury, the bags would be too heavy. They said that the return process couldn't start until I actually received the order. I got the order and there was a label with a California return address. I waited a couple of months and realized that I never got the refund. I emailed them and they said that they don't use a California return address, that I should have sent it back to China. By then I could not locate the return receipt that I had from the Post Office, and of course, the company is not going to refund me since I don't have a receipt nor the item or the address that was on the box. I think that it is very deceptive to have a return address on the package that they say is invalid. I lost a lot of money in the purchase and paying for the return of the order. Order No. #VC*******.
Tip for consumers:
Be careful not to use the return address on the package. It is not correct. Hold on to your return documents. You may never get your money back.
Bad bad company. Doesn't answer email to where order is. Got paid THANKS PAYPAL. No refund no Bag. DO NoT ORDER. Unless you to want to lose your money
I ordered a bag at the beginning of October and the money was taken out of my account. I had a confirmation of order but nothing since. No estimated delivery date. Nothing. I gave chased them up twice but no reply.
Order #VC*******
November 02,2022
Genuine Leather Men
Travel Sling Chest Bag
Shoulder Crossbody Bag
Black
$49.99
Subtotal
Shipping
$49.99
Free
Total
$49.99
Tip for consumers:
Very poor customer service. I believe this site is a scam and I will never see a refund or the purchased bag
Products used:
Never received item to be able to use it
I wish there was a pocket book like that. It was a really good idea does anybody know where you can get one like that?
I paid 35.99 for a pocketbook i have never received it! Iordered it in october 24th and it is december! I have no pocketbook and i am heartbroken but scamming people will only bring misery to the scammers!
Tip for consumers:
dont use viachic
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