• Urban Decay

2018 CUSTOMER CHOICE AWARD

Urban Decay

Is this your business?

Overview

Urban Decay has a rating of 4.4 stars from 239 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Urban Decay most frequently mention eye shadow, good quality, and little bit. Urban Decay ranks 2nd among Cruelty-Free sites.

  • Value
    22
  • Shipping
    19
  • Quality
    22
  • Full refund
  • Free shipping
  • Yes
  • Price
  • $ $ $
Positive reviews (last 12 months): 87.5%
Positive
7
Neutral
0
Negative
1
15
See all photos

What reviewers want you to know

Positive highlights

Critical highlights

  • Awful awful awful awful customer service was sent a broken eye shadow pallete- was asked to send the photos.
How would you rate Urban Decay?
Top Positive Review

“Foundation”

Margarita S.
4/13/24

Their foundation has excellent coverage that helps hide skin imperfections without creating a mask effect. It is easy to apply and stays on the skin for a long time, without leaving a feeling of heaviness or stickiness. Plus, Urban Decay offers a wide range of shades, allowing you to find the perfect tone for any skin type. Overall, this is a great foundation that I recommend trying for anyone looking for quality makeup to create the perfect makeup look.

Top Critical Review

“Most disgusting customer service attitude I have seen”

Rebecca H.
11/20/23

I can't believe that nowadays there is such a cosmetic brand that hides the little word in their policy that all sales are final, instead of marking the final sale on the webpage. No price match or no return allowed, and customer representatives are holding different words. Bunch of liars. I will never ever shop with them again.

Reviews (239)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (26)
Thumbnail of user lukaku8269872
8 reviews
0 helpful votes
April 13th, 2024

Their foundation has excellent coverage that helps hide skin imperfections without creating a mask effect. It is easy to apply and stays on the skin for a long time, without leaving a feeling of heaviness or stickiness. Plus, Urban Decay offers a wide range of shades, allowing you to find the perfect tone for any skin type. Overall, this is a great foundation that I recommend trying for anyone looking for quality makeup to create the perfect makeup look.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jhond54
1 review
0 helpful votes
December 13th, 2023

Their return policy is pretty much a nightmare. I received my product missing its foundation in the compact case, all because of some manufacturing issue. When I reached out to customer service, their solution was to give me a measly 20% off code for another purchase. It's frustrating when the mistake isn't yours, yet you're the one left hanging without a proper solution.

Thumbnail of user rogersarnold48
1 review
0 helpful votes
April 6th, 2024

How much longer are you going to wait until your stolen money gets recovered? How many recovery experts have you consulted but failed to recover your stolen money?
I was one of the victims of a scam who lost $456k worth of my crypto currency to a fake BTC broker. It wasn't easy but possible to recover what I lost, especially when I came across a review about Bliss Paradox Recovery through their website [https://dev-blissparadoxrecovery.pantheonsite.io/
I reached out to them through their official mail address at Blissparadox@ aol. Com and I was helped.

Other contact info:
Whatsapp +1 3 8 0 2 0 6 9 7 1 2
Signal No. + 1 7 2 7 6 1 5 9 0 3 0
Telegram: Blissparadoxrecovery
Regards

Thumbnail of user zarrial
5 reviews
2 helpful votes
July 18th, 2022

I received a free sample of Urban Decay Vice Lip Bond Unbreakable Red liquid lipstick From Influenster and Urban Decay in exchange for my honest review. I absolutely love how it feels and how the color looks on me. It dries fast and doesn't smudge. Even when I was in the shower it didn't smudge and I still looked fabulous.

Products used:
Cosmetics

Service
Value
Shipping
Returns
Quality
Thumbnail of user ll507
1 review
2 helpful votes
December 7th, 2021
Verified purchase

Sent me my order with 3 items missing. Their customer service is absolutely terrible. They make you
Jump through hoops and put up roadblocks to discourage you in following through. I would never buy from the company again.

Thumbnail of user gillianw104
6 reviews
6 helpful votes
November 23rd, 2022

I got a free example of Urban Decay Bad habit Lip Bond Solid Red fluid lipstick From Influenster and Metropolitan Rot in return for my genuine survey. I totally love the way it feels and how the variety looks on me. It dries quick and doesn't smear. In any event, when I was in the shower it didn't smear I actually looked breathtaking

Thumbnail of user casv1
4 reviews
1 helpful vote
March 21st, 2022

Simply one of my favorite brands for my make-up line. I don't get allergies with it which means they use subtle ingredients. Recommend!

Service
Value
Quality
Thumbnail of user cynthias2496
4 reviews
8 helpful votes
May 16th, 2023

I have always struggled with sensitivity to chemicals in makeup, and it often results in swollen and watery eyes. However, since discovering Urban Decay, my makeup game has changed completely! I am absolutely in love with their products! Not only do they not irritate my eyes, but they also provide a smooth application and long-lasting wear. Knowing that their products are cruelty-free and made with plant-based ingredients is a huge plus for me. The packaging is also fantastic, as it allows me to conveniently carry it with me without any worries of it breaking or getting lost in my makeup bag. Urban Decay has truly become my go-to brand for makeup, and I highly recommend it to anyone with sensitive eyes like mine.

Service
Value
Shipping
Returns
Quality
Thumbnail of user yanfeih
2 reviews
0 helpful votes
November 20th, 2023
Verified purchase

I can't believe that nowadays there is such a cosmetic brand that hides the little word in their policy that all sales are final, instead of marking the final sale on the webpage. No price match or no return allowed, and customer representatives are holding different words. Bunch of liars. I will never ever shop with them again.

Service
Value
Shipping
Thumbnail of user ojlanm
1 review
0 helpful votes
February 13th, 2023

انا احب سوي اجع السله في اي مجل تحتجو اتا اجهز
في اي مجل تحجوفي اي مجل بنو اي تعليم في اي مجل انا مستعد

Thumbnail of user ginat278
1 review
1 helpful vote
April 25th, 2023
Verified purchase

Worst company return policy. My product was delivered without the foundation inside the compact case. Manufacturer issue. Customer service only offered a 20% off code to purchase another one.

Tip for consumers:
Will never purchase another Urban Decay product due to poor customer service. Buyer beware from purchasing directly through their website!

Value
Quality
Thumbnail of user ldeniseb
2 reviews
8 helpful votes
May 22nd, 2020

Customer service never answer the phone or emails. Never received complete order. Ordered a month ago

Thumbnail of user fionar58
2 reviews
3 helpful votes
March 7th, 2021

In the last couple of years I have completely switched to gloss, maximum - balm lipsticks.
Urban Decay Vice Lipstick #Violate. This lipstick was the last one I bought in my collection.
Urban Decay Vice Lipstick are my favorites. I love their bullet or cartridge look. Due to the fact that the lower platform is slightly larger in diameter, they can be opened with one hand.
Of course, it gets printed everywhere - it's a creamy lipstick. It sounds very strange when claims are made to cream lipstick about this.
Does not tint lips, comes off delicately, I love such pieces that you can put on your lips and forget.

Thumbnail of user suzannek393
1 review
1 helpful vote
February 6th, 2023
Verified purchase

I purchased this bronzer multiple times and it CRACKS every time when it has barely been used. I called Urban Decay and they said they will give me a $20 credit to use online. Not helpful as this is the only product of theirs that I use. And i have 2 unopened bronzers that I am now stuck with. Don't recommend their bronzer at all :(

Products used:
Cosmetics

Service
Value
Shipping
Returns
Quality
Thumbnail of user sukhwinders10
4 reviews
2 helpful votes
May 21st, 2023

As a passionate lover of beauty and cosmetics, I'm always excited to try out new products and brands. I had the opportunity to try some products from the brand "Urban Decay" and I wanted to share my impressions with you all. Urban decay is a high-end cosmetic company known for its high-quality products and cutting-edge formulations. They have a wide range of offerings, from skincare to makeup, and everything in between. The products that I tried were from their line of eyeshadows and eyeliners. The eyeshadows were beautiful, with intense colors and great pigmentation. They applied smoothly and evenly, and they didn't crease or fade throughout the day. The eyeliners were also smooth and easy to apply. They stayed in place all day and looked great. Overall, I was impressed with the quality of the makeup and would recommend it to anyone looking for a high-end option.

Products used:
skin cream

Service
Value
Shipping
Returns
Quality
Thumbnail of user mehmetk27
1 review
0 helpful votes
December 20th, 2020

Ben istediğim için böyle
Allah belanızi vwrsin nwdwn 100 karakte
Uaz uaz bitmiyoru
Yorumlar serbets olsun bwlki 10 harfa yazaacam

Thumbnail of user meaganm39
3 reviews
1 helpful vote
September 9th, 2020

I am in love with urban decay! They have so many different unique eyeshadow shades to choose froM it's hard to pick one! They're unique in color, opacity, stay power, designs from glitter, shimmer, duo-chrome which are two colors in one when you move in lighting, to matte m, everyone will find something from urban decay that will become a staple to their daily makeup regimen.

Thumbnail of user triannak
1 review
0 helpful votes
November 20th, 2020

Urban Decay was super shady about my order. I signed up for their email program to get a free qift with purchase but, after looking at my receipt realized I didn't get it. No big deal. So I called to have them add it. They said that he couldn't make adjustments to an order so he cancelled it and looked at my $48 order and said I could apply this coupon code to get the gift. Hung up, went to reorder, applied the coupon code, coupon code denied. Okay... Called back. They said "oops, that gift is only for purchases over $60! I'm so sorry they told you you could use it." Well shoot. Couldn't reverse the cancelation and takes 3 days to return the money. Welp, guess I still have to reorder and am out double the amount I planned on until they return the money from the original order to my account. But then, get this: My original order receipt said it was $48.29, but they charged $49.29 to my account. Whatever, I'll get it back. But then my second order with the SAME EXACT thing came out to $47.71 on the receipt but they charged me $48.41 according to my bank account. What gives!?

I expected much more out of such a well-funded, seemingly reputable, international brand like Urban Decay. It's disappointing to say the least.

Thumbnail of user prestonr56
1 review
2 helpful votes
April 19th, 2022

Whilst in selfridge's (which can I mention was poor service) I went to urban decay with a selfridge's voucher and when I had chosen my makeup I went to pay, the gift card was blocked! I waited 1 hour and 30mins and the staff name was Amrita and she was the most helpful lady in there. I will purchase at urban decay store in Birmingham again but as for selfridge's, I will not be shopping there again!

Thumbnail of user markr2703
4 reviews
1 helpful vote
June 22nd, 2022

Ich habe schon mehrmals bei dieser Seite bestellt und sie haben mich nie enttäuscht, die Lieferung war immer pünktlich und der Kundenservice gut.

Thumbnail of user jockb5
3 reviews
0 helpful votes
October 1st, 2022

If you don't know what to get to your GF or wife, go to this place. The staff will always suggest the top-hit latest products, and your beloved one will definitely appreciate this gift! Turns out girls are really excited to get something from here.

Thumbnail of user jenicem4
16 reviews
15 helpful votes
May 20th, 2021

This is one of my favorite brands of cosmetics. Anything I've bought from Urban Decay has been fantastic! This company has a fantastic product range. I'd been looking for the right foundation for me for years and had yet to find it until I purchased Urban Decay's Stay Naked Foundation. It's almost perfect! The eye primer potion is another of my favorites.

Thumbnail of user arronp12
4 reviews
0 helpful votes
July 4th, 2022

Gran tienda. Gran selección de productos, precio razonable, personal bien informado. Me sorprendió gratamente el periodo de garantía. Ahora compraré aquí más a menudo.

Thumbnail of user helenam26
2 reviews
4 helpful votes
March 2nd, 2019

Well, if someone wants to order their any product, they must need to order it years ago. YES, because their delivery services are so slow. It takes a lot of time. No matter the quality of product is good.

Thumbnail of user jenniferr429
195 reviews
357 helpful votes
October 18th, 2018

Great colors but they do not sit well on my skin. It says quality but not sure what's in the make-up. Beware of break-outs and rashes.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Feminine, a little dangerous and a lot of fun, Urban Decay offers high-performance cosmetics, like eyeshadow, eyeliner, primer, lipstick, foundation and more.

Business Attributes

  • Full refund
  • Free shipping
  • Moderate
  • Yes

How do I know I can trust these reviews about Urban Decay?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Urban Decay?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business

Related forum posts

What are your favorite cruelty-free makeup dupes?

I'm looking for cheaper, cruelty-free versions of higher end products.

What are the best vegan brands right now?

Hoping to find well-known brands that carry vegan products

I haven't had much luck ordering blindly online, especially foundation. I'd like to be...