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The Tack Room has a rating of 4.8 stars from 2,010 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The Tack Room most frequently mention customer service, great experience, and next day. The Tack Room ranks 163rd among Clothing sites.
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I contacted The Tack Room by phone to arrange an even exchange for a shadbelly coat. The customer service person was outstanding! She confirmed that the store had the larger size to try and mailed it out very promptly, including a return label for whichever size we decided to return. The entire transaction could not have been easier or more pleasant. Thank you!
The first pair of boots we have gotten appear to be used. Your online shopping has been frustrating. When there was an error with the payment I entered it also emptied my shopping cart. First time I called I just got voicemail. This time when I entered an invalid promo code and then deleted all of my payment information that I had entered already and I had to go back and re-enter my payment information as well as my email and password. It has been frustrating.
I contacted The Tack Room by phone to arrange an even exchange for a shadbelly coat. The customer service person was outstanding! She confirmed that the store had the larger size to try and mailed it out very promptly, including a return label for whichever size we decided to return. The entire transaction could not have been easier or more pleasant. Thank you!
Ordered and it was here within a couple days. No complaints. Will order from The Tack Room again.
Ordered a pitchfork for my mini and it shipped out same day and arrived the next day! It was amazing. Thank you so much!
I purchased 2 liners for jackets, but I had to return one of it. The items are great, but the liner makes the jacket so tight. I thought it will be free return as most of online purchases with return label… I sent the item back with ups yesterday. Thank you
I love that I can use Amazon to pay and the product was excellent as well!
The first pair of boots we have gotten appear to be used. Your online shopping has been frustrating. When there was an error with the payment I entered it also emptied my shopping cart. First time I called I just got voicemail. This time when I entered an invalid promo code and then deleted all of my payment information that I had entered already and I had to go back and re-enter my payment information as well as my email and password. It has been frustrating.
There was a problem using Microsoft's Auto Pay to populate my credit card information. Had to go back, start the checkout process again, and enter the data manually.
Beautiful coat! And the price was the best out there.
Bot sure if you can view all the products in a category like sale items. If not that would be a good feature.
Website struggled to process checkout. Had to return 24 hours later to attempt purchase again. Worked out in the end but created delay.
Always a great experience. My favorite tack store.
The ariat dog blanket is a perfect fit. The quality is the same as any ariat jacket you would by for yourself. It add just the right amount of warm on a windy day and keeps your dog relatively clean if he decided to roll around. If they had other colors I'd by them all.
The staff at The Tack Room are always helpful and knowledgeable and provide the personal touch that is so rare today. I am confident that I can ask questions and get help from them about not only my order but also about the merchandise.
fast delivery, decent choice, the only negative is that the shipping costs can be a significant proportion of the total if not actually buying very much.
Arrived in a timely manner and it was of higher quality than I actually expected!
This shop created the name plates, attached them and shipped my collars within a day or so. I didn't expect them to come so fast so that was exciting! Also, I messed up my personalization and they thoughtfully called me to clarify what I wanted before engraving. They were very nice and I really appreciated the customer service. I will be ordering from this store again!
Tack room was very professional and went out of there way to help get my order to me just in time for the holidays! Thank u!!
Tack room online had a question about my order so called me to make sure they had it right. Great customer service!
Incredibly efficient service - great product, and lightening speed shipping. My interaction with the Tack Room was professional and very helpful - fantastic staff with excellent customer service skills. I highly recommend this online store.
Easy to sort through their products and super easy checkout process. I was happy with the shipping and appreciated the emails letting me know where my package was. We got hit with a snow storm so packages got delayed and I received a email from UPS saying it would be there within the next business day. Shortly after I got an email from Tack Room Online asking if I received it. I appreciate them being on top of making sure packages arrive on time!
I love ordering from The tack store! They answer questions and solve problems, that way I get to spend more time riding.
I placed an order for a bridle for my daughter. The order was placed on a Sunday and shipped the next day. The bonus was that we received the order faster than expected. The quality of the product was great, just what we wanted. It is a pleasure to do business with a company that still values service.
Thank You!
Michelle A
They were great to deal with after an initial order confusion, and obviously want to keep their customers happy!
I ordered the card for my son to pick up at store. I DID NOT pay any shipping charges but the card was sent to me in Pennsylvania. I received it yesterday. Now I must turn it around and pay shipping to send it back down to Sumter S.C and it will not arrive in time for Christmas for my granddaughter. Not too happy about the entire transaction !!
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