Sunbasket

Awesome. Meal quality is great, easy to prepare, with accurate time estimates. Ingredients have all been great quality. Delivery issues will happen with anything these days, and compared to my recent experience with another premium tier meal service, Sunbasket was so great in resolving an issue, taking perhaps 1 minute of my time. Overall, really well done and by far the best of the several meal kits services we've used.

Surprised to find organic ingredients have been switched out for non-organic when I opened up my bag to start to cook tonight. No longer trusting this comany.

Love all the selections for different tastes and diets. Change up meals often so never boring. Fun spices and new flavors but not too weird. Love all the organic veggies and meat selections. Also love the extras I can order. Always fresh (occasional frozen veggie burns but not often) and delivered on time. LOVE that packaging is recyclable. Customer service has improved tremendously over past 2 years. Did awesome through the pandemic!

Sunbasket offers healthy and delicious meal options every week and recently added breakfast and lunch menu items. The food comes meticulously packed in sustainable & easy to recycle packaging and always arrives on time. The app is super easy to use and their customer service is excellent. I have zero complaints about this meal service. A++++

While I did love the menu, quality ingredients and flavor - food was barely cool by the time I received it. Sealed salmon had a leak and juice every where, very smelly after receiving it 28 hours after it was packed up. Had to throw away 2 meals in 2 deliveries. The sauce packages twice came with them popped open and had a mess in the whole box.

My husband and I have been with Sunbasket from its inception. We have watched Sunbasket grow and perfect, and have loved it every step of the way! The food is incredible; we feel as though we are going to a different upscale restaurant with every meal. So many different countries and nationalities covered with the menu options. Have learned so much. Also, treat their customers extremely well—thank you Sunbasket :)

Terrible customer service. Sun Basket takes forever to respond to emails and concerns. They advertises that the food is organic, but no, in order to get the organic food in your subscription, they upcharge you from their base rate unlike other food subscription companies that offer far better customer service and only offer organic food and don't upcharge you for it. These folks are not interested in providing good customer service. Don't do it.

Many consider Sunbasket expensive. Truth is, when I go to the grocery store, I pick up all sorts of items I do not need: impulse buying works on me. Having four meals delivered prep-ready each week, I not only feel better, I save time shopping and look forward to a variety of offerings I would never consider on my own. I have learned to be a better cook and I actually believe I save money… Though my husband cannot resist occasionally picking up old standbys. I ignore them, now that Mediterranean gluten-free meals are in the house. Thank you, Sunbasket!

Food is great, the "fresh and ready" options are SO convenient, and the customer service is exemplary! I've been using for several months and have been very satisfied, the this week my order was delayed bu several days due to an issue with FedEx. Not only did they credit my account the amount of the order, they gave me a $100 gift card to a choice of local restaurants as an apology. Wow! Great customer service. I can't recommend Sunbasket any more highly!

If you order from this company be ready to receive items you did not order and to be overcharged for them. I ordered 4 fresh and ready dinners and got 4 meal kits instead. And they charged double for each meal kit. I don't even understand the reason for the double charge but the kits supposedly "serve 2."

*July 26,2020 - left warehouse for shipping at 2:20 PM *July 27,2020 - out for deliver 1:30 AM
*Delivery hours between 8AM-8PM and usually arrives by 10 AM, but no delivery at usual time so... *July 27 - I signed up for delivery updates at 4PM *July 27 - Computerized chat with Sun Basket at 8:00 PM with horrible chat system *July 27,9:30PM - contacted shipping company *July 27 Delivery arrived at 11:10PM, no text update, no knock. Had the dog not alerted me, it would have sat outside until morning! Today is August 4, and the only contact I've received from SunBasket, even after I sent them a picture of moldy peppers, is a FAKE email as a follow-up to a"phone conversation" with me that NEVER TOOK PLACE. Fantastic food if you have no issues with deliver(probably tied to the roof of a Prius, SERIOUSLY) or if you have no issues with arrival times. I was REALLY HOPING THIS WAS GOING TO WORK OUT. It's the first delivery service we have ever done. I cancelled all future orders.

****August 5,2020 - After reading my review, Sun Basket reached out to me. They agreed that there was a glitch in communication and that my delivery, so far outside regular delivery hours, was unacceptable. They handled the problem professionally and in good faith. Sun Basket has so much going for it. I'd be happy to return when I see that reviews show improved communication systems and customer service staff.

I love to cook delicious food with fresh ingredients, and Sunbasket helps me to do that every week. The recipes are delicious, not too complex to prepare on a weeknight, and the ingredients are organic. Meals are satisfying and nutritious, even my kids have become adventurous eaters because this food is so good. I love picking my menu and knowing that I'm going to love any option; the variety & spices have kept me happy for a year and a half. I'm a very satisfied customer!

Healthy extremely tasty and easy to use and make. Lots of selection in meal kits and ready made. If there's a problem customer service is a dream. Many ways to contact and always responsive in polite friendly manner. You'll be happy you select SUNBASKET!

The meals are delicious and varied, as well as help us stick to a healthy meal plan than we would otherwise be doing. They come on time each week in sturdy packaging so we know it's fresh. Honestly we just really love this service - it's one less thing to think about each week and we feel good about eating the meals we're getting. Highly recommend!

The pics on the Sunbasket site make everything look inviting and tasty - I'll give 'em that.
The reality was the complete opposite. The 12 different premade meals I received looked pretty much the same and tasted pretty much the same. The worst was the spicy black bean quinoa bowl. The black beans were RAW... down right crunchy and inedible... there was little if any spice in the meal and the jar of salsa roja provided was lack luster with the spice of a Taco Bell salsa packet.
A complete waste of money.

Sunbasket has been exceptional to deal with on a regular basis for many years now. They have such a wide variety of meal options, and on the rare occasion that something has gone awry, they absolutely make it right quickly. I have no complaints

I've tried two other service and Sunbasket by far offers so much more variety and delicious meals. I am relieved when my box shows up and I don't have to think about what to do for dinner.

All the meals seem to be very bland and oddly put together as far as ingredients. The packaging and everything else was great, just not impressed with the overall recipes. Tried it for two weeks.

Best meal kit delivery service. All products are fresh and the meals aren't boring. Definitely recommend. I also like how you can add things from the market if you're just not feeling any of the kits. I've also never had a bad fresh and ready meal, the cauliflower Mac is my favorite. We just recently started stocking the short rib burgers too, soooo good.

We get a Sunbasket box every single week and we look forward to it. I have tried other meal delivery services and their ingredients, freshness, and unique flavors and meals did not even come close to that of sun basket. In the last five or more years of using it I rarely had a late box or a missing ingredient and everything is always fresh. We love Sunbasket and will continue to use them for a long time! We also love that they have now added the option to buy snacks and proteins. It makes our life so much easier since we both work and are very busy.

Easy to use, lots of food options, and always great customer service. The app makes it easy to choose meals and change the defaults it suggests based on your dietary preferences. I also like that they have cuisines from all over the world. Food is extremely fresh and no processed ingredients.

Charged me over $100 for meals after I had already paused my account. Packaging is the most wasteful I have ever seen and meals are not good. Do not recommend this company at all.

I'm adding yet another complaint about delivery, website malfunction, and trying to contact. Don't know about the food because it never arrived.