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Shadestation has a rating of 1.0 star from 1 review, indicating that most customers are generally dissatisfied with their purchases. Shadestation ranks 30th among Sunglasses sites.
Shade, a UK- based online merchant, exploited the lack of protections for me as a US customer.
In October 2017, I ordered prescription sunglasses from Shade for $365 USD. After I placed the order, Shade contacted me several times requesting I make modifications to the order because they were unable to honor the original order. Months later, Shade sent me sunglasses without a prescription. Shade refused to send me a return shipping label for the item. After months of email correspondence with Shade and placing a dispute with my credit card company, Shade gave me a $9-7 USD credit to mail the item back to Shade. I had to pay $14 USD to return the merchandise. 7 months after I originally placed the order, Shade indicated that it had closed the issue and would not refund my return.
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