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  • Luggagehero

Luggagehero

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Overview

Luggagehero.com has a rating of 1.7 stars from 3 reviews, indicating that most customers are generally dissatisfied with their purchases. Luggagehero.com ranks 35th among Luggage sites.

  • Service
    1
  • Value
    1
  • Returns
    1
  • Quality
    1
Positive reviews (last 12 months): 0%
Positive
0
Neutral
– 0
Negative
2
Luggagehero.com product 0
Luggagehero.com product 0
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Reviews (3)

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Thumbnail of user bb725
B B.
1 review
0 helpful votes
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“Avoid at all Costs”
March 18th, 2024

Had poor service at the Luggagehero across from the White House (Washington, DC). Overpriced, understaffed, inflexible options - no card, no cash, online payment only. Here's the kicker - I just got charged a monthly service fee! I might add that their chatbot doesn't - chat or do anything else. Will be cancelling this asap. Avoid at all costs - I wish I had an alternative, but I didn't.

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Andrew K.
11 reviews
0 helpful votes
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“Safe, Convenient, Economical Storage of Your Luggage at Wide Choice of City Locations”
October 6th, 2022

I came from the Airport CDG but my apartment wouldn't be ready until after the Opera performance. I arranged on line to leave my luggage at a nice cafe, Cafe Mogador, near the Opera. I paid online afterwards. The cafe's help was impeccable. Luggagehero pays the cafe from what I paid, depending on how long I left the luggage. A wonderful service! No need to ask favors from hatcheck girls. Luggagehero is insured.

Tip for consumers:
Pick a cafe location where you can have a nice snack!

Products used:
Storage of luggage during the day.

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Thumbnail of user valerie.cox2019
Valerie C.
1 review
0 helpful votes
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“Buyer beware”
October 4th, 2023
Verified purchase

I made a reservation the same day I needed luggage storage. Arrived at shop to find it closed at 11:45am, which is a peak time for luggage storage needs. Since I could not check my bags, I canceled the reservation, which incurred a fee for same-day cancellation. Even though I showed up at the store at a reasonable business time and my reservation said nothing about the store hours. Customer service was extremely unhelpful, rude, and eventually ghosted me. Do not use this service. They will overcharge you.

Tip for consumers:
Read ALL the fine print before making a reservation.

Products used:
No service provided, they just took my money.

Service
Value
Returns
Quality
Luggagehero.com product 1
Luggagehero.com product 2
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