JewelryRoom

Some items won in bid delivered. Others not delivered as apparent the item was not even manufactured and then lated advised the order cancelled. However refund was sent. Have not yet received and not advised which item/s are missing. Why have an auction when items not available.

The rings I have received not as described or depicted in the pictures and are in fact cheap stones that are worth nothing. I am very dissatisfied.

Thank you for your attention. If he found me, I comment, with my purchases, only two things that I do not understand. 1. FIRST THE DELAY WITH THE ORDERS AND THE OTHER VERY DIFFICULT TO UNDERSTAND WHAT HE SENT ME. It has no relationship with what I received. Another thing is that the discount coupon, otherwise everything would be fine if he didn't offer for these two things would be much better. But that two, six weeks is not true, but thank you for everything. A warm greeting, juan

I have purchased 2 items on line from this company, 18ct gold studs and a 18ct gold bracelet as a present for my wife on our upcoming 50th wedding anniversary. The bracelet is so small, it would be hard pressed to fit a baby let alone my wife's wrist. The photos on line do not represent the actual size, I believe they have all been photo shot, never again will i purchase anything from this site.
Also I believed all items were priced in AUD, what a shock i got when I was charged more for conversion into Hong Kong or American dollars?

Such a disappointment! I thought these items were going to be quality items. They are not! The cheap stone fell out of the ring the first time I wore it. I took all 5 pieces I received to a jewelry store and they basically laughed at me. Do not invest!

Good service but very poor quality. I won't risk shopping with you again. If I could remember my password I would have already deleted my account.

Curious and helpful.

I have won several bids during the time i have been a part of Jewelry Room and all the jewelry is exquisite. My only advise is to read the descriptions very carefully and bid based on the actual description given. Also do googles search on items in question. Get all the possible info you can before bidding. If you really like an item watch it all the way to the end of the bid as some people wait till last minute to place bids so they have better chance of winning at lowest bid price.

it was mostly my fault as i took a break from bidding and when i came back i entered in a different name and venue.

Overall is very nice but the picture in the description is deceptive and the title said it was a thick chain. It is very thin, not thick. Communication was great, shipping and tracking was within an acceptable time, I am awaiting a second auction I won but the shipping took much longer than this one to be shipped. It would be nice if in the future, they add the thickness of the chains in their description. Like this one is about 1mm.

Mainly a positive experience. Know in advance that the items won't be delivered to you for about a month.

I was sent the wrong earrings and I got a prompt response with an apology and asking if I wanted to send them back, or a "store" credit. I said the credit and I have heard nothing since. I was hoping that it would have been put towards the earrings that I ordered again.

I found your delivery take to long all so I brought a ring I took to the jewellery it was only worth $100 dollars very disappointed auctions bib said it was worth two thousand dollars the band was very thing In the video it looks bigger.

It was taking to long to contact them

I bought two items. One item was $1 and other was $6.
When I went to purchase the total was $30

Quick response, but they shipping fees are high and they add $10 on each item. They will wait till you have a couple of orders ao they can bundle and keep all the extra shipping fees.. they can be mean.

Got a necklace that was very tiny.was not accepting that.was not what it appears to be on line

Great

Love the range of jewelry and the quality is exceptional. I've purchased many items. Will continue too

Everything was excellent. I got my ring within the time frame advised and I am very pleased with how it looks and fits.

I wanted to discuss the cost of resizing the ring that I had just bought and no one ever got back to me.

Easy, fun and good quality goods. Very happy with my choices. Cheers

The photos of the jewelry are very enlarged and not at all representative of what you are going to get! The necklace I thought I ordered was about as thin as a human hair with the tiniest 'gold' balls that it made me laugh! I learned a huge lesson about trusting these offers and I AM DONE.

Great stuff get it within two weeks. Friendly reminder and service

I used to buy rings from this site and the arrival time was often hit or miss. My recent purchases have both been on time and have been exactly what I expected. The site is much improved, only need a few more tweaks to be over the top excellent.

Takes too long to receive not good email information don't think I'll buy from you again

I have only received a couple of my items but they are both gorgeous. Fairly quick postage only a couple weeks, not bad considering they come from overseas.

I like what I buy, but you charge way to much for postage, so alot of times I am very hesitated because of this.

It was great to remain in the privacy of my home and review so many jewelry options. The choice was diverse as were the price points. I was able to purchase some unique products without a sales person breathing down my neck. When I did have a minor problem it was resolved at customer service in about 24 hours.

I inadvertently (in the beginning) bid on an item I did not want. Once explained, they removed the bid so I did not loose my standing. Andy was very understanding.

I received one order of two (both paid for immediantly). The package received had one necklace and one pair of earrings (?). One of the earrings of the pair had a missing post Sivan not be put into my ear. I reached out to the company who did respond but then denied my order number or even my name or email as being registered. This is the second time in many orders something similar has happened. I wonder if I'll get my other ordered product as they deny I exist. It is too bad, I like their product but will have to cease dealing with them. So I'm out money and product after being told basically I don't exist.

DENIAL and lack of any kind of “customer service”.