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Family Gifts Co. has a rating of 3.5 stars from 2,116 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Family Gifts Co. most frequently mention customer service, great experience, and delivery time. Family Gifts Co. ranks 4th among Personalized Gifts sites.
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14,595 reviews
I appreciate the simplicity, quality, and uniqueness of your products. I will continue to make people smile with personal gifts from your company.
I ordered a canvas picture on Nov 26th. The website says 7-10 days for delivery. I started e-mailing the company mid-December because the expected delivery date kept moving. They kept guaranteeing I would have this by Christmas. It finally showed up today, December 26th! I'm disappointed they lied to me in e-mails and that it took over twice as long to ship. In reading through other reviews on here, it sounds like this is the norm for their company. Sad.
I ordered a canvas picture on Nov 26th. The website says 7-10 days for delivery. I started e-mailing the company mid-December because the expected delivery date kept moving. They kept guaranteeing I would have this by Christmas. It finally showed up today, December 26th!
I'm disappointed they lied to me in e-mails and that it took over twice as long to ship. In reading through other reviews on here, it sounds like this is the norm for their company. Sad.
Products used:
Canvas print
Thought the canvas would look like advertised
Thought the canvas would look like the one advertised
* Family Gifts Co. attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Horrible My poster is damaged i needed replaced
Ads on facebook
It looked nice
Frustrating
I chose Family Gifts Co. Because you had the product I was looking for.
Was exactly what I was looking for.
* Family Gifts Co. attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
For a family centric gift
Good
Product advertised
Means something to recipient
* Family Gifts Co. attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Not good. Present took a month to be delivered.
So excited!
They look beautiful
Wasn't able to use the EARLYBIRD promo code for 10 percent off... seems odd. You emailed it to me but it never gave me an option to use it.
They look beautiful
* Family Gifts Co. attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Disappointed!
The picture and idea was great! Thought it would make a nice gift.
* Family Gifts Co. attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I ordered this for a Christmas present, but it didn't come in time. Very disappointing.
Unique gift
Unique gift
Order place Nov 27th and still not shipped. Promise after promise but still no product. I am very disappointed
* Family Gifts Co. attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Easy ordering
Christmas gift.
I found it to be a cute idea with my grandchildren's name on the picture.
Christmas gift.
Ordered 3 canvases on November 23rd the first two showed up separately and the last never showed at all. I upgraded to the so called VIP experience and was told the company was "committed" to delivering all products ordered before December 8th. I even messaged the owner on Linked In which fell on deaf ears
I had to contact customer service several times to get the order right but overall the product is exactly as advertised.
Right product at the right time.
* Family Gifts Co. attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Ordered five weeks before Xmas; got e-mail after Xmas advising order had been lost; order finally arrived on Jan 12th without the frame which I had also initially purchased along with the print. Enough said.
* Family Gifts Co. attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Because they are awesome.
Placed order July 22 got email that said package would arrive Aug 3 then when I called was told would get a response when package was found now order has disappeared from fed ex website and no email.
* Family Gifts Co. attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Stressful
Perfect gift idea for my gf.
* Family Gifts Co. attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Perfect gift idea for my gf.
* Family Gifts Co. attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Ordered three weeks out and promised delivery by Christmas. I explained that I was at a military base overseas and was still guaranteed delivery by Christmas. It did not make it. If you promise something you have to deliver. It's just good business.
Products used:
Canvas
All I can say is hassle hassle hassle and nothing to show for it at the end AVOID Took money twice then 1st shipping delay then production delay how can production come after shipping sometimes you've just got to laugh
Overall good
Saw it on Facebook
Christmas gift
I received someone elses order and my order has still not shipped 21 days after calling about receiving the wrong item.
To whom it may concern,
Just thought I'd drop you a note to let you know your policies and LACK OF customer service make it certain that I, and anyone I associate with, will not be purchasing any additional items from your company!
QUICK explanation... I purchased an item a couple of weeks ago at a 10% discount. Prior to its being shipped i started receiving offers of 25% off site wide. I attempted, unsuccessfully, to speak with someone in an effort to get what most successful retailers refer to as "BENEFIT OF SALE". After leaving a few voice-mail, today I finally got through to a representative and even though I have yet to receive my order, I was told only one discount applies and a refund/credit for the difference would be impossible to offer.
As a rule, when a company is more concerned with making a few extra dollars as opposed to providing an outstanding customer experience... that company can no longer earn my business.
Thanks for taking the time to read this!
Easy... HOPE we LOVE the canvas
Made an order. They didn't send the frame that I paid for. They realized that then said we would send the frame to you and you install it. Over a month later and still received nothing, highly unprofessional and don't recommend!
Gain trust and grow your business with customer reviews.
Family Gifts Co. sells unique, personalized family gifts, such as canvases. We currently have over 7000 5 star reviews, and quick delivery from the USA.
