Custom Challenge Coins has a rating of 5.0 stars from 1,923 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Custom Challenge Coins most frequently mention customer service, great experience, and final product. Custom Challenge Coins ranks 2nd among Coins sites.
Great people to do business with. Good communication, quick response. Coins are good quality with fast turnaround. Have purchased over 3000 Coins. Everyone who received one loved them.
I'm very satisfied with your service. I ordered twice before. My first order I had a minor problem ,when I brought it to your attention it was handle with no fuss or disagreement. Your service is four stars. E.J. Kues
They have been extremely professional and great at communication. The design team has made excellent proofs and been able to tweak the design with amazing detail. When the order was being placed and the online portal declined my card, I made a phone call and they were able to place the order easily from their end.
Fantastic customer service and support!
I'm very satisfied with your service. I ordered twice before. My first order I had a minor
problem ,when I brought it to your attention it was handle with no fuss or disagreement.
Your service is four stars.
E.J. Kues
The actual checkout process is pretty annoying. There should at the very least be an option for paypal so that your customers don't have to trust the shady site that the checkout process directs you to.
While I only did the money part, the rest of this whole process went very well from start to order day. Can't wait to get the coins in the mail!
They (Barry) were awesome to work with!
Thanks!
Station 145
I couldn't get the online quote form to upload; it buffered forever. I assumed it was a shoddy internet connection while on vacation, but when I returned home it was still an issue.
I was pleased with the responsiveness of your sales team when I had to email the order directly.
What a delightful experience to work with Matt and his team. Questions were answered with quick response. All questions were answered, and each change was made to ensure our satisfaction in the final product. The team answer and provided recommendations not once, not twice but through 7 proofs. Thanks for your patience!
Great experience…communication and follow up was quick.
Custom Challenge Coins were very easy to work with. They were responsive, quick in the design of my coins with no going back and forth. They were up front with their bid and did not change it when I ordered my coins. I highly recommend them if you are looking for challenge coins.
Very easy to work with and the process would have been a lot quicker if I could have been more specific with what I wanted. It is perfect!
Very polite, and answered all my questions. I asked to change a color on the coin, and had the new proof right away. I have called and talked with Berry a couple times and he is very professional. We will absolutely be doing business again in the future.
Extremely helpful. Received quote within minutes as promised. I placed my order, very easy process.
Thank you!
We've used them for our last 5 challenge coins and have been 100% satisfied every time. They are prompt with responses and revisions, and the finished product is excellent.
I had an issue with the website accepting my payment. Your customer service person by the name of Barry called me and rectified the situation immediately.
I also had an issue with calling the company via telephone. I placed a call to you and the telephone system said it would not accept calls from callers with "blocked caller ID." Again Barry rectified this by calling me. So I would say the customer service is excellent.
We are very happy with the coins as this is a re-order due to the popularity of the coin.
I received a prompt and complete reply to my request for estimated production and shipping times. Once I had provided artwork, I quickly received a proof and was able to place my order. The entire process from my initial email to the order placement was less than a day.
Every step of this process is smooth and easy! Always willing to help you on the phone, with REAL LIVE people who answer! Coins are excellent, and almost always arrive within timeframe specified. We are a repeat customer who can't say enough good things about this company and the people handling the phones. (R.I. Fire Instructors Assoc.)
This is my 2nd order recently, and my agency has used this company in the past. The design process was wonderful, with any slight modifications or requests made quickly. Quality finished product on the 1st order, and expect nothing less with this one!
I have now used Custom Challenge Coins 3 times for different youth sports leagues and teams. They are patient and accommodating with revisions, respond quickly with answers and artwork, get the coins delivered quickly, and do beautiful work. Highly recommended!
I ordered a company challenge coin back in 2017 and needed to reorder the same coin. I reached out to them and they had the artwork saved, great price and super easy to order.
From day 1, this company was top notch, very easy to work w/ and i LOVE my coin!
I had a great experience and will definitely recommend this company
This is the 3rd total order. (1 initial and now the 2nd reorder) The design process was very east. The proofs are accurate and the shipping as prompt as can be expected. The coins themselves are excellent and very well received by those receiving them.
We have worked with Custom Challenge Coins twice and both times have been great experiences.
Easy design and pricing tools. Prompt replies to questions and minor redesign.
Looking forward to receiving the finished products.
It was a pleasure working with my contact. Very professional and very helpful.
I ordered challenge coins from CoinsMadeYourWay for my Homebrew club in Korea a few years back and was very pleased with that experience. I am now living in Germany and immediately thought of CoinsMadeYourWay when my company decided to make a set of Challenge Coins for our team in Europe. Thankful the flyer was still in the plastic sleeve for my last couple coins. Once again, great experience, helpful input on our design, and easy ordering!