CriticalTool

Customer service may seem nice and helpful, but they have no intention of helping to resolve problems. They do not return calls and give wrong information just to get you off the phone. This caused a delay in cancelling an order which resulted in a 20% restocking fee and return postage totaling $361 and a bill from UPS (supposedly free shipping?) of over $900. The company doesn't stock anything, they try to drop ship from the manufacturer, they have bad relationships with these manufacturers, which causes a lack of communication and Critical Tool blames everyone else for their inadequacies and problems they cause. Use another company, or you'll be very sorry. Ordered from ZORO, product came in one day and it was free shipping and no problems.

I visited their website and after creating an account put in an order. I was given a total amount and the amount which was stated was immediately charged to my card. I woke up the next morning to see that I had been charged again, this time for ~$5 more than originally stated.

When I went to check why my account was charged twice I realized that the website now said my order was cancelled with no reason specified and also that the second amount I was charged was nowhere to be seen on the invoice.

I contacted their customer support and received a reply which, in a very rude way, told me that I was not charged twice (I was) and that it was because taxes had not been accounted for in the first charge (admitting I was double-charged.) What professional company doesn't have a way of calculating taxes on a purchase? The representative said my order was cancelled because I was "not an existing customer" (why are you taking new orders if you're NOT taking new orders?) and that they couldn't contact me because they didn't have my email (which they did because I had created an account with my email AND I had received a confirmation email after placing my order).

I am writing this review in hopes that any new customers looking to buy from CriticalTool.com (or their parent company LabSource.com) will steer clear of this fiasco.

I recently purchased a case of gloves from critical tool. Website was very easy to navigate and many options available. Prices are competitive. Items arrived very quickly especially for the "Covid times" we live in. Will recommend to others!

I have been to your site several times today. Once I thought I found what I wanted, I could never locate it again. Had questions that were not answered in the description. I think I bought more vest than I needed but better more than less.

I'm so glad you carry White Mule X-Small leather work gloves. It's hard to find great work gloves for women with small hands. Thank you from all of us women!

The picture has orange gloves but the choices to purchase are black and red. I found that to be confusing.

I can't stand when the box to receive automatic emails is checked by default and you put it so inconspicuous that it is hard to see.

Sonya at customer service was very helpful. Need to see product to see if it will work. If so I'll make bigger order

When I ordered, I added this message: "I hope your fulfillment is as good as your site appears", and after having the order fulfilled promptly and at a great price, I can say Criticaltool.com delivered in every way! I would use them again and recommend them highly.

Killing me with the shipping! Otherwise, your site is neat. Would really love an option to check out with Amazon

Website works well; partial shipment, but that works fine as long as we receive some of the product to keep us stocked.

Had some trouble entering multiple amounts for one product. Also, what does free shipping mean? Is it ups ground or slower? There are no explanations. That would help make my decisions.

Super easy ordering. I like the flat rate shipping charge.
(I assume that fork lift is OK instead of loading dock to qualify for flat rate $**)

user friendly website. However, I hope I never have to order anything again because that would mean there is another hurricane.

looked a a lot of sites and did not find what I wanted or the price was way higher. You had what I wanted at the price i wanted

would you provide free shipping if I order 2 sets of hyflex more frequently. space is a premium for my business plus I have to supply the stuff now because my other supplier went away.

Shipping time was great! Ordered Monday afternoon with standard shipping and received my order Tuesday morning.

Thanks, criticaltool.com!!!

I have been ordering from your company for years and am very satisfied with the products and support.\nThank You

LOVE THE GLOVES BUYING THEM IS EASY I JUST WISH YOU HAD OTHER OPTIONS OF DELIVERY. UNITED STATES POSTAL SERVICE WOULD BE NICE.

It was fine except I decided to get more, and all my billing info was deleted and I had to start over.

Ordering was easy and quick. As long as I receive this item next day like I should I'll be a happy camper!

My shipping address is for FedEx/UPS only. Not USPS.

The price is good but I'm interested to see if the product is good. I would normally have ordered 3M tape.

My only hick-up with the shopping experience here was the shipping charges. I used a link on your web site to critica.... ( you parent ) and they showed no shipping charges over $*** in purchase. It was not clear to me this did not extend to its subsidiary since you are linked together on the web site.