Case-Custom

I was a bit skeptical of this site as I hadn't heard of it before, but I was pleasantly surprised! The image quality is good (I'm sure only as long as you have a good quality image to begin with while making the design) and my order came in only ten days to the US. The only downsides I can say, are that I wish they had an option to choose from a glossy or matte finish (it comes as matte) or that they had an option to add a silicone inner layer to the hard case for extra protection for an additional price. But those are only personal wishes and the case overall is good!

EDITED: the review below reflects my original order. However, on seeing this review, case-custom reached out to me and offered to send me a re-printed case. While the printing isn't perfect, it is much better with more accurate colours, and they have clearly demonstrated great customer service.

What was good: the case itself seems to be quite sturdy, and fits my phone well
What was bad: the colours are WAY off, and the image is fuzzy. I have attached the image I uploaded for the case - as you can see, it's a grey scale map - but the case I received is purple! Very disappointed. The case also arrived later than the stated 7-14 business days for shipping, even though I live in a capital city.

Did expedited shipping and takes 10 days to get it the ship USPS which is the slowest not using again think a lot of peoples Xmas presents not going to be there this xmas

I ordered my dad a case, and it did not disappoint. The quality is better than I thought, and the picture came out looking great. I will be ordering from them again!

I ordered a custom case, in which at first I was sketched out by the website and how good the case was. The shipping took a bit, but it's expected coming from China. I wasn't thrilled for the quality that the case was so I went to the website to see if I could get my money back. The Case-Custom team emailed me within the day helping me through the process and I didn't even have to ship it back. They were very responsive and answered all of my questions. Even though I didn't enjoy the quality of the case (the picture was kind of blurry, which may have been my fault, and my fingernails left visible scratches on it) the customer support was great.

I am so happy, I love this case. I got the Burberry case for Samsung Galaxy flip4. It fits perfect and is exactly whay i ordered. Qaulity is really good. After I ordered this case, I looked up reviews (I am very impulsive). I was really worried when so many people did not receive their case. Like many said, the tracking number started in China, then just disappeared. Well, I actually received mine much quicker than the 15-18 day estimate.

I ordered a case on April 19th. It's now June 29th, and I still don't have it. I've contacted them several times and was basically just told to wait longer. I'm now in a resolution process through PayPal, and Case Customs has stopped responding altogether. These people are straight-up crooks. Go to skinit.com instead, if they have designs for your phone (I have an LG V60, and skinit.com doesn't have em).

Really great design and beautiful. Me and my kids are so happy with the items and the products came out better than we hoped for. Really good service

I recently ordered a custom cell phone case for a Droid Razr HTC, and was very pleased with the results. Case-custom allowed me to print a family picture on the back, all via a very quick and easy web interface (simply upload the photo similar to how you would for Facebook, place it on an outline of the case, and order. Service was positive, with an immediate reply to a question. Only hurdle to a 5-star rating is the delivery time, which is simply a byproduct of the shipping time from overseas.

If you're looking for a custom case you're in the right place. Got one for my Pixel 5 and from beginning to end the service was excellent.

The Pixel 5 had just came out and there wasn't an option for the phone yet. I emailed them and within a day they had it up on the website. Sent in my order, paid for the faster shipping and got it well within the estimated shipping time.

The print came out great and they went the extra mile to make sure I was happy with it and it was exactly how I wanted.

Customer service was really what set them apart, very responsive even with the major timezone differences and no problem getting any issues I had sorted.

I'd definitely recommend them :)

Thank you for the great service. My phone case was more beautiful than I anticipated. The colors are so vibrant and I am sharing your website with all my friends. I will definately order again.

I've already contacted my bank to recover my money. I will never purchase nothing from these crooks. And I'm reporting them with the better business bureau.

My case came in 18 days after I ordered. I e-mailed Case Custom at their customer service account explaining that I either didnt get, or missed my tracking info for the case I ordered. The responded to my email so quickly, withing hours actually. They gave me a tracking number and told me they had looked an saw it was at my local post office and should be delivered very soon. It was delivered that day. Now the case itself is great. I can read the print clearly and the picture I added came put very clear. I 100% reccomend them. Along with a shout out to the customer service member I spoke to, Emma Haughee, she was diligent and I couldnt as for more.

Ordered an AVAITION ALUMINUM case for my new ZFold 5 the day I purchased the phone. I hate an affinity with aluminum products. I have carious items from TV stand to laptop and tablet stands all aluminum including phone cases for my previous Samsung devices so when I found this one I was ecstatic. After I placed my order for the $100 phone case I received a confirmation stating my item was awaiting drop of at the shippers site in Jamaica Queens. After 1 week I checked and it stated the same long story short I reached out to customer service only to receive an email with the same tracking info as day 1. After 3 emails I started asking for a refund. Now 5 emails in and A MONTH later I received the package and opened it to find a $10 plastic case with a cracked screen and a hinge made of plastic that is supposed to hold both sides together and allow the phone to open up, does not stay on cause it is a millimeter to tall. Now I an getting no response from customer service after stating in a nice way that this was not what I ordered. The part that lets me most is you can't grab someone by their $#*!in throat and make them accountable.

I received my gocase today just love it it fits perfect and the design came out so great will buy again

They provide a tracking number, but it's bogus. They use a Chinese tracking service (4PX) http://track.4px.com that doesn't indicate the package's city or location once it leaves China. The page stopped updating my order status after a couple of days, and has now gone weeks without an update on location or estimated time of arrival. What's worse is their site doesn't give any indication that they're in China, which is super-shady.

I did have a couple of issues with the first case I received, but their customer service was so great and fast at helping me out that this alone deserves an excellent review. Best experience I've ever had, and the quality of the case is really nice in my opinion :)

I went out on web, found a picture of my favorite sports team - The Cardinals - and followed the simple instructions to add it to the case. I was pleasantly surprised to find an exact duplicate of my picture embossed on a very sturdy, slim lined metal case. Many a fan have been jealous when they see it. Very reasonably priced also.

My recently purchased personalized phone case isnt even able to be charged with the case on. The side buttons are not correctly alligned with the phone. TERRIBLE waste of money. I contacted the maker. They made NO REFUND. My second purchase had the same set of problems!

I have been 8 years around this business, Ah, this time it's totally different, yes guys.
I was strongly stunned when I look at my new custom case for my LG V20.
The colors, touch and final finish is way so Lexurious. I wouldn't expect any other manufacturer to do the same quality for the proposed cost.
I promise to do business again with case-custom team, they are 24h/7 in service and embrace customer oreinted behavior.

Thank you and love you all.

I received my custom case with a photo of my Golden Retrievers I lost recently. I can now still see them everyday each time I pick up my phone. It was well made, adorable & a perfect fit for my phone. I LOVE that you can customize the photo the writing the colors and the font. I'd recommend it to anyone looking for a special and unique case for their phone!

I recently purchased a case for an iPad as a gift. By the time I received the case, the person for whom the case was intended had already purchased one. I went to My Custom Case and looked at their return policy, which stated that they wanted the customer to be happy and would refund FOR ANY REASON within 30 days. There was a stipulation regarding damages to an item, stating that they would have to assess the damage before refund. I contacted them asking for a refund because the item was no longer needed. I was told that they ONLY refund for damage. When I did a screen shot of their policy, they talked in circles saying they had restrictions as to what could be returned, and then said I had not paid enough for the item to be able to get a refund! None of this is in their FAQ section regarding returns. They post one thing to mislead you and then come up with every excuse they can think of not to honor their policy. I would NOT recommend this company!

I ordered my case on april 24th. Was given a tracking number on April 30th from USPS. It is now May 13th and USPS doesn't have the package or have they ever received the package. I asked company to refund my card and they refused to. Do not deal with this company.