Dear Karen,

We are so sorry to hear this. As you know, we have many competitors, so we can't say all the bad reviews are true. But the fact is that we are are doing our best now to improve our service. We have been trying our best to provide a better service to all of our customers. Rest assured that exchange and return both are available if you do not like them. Would you mind telling us your order number so that we could help you further?

We really want to help you solve any problems and look forward to hearing from you!