Hily Questions & Answers

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Here’s what consumers have asked with answers from Hily staff and previous consumers.

6 questions answered
0% answered in 1 day
Question:

Hey i don't know why but why is my account blocked please unblock my account it's lana gibson hart

Answer:

Dear Lana! Thank you for reaching out to us. We are here to assist you with your account issue. Our priority is to ensure a positive experience for our users, and we are committed to resolving this for you. In order to help you effectively, could you please contact us via Live Chat or support@hily.com email address for further assistance? Thank you in advance!

By Jon Z.,
Question:

Answer:

Greetings from Hily Team! Thank you very much for your question. Our app is made to help you to connect with people and find your possible best matches. With more than 20 mln users worldwide, we make it easier for people to meet each other and make meaningful relationships or make friends. If you still have not tried the app, I would suggest you give it a try. If you ever have any app-related questions, please do not hesitate to contact us either through support@hily.com or through our Live Chat Support through the app. We will be happy to hear back from you again.

By Jon Z.,
Question:

Hay why did i get to spend it on my account

Answer:

Hello there Kat, and thank you for showing interest in our app! Unfortunately, the question you have asked is not clear, and we have to kindly ask you to please elaborate it. Once you do, we'll be happy to answer your question as soon as possible. Additionally, don't hesitate to ask any questions you have regarding Hily through our support Email address at support@hily.com, or through the live support chat which you can find in the app itself.

By Jon Z.,
Question:

Cab i talk to someone

Answer:

Hi there. If you happen to have any questions, please do not hesitate to let us know! You can contact us through our in-app live support chat or through our Email address at support@hily.com. We'd be happy to help you with any app-related questions.

By Jon Z.,
Question:

Answer:

Greetings Kaitlyn! Since Hily is a dating platform, our primary goal is to help you meet new people and make new friends and potential love interests. That of course implies that you can indeed contact users that you have met in the app, however, you'll likely need to ask for contact information in order to establish a connection from outside the app. If you happen to have any other app-related questions, please do not hesitate to ask us. You can do so through our support Email address at support@hily.com.

By Jon Z.,
Question:

What is the customer service hotline?

Answer:

Hi there, and thank you for showing interest in Hily! Unfortunately, as of right now, we do not have a hotline through which you can contact us, however there are other ways of reaching out to us. Hily has an in-app support chat if you happen to have any app-related questions. Additionally, you can always contact us through our support Email at support@hily.com. We'd be happy to answer any questions you might have.

By Jon Z.,

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Typical questions asked:
  • How long does shipping take?
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  • Where is the company located?
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