• Stacees

Stacees

Overview

Stacees.com has a rating of 4.4 stars from 580 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stacees.com most frequently mention prom dress, customer service, and many compliments. Stacees.com ranks 5th among Prom Dresses sites.

  • Service
    133
  • Value
    133
  • Shipping
    133
  • Quality
    130

Proactively asks for customer feedback

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 83.9%
Positive
474
Neutral
5
Negative
86
251
See all photos

What reviewers want you to know

Positive highlights

  • Ordered a custom sized, prom dress from here and i was very happy with it!
  • The color samples were great, the dress was wonderfully made, and the customer service was responsive.

Critical highlights

  • Stacees advertises a return policy that they do not want to honor.
How would you rate Stacees?
Top Positive Review

“Beautiful dress - Amazing Customer Service - Fantastic Value”

Katherine O.
2/7/24

My daughter ordered a beautiful dress for prom at a fraction of the price most of her friends paid for off the shelf options. She ended up not needing alteration from the typical sizing but at Stacee's I love that cost effective dresses are made to order to custom sizes without extra cost. Everyone asks where we found it and is amazed we got such a high quality item online. Thanks for a great experience! We'll be back to shop for Senior Prom this year.

Top Critical Review

“Do not use this company”

Jodi F.
3/13/24

I would never purchase from this company again. Our dress came with a piece that shouldn't have beelined attached causing it to lay funny. I had to pay a professional almost as much as the dress to fix it. They don't reply back in customer service but every 2-3 days and send you in circle. They claim they are very which isnt a good excuse. If this is how dresses come then I'm sure they do have a lot of complaints. You can't talk with anyone.

Reviews (580)

Rating

Timeframe

Other

Reviews that mention popular keywords

prom dress (104) customer service (87) wedding dress (27) return policy (22)
Thumbnail of user katherineo380
1 review
1 helpful vote
February 7th, 2024
Verified purchase

My daughter ordered a beautiful dress for prom at a fraction of the price most of her friends paid for off the shelf options. She ended up not needing alteration from the typical sizing but at Stacee's I love that cost effective dresses are made to order to custom sizes without extra cost. Everyone asks where we found it and is amazed we got such a high quality item online. Thanks for a great experience! We'll be back to shop for Senior Prom this year.

Service
Value
Shipping
Quality
Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear Katherine,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center

Thumbnail of user ah741
1 review
1 helpful vote
January 13th, 2024
Verified purchase

I bought a dress from here for a highschool formal and I was extremely happy with it. The dress was a perfect match to the photo, it fit very well and shipping was reasonably quick (about 2 weeks). Only problem I had was due to the material it snagged a little by the end of the night but overall, the dress was an amazing price for its quality and it I would 100% recommend this website to others looking for a beautiful dress for special occasions.

Value
Shipping
Quality
Thumbnail of user kimberleyb175
1 review
0 helpful votes
May 15th, 2024
Verified purchase

I was unsure if purchasing my daughter's prom dress online, but I have nothing but good things to say about this dress! She was complimented all night and look absolutely gorgeous. The customer service was great and the dress fit perfectly. I'll definitely be a returning customer. Make sure to give it time to arrive, it took about 3 weeks to receive it, but it was made to her measurements, so I expected it to take some time.

Service
Value
Shipping
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Kimberley B,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user julieh2534
1 review
0 helpful votes
March 15th, 2024
Verified purchase

Our experience was positive and this dress has exceeded my expectations! Beautiful fabric- huge full skirt and after giving our measurements it was made to perfection. I also liked that we got updates about the dress being in production, passing quality assurance and then bring in transit. Coming from overseas to Canada I was skeptical but it only took about four weeks from production to delivery. Our dress was custom sized and we even had the back altered to a corset instead of zipper with no additional charge. So happy!

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Julie,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center

Thumbnail of user jenniferl3683
1 review
0 helpful votes
May 5th, 2024
Verified purchase

We loved everything about this dress! We did custom measurements and the dress fit perfectly! Shipping time was well stated and it delivered during the time it was quoted! The customer service was nice and responded quickly! We purchased the dress for my daughter's 8th grade formal. She got so many compliments and I thought it was very tasteful for her age. We will definitely order from Stacee's again!

Service
Value
Shipping
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Jennifer,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user carmeng454
1 review
0 helpful votes
April 5th, 2024
Verified purchase

We ordered this dress for my daughter's graduation and it fits her perfectly! It's exactly as the photo, excellent quality and really so pretty.
It was exactly what she hoped for. Once we placed the order, the customer service was excellent:from confirming the exact measurements, quick delivery and checking in on our satisfaction, I would highly recommend this site for anyone looking.

Value
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Carmen,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center

Thumbnail of user heathert984
1 review
0 helpful votes
April 14th, 2024
Verified purchase

We ordered this dress for my daughters senior prom. After placing the order the company reached out to us to ask for her exact measurements. The communication was great and the dress was received on time and above expectations. It is a very well made, good quality dress! Super stunning! My daughter had so many compliments!

Service
Value
Shipping
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Heather,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center

Thumbnail of user kathleenc741
2 reviews
0 helpful votes
May 10th, 2024
Verified purchase

We were a bit nervous ordering from an online store for my daughters senior prom, but the dress she wanted was over $800 at a bridal store, and after alterations, would be over $1000…she found one similar, but better on Stacees site, for under $300, so we took the chance. And man, it is perfect! So many details, and just gorgeous and of such quality. Even the flowers are each hand sewn on! We did have to have it slightly altered, and even the lady doing the alterations said what a high quality gown! And saved us SO much! I HIGHLY recommend this company. Truly! I read some of the negative reviews, and glad we didn't listen!

Products used:
Prom dress

Service
Value
Shipping
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Kathleen C,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center

Thumbnail of user karenp3093
1 review
0 helpful votes
March 25th, 2024
Verified purchase

Was very skeptical in ordering this dress, but glad I did for my granddaughter! I wished she would have ordered it to her size even though the size she got fits her, it's long! But she loves the length. If you are on the fence about ordering from them, you won't regret it! The dress is well made and looks like the picture.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Karen,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center

Thumbnail of user brendav995
1 review
0 helpful votes
March 18th, 2024
Verified purchase

The dress came on time and I gave them the correct measurements, but unfortunately it was a little too big. The customer service was amazing though. I got the dress for my sophomore prom and thankfully I have two more proms that will hopefully go well and I will be ordering again from this website. :)

Products used:
Dress, only thing I bought.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Brenda,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center

Thumbnail of user antoinettec279
1 review
0 helpful votes
February 23rd, 2024
Verified purchase

I was highly pleased with their service. I entered the wrong address because I had just moved back in Dec. 2023 so they changed the address and I got my step daughter dress in time for her Senior prom. I will most definitely recommend Stacee's to anyone looking for a bomb dre and next yr when my daughter is a Jr and the year after that a senior they will be my go too.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Antoinette,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center

Thumbnail of user mariannec226
1 review
0 helpful votes
March 3rd, 2024
Verified purchase

The material was pretty cheap but I got SO many compliments! The dress is absolutely beautiful.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Marianne,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user alc426
1 review
0 helpful votes
April 12th, 2024
Verified purchase

The lacy green prom dress we ordered is lovely and fits perfectly. We ordered early and it arrived in less time than estimated. The dress is very pretty and my daughter is happy with it. The cost was so much more affordable than other options we considered. With the custom order- no additional alterations were necessary!

Service
Value
Shipping
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Amylyn,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center

Thumbnail of user sarahm3972
1 review
0 helpful votes
May 3rd, 2024
Verified purchase

Last year, I purchased a gorgeous peacock-colored prom dress made from a stunning velvet sequin material, and I couldn't be happier with my purchase! The dress fits like a dream and the material is of the highest quality - you can really tell that the designers paid close attention to every detail. The peacock color looks absolutely stunning in person and the sequins add the perfect amount of sparkle. I received so many compliments on the dress and felt like an absolute queen all night. I highly recommend this dress to anyone who wants to look and feel their best on their special night!

Products used:
Prom dress

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Sarah,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center

Thumbnail of user ashleye665
1 review
0 helpful votes
April 19th, 2024
Verified purchase

SM*******717

My daughter looked beautiful in her dress. The strappy back was so cute. Shipping was delayed even though I paid more for it to arrive sooner. Otherwise, I am very happy.

Service
Shipping
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Ashley,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center

Thumbnail of user emilyb1630
1 review
0 helpful votes
January 14th, 2024
Verified purchase

Stacees were so helpful at providing my daughter with her custom made prom dress and also making her a modesty jacket.

Service
Value
Shipping
Returns
Quality
Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear Emily,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center

Thumbnail of user annar1784
1 review
0 helpful votes
March 13th, 2024
Verified purchase

I was EXTREMELY skeptical when my daughter asked to order from this site. I figured the dress wasn't that expensive and I told her she would have to wear it no matter what. Well... that dressed arrived and blew me away! It was a very high quality garment. Absolutely stunning. We chose not to do the alterations as my daughter is a competitive swimmer with a tough body to fit, so I cannot speak to that part. I can tell you that her dress was a show stopper!

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Anna,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center

Thumbnail of user kathys2665
1 review
0 helpful votes
May 7th, 2024
Verified purchase

This dress was ordered for my daughter with the hope that it would fit enough for minor alterations. Customer Service reached out right away to verify measurements and heel size to ensure a good fit. I felt more at ease but still a little hesitant as you never know what you may get when ordering online. The dress is absolutely gorgeous, the quality of material exceeds expectations, the color is just write and the fit is perfect, there is no need for alterations at all, even the bodice and length are perfect. My daughter looks fantastic and can't wait to wear. Great experience all the way around.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Kathy S,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user beckys693
1 review
0 helpful votes
April 22nd, 2024
Verified purchase

We had a great experience of ordering the perfect dress to fit just right, fast shipping and great quality!

Service
Value
Shipping
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Becky,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center

Thumbnail of user nathalieg120
1 review
0 helpful votes
April 26th, 2024
Verified purchase

I was hesitant about ordering a prom dress online for my daughter especially since I had to custom order her size. It came in and it was absolutely beautiful and fit her perfectly. I would definitely recommend ordering from Stacees. The only thing the colour is not as dark as my daughter thought it would be(she ordered burgundy), that being said she still really love the dress.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Nathalie,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user rhondaj339
1 review
0 helpful votes
April 18th, 2024
Verified purchase

The dress I ordered for my granddaughter for her first prom is absolutely beautiful! I custom ordered the dress and it fit her perfectly! This was my first order from Stacees and I'm sure it will not be my last! They communicated well with me when I had questions and the dress arrived on time! Great company to do business with! I highly recommend Stacees if you need a beautiful formal dress!

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Rhonda,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user keishagayb
1 review
0 helpful votes
March 18th, 2024
Verified purchase

I must say my experience shopping with Stacees was absolutely amazing. I was kept in the loop from the moment I placed my order to the moment the dress was delivered at my door.

The dress itself was absolutely beautiful, the picture didn't even do justice to what the actual dress looked like in person. My daughter got so much compliments and she felt like an absolute princess.

I highly recommend Stacees! They are beyond professional. Definitely will be ordering in the future.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Keisha,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center

Thumbnail of user raym990
1 review
0 helpful votes
April 17th, 2024
Verified purchase

My daughter's dress was made to her exact measurements and is amazing looking. The great communication with Stacees during the process was so comforting that we were going to receive exactly what we wanted. The dress arrived before expected, it fits perfect, and looks amazing on our daughter. We've been recommending Stacees to our friends and family. We will be repeat customers.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Ray,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user jodif146
1 review
0 helpful votes
March 13th, 2024

I would never purchase from this company again. Our dress came with a piece that shouldn't have beelined attached causing it to lay funny. I had to pay a professional almost as much as the dress to fix it. They don't reply back in customer service but every 2-3 days and send you in circle. They claim they are very which isnt a good excuse. If this is how dresses come then I'm sure they do have a lot of complaints. You can't talk with anyone.

Service
Value
Shipping
Returns
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Jodi,
We apologize for all inconvenience during the purchase and we have escalated this situation to our manager for a better solution. We will investigate it and contact you within 2 workdays. Thank you for your feedback anyway. We will try our best to improve our service quality and give you a satisfying solution. Have a good day!
Best Regards,
Stacees Support

Thumbnail of user judio27
1 review
0 helpful votes
May 12th, 2024
Verified purchase

I love everything about my dress! Right after ordering I was contacted to get my exact measurements for extra accuracy. They kept me up to date with each shipping step, and the dress came out better than I expected and it fits like a glove! Highly recommend

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Judi O,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

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From the business

Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.

Company Representative

Thumbnail of user amym3079
Stacees C.
Typically responds within 6 days

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